Director, Semiconductor Customer Experience

Thermo Fisher Scientific

Director of Customer Experience at Thermo Fisher Scientific enhancing customer-centric culture and guiding transformational improvements across the organization. Leading initiatives to optimize processes and foster innovation.

Posted 7/14/2026full-timeRemote • California, Oregon • 🇺🇸 United StatesLead💰 $123,700 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer experience management, utilizing advanced analytics and digital tools to enhance customer satisfaction and operational excellence. Proven ability to lead cross-functional teams and implement data-driven strategies that drive business growth and foster innovation.

Highest-signal resume keywords

Customer Experience ManagementAdvanced AnalyticsProject Management CertificationChange ManagementContinuous Improvement Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProcess OptimizationKey Performance Indicators DevelopmentCustomer Feedback AnalysisOperational Excellence

Soft Skills

Strong Communication SkillsLeadership Through InfluencePresentation SkillsTeam DevelopmentStakeholder Management

Tools & Technologies

Enterprise Feedback Management SystemsCRM PlatformsDigital Transformation ToolsAutomation Tools

Certifications & Qualifications

Project Management CertificationSix Sigma Certification

Industry Keywords

Life Sciences IndustryCustomer JourneyCustomer Satisfaction MetricsBusiness GrowthInnovation

About the role

Key responsibilities & impact

Enhance customer-centric culture and guide transformational improvements across the organization
Lead initiatives to enhance the customer journey, analyze customer feedback, and implement data-driven solutions that deliver exceptional experiences
Partner with cross-functional teams to optimize processes, drive operational excellence, and foster innovation
Develop and execute strategies that strengthen customer relationships, improve satisfaction metrics, and accelerate business growth
Utilize advanced analytics, AI, and digital tools to gain actionable insights and create advantages in customer service

Requirements

What you’ll need

Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in customer experience management or related field
Preferred Fields of Study: Business or science-related field
Project management or Six Sigma certification beneficial
Demonstrated success improving customer satisfaction and operational excellence in a complex organization
Strong competency in analyzing customer feedback data and implementing improvement initiatives
Experience with enterprise feedback management systems and CRM platforms
Demonstrated ability to lead through influence in a matrix environment
Excellence in strategic planning, process optimization, and change management
Strong communication and presentation skills with professional presence
Proficiency in developing and tracking key performance indicators
Experience with continuous improvement methodologies (e.g., PPI, Six Sigma)
Strong business acumen and financial literacy
Ability to travel up to 25-50% as needed
Expertise in developing effective teams
Knowledge of life sciences industry preferred
Ability to manage multiple stakeholders across various functions and regions
Experience with digital transformation and automation initiatives

Benefits

Comp & perks

A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount