Thermo Fisher Scientific

Manager

• Manage a field service team to deliver excellent technical support while growing service business
• Manage a team of Field Service Engineers (FSEs) providing installation, maintenance, repairs, and customer support for sophisticated analytical and scientific instruments
• Combine technical leadership, people management, and strategic business development to ensure excellent customer experiences and meet organizational goals
• Help advance scientific service delivery by implementing effective solutions, optimizing team performance, and building strong customer relationships
• Support continuous improvement initiatives while maintaining the highest standards of quality and safety
• Collaborate with sales, technical support, and other stakeholders to develop and execute service strategies that grow revenue and enhance customer satisfaction

Field Service Manager, Lab Instruments

Account Executive

• Develop new sales opportunities through inbound lead follow-up and outbound networking.
• Maintain and expand your database of prospects within your assigned territory.
• Research accounts, uses historical data and trends to find new business opportunities.
• Identify key players and generate interest.
• Develops territory business plan and frequently update according to business and market changes.
• Understand customer needs and requirements.
• Close sales and achieve quotas.
• Communicates the value of doing business with Thermo Fisher Scientific.
• Collaborate with channel partners and create solutions for customer.
• Identify competitive positions and tactics within accounts; develop strategies to address.
• Present benefits and solutions to customers in a way that addresses their needs; use selling techniques to advance the sales cycle; leverages points of agreement to gain buy-in and commitment for moving forward.
• Prioritize daily actives effectively with good time management skills.
• Accept and adapt to change quickly while remaining effective and efficient.
• Fully understand the product workflow pertaining to the needs of the current customer base.
• Effectively leverage the tools and resources available to assist in the sales process such as SFDC opportunity entry, dashboards, forecast and analytical reports.

Inside Sales Representative, Laboratory Products Group

Project Manager

• Manage a portfolio of moderate to strategic client projects
• Lead end-to-end delivery of technical and service aspects
• Develop effective solutions for optimal outcomes
• Serve as the key liaison between customers and internal stakeholders
• Ensure consistent project execution from initial discussions through completion
• Shape client strategy, improve processes, and support team members

Business Project Manager

Customer Support

• Complete onboarding tasks in a timely manner, including outreach to supplier to ascertain capability
• Support colleagues within the Work Cell as subject matter authorities for Production
• Act as the link from Production team to Operational functions
• Complete root cause counter measure investigations resulting from an OTIF miss or customer Complaint
• Identify immediate corrective action and long-term preventative measures
• Ensure the goals of the production team are achieved
• Initiate, co-ordinate and drive discussions, analysis and corrective actions as needed to ensure supply for Production customers is met
• Build effective links with key partners within the business and the Work Cell, ensuring they understand Production/GXP value proposition
• Implement operational processes within the relevant function to ensure customer requirements are understood and communicated
• Maintain accurate records within the Customer playbooks
• Establish effective relationships with key vendors to guarantee consistent supply of Production/GXP products delivered on time
• Apply all data manipulation methods available to bring together required information (Excel, PBI, IBS, Cognos, dtf queries)
• Use performance data to drive root cause countermeasure activity to resolve issues affecting On-time, in full performance
• Maintain awareness on industry and market factors that can impact supplier performance, product quality, availability

Customer Experience Specialist

Data Engineer

• Design, develop, and maintain scalable data pipelines and ETL processes
• Collaborate with cross-functional teams to determine data requirements and deliver outstanding solutions
• Ensure data integrity and flawless performance of data systems
• Develop and implement data models and algorithms to optimize data processing
• Perform data analysis to support business needs and drive decision-making
• Monitor data system performance and troubleshoot issues as they arise

Senior Data Engineer

Clinical Operations

• Manages, selects, trains, resources, coaches and performance management of respective staff
• Focuses on end results using metrics and key performance indicators to manage performance
• Collaborates with clinical operations senior management and executive staff on strategic planning and business development
• Acts as point-of-escalation regarding performance concerns and training needs
• Conducts regular performance appraisals and career discussions with staff
• Ensures timeliness and accuracy of timesheets and expense reports
• Supports activities of project leads/functional leads to optimize the operational running of projects

Associate Manager – Clinical Operations

Systems Engineer

• Assessing, estimating and managing the delivery of the functional aspects of ERP enhancements and projects
• Providing break/fix support of existing business functions
• Acting as a liaison for the business teams for all ETO supported ERP environments
• Collecting and effectively using data to deliver continuous improvement
• Partnering with the Architecture team to design new solutions to meet business requirements
• Preparing functional specifications for conversions and enhancements
• Coordinating with the development team and monitor the progress of developing activities

Systems Analyst, SAP

Clinical Research

• Manage all clinical operational and quality aspects of allocated studies, of low to moderate complexity, in compliance with ICH GCP.
• Develop clinical tools (e.g. Monitoring Plan, Monitoring Guidelines) in conjunction with the Data Quality Plan.
• Ensure timely set up, organization, content and quality of the relevant sections of the Trial Master File.
• Collaborate with the project manager to prepare, organize, and present at client meetings.
• Regularly communicate with the team and lead team meetings to ensure that timelines, resources, interactions, and quality are maintained.
• Responsible for the implementation and training of standardized clinical monitoring processes within the study.
• Ensure achievement of the final clinical deliverable within the contractual time period specified.
• May communicate with study sites regarding issues such as protocol, patient participation, case report form completion.
• May coordinate all start-up activities and ensures timely ethics committee and regulatory submissions are addressed.
• Responsible for clinical resource management, assignment, and delegation of responsibilities.

Clinical Trial Manager – Observational Studies

• Support Patheon’s Drug Product and API Services by negotiating a variety of client-facing agreements globally
• Draft, negotiate, and document completed client contracts
• Develop rapport with internal participants, providing direction and mentorship related to the contracting process
• Strive to make the contracting process and tools more efficient, effective, and customer centric
• Negotiate supplier-facing agreements as needed

Contracts Manager

• Manage all clinical operational and quality aspects of allocated studies, of low to moderate complexity, in compliance with ICH GCP.
• Develop clinical tools (e.g. Monitoring Plan, Monitoring Guidelines) in conjunction with the Data Quality Plan.
• Collaborate with the project manager to prepare, organize, and present at client meetings, including bid defense and hand-off meetings.
• Regularly communicate with the team and lead team meetings to ensure that timelines, resources, interactions, and quality are maintained.
• Ensure achievement of the final clinical deliverable within the contractual time period specified by preparing and monitoring clinical activity timelines and metrics, providing status updates to the project manager.
• May communicate with study sites regarding issues such as protocol, patient participation, case report form completion and other study-related issues.
• May provide input into preparation of forecast estimates for clinical activities.
• Responsible for clinical resource management, assignment, delegation of clinical responsibilities and identification of additional resource requirements.

Senior Clinical Team Manager – Clinical Lead, Non Interventional, Observational Studies

Analyst

• Forecast, track and identify resource allocation needs
• Support efficient utilization and forecasting of labor needs
• Lead weekly resourcing needs meetings and distribute reports
• Maintain project module in the system
• Evaluate resource requests with other areas
• Coordinate and track CVs as needed
• Liaise with internal departments for prioritizing resource needs
• Undertake special projects for ongoing improvement

Resource Analyst

Field Engineer

• Installation, maintenance, troubleshooting, repair and commissioning of assigned products
• Accurate technical and organizational preparation and execution of assigned service visits, taking economic aspects into account
• Documentation of service visits and escalation management in accordance with current Thermo Fisher guidelines
• Technical and application support for customers
• Support for the sale of our service offerings such as service contracts, qualifications and upgrades during or in preparation for service visits
• Active collaboration with support teams and manufacturing sites
• Maintenance of material inventory and measuring/test equipment
• Assistance at trade shows and exhibitions
• Operational collaboration with technical team leaders

Field Service Engineer

• Complete professional sales calls via telephone to increase profitable sales growth.
• Craft a business plan with the aim of achieving sales goals and objectives.
• Efficiently manage activities, collecting customer information and developing opportunities in Salesforce.com.
• Participate in training and development programs as a means of continuous improvement.
• Collaborate with team members to develop account-specific strategies.

Sales Support Specialist

Supply Chain

• Lead and execute inventory management initiatives across multiple global Drug Substance Division sites
• Define and maintain the division’s inventory strategy and operational roadmap
• Partner with Finance to establish inventory targets, performance metrics, and governance processes
• Drive global process standardization and implementation of inventory control best practices
• Design and optimize inventory structures to support business growth and scalability
• Lead cross-functional, multi-site improvement projects with measurable business impact
• Collaborate closely with Supply Chain, Procurement, Commercial, and Finance teams
• Support organizational change management and continuous improvement initiatives
• Provide leadership and influence within matrixed, global organizations

Senior Manager, Inventory Control

• Guide end-to-end supply chain operations to enable our mission of making the world healthier, cleaner, and safer
• Develop and implement effective strategies to optimize material availability, inventory performance, and order fulfillment while supporting continuous improvement across the organization
• Coordinate Sales, Operations, and Inventory Planning (SIOP) processes
• Manage supply chain transformation initiatives
• Develop high-performing teams focused on operational excellence
• Enhance customer satisfaction, optimize working capital, improve productivity, and support our company's growth objectives through effective supply chain management