Thermo Fisher Scientific

Customer Experience Specialist

Thermo Fisher Scientific

full-time

Posted on:

Location Type: Hybrid

Location: Loughborough • United Kingdom

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Tech Stack

Cognos

About the role

  • Complete onboarding tasks in a timely manner, including outreach to supplier to ascertain capability
  • Support colleagues within the Work Cell as subject matter authorities for Production
  • Act as the link from Production team to Operational functions
  • Complete root cause counter measure investigations resulting from an OTIF miss or customer Complaint
  • Identify immediate corrective action and long-term preventative measures
  • Ensure the goals of the production team are achieved
  • Initiate, co-ordinate and drive discussions, analysis and corrective actions as needed to ensure supply for Production customers is met
  • Build effective links with key partners within the business and the Work Cell, ensuring they understand Production/GXP value proposition
  • Implement operational processes within the relevant function to ensure customer requirements are understood and communicated
  • Maintain accurate records within the Customer playbooks
  • Establish effective relationships with key vendors to guarantee consistent supply of Production/GXP products delivered on time
  • Apply all data manipulation methods available to bring together required information (Excel, PBI, IBS, Cognos, dtf queries)
  • Use performance data to drive root cause countermeasure activity to resolve issues affecting On-time, in full performance
  • Maintain awareness on industry and market factors that can impact supplier performance, product quality, availability

Requirements

  • Fluent English language skills both written and verbal
  • Proven analytical and problem-solving skills
  • Strong negotiation skills
  • Data manipulation and analytical ability i.e Excel and PBI
  • Ability to multi-task and work effectively in a matrix environment
  • Demonstrated ability to independently take ownership of initiatives and drive execution.
  • Sense of urgency and priority.
  • Travel <10%
Benefits
  • Accessibility/Disability Access
  • Equal Opportunity Employer
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data manipulationanalytical abilityroot cause analysiscorrective actionperformance data analysis
Soft Skills
analytical skillsproblem-solving skillsnegotiation skillsmulti-taskingownershipsense of urgency