Senior Claim Representative/Claim Consultant

The Hartford

Senior Claim Representative managing and processing marine claims at The Hartford. Collaborating with internal and external stakeholders to ensure effective claims resolution and customer service.

Posted 7/21/2026full-timeHartford • Arizona, Connecticut, Florida, Illinois, Texas • 🇺🇸 United StatesSenior💰 $62,400 - $127,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong claims technical knowledge and legal exposure, with expertise in Ocean Marine claims handling and litigation management. Proficient in developing strategies to address trends and ensuring compliance with company policies.

Highest-signal resume keywords

Claims Handling ExpertiseLitigation Management SkillsOcean Marine Claims ExperienceStrong Written Communication SkillsProficiency in Microsoft Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AnalysisCoverage EvaluationLegal AnalysisSubrogation ProcessesClaims ReportingReserving Levels DeterminationTrend IdentificationClaims Settlement ProcessMediation AttendanceVendor Management

Soft Skills

Relationship BuildingCollaborationProactive ApproachPrioritizationEffective Communication

Industry Keywords

Claims ManagementInsurance GuidelinesCustomer ServiceLegal ProcessesBest PracticesCompany PoliciesStakeholder CommunicationVirtual Team CollaborationMediationOcean Marine Insurance

About the role

Key responsibilities & impact

Ensures that claims are analyzed for coverage, are adjusted, and paid properly within company guidelines
Develop and maintain strong relationships with brokers and clients
Coordinating and managing communication with internal and external stakeholders (e.g., Underwriting, reinsurers, external vendors, etc.) to ensure the highest level of customer service
Investigate high exposure claims that involve complex issues and/or litigation – requires qualified legal analysis
Evaluate and address coverage issues and determine appropriate reserving levels
Maintain an active Diary
Drive effective subrogation/salvage processes
Ensure all claims handled within authority limits and in line with our procedures and guidelines
Selects vendors, lawyers, independent surveyors, and monitor expenses paid too these vendors to ensure service quality
Reviews and analyzes claim reports to identify and address trends
Develops and implements strategies to correct adverse trends

Requirements

What you’ll need

Strong claims technical knowledge, and legal exposure is essential
Expert understanding in relevant products, wordings, terms and conditions and coverages
Five or more years of experience handling Ocean Marine claims
Claims Handling: Expert knowledge of claims handling process from notification to settlement and recovery
Strong Litigation Management Skills required
An understanding of relevant legal processes and procedures, litigation management, Attend mediations
Excellent people skills: strong written communication skills, ability to communicate clearly and effectively across various levels in the organization
Capable of working and collaborating with virtual team members
Ensure the use of best practices and compliance with all Company policies
Approaching tasks proactively and anticipating needs
Thinking quickly and prioritizing multiple work streams
Proficiency in Microsoft Office including Excel, Word
Some Travel for mediations
Four-year college degree preferred.

Benefits

Comp & perks

Other rewards may include short-term or annual bonuses
long-term incentives
on-the-spot recognition