Ten Lifestyle Group

Manager

• Curate Luxury Itineraries: Design bespoke travel plans for high-net-worth individuals, reflecting their unique preferences and requirements.
• Client Relationship Management: Build and maintain strong connections with key private members and family offices, to ensure high levels of satisfaction.
• Client Acquisition and Networking: Attract new members by promoting luxury travel services, leveraging existing networks, and expanding the client base through regular networking.
• Event Development and Hosting: Create, attend, and host events to showcase offerings, engage with members, and enhance the visibility of the services provided.
• Experience Curation and Internal Collaboration: Collaborate with product and content teams to develop unique experiences, work with concierge services, destination specialists, and operations teams to ensure seamless execution of travel plans, and handle sensitive client information with the highest level of discretion and confidentiality.
• Industry Knowledge: Stay informed about the latest luxury travel trends to continuously enhance the quality of services offered.
• DMC Partnerships: Leverage and expand strong relationships with Destination Management Companies to ensure premium on-the-ground service and foster long-term collaborations in key destinations.

Private Travel Manager – Arabic Speaking

• Lead, facilitate, and coach agile/lean practices within global teams, embedding these practices and helping define standards such as Jira workflows and ceremonies.
• Support, coach, and advise both newly formed and experienced, self-organized teams to promote a culture of accountability.
• Provide guidance to wider stakeholders on agile/lean/delivery principles and methodologies.
• Mentor team members and contribute to delivery strategies
• Manage the end-to-end delivery of projects, enhancements, and new client launches on the Ten Platform.
• Ensure alignment with business objectives, timelines, and budgets for all deliverables.
• Serve as the primary liaison between Product, Engineering, Support, and Business teams, ensuring clarity on delivery expectations and timelines.
• Identify, assess, and mitigate risks and issues proactively.
• Collaborate across the organisation to align delivery roadmaps, balancing dependencies between agile and waterfall projects.
• Manage site configurations on new and existing clients using a CMS application like Django CMS.
• Run important sessions such as kick-offs and retrospectives.
• Collaborate with product managers, business stakeholders, and technical teams to define project/enhancement scope and deliverables.
• Provide regular and clear project reporting to stakeholders, defining and owning delivery reporting standards.
• Promote transparency and communication across all teams, handling escalations and resolving organisational impediments.
• Drive a culture of continuous improvement by evaluating and enhancing delivery processes to boost efficiency, scalability, and team performance.
• Reinforce agile/lean best practices in day-to-day operations and champion a culture of innovation.

Delivery Manager

Financial Planning and Analysis

• As Junior Financial Accountant, you will play critical role in ensuring the accuracy and reliability of financial data and reporting processes whilst adhering to regional compliance and reporting requirements [including audits and local filings].
• Your role involves working closely with the finance team to maintain detailed ledgers, monitor financial data, and prepare accurate reports and external reporting.
• The priority for this role is to support the monthly close process, manage cash flow reporting, and ensure compliance with financial regulations and standards.
• You will work within the Global Finance Team, working closely with the Operations Teams on shared projects and objectives.
• Contribute to the monthly close process for global business entities, including preparation of monthly schedules, journals, and analytical reviews.
• Self-reviewing monthly accounts and proactively adjusting as required.
• Perform balance sheet reconciliations and liaise with local accountants to ensure accurate financial data.
• Prepare VAT returns and manage corporate member schemes.
• Conduct intercompany reconciliations and oversee subsidiary funding.
• Manage monthly bank closures, including revaluations.
• Maintain asset registers and account for depreciation monthly.
• Oversee prepayments and accruals.
• Manage credit card reconciliations and accounts payable functions.
• Take ownership of, and oversee all local filing requirements, ensuring all audits and submissions are completed within the required timeframes.
• Liaise with other members of the finance team to ensure all external submissions are made timeously to allow for timeous audit completion and local filings.
• Improve and maintain the cash flow tool for global regions.
• Own and manage regional cash flow forecasts.
• Document cash flow variances against budgets where these are true variances that warrant the attention of the Group Financial Controller.
• Deliver cash flow reports and ensure banking controls are adhered to.
• Own and manage regional payables process, ensuring timeous payment of suppliers and staff with supporting statement reconciliations as applicable.
• Process payroll for relevant entities, including payments, journal entries, and reconciliations.
• Submit payroll-related documentation to authorities.
• Ensure compliance with local and international financial regulations.
• Support the finance team during audits and prepare necessary deliverables.
• Collaborate with local management and the global finance team.
• Support the Head of Accounting and Group Financial Controller in ad-hoc projects as required.
• Drive automation within the regional accounting processes, taking ownership of process improvements.

Junior Financial Accountant

Consultant

• Act as the **first point of contact** for our premium customers, delivering high-quality customer service during **overnight hours**.
• Advise premium customers via **phone and email** in **Arabic and English**.
• Process customer requests end-to-end, from offer preparation through to billing, including individual travel arrangements as well as restaurant and club reservations, gift organization, tickets (sports and cultural events), spa and fitness bookings, yacht charters, flowers, transport, sightseeing, and related services.
• Make reservations with restaurants, airlines, hotels, and destination management agencies.
• Prepare **tailor-made travel offers and documents**, create detailed itineraries, manage visa applications, and handle all related administrative processes.
• Proactively inform and inspire customers about **exclusive promotions and events**, ensuring they benefit from unique and curated opportunities.

Luxury Travel Consultant, Arabic & English Speaking

Data Engineer

• Establish and maintain data quality checks, validation processes, and governance standards.
• Ensure consistent documentation across data sources, pipelines, and models.
• Build scalable pipelines that ingest, normalise, and transform data from multiple internal systems into a unified, central data store.
• Develop clean, well-structured data models ready for analysis and reporting.
• Build APIs and data delivery mechanisms that provide fast, reliable access to analytics, insights, and reports.
• Partner with Data Analysts to ensure data is easily consumable for reporting and decision-making.
• Develop ingestion APIs and solutions for importing external or client data into databases.
• Own and maintain Data Feeds, ensuring timely fixes and high reliability.
• Improve data accessibility, query performance, and database efficiency.
• Work closely with Engineering to align on best practices and architectural improvements.
• Model and analyse the impact of potential product or engineering roadmap items to support prioritisation and decision-making.
• Design and operate modern, scalable data infrastructure in AWS (or an equivalent cloud platform).
• Apply software engineering and DevOps best practices including CI/CD, infrastructure-as-code, monitoring, and automation.

• Manage end-to-end member requests, delivering tailored recommendations and exceptional service within agreed timeframes.
• Use your destination knowledge, supplier network and negotiation skills to secure the best travel, dining and lifestyle experiences.
• Build strong relationships with members and suppliers to deliver seamless, personalised service.
• Promote Ten's wider lifestyle services, identifying opportunities across travel, tickets, retail and other concierge offerings.
• Resolve member queries and service recovery issues with professionalism and a customer-first mindset.
• Maintain accurate records and ensure all member interactions are updated in real time.
• Gather member feedback and identify opportunities to continuously improve the member experience.
• Maximise commercial opportunities by identifying commissionable bookings where appropriate.
• Consistently deliver the high standards of service expected by luxury and affluent clientele.

Luxury Travel Consultant, Arabic Speaking

Travel Lifestyle Manager, Arabic Speaking

• Create stylish and extraordinary travel experiences for discerning premium clients.
• Design tailor-made journeys that meet the highest standards.
• Serve as a trusted contact for clients seeking extraordinary experiences worldwide.
• Combine travel industry expertise with luxury, trends, and service quality.

Premium Travel Consultant – Arabic Leisure Market

Full-stack Engineer

• Shape the future of service excellence by driving innovation and trust.
• Lead cross-functional teams in designing, building, deploying, and monitoring scalable systems.
• Collaborate with product, data, and platform teams to deliver high-quality software.
• Ensure software quality through automated testing and metrics.
• Assess and choose the right solutions considering cost and trade-offs.

Lead Engineer

• Provide advice to our clients — premium cardholders — by phone and email in English and German
• Handle customer inquiries from proposal preparation through to billing for individual travel arrangements
• Make reservations with airlines, hotels and local agencies
• Create tailored proposals and travel documents, prepare itineraries, arrange visas and handle administrative processes
• Deliver service with passion
• Actively sell promotions and exclusive events

Dedicated Travel Consultant, German-speaking

Customer Success Manager

• Lead the global CRM roadmap and operating model, ensuring the effective planning, prioritisation and execution of CRM programmes across all markets.
• Own CRM delivery governance, ensuring all activity is managed through structured processes, clear accountability and agreed service levels.
• Establish and maintain operational frameworks that support efficient campaign execution, automation delivery and lifecycle programme management.
• Drive operational excellence across campaign delivery, lifecycle programmes, automation and personalisation initiatives through continuous improvement across CRM processes.
• Identify opportunities to improve efficiency, scalability and execution quality.
• Ensure CRM activity is delivered consistently across regions while supporting local market requirements.
• Lead the end-to-end operational execution of CRM programmes across multiple regions, clients and business units.
• Partner with Data, Product, Technology, Commercial and Client teams to ensure seamless CRM execution.
• Create a scalable global CRM operating model, including optimal CRM attribution models and new channel launch strategies.
• Ensure consistent execution standards across all markets.
• Act as the senior escalation point for CRM delivery, operational risk and programme governance.
• Act as the global subject matter expert for Braze, ensuring effective use of platform capabilities.
• Ensure the underlying CRM infrastructure supports scalable automation, advanced segmentation and real-time personalisation.
• Monitor and evaluate the performance of CRM initiatives globally, identifying opportunities for continuous optimisation and improvement.
• Act as a key strategic partner to Proposition, Product, Data, Technology and Regional teams, ensuring strong alignment on CRM initiatives.

Head of Global CRM Programmes – Operations

• Own the planning and delivery of CRM campaigns and automated journeys across email and other CRM channels.
• Translate business objectives into clear CRM strategies that drive engagement, conversion, and retention.
• Champion CRM best practice, ensuring communications are customer-first, compliant, and value-led.
• Provide strategic influence, collaborating with other teams to align email campaigns with overall marketing goals.
• Own the end-to-end strategy for email marketing, including planning, segmentation, automation, and optimisation.
• Design, build, and optimise multi-step CRM journeys (e.g. onboarding, activation, engagement, reactivation).
• Lead the development of personalised, dynamic content using behavioural, transactional, and preference data.
• Ensure campaigns are delivered accurately, on time, and to a consistently high standard.
• Drive email list growth, segmentation, personalisation, and targeting strategies.
• Leverage data to segment audiences intelligently and deliver relevant, timely communications.
• Develop and own testing and optimisation frameworks (A/B testing, holdout testing, performance benchmarking).
• Use insights to continuously improve performance against KPIs.
• Monitor and report on CRM performance, providing clear insights and recommendations to stakeholders.
• Partner with analytics teams to define success metrics and measurement frameworks.
• Use performance learnings to inform future CRM strategy and roadmap planning.
• Act as a trusted CRM partner to cross-functional teams, including Marketing, Product, Tech, Legal, and Customer Experience.
• Influence stakeholders with data-driven recommendations and clear communication.
• Support alignment on CRM priorities, timelines, and best practice.
• Ensure CRM activity complies with data privacy regulations and internal governance standards.
• Contribute to the development of CRM guidelines, documentation, and ways of working.
• Stay up to date with industry trends, tools, and innovations, proactively identifying opportunities for improvement.

Senior CRM Specialist

Producer

• As a Senior Content Producer at Ten Lifestyle Management Group, you are responsible for producing and refining high-quality content across a variety of formats and platforms.
• You manage the full content lifecycle—ideating, writing, editing, production, and optimizing—to ensure our materials meet the highest editorial and brand standards.
• In addition to content creation, you will support the organization, publishing, and ongoing management of content within Ten's digital platforms.
• You will apply content design principles to help structure information clearly, improve discoverability, and create intuitive member experiences across our digital channels.
• Your role requires adaptability, ownership, and a forward-thinking approach to content creation. You embrace change management and the use of advanced tools, including AI, to improve efficiency and enhance output.
• You collaborate with internal teams, subject matter experts, and external partners to create compelling content that resonates with our audiences and supports our business objectives.

Senior Content Producer

• APAC地域（主に日本市場）のCRM戦略の策定および実行
• カスタマージャーニー全体を通じたCRM施策の企画・運営
• 事業目標や顧客インサイトをCRM施策へ落とし込み
• 会員エンゲージメント・利用促進・売上向上を目的としたCRMプログラムの推進
• CRM関連KPIの設定・管理・改善
• Brazeを活用したキャンペーン設計・配信設定・シナリオ構築
• セグメンテーションおよびターゲティング戦略の策定
• Email、LINE、WhatsAppなどマルチチャネル施策の運用
• A/Bテストや多変量テストの実施
• 効果測定および改善提案
• ROI分析およびインクリメンタリティ測定
• CRMデータ基盤の改善および最適化
• 顧客データ活用による高度なパーソナライゼーションの実現
• 新しいCRM機能やコミュニケーションチャネルの導入推進
• グローバルチームとの連携
• CRM施策のパフォーマンス分析
• KPIレポート作成および経営層への報告
• データに基づく改善提案の実施
• CRMチームのマネジメントおよび育成
• グローバルチームとの連携
• ベンダーおよび外部パートナー管理
• 関係部署とのクロスファンクショナルな協働

CRM Manager

Recruitment

• Create engaging job adverts and compelling candidate communications that showcase our employer brand.
• Develop and maintain job descriptions and role specifications in partnership with hiring managers.
• Advertise vacancies across appropriate channels including job boards, social media, referrals, networking events and specialist organisations.
• Proactively source and engage high-quality candidates through LinkedIn, talent databases and other sourcing channels.
• Build and maintain talent pipelines for critical and future business needs.
• Network with prospective candidates and act as an ambassador for the company, promoting the benefits of joining our team.
• Manage internal recruitment campaigns, employee referral programmes and internal mobility opportunities.
• Manage the full recruitment lifecycle from vacancy briefing through to offer acceptance and pre-employment screening.
• Own candidate management through our Applicant Tracking System (Workable), ensuring a seamless candidate experience.
• Screen applications, conduct telephone/video interviews and support hiring managers throughout assessment and interview stages.
• Coordinate recruitment activities including assessments, interviews and stakeholder feedback sessions.
• Ensure candidates receive timely communication throughout the recruitment process.
• Support offer management and salary negotiations while ensuring expectations are clearly communicated.
• Partner closely with People Experience and HR colleagues to ensure smooth onboarding transitions.
• Build strong relationships with hiring managers and business leaders across the organisation.
• Create recruitment plans for vacancies, including timelines, assessment methodologies and hiring milestones.
• Provide regular recruitment updates and market insights to key stakeholders.
• Partner closely with colleagues across the global recruitment team to share best practice and support business objectives.
• Design, plan and deliver employer branding initiatives to enhance our reputation as an employer of choice.
• Support recruitment marketing campaigns across digital and social channels.
• Work with external advertising platforms to maximise candidate attraction and campaign performance.
• Ensure all vacancy information is accurate and up to date across careers sites and recruitment channels.
• Monitor and manage recruitment costs, identifying opportunities to improve efficiency and reduce agency spend.
• Manage relationships with external recruitment agencies and recruitment partners.
• Support Preferred Supplier List (PSL) management, including supplier performance and commercial negotiations.
• Track and report on key recruitment metrics, campaign performance and hiring outcomes.
• Share insights, learnings and recommendations from recruitment campaigns.
• Maintain workforce planning data, including vacancy tracking and FTE requirements.
• Identify bottlenecks and opportunities to improve recruitment processes, candidate experience and hiring outcomes.
• Stay informed about recruitment market trends, emerging technologies and industry best practice.
• Contribute to talent acquisition projects and other ad hoc recruitment initiatives as required.