The Home Depot

Account Executive

• The Outside Sales Representative is responsible for driving incremental sales growth and profitability through account relationships, specifically focusing on new business development.
• OSRs review pertinent Pro customer satisfaction results to understand customers' perspectives and use the information to drive local decisions and strategies to improve competitive position.
• Engage in cross-functional collaboration by participating in district/regional meetings as needed and communicating weekly activities with Pro Sales Manager.
• Drive incremental sales growth by cultivating business relationships with assigned customer portfolios and prospecting to drive new business.
• Partner with Pro Account Expeditor as a daily point of contact to drive an end-to-end quoting, ordering, and transaction experience for customers.
• Conduct initial customer meetings and build relationships by selling The Home Depot value proposition and winning opportunities to quote materials.
• Maintain a healthy sales pipeline utilizing Salesforce to plan future sales call activity and manage ongoing customer communications.

Outside Sales Representative

Platform Engineer

• Lead the development and evolution of our enterprise Generative AI platform.
• Collaborate with product, data, legal, cybersecurity, and business stakeholders to translate AI use case needs into scalable, reusable platform capabilities.
• Ensure alignment with security, privacy, and governance standards while enabling successful delivery and commercialization at scale.
• Monitor tools and participate in conversations to encourage collaboration across product teams.
• Provide leadership, mentoring, and coaching to Software Engineers.
• Conduct annual and mid-year reviews by reviewing individual development plans and team feedback.
• Participate in and contribute to learning activities around modern software design and development core practices.

Manager, AI Platform Engineering

Systems Engineer

• Leads configuration, debugging, and support for information technology solutions; Leads field and corporate rollouts of technology; Leads the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs;
• Creates and optimizes specifications for technology solutions;
• Produces and manages purchase requests for hardware and software;
• Leads development of test suites (functional, destructive, etc) to enable successful rapid deployment of infrastructure as code to production.
• Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impact tools, training, and support necessary to keep systems up, running, and secure;
• Participates in and contributes to learning activities around modern systems engineering core practices (communities of practice);
• Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations.
• Researches and analyzes business trends and behavioral data to identify strategic opportunities for improvements and new initiatives;
• Leads the evaluation, development, and recommendation of specific strategic technology to provide cost-effective solutions that meet THD requirements;
• Researches and designs best fit infrastructure, network, database, cloud, AI, and security architectures for products;
• Proactively creates and maintains infrastructure as code and AI models for continuous improvement;
• Participates in strategic project planning and management across multiple efforts;
• Develops formal training courses.
• Collaborates with product and project teams to understand needs and enable them with infrastructure;
• Supports technology architecture design review efforts for project and product teams;
• Leverages tooling and custom applications to monitor the operational status of applications, infrastructure, networks, databases, and security;
• Optimizes and tunes performance as appropriate;
• Drives root cause analysis, debugging, support, and post-mortem analysis for security incidents and service interruptions;
• Maintains, upgrades, and supports existing systems and infrastructure to ensure operational stability;
• Acts as a vendor liaison, owning resourcing, issue management, and documentation;
• Leads the production of in-house documentation around solutions;
• Provides application support for software running in production;
• Acts as a mentor to more junior Systems Engineers;
• Drives converting KB articles into AI models;
• Drives changes to analytic models used to analyze performance.

Staff Systems Engineer – Gemini Enterprise

Supply Chain

• Develops, tests, deploys, and maintains software, with a clear understanding of the value the software is to provide
• Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
• Consistently achieves results, even under tough circumstances
• Develops test suites (functional, destructive, etc) to enable success, rapid deployment of code to production
• Takes a broad view when approaching issues; using a global lens
• Learns through successful and failed experiments when tackling new problems
• Actively seeks ways to grow and be challenged using both formal and informal development channels
• Collaborates with other team members in agile processes
• Creates new and better ways for the organization to be successful
• Works with the Product Team to ensure user stories are valuable, developer ready, easy to understand and testable
• Delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Adapts approach and demeanor in real time to match the shifting demands of different situations
• Relates openly and comfortably with diverse groups of people
• Helps grow junior engineers by providing guidance on modern software development frameworks, and leading technical discussions

Senior Software Engineer, Supply Chain Data & Analytics

• Travel and engage in outside sales activities, primarily in customers' homes.
• Conduct professional and compelling sales presentations.
• Adapt quickly to changing customer needs and effectively advocate HDIS solutions.
• Conduct incidental activities necessary to complete sales (e.g., assessing customer needs, develop price quotes, measure product specifications, etc.).
• Present warranty and available financing options to customers.
• Prepare for appointments, commute to/from appointments and process sales-related paperwork.
• Prospecting for new customers both inside and outside of assigned THD store and participate in scheduled industry events.
• Proactively seek out new referrals, and develop and maintain relationships with store management and associates.
• Attend sales and store team meetings to continually improve sales techniques and learn about HDIS product offerings.

Field Sales Consultant – Interiors

• Conduct outside sales visits to customer homes
• Complete required sales contracts
• Make product recommendations
• Assess customer needs and develop price quotes
• Proactively seek new referrals

Field Sales Consultant

Machine Learning Engineer

• Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable machine learning solutions
• Works with Product Team to ensure user stories that are developer-ready, easy to understand, and testable
• Configures commercial off the shelf solutions to align with evolving business needs
• Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
• Participates in learning activities around modern software design, machine learning, and development core practices (communities of practice)
• Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations
• Attends conferences and learns how to apply new innovations and technologies where appropriate
• Researches and analyzes business trends and behavioral data to identify opportunities for improvement and new initiatives
• Leads the evaluation development and recommendation of specific technology products and platforms to provide cost-effective solutions that meet business and technology requirements
• Researches and designs best fit infrastructure, network, database, security, and machine learning architectures for products
• Proactively creates and maintains tools for monitoring and support
• Participates in project planning and management across multiple efforts
• Develops formal training courses
• Fields questions from other product teams or support teams
• Monitors tools and participates in conversations to encourage collaboration across product teams
• Provides application support for software running in production
• Proactively monitors production Service Level Objectives for products
• Proactively reviews the Performance and Capacity of all aspects of production: code, infrastructure, data, message processing, and prediction quality

Staff Machine Learning Engineer – Generative AI

• Responsible for designing, building, integrating, optimizing, and maintaining AI-powered applications that leverage generative models
• Collaborate closely with teammates as they develop and deliver user stories while supporting AI-powered products as they evolve
• Design and implement applications using large language models (LLMs) and other generative models to embed intelligent capabilities directly into software products
• Activities may include prompt engineering, model integration, building Retrieval-Augmented Generation (RAG) pipelines, and developing scalable AI services
• Interact with business stakeholders, infrastructure teams, and development teams to ensure business requirements are effectively addressed through generative AI solutions
• Support evaluation, performance optimization, testing, and monitoring of AI systems in production
• Work with domain data, improving prompts and AI workflows, and creating documentation or enablement materials for generative AI solutions
• Able to work independently with minimal guidance, while collaborating with cross-functional teams of varying skill levels
• Review submitted code and prompt implementations, providing feedback and improvements based on engineering and responsible AI best practices
• Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable machine learning solutions
• Documents, reviews, and ensures that all quality and change control standards are met
• Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
• Writes custom code or scripts to do 'destructive testing' to ensure adequate resiliency in production
• Configures commercial off the shelf solutions to align with evolving business needs
• Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively

Senior Machine Learning Engineer – Generative AI

Human Resources

• Supports The Home Depot's HR Service Center in providing excellent customer service.
• Resolves customer issues such as associate pay and other HR-related transactions.
• Communicates resolution to appropriate parties and identifies problems to escalate.
• Takes ownership of customer issues providing complete end-to-end issue resolution.
• 80% Customer interaction including inbound customer concerns, outbound customer follow-up and issue resolution.
• 20% Customer issue resolution including follow-up to internal and external resources.
• Other activities as assigned by leadership.

HR Service Center – Resolution Expediter

• Cultivate Net New Sales Relationships - Drive incremental sales growth by cultivating business relationships with assigned customer portfolios and prospecting.
• Customer Relationship Management - Utilize Salesforce to plan future sales call activity and manage ongoing customer communications.
• Sales Prospecting - Conduct initial customer meetings, build relationships, and sell The Home Depot value proposition.
• Cross-Functional Collaboration - Participate in district/regional meetings as needed and communicate weekly activities.

• Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable machine learning solutions;
• Documents, reviews, and ensures that all quality and change control standards are met;
• Works with Product Team to ensure user stories that are developer-ready, easy to understand, and testable;
• Writes custom code or scripts to automate infrastructure, monitoring services, and test cases;
• Writes custom code or scripts to do 'destructive testing' to ensure adequate resiliency in production;
• Program configuration/modification and setup activities on large projects using HD approved methodology;
• Configures commercial off the shelf solutions to align with evolving business needs;
• Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
• Participates in learning activities around modern software design, machine learning, and development core practices (communities of practice);
• Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations
• Fields questions from other product teams or support teams;
• Monitors tools and participates in conversations to encourage collaboration across product teams;
• Provides application support for software running in production;
• Proactively monitors production Service Level Objectives for products;
• Proactively reviews the Performance and Capacity of all aspects of production: code, infrastructure, data, message processing, and prediction quality

Machine Learning Engineer II – Generative AI

Security Engineer

• Protect sensitive data and critical assets of The Home Depot
• Perform data gathering, analysis, and develop solutions for Cybersecurity practices
• Mentor and guide Jr Analysts
• Lead multiple projects and communicate with various business partners

Cybersecurity Staff Analyst, Identity Fraud

Backend Engineer

• Develops, tests, deploys, and maintains software, with a clear understanding of the value the software is to provide
• Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
• Consistently achieves results, even under tough circumstances
• Develops test suites (functional, destructive, etc) to enable success, rapid deployment of code to production
• Collaborates with other team members in agile processes
• Creates new and better ways for the organization to be successful
• Works with the Product Team to ensure user stories are valuable, developer ready, easy to understand and testable

Senior Software Engineer – Golang

Director

• Overseeing and directing a team comprising District Services Managers (DSM), Assistant Market Managers (AMM), Branch Install Managers (BIM), Sales Managers (SM), and Regional Provider Managers (RPM).
• Focus on pipeline, conversion, customer service and provider management to achieve profitability while delivering an excellent installation experience for Home Depot customers.
• Accountable for leading and developing a team of high-performing field associates, communicating the strategic vision of Home Services, ensuring safety of all associates and compliance with all regulations and requirements, and meeting or exceeding targets for assigned sales plans.
• Responsible for achieving profitability for assigned geography by ensuring sales teams are meeting or exceeding targets for sales plans.
• Handle escalated customer issues in partnership with field leadership.
• Analyze and interpret sales, financial and operational metrics across assigned services area.
• Identify opportunities and implement appropriate game plans for improvement.
• Ensure safety standards are in compliance with THD, state, and federal regulations.
• Execute Home Services strategy consistently across assigned services area to deliver growth, profitability, and an enhanced customer experience.
• Optimize diverse talent through a demonstrated commitment to equal employment opportunity.
• Oversee talent decisions and retention strategies for a team of high-performing employees and hourly associates across a large geographical area.

Field Director

Full-stack Engineer

• The Software Engineer II is responsible for independently developing and assisting in the design of a product that our customers and associates love.
• Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions.
• Documents, reviews and ensures that all quality and change control standards are met.
• Works with Product Team to ensure user stories that are developer-ready, easy to understand, and testable.
• Writes custom code or scripts to automate infrastructure, monitoring services, and test cases.
• Writes custom code or scripts to do destructive testing to ensure adequate resiliency in production.
• Program configuration/modification and setup activities on large projects using HD approved methodology.
• Configures commercial off the shelf solutions to align with evolving business needs.
• Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively.
• Actively seeks ways to grow and be challenged using both formal and informal development channels.
• Learns through successful and failed experiments when tackling new problems.
• Collaborates with other team members in agile processes.
• Assists in creating new and better ways for the team to be successful.
• Relates openly and comfortably with diverse groups of people.
• Builds partnerships and works collaboratively with others to meet shared objectives.

Outside Sales Representative

Manager, AI Platform Engineering

Staff Systems Engineer – Gemini Enterprise

Senior Software Engineer, Supply Chain Data & Analytics

Field Sales Consultant – Interiors

Field Sales Consultant

Staff Machine Learning Engineer – Generative AI

Senior Machine Learning Engineer – Generative AI

HR Service Center – Resolution Expediter

Outside Sales Representative

Machine Learning Engineer II – Generative AI

Cybersecurity Staff Analyst, Identity Fraud

Senior Software Engineer – Golang

Field Director

Software Engineer II, Technology Asset Management