The Salvation Army in Canada

Manager

• Directs all operations of the store to meet sales targets and control expenses while maintaining customer service standards
• Hires, orientates, trains, evaluates, recognizes, disciplines and terminates in concert with Territorial/National standards
• Manages health & safety, labour/employee relations and other related issues at a store level; participates in Step 1 and Step 2 of Grievance procedures
• Plans store layout to attract customers including window displays and merchandise displays, decides on in-store promotions and auctions and keeps abreast of marketing trends by checking competitors stock; ensures attractiveness of the store through “Tidy Maintenance”
• Determines and maintains appropriate inventory levels based on spot checks of the store and reviewing weekly sales records
• Maintains control of inventory by ensuring store donations are retrieved, sorted, and priced appropriately; protects the store from inventory shrinkage by close visual monitoring
• Ensures in-store safety for staff and customers (e.g. snow removal, clear fire exits, no obstacles inside/outside store, cleans spillage and maintains store cleanliness dealing with volatile situations); ensures that the property (store) is secured at all times
• Establishes and manages in-store budget within guidelines; executes budgetary objectives by attaining sales margins, maintaining staffing cost ratios, and profit objectives as established by the region; ensures nightly sales are deposited into the appropriate financial institution
• Analyzes store financial statements and strategizes appropriate action to attain financial goals, monitoring the cost of goods (i.e., buying products from warehouse, tracking costs associated with product, etc.)
• Works with other Salvation Army agencies to deliver emergency & disaster services as assigned by the District Manager

Store Manager