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Senior Business Systems Analyst – 12-month Contract
The Salvation Army in CanadaSenior Business Systems Analyst at The Salvation Army optimizing enterprise platforms like Salesforce and ServiceNow. Partnering with teams to translate business needs into functional requirements.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in requirements analysis, process modeling, and solution design within enterprise platforms, particularly in SaaS and cloud-based ecosystems. Proven ability to facilitate stakeholder engagement and manage project lifecycles to ensure successful technology implementations.
Highest-signal resume keywords
Business Systems AnalysisSalesforce ImplementationRequirements AnalysisSaaS SolutionsStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Requirements GatheringProcess ModelingSolution DesignSystem IntegrationAPI KnowledgeRelational DatabasesDigital TransformationUser Acceptance TestingQuality ControlVendor Evaluation
Soft Skills
Exceptional CommunicationFacilitation SkillsCollaborationStakeholder Engagement
Tools & Technologies
SalesforceServiceNowCRMDXPDAM
Industry Keywords
Enterprise PlatformsDigital EnvironmentsCloud-Based EcosystemsNon-Profit Experience
Tech Stack
Tools & technologiesCloudServiceNow
About the role
Key responsibilities & impact- Partner with business and technology teams to design, implement, and optimize enterprise platforms
- Translate business needs into clear functional requirements
- Support platform delivery and integration
- Ensure technology solutions drive measurable business and user outcomes
- Lead end-to-end requirements gathering across business, digital, and operational workflows
- Facilitate stakeholder workshops, interviews, and design sessions to align on solution outcomes
- Partner with architects, developers, and integrators to support platform design and implementation
- Manage and trace requirements throughout the project lifecycle, ensuring scope and quality control
- Support vendor evaluation, RFP development, and SaaS solution selection
- Coordinate and support system, integration, and user acceptance testing
- Identify system or process gaps and recommend improvements
Requirements
What you’ll need- 7–10+ years of experience as a Business Systems Analyst in enterprise or digital environments
- Hands-on experience supporting Salesforce, ServiceNow, CRM, or DXP/DAM implementations
- Strong expertise in requirements analysis, process modeling, and solution design
- Experience working in SaaS and cloud-based platform ecosystems
- Solid understanding of system integrations, APIs, and relational databases
- Proven ability to collaborate with business leaders, technical teams, and external vendors
- Exceptional communication, facilitation, and stakeholder management skills
- Experience supporting digital transformation initiatives; non-profit experience is an asset
Benefits
Comp & perks- health and dental benefits
- paid vacation
- sick time
- RRSP’s
- professional development opportunities
- flexibility at work