Ten Lifestyle Group

Account Executive

• Provide accurate, timely MI reports for specified accounts, accompanied by a positive commentary reinforcing the value of the service.
• Produce governance packs for monthly and quarterly client reviews
• Suggest on-going improvements to reporting tools and other business processes in Client Services in line with evolving client requirements.
• Carry out ad hoc deep dive investigations or ad hoc reports, as required.
• Assume full responsibility for the account management of designated small accounts.
• Efficiently address and resolve any day-to-day client queries or issues in a timely manner.
• Intervene promptly in matters related to member satisfaction to ensure swift resolution, minimize potential impact at the account level, and escalate internally when necessary.
• Ensure that lifestyle managers and the operational team are fully informed of any pertinent changes to the scheme or communications, including mailers.
• Take ownership of positive testimonial packages, ensuring that favorable news is communicated both externally and to the appropriate internal teams.
• Issue invoices promptly and ensure that payments are received without delay.
• To brief in, monitor and approve specific mailers for specific clients, ensuring the assets and the content is tailored to the audience and will drive the best possible uptake.
• Maintain updated trackers for designated projects and new programme launches within Client Services.
• Proactively follow up with internal stakeholders prior to deadlines to ensure tasks remain on schedule.
• Coordinate and facilitate essential internal meetings to support governance and ensure the successful delivery of projects.
• Develop expertise in best practice processes for launching new programmes within Ten.
• Assume responsibility for client services actions necessary for the launch of new programmes with specific clients.

Account Manager

• Define and lead the Lifestyle Proposition strategy for LAC in alignment with Ten’s global objectives.
• Develop and manage a portfolio of lifestyle services and partnerships.
• Drive innovation in lifestyle offerings and design impactful campaigns that increase member engagement.
• Work cross-functionally with global and regional teams.
• Monitor performance against key metrics to continuously improve propositions.
• Represent Ten at industry events and forums, showcasing our thought leadership.

Head of Lifestyle Partnerships – LAC

Customer Success Manager

• As CRM Manager, you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic initiatives on a global scale.
• You will collaborate with stakeholders worldwide to scale and enhance our CRM capabilities and provide direct line management to team members as required.
• In this role, you will take full ownership of the Americas CRM landscape and agenda, working closely with a global, cross-functional team to drive day-to-day CRM planning, management, and execution across the region.
• The primary focus will be to deliver sustainable growth through ongoing tactical and strategic campaign optimization, supported by regular performance analysis and clear communication of insights back to the business.
• Own and lead the end-to-end delivery and performance of the CRM program across the Americas/EMEA/LAC/APAC region.
• Set the strategic direction for the Americas/EMEA/LAC/APAC CRM agenda, driving efficient day-to-day planning, management, and execution.
• Champion a customer-first, value-led approach to CRM, aligned with best practice.
• Serve as the primary regional authority and escalation point for all CRM-related activity.
• Lead the scoping, planning, and execution of major data, technology, and marketing automation initiatives to advance CRM capability and impact.
• Own CRM performance analysis and reporting across the region, delivering clear, actionable insights and recommendations to inform strategy, optimization, and business decision-making.

CRM Manager

• Own and drive CRM strategy
• Lead the end-to-end delivery of CRM programs across Americas, EMEA, LAC, and APAC
• Translate business goals and customer insights into clear CRM roadmaps and actionable plans
• Champion a customer-first, value-driven CRM approach across the organization
• Act as the regional point of contact and escalation for all CRM-related initiatives
• Oversee the planning, execution, and optimization of multi-channel CRM campaigns
• Drive lifecycle marketing initiatives including acquisition, engagement, retention, and reactivation
• Implement and scale test & learn frameworks (A/B and multivariate testing)
• Continuously optimize journeys, segmentation, and messaging based on performance data
• Work with leading CRM and marketing automation platforms (e.g., Salesforce Marketing Cloud, Braze, Klaviyo or similar)
• Use data (behavioral, transactional, preference-based) to drive advanced personalization
• Partner with technical teams to improve data flows, integrations, and tracking
• Monitor performance across key KPIs (engagement, conversion, retention, revenue) and translate insights into action
• Manage and develop CRM team members, fostering growth and high performance
• Collaborate with global stakeholders across marketing, product, and tech
• Act as a CRM subject-matter expert, promoting best practices and innovation
• Manage relationships with external vendors and CRM/ESP partners

Manager

• Provide senior leadership for Service Excellence across the region, ensuring MS and QA functions operate to Ten’s standards and global expectations.
• Lead, coach, and develop Service Excellence Team Managers, ensuring consistency of approach, capability uplift, and strong succession planning.
• Translate global CX strategy into clear regional execution plans, balancing standardisation with local nuance.
• Act as a key regional contributor to global CX initiatives, pilots, and transformation programmes.
• Lead regional forums to review service trends, risks, insights, and improvement priorities.
• Own the regional complaint management framework, ensuring complaints are handled within SLA and to Ten’s quality standards.
• Act as a senior escalation point for complex, sensitive, or high-risk member issues.
• Ensure complaint trends and root causes are analysed and shared with regional and global stakeholders to prevent recurrence.
• Oversee complaint cost management and financial sign-off processes where applicable.
• Accountable for QA strategy and delivery across the region, ensuring the right volume, quality, and consistency of QA activity.
• Ensure QA outputs are effectively used to drive coaching, performance improvement, and capability development.
• Oversee calibration practices and, where required, participate in or lead client-facing calibration and listening sessions.
• Ensure QA data integrity, documentation standards, and compliance with Ten Data requirements.
• Lead and develop team members comprising of QA Managers, and MS Managers.
• Set clear OKRs for teams and individuals, aligned to regional and global CX priorities.
• Conduct regular performance conversations, talent reviews, and development planning.
• Identify and develop high-potential talent for progression into senior regional and global CX roles.
• Foster a culture of accountability, psychological safety, and continuous improvement.
• Act as a senior CX partner to regional Operations, Proposition, Product, and Training leaders.
• Represent Service Excellence in senior client discussions where service performance, complaints, or QA outcomes are reviewed.
• Support governance meetings, audits, and client reviews related to service quality and experience.
• Partner with People Experience teams to ensure strong hiring, onboarding, and retention of team members where needed
• Own regional CX resource planning to ensure service excellence responsibilities are appropriately staffed.
• Ensure compliance with local employment laws and global HR policies.
• Support performance review cycles, disciplinary processes, and employee relations matters as required.

Service Excellence Team Manager

Analyst

• Build and maintain accurate rotas and forecasts based on demand, capacity, and SLAs
• Manage leave, public holiday coverage, and planned off-floor activity across multiple time zones
• Monitor real-time performance: adherence, shrinkage, schedule alignment, and live queues
• Maintain and refresh scheduling inputs quarterly; ensure team compliance via Genesys
• Produce daily, weekly, and monthly reports for operations and planning teams
• Track overtime and lieu time usage, approve where necessary, and highlight cost-saving opportunities
• Support WFP leadership in preparing for growth, new client onboarding, or one-off global events
• Ensure scheduling systems (Genesys) reflect skill changes and service updates
• Act as the first point of review for inbound analytics tickets; escalate only complex issues
• Collaborate weekly with a nominated senior analyst to stay aligned on workforce dashboards
• Support dashboard health and task reporting using Snowflake and Genesys A3S
• Identify and suggest improvements to manual reporting or scheduling processes, especially those still reliant on Excel

Junior Workforce Analyst

Video Editor

• Define and lead the global video and motion creative vision
• Translate brand strategy into engaging video narratives across campaigns and platforms
• Ensure all video content reflects the brand’s tone of voice—premium, engaging, and human
• Oversee storyboarding, scripting, editing, and final delivery
• Lead, mentor, and develop a team of video editors, animators, and motion designers
• Foster a culture of creativity, collaboration, and continuous improvement
• Provide constructive feedback and guidance to elevate creative output
• Manage workload, priorities, and team performance
• Partner with global marketing and regional teams to deliver high-impact video campaigns
• Oversee production of content for digital, social, email, web, and events
• Ensure video content is optimised for different platforms, formats, and audiences
• Maintain consistency across global markets while allowing for localisation
• Oversee end-to-end video production (concept → delivery)
• Manage internal and external production resources, including freelancers and agencies
• Ensure efficient workflows, timelines, and budgets
• Step in hands-on when needed (editing, motion, or creative problem-solving)
• Maintain and evolve video style guidelines, templates, and motion systems
• Champion innovation in video formats, transitions, and storytelling techniques
• Stay up to date with video trends, formats (e.g. short-form, vertical video), and platforms
• Explore and implement new tools, including AI for video editing and production
• Identify opportunities to scale video production efficiently across the business

Senior Video Editor – Global Marketing

Accounting Manager

• **Overview**At Ten our goal is simple, to become the most trusted service business in the world.
• We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.
• We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there?
• As Accounting Manager, you will lead on managing the Shared Service Finance Team and supporting them with various accounting tasks as part of the broader Global Finance Operations.
• Your role involves ensuring completeness, compliance and accuracy for ledgers across entities processed by local accountants in the shared service centre, and overseeing the delivery and management of all audit requests at a Group level and locally. The priority for this role is the management of the finance team to ensure accurate and compliant financial records are maintained and all audit requirements are timeously delivered.
• You will work closely within the Global Finance Team, working closely with the operations teams.
• **ESSENTIAL DUTIES AND RESPONSIBILITIES: **
• **Local Team Management**
• - Lead and manage a local team of accountants, ensuring accurate ledgers are maintained and compliance requirements are adhered to at all times
• - Own the tracking of key finance team tasks and the team’s continuous delivery thereof
• - Ensure quality of key financial controls and governance
• **Global Month-End Close & Reporting**
• - Manage the month-end close process, including ledger locking and unlocking; data integrations into reporting tool; intercompany matching; month-end reviews; and team’s attending to queries raised.
• - Coordinate and execute month-end review of income statement and detailed balance sheet [including sub-ledgers] – driving consistency, efficiency and accuracy
• - Oversight of monthly closure of bank, including reconciliations and revaluations
• - Ensuring accountants maintain detailed subsidiary ledgers, including but not limited to asset registers [and monthly accounting of depreciation], debtors, creditors and members accounts
• - Coordinate the review of the Group balance sheet performed by the Finance Management Team
• ****Audit & Statutory Compliance**
• - Manage the Group audit, aligning between the finance team and the external auditors and ensuring all deliverables are submitted timeously and at the requisite level.
• - Act as key contact for local audits, and support the regional accountants with preparing local financial statements and executing on local audits, ensuring timely completion with no audit issues.
• - Assist in statutory accounts preparation, tax computations and regulatory filings for multiple jurisdictions.
• - Assist with ad-hoc group postings and maintaining holding company ledgers and postings
• **Process Improvement & Business Partnering**
• - Champion automation: macros, Power-Query, ERP workflows to reduce manual journals and close timelines.
• - Provide ad-hoc financial analysis, cost centre reports and KPI dashboards to Operations and Regional MDs.
• - Coach shared-service accountants on reconciliation standards, month-end deadlines and best-practice documentation.
• - Resolve technical accounting issues raised by regional accountants.
• - Assist the finance management team with payment reviews and approvals across multiple jurisdictions.
• - Participate in finance projects (M&A, new entity set-up, system upgrades) by providing technical accounting input.
• **Other Responsibilities**
• - Support the Group Financial Controller in key tasks and team management
• - Supporting Finance on projects and tasks
• - Supporting Ops teams by providing necessary reports and analysis
• - Any other tasks and projects required by the wider finance team, on an ad-hoc basis

• Respond to customer requests via phone, email, and chat, meeting response time targets.
• Resolve requests online whenever possible, ensuring efficiency and accuracy.
• Contact external suppliers and brokers to arrange services on behalf of customers.
• Clearly communicate supplier terms and conditions to customers before transactions.
• Provide occasional support in leadership activities when required.
• Assist with simple requests from customers in other Ten Global offices.
• Participate in internal meetings and training sessions (feedback, quarterly evaluations, project updates).
• Engage in self-development through courses, languages, travel, or Ten’s e-learning platform.
• Fully explore and understand each client’s requests, using concierge expertise to propose suitable options.

Lifestyle Manager – Overnight

• Act as the primary point of contact for assigned corporate clients, building trusted, long‑term relationships with key stakeholders.
• Develop a strong understanding of client objectives, commercial priorities, and operating environments.
• Ensure Ten consistently meets and exceeds contractual service commitments.
• Lead regular client meetings and business reviews, presenting performance insights and recommendations clearly and confidently.
• Support the delivery of contract budgets and identify opportunities to grow revenue and profitability within existing accounts.
• Contribute to upsell opportunities through new services, pilot initiatives, engagement strategies, and marketing programmes.
• Use data and insights to support commercial conversations and influence client decision‑making.
• Work closely with Service Delivery and internal operational teams to ensure consistent, high‑quality service delivery.
• Monitor account performance and proactively resolve issues in a timely, professional manner.
• Coordinate client‑specific marketing or engagement initiatives, including mailers and promotional activity.
• Analyse service usage, performance metrics, and financial data to identify trends, risks, and opportunities.
• Produce accurate, timely reporting with meaningful commentary for both internal stakeholders and clients.
• Translate data into actionable insights that drive continuous improvement and commercial outcomes.
• Act as a liaison between clients and internal teams, ensuring clear communication and alignment.
• Collaborate with Marketing, Proposition, Quality Assurance, Training, and regional teams to deliver against shared client objectives.
• Escalate risks or issues appropriately, providing structured context and proposed solutions

QA Engineer

• Monitor and evaluate monthly calls and requests, ensuring compliance with QA standards.
• Prepare reports on results and trends for management and stakeholders.
• Organize listening and calibration sessions with internal teams and clients.
• Collaborate with Training to design and deliver training programs.
• Facilitate coaching sessions and role-plays to improve service quality.
• Identify opportunities for continuous improvement and lead cross-functional quality projects.
• Contribute to monthly forums with Operations and stakeholders to review trends and propose solutions.
• Participate in CX initiatives, providing insights and collaborating on customer journey optimization.
• Attend corporate client meetings to share results, highlight opportunities, and propose improvements.

QA Manager

• Own the day‑to‑day performance and effectiveness of our Zoho CRM
• Work with multiple teams to understand requirements and improve usability
• Configure workflows, automations, pipelines, dashboards and reports
• Drive consistent adoption, data quality and system discipline across the business
• Monitor usage and identify continuous improvement opportunities
• Act as a key point of contact between the business and the CRM
• Translate business needs into practical system solutions
• Support training, guidance and upliftment of CRM capability
• Confidently challenge behaviours and drive change where needed
• Analyse CRM and related commercial data to generate meaningful insights
• Support decision‑making through clear reporting, dashboards and KPIs
• Contribute to process improvement and transformation initiatives
• Identify opportunities for automation and efficiency (low‑code, data‑driven, AI‑enabled where relevant)
• Support analytics and reporting that enable better operational outcomes

CRM Transformation Analyst, Zoho Proficient

• Act as the primary point of contact for assigned corporate clients, building trusted, long‑term relationships with key stakeholders.
• Develop a strong understanding of client objectives, commercial priorities, and operating environments.
• Ensure Ten consistently meets and exceeds contractual service commitments.
• Lead regular client meetings and business reviews, presenting performance insights and recommendations clearly and confidently.
• Support the delivery of contract budgets and identify opportunities to grow revenue and profitability within existing accounts.
• Contribute to upsell opportunities through new services, pilot initiatives, engagement strategies, and marketing programmes.
• Use data and insights to support commercial conversations and influence client decision‑making.
• Work closely with Service Delivery and internal operational teams to ensure consistent, high‑quality service delivery.
• Monitor account performance and proactively resolve issues in a timely, professional manner.
• Coordinate client‑specific marketing or engagement initiatives, including mailers and promotional activity.
• Analyse service usage, performance metrics, and financial data to identify trends, risks, and opportunities.
• Produce accurate, timely reporting with meaningful commentary for both internal stakeholders and clients.
• Translate data into actionable insights that drive continuous improvement and commercial outcomes.
• Act as a liaison between clients and internal teams, ensuring clear communication and alignment.
• Collaborate with Marketing, Proposition, Quality Assurance, Training, and regional teams to deliver against shared client objectives.
• Escalate risks or issues appropriately, providing structured context and proposed solutions.

• Serve as the dedicated travel partner for a portfolio of high‑net‑worth clients, delivering highly personalized, discreet service.
• Design and manage bespoke luxury travel itineraries across global destinations.
• Deliver professional service in Arabic and English, with strong cultural awareness.
• Advise on premium destinations, luxury hotels, private experiences, and halal‑friendly travel options.
• Negotiate and manage bookings with airlines, hotels, DMCs, and luxury travel partners.
• Collaborate with internal teams to deliver seamless end‑to‑end member experiences.

Account Executive

Head of Lifestyle Partnerships – LAC

CRM Manager

CRM Manager

Service Excellence Team Manager

Junior Workforce Analyst

Senior Video Editor – Global Marketing

Accounting Manager

Lifestyle Manager – Overnight

Account Manager

QA Manager

CRM Transformation Analyst, Zoho Proficient

Account Manager

Premium Travel Lifestyle Manager, Arabic Speaking