Thermo Fisher Scientific

Account Manager

• Maintains relationships with key internal and external clients.
• Initial communication point, and owns all client communication, gathers complex client requirements, and triages incoming opportunities/projects.
• Establish and maintain excellent relationships with internal/external clients, and production colleagues worldwide.
• Gathers and analyzes new client requirements.
• Collaborates with various members of the production to assess the scope of work and produce cost estimates when needed.
• Triages client requests and performs handovers to project teams.
• Advises clients regarding best practices for translations and setting translation budget guidelines.
• Helps clients and project teams troubleshoot issues that may arise during the project process.
• Identifies improvements to existing workflows and processes.
• May attend client meetings to support the generation of future project deliverables.
• Responsible for collecting customer satisfaction data and act as a point of escalation.

Account Manager, Language Services

Manager

• Collaborate with multiple team members in a matrix environment for the effective delivery of site activation within the assigned projects
• May oversee site activation for assigned projects according to timelines and quality standards
• Serves as an escalation point for issues identified by SSU specialist which can lead to delays in activation
• Assist with coordination of the flow of information between PPD teams, clients, or functional departments involved in site activation
• Works with other Regional/Oversight Leads to resolve issues/escalations to ensure activation activity occurs as per agreed plan
• Monitor and analyse project status to ensure successful progress and completion of all assigned projects and provide metrics to upper management
• Perform risk identification and provide contingency planning
• Review for quality and completeness EC submission packages for countries in their regions
• Accountable for regional and country start up specific metrics in Biogen systems
• Manage country and site Informed Consent Form (ICF) timelines and review and approve master and country ICFs
• Collaborate with PPD teams to manage all financial and contractual aspects of studies related to site activation
• Work within the team to establish appropriate controls to ensure that project resources and expenses are aligned with budgets with accountability to Global Project Management
• Administer the technical and operational aspects of the site activation portion of assigned projects

Start-Up Team Manager

Financial Planning and Analysis

• Lead a team to provide business and analytical support for the Customer and Commercial Excellence (C&CE) teams
• Provide direct business partnership to President, C&CE and his Leadership Team
• Support the 4 distinct teams within C&CE: Corporate Accounts, Customer Experience, Customer Marketing, and Global Financial Services
• Lead the financial and business processes for C&CE teams including: monthly close, quarterly business reviews, annual operating plan and program account selection
• Establish and improve performance metrics to assist with business evaluation and decision-making
• Oversee corporate-wide incentive program
• Lead end to end deal modeling, incentive structure, approval process, and accounting support
• Monitor Marketing creative shared service model to ensure staffing is aligned with business demand
• Evaluate annual billable rate: benchmark against external services and market services to improve utilization across the enterprise
• Partner with Financial Services to strategically leverage the balance sheet to increase share gain opportunities while managing the risk profile to ensure collections are timely
• Recruit, retain and develop high-performing Finance professionals
• Provide leadership, coaching and career development
• Drive and foster relationships with divisional colleagues
• Remove barriers to execution across processes and drives alignment across organization to accomplish commercial goals
• Drive finance strategy for Customer and Commercial Excellence

Senior Director, Finance, Customer and Commercial Excellence

Field Engineer

• Conduct on-site installations across the region
• Conduct on-site scheduled planned maintenance visits per commitments and schedule
• Provide troubleshooting and repair support for customers and other field service personnel
• Cultivate and develop positive working relationships with users and colleagues
• Complete technical training, as required
• Travel, often on short notice, to customer sites to resolve problems
• Advise external customers, manufacturing and internal customers thru effective communication
• Partner with colleagues as mentee and mentor to continue personal and team development
• Contribute to continuous improvement efforts for Service, documentation, and product factories
• Collaborate with application scientists, technical support engineers, and customers to resolve complex customer challenges

Field Service Engineer III – TEM

Account Executive

• Secure new business and retain existing GMP laboratory accounts, consistently exceeding quarterly and annual sales targets
• Position PPD as a primary or preferred partner for outsourced GMP clinical development and commercial product testing services
• Expand the regional client base by acquiring new accounts, increasing market awareness, and strengthening PPD’s reputation as a partner of choice within the assigned territory
• Qualify opportunities and develop proposals by defining solutions and recommending pricing aligned with strategic company objectives
• Manage the full sales lifecycle, from account qualification and opportunity identification through proposal development, contract negotiation, and close

Senior Account Director, Business Development - GMP Labs

Sales

• Globally support design, execution, and management of the sales training program supporting the existing sales force and new hires.
• Instructional design and delivery of synchronous and a-synchronous training courses inclusive of virtual-instructor led, on-line, and/or instructor-led courses and programs.
• Continually reviewing processes, identifying, and implementing actions to improve overall training productivity.
• Management of the APAC Sales Training Manager - maintaining and aligning common practices and processes with training design/delivery and providing ongoing coaching, mentoring, and performance feedback.
• Responsible for the design, execution, and management of the PSG Global Learning Lounge Program (virtual instructor-led sessions delivered to the PSG Commercial Teams) and PSG Battlecards (reference guides providing messaging for PSG’s core service lines).
• Supports the development and execution of the annual Global Commercial Meeting (GCM), special projects, and other commercial sales meetings as needed.

Senior Manager, Sales Training – Central/East Coast

• Sell laboratory diagnostic equipment within a defined territory, to new and existing customers including Acute Care Hospitals, Independent Reference and Physician’s Office Laboratories
• Work with Fisher Account Managers (field and inside sales) and manufacturer reps to identify, develop and close instrumentation and lab automation opportunities within your assigned territory
• Meet your annual targets for both diagnostic capital instrumentation and reagents
• Develop strong professional relationships with the account managers you support to serve our customers and position our diagnostic solutions
• Understand and be able to clearly present the value proposition our division brings to our customer’s laboratories
• Maintain an accurate and detailed instrument pipeline that you will use daily to ensure you meet your revenue commitments
• Develop robust territory plans, in conjunction with your account managers and instrument manufacturer reps, that will serve as your roadmap to meet your sales goals

Senior Instrument Sales Representative

Project Manager

• Serve as the primary contact between the sponsor and the organization at the project level.
• Ensure escalation pathways adhered to internally and externally.
• Drive and own the overall delivery of the cross-functional project.
• Ensure financial stewardship at a project level by demonstrating understanding of the contract and resource alignment to budget.
• Drive Risk Identification and Issue Resolution at project level.

Project Manager – GPHS

Consultant

• Lead client workstreams that design and implement automated and digital laboratory solutions for pharmaceutical, biotech and industrial organizations
• Translate complex scientific and operational requirements into scalable architectures
• Configure best‑of‑breed platforms and drive adoption of Thermo Fisher’s digital technologies
• Mentor junior team members and contribute to business development efforts
• Facilitate workshops with scientists, IT and quality stakeholders to map current‑state workflows and define future‑state automated processes
• Translate laboratory and business requirements into integrated solutions spanning robotics, Thermo Fisher™ Connect orchestration, LIMS/ELN and analytics platforms
• Configure, validate and document automated workcells, instrument integrations and cloud data pipelines in accordance with GxP and data‑integrity guidelines
• Develop functional specifications, interface definitions, data‑mapping artifacts and test plans; oversee execution of integration and user‑acceptance testing
• Manage project workstreams—tracking milestones, risks and issues—while communicating progress to client and internal leadership
• Drive continuous improvement of ADLC methodologies, accelerators and knowledge assets

Digital Lab Transformation Consultant

Analyst

• Participate in client workshops to map current‑state laboratory workflows, identify pain points and capture user stories.
• Analyze process, instrument and data flow information to support design of future‑state automated workflows.
• Assist with configuration and testing of robotics workcells, Thermo Fisher™ Connect orchestration and LIMS/ELN integrations.
• Develop draft deliverables—including process maps, requirements traceability matrices and slide‑deck storyboards—for senior consultants.
• Support data‑migration, master‑data setup and computer‑system validation activities in GxP‑regulated environments.
• Conduct user‑acceptance testing, document defects and collaborate with developers on resolution and retest.
• Prepare training materials, run‑books and quick‑reference guides; provide hyper‑care support during go‑live.
• Contribute to continuous improvement of ADLC accelerators, templates and knowledge repositories.

Digital Lab Transformation Analyst

• Install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service.
• Contribute to delivering excellent service for sophisticated analytical and scientific instruments.
• Work with customers across research, industrial, and healthcare settings.
• Opportunities to work with advanced technology while contributing to scientific advancement and innovation.

Field Service Engineer

• Drive revenue growth by developing and managing strategic customer relationships across our Bioproduction portfolio
• Act as a trusted advisor to biopharmaceutical and biotechnology customers, supporting upstream and downstream bioprocessing workflows
• Manage complex sales cycles, engage with stakeholders at all organizational levels
• Collaborate internally to ensure customers receive appropriate technical and commercial support throughout evaluations, trials, and projects
• Provide accurate sales forecasting, opportunity management, lost-order analysis, and competitive intelligence
• Analyze territory performance, customer data, and market trends to drive strategic planning and execution

Senior Account Manager – Bioproduction

• Manage complex strategic projects in operations and supply chain that make a meaningful impact on our mission
• Guide successful execution of important initiatives across functions, ensuring timely delivery, risk mitigation, and stakeholder alignment
• Manage multiple high-priority projects simultaneously, coordinating cross-functional teams through the complete project lifecycle while maintaining focus on business objectives and quality standards
• Implement process improvements, new technologies, and transformational changes that enhance operational efficiency and customer success

Senior Project Manager

Vice President

• Cultivate and expand deep relationships at the highest levels within the account working in close coordination with your direct reports and other departments.
• Establish and grow customer loyalty and Customer Delight, including proactively engaging customers with insights on industry trends and potential challenges to position proactive innovative solutions to overcome them.
• Drive engagement between Executive Sponsor and other senior executives within broader Thermo Fisher leadership to foster deep trust and confidence in CRG’s offerings while gaining business insights to accelerate expansion.
• Build and strengthen client advocacy and engagement at the highest account organizational levels.
• Expand existing commercial presence to grow account into strategic partner. Central point of contact for internal and external communication across all CRG.
• Proactively engages and drive internal stakeholders across the TMO organization (CRG, PSG, other groups), direct reports, and business partners (Finance, Legal, Sales, Operational Delivery, Governance) to ensure operational, financial and commercial goals are achieved.
• Coaches team and is actively involved on proposals and bid defenses and owns partnership pursuits efforts within account. Develop and maintain active account plan and demonstrate progress against planned strategies.
• Identifies key areas of strategic expansion within account and drives proactive selling across all business units within CRG and across PSG.
• Collaborates with therapeutic unit leadership to develop strategies and execute against account growth plan with emphasis on enterprise level view.
• Develops innovative commercial solutions (including commercial constructs, financial incentive structures, operational models) and proactively presents to customer to address existing challenges.
• Proactively identify and address financial, operational, relationship and quality concerns aligned with customer needs while emphasizing TMO’s market differentiation.

Vice President – General Partner, Biopharma

• Increase revenue by developing and managing strategic customer relationships across our diverse portfolio of scientific products and solutions.
• Serve as a trusted advisor to customers, using scientific expertise and consultative sales approach to help advance critical research, development, and manufacturing initiatives.
• Collaborate with technical specialists, product managers, and support teams to deliver comprehensive solutions.
• Develop and implement strategic/large account plans to achieve growth targets and expand market presence.
• Engage in consultative sales approaches to comprehend customer demands and present personalized solutions.
• Develop and expand connections with important accounts, improving customer allegiance and encouraging enduring partnerships.
• Uncover and pursue new business opportunities within the field of life sciences.
• Stay informed about industry trends, competitor activities, and new technologies.
• Negotiate contracts and agreements to secure profitable deals and ensure compliance with company policies.
• Provide regular updates and reports on sales activities, sales forecast, pipeline status, and account performance to senior management.