Travel Lifestyle Manager, Arabic Speaking

Ten Lifestyle Group

Arabic-speaking Travel & Lifestyle Manager focusing on high-quality customer service in luxury lifestyle management. Managing premium customer interactions and travel arrangements during overnight shifts.

Posted 7/7/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as the **first point of contact** for our premium customers, delivering high-quality customer service during **overnight hours**.
Advise premium customers via **phone and email** in **Arabic and English**.
Process customer requests end-to-end, from offer preparation through to billing, including individual travel arrangements as well as restaurant and club reservations, gift organization, tickets (sports and cultural events), spa and fitness bookings, yacht charters, flowers, transport, sightseeing, and related services.
Make reservations with restaurants, airlines, hotels, and destination management agencies.
Prepare **tailor-made travel offers and documents**, create detailed itineraries, manage visa applications, and handle all related administrative processes.
Proactively inform and inspire customers about **exclusive promotions and events**, ensuring they benefit from unique and curated opportunities.

Requirements

What you’ll need

You have excellent language skills in professional **Arabic **and **English**, in written and spoken (C2 according to The Common European Framework).
Have completed tertiary qualification or equivalent training, ideally in the field of tourism.
Have several years of professional experience in the** travel industry,** a tour operator or in a travel agency, or at least 3 years of professional experience in luxury concierge, hospitality or high-end customer service.
Have GDS knowledge (preferably Amadeus) and excellent destination knowledge.
Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture.
Are service-oriented, flexible and able to work under pressure.
Have a positive attitude and identify with Ten Group values.
Have excellent communication skills.
Value exceptional service and live by this motto.
Are available on a full-time basis (40hrs per week) working permanent night shifts **between 20:00 - 07:00 GMT hours**, Monday to Sunday on a rotational shift basis.

Benefits

Comp & perks

A competitive salary depending on experience, plus a performance-based bonus.
Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
Be part of our global, dynamic, and inclusive Team, with diversity at its core.
Genuine career opportunities within a dynamic and international company.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Travel Arrangement ManagementItinerary PreparationVisa Application HandlingBilling Process ManagementEvent and Promotion Knowledge

Soft Skills

Service OrientationFlexibilityAbility to Work Under PressurePositive AttitudeExcellent Communication