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Client Care Support
The Salvation Army in CanadaClient Care Support role assisting participants in social and recreational activities while supporting case management functions at The Salvation Army in Canada.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in case management, crisis intervention, and participant support within social services, ensuring compliance with organizational policies and health regulations. Proficient in facilitating life skills development and maintaining a safe, organized environment for participants.
Highest-signal resume keywords
Case Management SupportCrisis InterventionStandard First Aid with Level C CPRNon-Violent Crisis Intervention CertificationParticipant Support in Daily Living Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Intake and Discharge ProcessesUrine Drug Screening TestsFood Preparation and CookingMedication Administration and DocumentationParticipant Needs Assessment
Soft Skills
Interpersonal CommunicationProblem SolvingTeam CollaborationDecision MakingRespectful Relationship Building
Tools & Technologies
Program Transport VehicleComputer Software Programs
Certifications & Qualifications
Standard First Aid with Level C CPRNon-Violent Crisis Intervention CertificationValid Driver’s License
Industry Keywords
Social ServicesMental HealthOH&S Act ComplianceParticipant-Centered ApproachThe Salvation Army Mission
About the role
Key responsibilities & impact- Support delivery of program services that support participants’ physical, social, emotional, and spiritual well being as assigned by the Supervisor.
- Assist in conducting interviews, assess participant needs, and complete referrals for services such as funding, treatment, and daily living supports.
- Complete intake, discharge, and service cessation processes in accordance with program requirements.
- Pack or dispose of participant belongings in alignment with organizational policy.
- Respond to crises and emergencies, utilizing de escalation techniques and appropriate interventions.
- Assist with social, recreational, community, and life skills activities.
- Support participant development in areas such as hygiene, laundry, cooking, food handling, and general daily living skills.
- Encourage positive decision making and problem solving through a participant centered, self determination approach.
- Facilitate social skill development and promote healthy interpersonal interactions in collaboration with the team.
- Assist participants in maintaining clean, organized, and clutter free living spaces.
- Provide case management support as required.
- Operate a program transport vehicle (up to 7 passengers) when needed.
- Assist with food preparation and cooking duties as assigned.
- Administer Naloxone in cases of suspected opioid poisoning and provide first aid within certification and safety guidelines.
- Administer urine drug screening tests in accordance with program protocols.
- Assist in maintaining adequate supplies and help ensure program equipment is in good working order.
- Address rule violations, document incidents, and notify appropriate staff.
- Contribute to training and orientation of new or existing staff.
- Participate in program development, policy implementation, and special events as requested.
- Maintain a clean, organized work environment and submit service requests when needed.
- Manage medication storage, administration, dispensing, and documentation in line with program requirements.
- Assist facilitators with participant classes, including cooking, leadership, and teamwork activities.
- Uphold respectful, collaborative relationships with interdisciplinary team members and report relevant participant or workplace concerns.
- Complete all required documentation, including Transitional Plans, case notes, and incident reports, in accordance with organizational and legal standards.
- Attend staff meetings, case management meetings, internal training, and external meetings as directed.
- Prepare reports, surveys, and statistical data when requested.
- Perform other duties as assigned.
Requirements
What you’ll need- Post-Secondary education/training in a human service related field.
- Must have a valid Driver’s License and Clean Drivers Abstract.
- Current certification in Standard First Aid with Level C CPR.
- Current certification in Non-Violent Crisis Intervention.
- Minimum one year of related experience in a social services or mental health setting.
- Experience working with computer and software programs/system.
- Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
- Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Benefits
Comp & perks- Flexible working hours
- Health and dental benefits
- Paid vacation and sick time
- RRSP matching
- Professional development opportunities