Ten Lifestyle Group

Operations

• Provide QA, coaching, and day-to-day operational support to Lifestyle and Travel Managers, ensuring consistent service excellence.
• Manage escalations, AUX lists, crisis reporting, and cross-functional queries across European Travel operations.
• Lead, mentor, and develop a high-performing team, including conducting performance reviews and creating structured development plans.
• Oversee Swiss Card waivers, Centurion authorisations, and commercial checks, ensuring accuracy, compliance, and reporting integrity.
• Maintain knowledge base content, identify system or workflow inefficiencies, and collaborate with Tech and Training teams to implement improvements.
• Support workforce planning, role design, and cross-regional recruitment initiatives.
• Manage supplier updates, training, and market insights to ensure a competitive and relevant travel offering.
• Deliver monthly reporting, analyse trends, support risk management, and contribute to internal communications.

Team Manager, Europe Travel Operations – German Speaking

Content Marketing Manager

• **Overview**
• At Ten our goal is simple, to become the most trusted service business in the world.
• We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.
• We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there?
• As a Digital Content Administrator, you will support the content team by managing and uploading content on our Content Management Systems (CMS). You will collaborate with the Digital Content Project Manager to make sure tasks are completed on time and to a high standard. Your main duties include daily CMS administration, uploading content inventories, gathering and organizing data, and troubleshooting system errors. You will help achieve daily goals, ensure content is current across platforms, and handle multiple languages within the CMS. Maintaining accuracy and efficiency in all content management activities is essential. You will also work closely with the Content, Product, and Proposition teams.

Digital Content Administrator

Analyst

• Support and lead transformation initiatives within a unit focused on Change and Transformation.
• Driving adoption of mission critical processes and providing actionable insights through detailed analysis to identify opportunities for growth, automation, and operational efficiencies.
• Work on cutting edge technology with leaders across the business.
• Help drive complex transformation projects from inception to completion—defining scope, coordinating cross functional teams, managing timelines and budgets, and delivering measurable outcomes aligned to strategic objectives with clear ROI tracking.
• Contribute to projects that leverage generative AI to integrate, automate, and enhance business processes.
• Assist on end-to-end tech & AI driven transformation projects, including planning, execution, and monitoring of progress.
• Identify areas for improvement and develop strategies to optimise business processes whilst being able to evaluate potential return on investment.
• Collaborate with cross-functional teams to drive change and ensure successful implementation of transformation initiatives.
• Conduct detailed analysis of business operations, identify gaps, and propose innovative solutions including areas where automation and application of AI will drive a step change in workflow and impact.

Transformation Analyst

Manager

• Lead and manage end-to-end tech & AI driven transformation projects, including planning, execution, and monitoring of progress.
• Identify areas for improvement and develop strategies to optimise business processes whilst being able to evaluate potential return on investment.
• Collaborate with cross-functional teams to drive change and ensure successful implementation of transformation initiatives.
• Conduct detailed analysis of business operations, identify gaps, and propose innovative solutions including areas where automation and application of AI will drive a step change in workflow and impact.
• Monitor and evaluate the effectiveness of strategy, change or transformation initiatives, making adjustments as necessary.
• Analytics, reporting and instrumenting the business: This will include, as examples: development of analysis, dashboards and KPIs to help manage the business effectively, identifying key metrics and building confidence in data-driven decisions by managers and Ten leaders.
• Operational analysis: This will include, as examples: understanding our workforce operational processes, and identify areas of optimisation opportunities, understanding profitability across different geographies, channel, or proposition, to better drive operational efficiencies and improvements.

Transformation Manager

Customer Support

• **The Role**
• As a Travel Support Specialist, you will play a critical role in supporting our regional travel teams with complex flight servicing and back-office travel processes. Your expertise in GDS systems and airline processes will ensure seamless ticketing, reissues, exchanges, and data accuracy across our platforms.
• You will work closely with Travel, Commercial, and Finance teams to support the Americas Travel Strategy, helping to drive supplier performance and maintain operational precision.
• **Key Responsibilities**
• - Supporting regional travel teams with complex flight servicing including ticket issuing, reissuing, cancellations, refunds, and exchanges.
• - Ensuring accurate booking data is stored and maintained in back-office systems.
• - Liaising with Commercial and Finance teams on an ad hoc basis to ensure data integrity and supplier performance.
• - Utilizing supplier relationships and contracts to optimize revenue opportunities.
• - Managing escalations professionally and resolving issues efficiently.
• - Maintaining compliance with travel industry regulations and operating standards.
• - Delivering consistently high-quality internal support to Lifestyle Managers.

Travel Support Specialist

Support Engineer

• ハイブリッド環境において、主にサービスデスク業務を担当
• 日本およびグローバル拠点の社内ユーザーに対し、電話を中心としたITサポートを提供
• 東京オフィスに勤務するユーザーへのオンサイト・デスクトップサポートの提供
• 受信チケットの監視および、適切なチームメンバーへの振り分け（トリアージ）
• インシデント、サービスリクエスト、問い合わせ、苦情に対し、迅速かつ丁寧で共感を持った対応
• 担当するインシデントおよびサービスリクエストについて、SLAを遵守し、解決まで責任を持って対応
• チームメンバーとして積極的に業務に貢献し、個人およびチーム目標の達成に寄与
• 東京オフィスにおける主要なIT窓口として、シニアマネジメントを含むビジネス関係者との対応
• 東京オフィス従業員が使用するすべてのITハードウェアの管理・保有責任
• 社内ユーザーとの良好な関係を構築し、グローバルITサポートチームを代表する立場として行動
• 必要に応じて、技術的または階層的なエスカレーション対応
• グローバルのテクノロジーチームと連携し、依存関係や課題の解決を推進
• Tenにサービスを提供する外部ベンダーとの調整・連携
• 上長のサポートのもと、継続的な自己成長・スキル開発に取り組む
• その他、マネジメントから指示された業務への対応

IT Support Engineer, Internship, 日本語英語ビジネスレベル以上必須

• Curate bespoke global travel experiences, ranging from straightforward bookings to highly complex luxury itineraries.
• Conduct in-depth consultations with high-net-worth members to understand their preferences and expectations.
• Design tailored itineraries featuring luxury accommodation, exclusive experiences, and premium transport.
• Leverage strong supplier relationships to secure competitive, high-value travel solutions.
• Provide expert insight into destinations, trends, and emerging opportunities.
• Manage bookings, documentation, and internal records with accuracy and efficiency.
• Deliver exceptional service throughout the full travel cycle and resolving issues professionally.
• Proactively promote Ten’s wider lifestyle services, including dining, events, and special occasions.

Travel Lifestyle Manager

QA Engineer

• CX＆QAマネージャーは、シニア CX チームマネージャーやグローバルチームと連携し、CX 運用の改善、品質保証の監視、サービス改善の改善を行います。
• メンバージャーニーをより向上させ、サービス提供において、よりシームレスでより高い顧客満足度を提供しましょう！
• 問題点に対処するための戦略を構築し、迅速に対応します。
• チーム間で協力し、統一されたより優れた対応提供します。
• エスカレーションされた顧客の問題を解決し、優れたサービスを提供するためにチームをトレーニングします。
• CX パフォーマンス指標を監視し、継続的な改善を推進します。
• クライアントの QA 標準との整合性を確保し、品質監視を行います。
• 傾向を分析し、コーチング、トレーニング、パフォーマンス向上します。