The Home Depot

Technician

• Communication - Communicates clearly with teammates including store associates, technicians, and customers in both verbal and written communications.
• Compliance: Safety & Dept of Transportation - Deploys new equipment to store locations, including performing PDIs, delivering to the store, and training store associates on the safe operation of the equipment.
• Equipment Repairs - Responsible for maintaining a fleet of rental equipment; Diagnose, maintain, and repair all components of the machine, including gas and diesel engines, hydraulics, electrical systems, fuel systems, and brake systems.
• Reviews Down Equipment Report and communicates with the leader to prioritize repairs and service calls.

Lead Rental Technician

• Complete daily routes for pre-assigned measure appointments as efficiently and accurately as possible.
• Cooperate with Associates, Supervisors, and Managers to complete all other work activities as assigned.
• Follow all policies, procedures, and adhere to work schedule.
• Ask customers open ended questions and listen to responses about their projects and product needs.
• Describe features and benefits of merchandise as well as steps involved in completing projects.
• Demonstrate product and services knowledge in answering customer questions.
• Identify opportunities to engage customers in other services programs.

Measure Technician, Part Time

General

• Assisting with the customer experience throughout the install job life cycle.
• Performing technical measures, assessing pre-existing conditions, and performing product affirmations.
• Conducting Job Site Inspections (JSIs) to review quality of work.
• Conducting service provider badging checks.
• Meeting with customers to ensure the install experience is consistent with standards.
• Resolving customer complaints and making decisions to prevent cycle-time delays.
• Working with service providers to resolve issues and approving or escalating project changes.

Area Installation Specialist

• Complete daily routes for pre-assigned measure appointments as efficiently and accurately as possible.
• Cooperate with Associates, Supervisors, and Managers to complete all other work activities as assigned.
• Follow all policies, procedures, and adhere to work schedule.
• Ask customers open-ended questions and listen to responses about their projects and product needs.
• Describe features and benefits of merchandise as well as steps involved in completing projects.
• Demonstrate product and services knowledge in answering customer questions.
• Identify opportunities to engage customers in other services programs.

Measure Technician

Account Executive

• A Home Services Sales Consultant is responsible for selling the Company's exterior and interior products and services to customers.
• The Sales Consultant's primary responsibility is outside sales visits to customer homes and trade shows.
• Travel to customers' homes to make sales calls, assess customer needs, make individually-tailored product recommendations, develop and negotiate customized price quotes, present warranty information and financial options that meet the customer's needs, and maintain/drive profitability.
• Complete required sales contracts and paperwork, and take measurements using industry-standard methods to ensure orders meet required installation specifications.
• Proactively soliciting and acquiring new customers inside assigned THD stores and during industry events (such as Home Shows).

Sales Consultant, Exteriors

• Assisting with the customer experience throughout the install job life cycle.
• Performing technical measures, assessing pre-existing conditions, and performing product affirmations.
• Conducting Job Site Inspections (JSIs).
• Resolving customer complaints and issues regarding installation projects.
• Ensuring timely closure of all open services within assigned area.
• Initiating change of scope requests to drive efficient job life-cycle timelines.

Sales

• Responsible for creating a high performing selling culture
• Monitor progress toward achievement of all business metrics
• Drive customer service by responding to escalated inquiries
• Drive lead generation and store connectivity
• Recruit, coach, manage, and retain a team of commissioned Sales Consultants

Sales Manager, Home Services

• Manage a team of tax professionals
• Serve as principal contact on projects with officials and business partners
• Ensure accurate and timely filing of tax returns
• Coach and mentor associates
• Participate on cross-functional teams as a subject-matter expert

Senior Manager – State Tax Audits

Systems Engineer

• The Staff Systems Mainframe Engineer is responsible for leading a team of engineers designing, building, and supporting The Home Depot's technical infrastructure of hardware and system software that drives the success of Home Depot and our customers.
• Senior z/OS mainframe engineer responsible for the reliability, performance, and security of our enterprise mainframe environment.
• This role backfills critical expertise lost to recent retirements and eliminates single-person dependencies across Parallel Sysplex, scheduling and automation, networking, security, and diagnostics.
• Leads configuration, debugging, and support for information technology solutions; Leads field and corporate rollouts of technology; Leads the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs.
• Creates and optimizes specifications for technology solutions; Produces and manages purchase requests for hardware and software; Leads development of test suites (functional, destructive, etc) to enable successful rapid deployment of infrastructure as code to production.
• Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impact tools, training, and support necessary to keep systems up, running, and secure.
• Participates in and contributes to learning activities around modern systems engineering core practices (communities of practice); Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations.
• Researches and analyzes business trends and behavioral data to identify strategic opportunities for improvements and new initiatives; Leads the evaluation, development, and recommendation of specific strategic technology to provide cost-effective solutions that meet THD requirements.
• Collaborates with product and project teams to understand needs and enable them with infrastructure; Supports technology architecture design review efforts for project and product teams; Leverages tooling and custom applications to monitor the operational status of applications, infrastructure, networks, databases, and security; optimizes and tunes performance as appropriate.

Staff Systems Mainframe Engineer

• Initiates and maintains regular communication with customers across the install life-cycle.
• Resolves job-in-process items such as scope of work changes.
• Manages all jobs from assigned area and product category.
• Performs Job Site Inspections (JSIs).

Area Installation Specialist, Exteriors

Engineering Manager

• Lead high-performing engineering teams responsible for building and supporting scalable, secure, and resilient cloud-native solutions for mission-critical Supply Chain and Retail platforms.
• Drive modern engineering practices, including AI-enabled development, data-driven operations, and engineering excellence.
• Mentor engineering talent, guide technical strategy, and manage key vendor partnerships that support product and platform success.

Software Engineering Manager, Supply Chain Sourcing

• Operates as an internal and external customer support expert.
• Assists customers and Install Field teams.
• Directs the flow of jobs based on various needs of the business.
• Responsible for monitoring job statuses for all interior and exterior product lines.
• Schedules pre-installation inspections with customers.
• Completes job movement tasks and manages services process in the branch.
• Main point of contact between the customer and The Home Depot for all job-related needs.

Installation Coordinator

• Complete daily routes for pre-assigned measure appointments as efficiently and accurately as possible
• Cooperate with Associates, Supervisors, and Managers to complete all other work activities as assigned
• Follow all policies, procedures, and adhere to work schedule
• Ask customers open ended questions and listen to responses about their projects and product needs
• Describe features and benefits of merchandise as well as steps involved in completing projects
• Demonstrate product and services knowledge in answering customer questions
• Identify opportunities to engage customers in other services programs

AI Engineer

• Develops, tests, deploys, and maintains software, with a clear understanding of the value the software is to provide
• Takes a broad view when approaching issues; using a global lens
• Consistently achieves results, even under tough circumstances
• Develops test suites (functional, destructive, etc) to enable success, rapid deployment of code to production
• Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
• Actively seeks ways to grow and be challenged using both formal and informal development channels
• Creates new and better ways for the organization to be successful
• Delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Works the Product Team to ensure user stories are developer ready, easy to understand and testable
• Collaborates with other team members in agile processes
• Fields questions from product and engineering teams
• Helps grow junior engineers by providing guidance on modern software development frameworks, and leading technical discussions

Staff Software Engineer – AI PDLC

• Independently develop and consistently redesign/refactor a product to adapt to our customers and associates needs.
• Collaborate with other team members in agile processes.
• Create new and better ways for the organization to be successful.
• Deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Help grow junior engineers by providing guidance on modern software development frameworks.

Lead Rental Technician

Measure Technician, Part Time

Area Installation Specialist

Measure Technician

Sales Consultant, Exteriors

Area Installation Specialist

Sales Manager, Home Services

Senior Manager – State Tax Audits

Staff Systems Mainframe Engineer

Area Installation Specialist, Exteriors

Software Engineering Manager, Supply Chain Sourcing

Installation Coordinator

Measure Technician

Staff Software Engineer – AI PDLC

Senior Software Engineer – AI PDLC