The Hartford

Director

• Develops and executes category strategies aligned to enterprise objectives
• Conducts market analysis to understand trends, cost drivers, risks and opportunities
• Establishes category level objectives
• Functions as a trusted advisor for senior leaders through the category management and sourcing journey, providing clear recommendations and insights supported by data.
• Drives significant reductions in cost while optimizing value through demand- and supply-side opportunities.
• Identifies and mitigates supplier, commercial, operational, and compliance risks within assigned categories.
• Develops and implements category best practices.
• Leads end-to-end sourcing initiatives
• Develops negotiation strategies and leads supplier negotiations for commercial, risk and service outcomes.
• Drafts and negotiates contracts of varying complexity in partnership with Legal when needed, ensuring compliance with business, regulatory and risk requirements.
• Brings software market expertise to deliver both cost savings and business value.
• Ensures consistent contract quality, documentation standards and adherence to procurement policies.
• Uses spend analytics, performance dashboards, and sourcing insights to inform decisions and prioritize opportunities.
• Utilizes procurement technology to support the end-to-end procurement lifecycle and drive efficiency, transparency and value.
• Manages strategic supplier relationships and contract portfolios.
• Ensures accuracy and integrity of sourcing, supplier, and contract data within enterprise systems.
• Partners with business and functional stakeholders to align sourcing strategies with operational and strategic needs.
• Identifies opportunities to apply emerging tools and AI-enabled capabilities to category management activities.
• Maintains a high standard of customer engagement and service.
• Models enterprise leadership principles by driving results with accountability and integrity, partnering effectively across functions with an enterprise mindset, using data and insights to inform decisions, continuously improving how work gets done, contributing to a high-performing, inclusive team culture, embracing change and helping others adapt to evolving priorities and tools.

Assistant Director – Category Management, Software and Infrastructure

Outside Sales

• Personal meetings and telephone contact with agents
• Meeting or exceeding sales objectives in growth
• Creating demand and enabling agents/producers to maximize the flow of desirable business
• Building and maintaining strong relationships with agents/producers
• Exercising discipline and focus on flow management
• Creating plans to prioritize and leverage agency contact and activity
• Building actionable Agency Sales Plans that align with Hartford financial objectives
• Maintaining sales administration responsibilities through timely reporting and expense management

Small Business Sales Territory Manager

Product Manager

• Shape and steer the future of Global Specialty transformation initiatives
• Drive value across the enterprise through agile product lifecycle
• Serve as the voice of the customer and the business
• Lead epic refinement and sign-off, ensuring change management and communications are embedded in delivery
• Champion continuous improvement and operational innovation across the Value Stream
• Monitor performance metrics and transformation health
• Attract, develop, and retain top talent across Agile Product Management and Product Ownership roles
• Engage stakeholders early and often for alignment and transparency

AVP, Agile Product Management – Value Stream Owner

Examiner

• Review, audit, and adjudicate complex medical bills for accuracy, medical necessity, and compliance.
• Analyze CPT, HCPCS, ICD codes and supporting documentation to identify discrepancies.
• Apply state‑specific guidelines, provider contracts, and internal policies for reimbursement.
• Document billing determinations clearly and thoroughly for audit readiness.
• Communicate billing outcomes and requests for additional documentation to partners.
• Resolve billing disputes and escalated issues using sound judgment.

Med Bill Examiner, III

Chief Marketing Officer

• Develop integrated marketing strategies that support business priorities, product launches, capability adoption, customer experience improvements, and growth initiatives.
• Translate business objectives into actionable marketing plans, audience strategies, positioning, messaging, channel recommendations, launch plans, and success metrics.
• Lead development of go-to-market strategies, including audience prioritization, value proposition development, and market activation planning.
• Provide strategic recommendations that inform annual and quarterly planning activities.
• Analyze customer, market, competitive, and performance data to identify actionable insights that inform marketing strategy.
• Develop audience segmentation frameworks, customer journey recommendations, and persona-driven marketing approaches.
• Partner with research and analytics teams to translate findings into business and marketing recommendations.
• Develop value propositions, messaging frameworks, campaign concepts, and strategic narratives.
• Create clear, actionable strategic briefs that align stakeholders and agency partners around strategic direction.
• Ensure messaging is customer-centric, differentiated, insight-driven, and consistent across channels.
• Translate complex insurance products, capabilities, and business concepts into compelling customer benefits.
• Serve as a strategic partner across Product, Sales, Distribution, Underwriting, Customer Experience, Analytics, and Marketing teams.
• Lead strategic working sessions and facilitate alignment among stakeholders with diverse priorities and perspectives.
• Influence decision-making through recommendations supported by research, insights, performance data, and business context.
• Define success metrics and measurement approaches for campaigns and strategic initiatives.
• Partner with analytics teams to evaluate performance and identify optimization opportunities.
• Develop post-launch recommendations and learning agendas to improve future performance.
• Support a culture of testing, learning, and continuous improvement.

Assistant Director, Small Business Marketing Strategist

Program Manager

• Define and manage AI governance workstreams, project plans, and stakeholder facilitation to ensure clear alignment to strategic priorities
• Create and maintain project charters that articulate scope, objectives, deliverables, timelines, and success metrics for governance initiatives
• Develop and maintain integrated roadmaps and project plans across governance capabilities
• Coordinate execution across cross-functional teams (risk, technology, compliance, legal, etc.) to ensure delivery against milestones
• Track and report on workstream status, including risks, dependencies, and key outcomes, to senior leadership and governance forums
• Produce high-quality executive-level presentations and materials to support decision-making, status reporting, and governance council updates
• Ensure program governance disciplines are in place, including prioritization, resource alignment, and structured reporting

Director, AI Governance Program Manager

Architect

• Contribute to the development and evolution of Global Specialty architecture strategies, roadmaps, and target-state architectures.
• Lead architecture efforts for strategic business and technology transformation initiatives.
• Partner with product and technology stakeholders to translate business objectives into architecture outcomes and technology roadmaps.
• Assess current-state capabilities and identify opportunities for modernization, simplification, and business enablement.
• Evaluate emerging technologies, industry trends, and architecture approaches to support business strategy and innovation objectives.
• Develop and maintain business capability maps, value streams, and business architecture artifacts that support strategic planning and investment decisions.
• Analyze business processes, organizational capabilities, and technology dependencies to identify opportunities for improvement.
• Support capability-based planning and business transformation initiatives across the Global Specialty portfolio.
• Establish traceability between business objectives, capabilities, initiatives, and technology solutions.
• Develop future-state application, integration, and information architecture models supporting business objectives.
• Provide architecture leadership and guidance for strategic programs and initiatives.
• Define architecture principles, reference architectures, and solution patterns aligned with Global Specialty and Hartford’s enterprise standards.
• Conduct architecture assessments and provide recommendations to improve business and technology alignment.
• Collaborate with solution architects, engineering teams, and delivery organizations to ensure architectural consistency across initiatives.
• Participate in architecture governance processes, review boards, and technology standards reviews.
• Evaluate proposed solutions for alignment with architecture principles, standards, and target-state roadmaps.
• Identify architecture risks, technology gaps, and strategic dependencies and recommend mitigation approaches.
• Contribute to the development and maintenance of architecture standards, governance processes, and decision frameworks.
• Support portfolio planning activities by providing architecture insights and recommendations.
• Serve as a trusted architecture advisor to business and technology leaders.
• Facilitate architecture workshops, architecture strategy sessions, and solution reviews with stakeholders across the organization.
• Communicate architecture recommendations and tradeoffs to both technical and non-technical audiences.
• Influence architecture and technology decisions through expertise, collaboration, and strategic thinking.
• Build strong partnerships across business, product, data, and technology organizations.

Director of Architecture – Global Specialty

Consultant

• The Claim Consultant is responsible for managing First Party Commercial Property and Inland Marine claims ranging from moderate to highly complex exposures, including claims with six-figure loss potential.
• This role requires expertise in investigating, evaluating, negotiating, and resolving claims, while coordinating independent adjusters, field resources, and subject matter experts as needed.
• The Claim Consultant will interpret and apply policy coverage, including Primary, Excess, and Quota Share coverages, and draft clear, comprehensive coverage correspondence.
• Develop and execute claim strategies for investigation, evaluation, disposition, and settlement in accordance with company policies, regulatory requirements, and ethical standards.
• Assess claim exposure, establish reserves, prioritize activities, manage timelines, and drive timely resolution of assigned claims.
• Communicate claim status, significant developments, and claim disposition to business partners and management as required.

Claims Consultant – Global Specialty Property

• Own and evolve the enterprise Voice of Customer vision, strategy, roadmap, and operating model.
• Define long-term product direction aligned to business, data, and digital strategies.
• Establish success measures, manage vendor relationships, and oversee platform investments, budgets, and performance.
• Drive innovation through AI, analytics, automation, and emerging customer intelligence capabilities.
• Lead the collection, synthesis, and activation of customer feedback through surveys.
• Establish governance, standards, and best practices for survey design, inner and outer loop processes, reporting, and insight activation.
• Identify customer needs, experience friction points, and emerging trends to inform business priorities and investment decisions.
• Champion customer-centric decision-making across all levels of the organization.
• Lead, develop, and inspire a small team of direct reports, setting clear priorities, coaching for growth, and driving accountability for the success of The Hartford’s enterprise Voice of Customer platform and program.
• Own the enterprise VoC product roadmap and investment priorities.
• Translate strategic objectives into prioritized epics, features, and capabilities that deliver measurable business outcomes.
• Lead and mentor Product Owner and cross-functional teams using Agile product management and delivery practices.
• Ensure customer and business value remain central to prioritization and product decisions.
• Build strong partnerships with senior leaders and serve as a trusted advisor on customer insights, opportunities, and emerging risks.
• Facilitate alignment between business priorities and product delivery.
• Drive alignment across Agile Release Trains, Product Management, Customer Analytics, and business stakeholders to identify, prioritize, and operationalize customer insights that inform strategic decisions, product enhancements, and customer experience improvements.
• Communicate roadmap progress, business value, customer outcomes, and investment needs.
• Influence decisions without direct authority.
• Develop executive-level narratives, board-ready presentations, strategic recommendations, and product updates.
• Lead organizational change efforts associated with new customer experience capabilities.

Director, Voice of Customer Product Management

Public Relations

• Develop and execute strategic public-relations plans aligned to enterprise strategy and business leader priorities.
• Oversee media relations for corporate functions including Tech and DAIO, Finance, HIMCO, Enterprise Risk Management, Sustainability and Community Relations; support quarterly earnings, financial results, investor-related news, and major business updates.
• Develop messaging and materials, manage outreach, coordinate with senior leaders, prepare executive communications and provide media training and coaching as needed.
• Create media-relations strategy for Community Relations. Partner with head of Community Relations and other stakeholders to drive impact through earned media and align messaging with enterprise priorities and brand narrative.
• Develop news releases and talking points; manage executive interviews in support of Community Relations initiatives.
• Manage media relations for significant issues including litigation, legislation, regulatory changes, real estate, jobs, and catastrophes.
• Work with journalists and serve as a company spokesperson.
• Track and analyze media coverage, provide insights to leadership, and contribute to regular reporting.
• Partner across Enterprise Communications to ensure alignment and integration across channels.

Director, Corporate Media Relations

• Accountable for delivering topline growth at target margins across the Direct and Agency distribution channels in assigned states
• Oversee state management of the rate level, class plan segmentation, and regulatory compliance of Auto, Home, and Umbrella products
• Establish operating budgets at the state level and regularly report on results to senior management
• Seek out underlying drivers of poor performance and deploy pricing or product changes to improve results
• Actively monitor assigned states and present key results to senior leaders

Director, Product Management

Representative

• Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy
• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims
• Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants
• Provide exceptional customer service by establishing and maintaining productive business relationships with customers
• Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions
• Provide accurate mathematical calculations of disability benefit rates and claim financial exposures
• Leverage contemporary technology to achieve accurate and efficient claim outcomes
• Consistently demonstrate professional diplomacy during all interactions with customers
• Contribute to a courageous culture that promotes collaboration to maximize operational performance and employee engagement
• Embrace a culture of continuous improvement

Workers' Compensation Claim Representative

• Ensures that claims are analyzed for coverage, are adjusted, and paid properly within company guidelines
• Develop and maintain strong relationships with brokers and clients
• Coordinating and managing communication with internal and external stakeholders (e.g., Underwriting, reinsurers, external vendors, etc.) to ensure the highest level of customer service
• Investigate high exposure claims that involve complex issues and/or litigation – requires qualified legal analysis
• Evaluate and address coverage issues and determine appropriate reserving levels
• Maintain an active Diary
• Drive effective subrogation/salvage processes
• Ensure all claims handled within authority limits and in line with our procedures and guidelines
• Selects vendors, lawyers, independent surveyors, and monitor expenses paid too these vendors to ensure service quality
• Reviews and analyzes claim reports to identify and address trends
• Develops and implements strategies to correct adverse trends

Senior Claim Representative/Claim Consultant

Technician

• Provide critical administrative and operational support to the Claims Organization
• Act as a liaison between departments to resolve issues and support business operations
• Utilize active listening and critical thinking skills to analyze and resolve routine and complex work requests
• Meet and exceed established deadlines while maintaining quality and accuracy
• Facilitate new claim triage and assignment processes
• Support business and IT-related project initiatives
• Identify opportunities for continuous process improvement and operational efficiencies
• Maintain accuracy while managing multiple priorities in a fast-paced environment
• Collaborate effectively with internal business partners and stakeholders

Claims Technician

Team Leader

• Leading approximately 7 General Liability Litigation Claim Handlers with corresponding claim inventories
• Effectively training, coaching and developing staff to enable optimal job performance and the achievement of individual and professional goals
• Managing and directing claim investigation, liability determinations, disposition and settlement, in compliance with corporate claim settlement policies and procedures
• Managing and implementing change including explaining drivers and business goals
• Evaluating and managing staff performance
• A technical resource for General Liability Litigation Claim Handlers
• Understand and effectively analyze General Liability and/or personal lines coverage forms
• Experience in leading and managing all levels of staff relative to experience, tenure and professional development
• Extensive knowledge of customer service drivers and the ability to resolve customer issues, needs and concerns independently
• Experience with human resource policies and procedures and administration of the same