Ten Lifestyle Group

Manager

• Attract, impress and retain Ten's most important members by managing the private concierge service delivery team
• Ensure Premium Concierge Service is seamless, tailored, adds value and is responsive from first contact through to member loyalty
• Lead and develop a team of specialist Lifestyle Managers; set direction, strategy and hold team accountable
• Drive team targets: efficiency, supplier revenue, QA scores, member feedback, response times, phone availability
• Manage hiring, onboarding, appraisals, feedback, attendance, shift management and succession planning for Junior and Pleno LMs
• Support complaints resolution, QA monitoring, job allocation, internal reporting and collaboration with IT and Training
• Promote self-development, e-learning and continuous improvement to maintain luxury service standards

Team Manager Premium – Supervisor de Operações de Turismo e Concierge

Director

• Lead Ten’s LAC operations across Brazil, Mexico, and Spanish-speaking South America; accountable for P&L, operational delivery, service excellence, and client relationships.
• Shape the region’s growth by uniting cross-functional teams, adapting global standards to local markets, and delivering valued member and client outcomes.
• Partner closely with Service, Client Services, Proposition, Technology, Finance, and People teams to capture growth opportunities and strengthen client partnerships.
• Key priorities: elevate service delivery standards; expand high-value client relationships and regional business development; manage P&L for short-term and long-term growth; build regional leadership capability.

Regional Director

• TEN is the global leader in lifestyle and travel concierge services. We partner with some of the world’s most prestigious brands to deliver personalized, high-touch support to their most valued customers. As a Lifestyle Manager, you\'ll use your expertise in travel, hospitality, or dining to craft exceptional experiences and provide top-tier customer service to our members.
• About the Role: We are looking for a Lifestyle Manager with proven experience in the travel, tourism, hospitality, or restaurant sectors, especially in roles focused on customer service or call center support related to travel. You will assist members with a variety of requests, from booking trips to recommending exclusive experiences, always delivering service with excellence.

Lifesytle Manager, International

Account Executive

• Own and expand senior relationships with key corporate clients across the region.
• Lead strategic business reviews and data-driven conversations with C-suite stakeholders.
• Understand client goals and position Ten’s services as a critical tool for customer retention and loyalty.
• Shape and execute growth plans across accounts to increase usage, satisfaction, and value.
• Directly manage and coach a team of Account Managers, supporting their professional development and performance goals.
• Foster a collaborative, high-performing team culture aligned to Ten’s values.
• Set clear expectations, share best practices, and provide mentorship on client-facing strategy, communications, and relationship management.
• Translate data insights into strategy—using performance metrics to identify opportunities and mitigate risks.
• Lead contract renewals, RFP responses, and pricing discussions in partnership with Commercial and Legal.
• Ensure alignment between Ten’s services and the client's evolving needs, while maintaining profitability and SLA compliance.
• Coordinate with internal teams across Service Delivery, Product, Marketing, and Legal to ensure smooth execution and account alignment.
• Represent the client voice internally, while reinforcing Ten’s value and strategic contributions.

Account Director

• Ten Lifestyle Group is seeking an experienced Account Director to lead strategic client partnerships in New York. This role is perfect for a commercially driven leader who excels in client strategy, team development, and cross-functional collaboration.
• You’ll be responsible for growing key accounts, building senior relationships, and mentoring a high-performing team of Account Managers—all while delivering exceptional service across banking and lifestyle sectors.
• Own and expand senior relationships with key corporate clients across the region.
• Lead strategic business reviews and data-driven conversations with C-suite stakeholders.
• Understand client goals and position Ten’s services as a critical tool for customer retention and loyalty.
• Shape and execute growth plans across accounts to increase usage, satisfaction, and value.
• Directly manage and coach a team of Account Managers, supporting their professional development and performance goals.
• Foster a collaborative, high-performing team culture aligned to Ten’s values.
• Set clear expectations, share best practices, and provide mentorship on client-facing strategy, communications, and relationship management.
• Translate data insights into strategy—using performance metrics to identify opportunities and mitigate risks.
• Lead contract renewals, RFP responses, and pricing discussions in partnership with Commercial and Legal.
• Ensure alignment between Ten’s services and the client\'s evolving needs, while maintaining profitability and SLA compliance.
• Coordinate with internal teams across Service Delivery, Product, Marketing, and Legal to ensure smooth execution and account alignment.
• Represent the client voice internally, while reinforcing Ten’s value and strategic contributions.