Teleperformance

Account Executive

• Achieve a minimum number of interactions (phone call and/or emails) per day
• Support lead qualification and pipeline organization.
• Understand business needs and assist in product alignment.
• Guide clients through onboarding steps and verification.
• Learn and apply onboarding procedures across regions.
• Assist in documentation collection and submission.
• Escalate issues and feedback appropriately.
• Contribute to a dynamic and collaborative work environment.

Inside Sales Representative, Spanish, Italian - Digital Advertising

Customer Support

• Lead verification operations, ensuring rigorous validation of licenses, insurance, and business credentials.
• Provide expert-level support and manage complex escalations with precision and professionalism.
• Ensure strict content compliance through proactive monitoring and resolution.
• Analyze provider performance, drive strategic improvements, and contribute to retention initiatives.
• Oversee onboarding processes, ensuring seamless transitions and full compliance.
• Serve as a regional authority on verification standards and onboarding protocols.
• Take initiative in dynamic, cross-functional tasks and contribute to operational excellence.

German Speaking Customer Support Specialist – Digital Advertising

• Achieve a minimum number of interactions (phone call and/or emails) per day
• Qualify leads and support pipeline management.
• Understand client needs and recommend relevant solutions.
• Assist with onboarding and verification processes.
• Learn regional onboarding requirements and support clients accordingly.
• Help collect and submit necessary documentation.
• Escalate issues through proper channels.
• Work effectively in a fast-paced, team-oriented environment.

Inside Sales Representative – Digital Advertising

• Achieve a minimum number of interactions (phone call and/or emails) per day
• Qualify leads and manage a well-organized sales pipeline.
• Identify business needs and recommend suitable advertising solutions.
• Assist clients through onboarding and verification steps.
• Learn and apply regional onboarding procedures.
• Help businesses submit required documentation accurately.
• Escalate issues and feedback appropriately.
• Contribute to a fast-paced, collaborative environment.

French Speaking Inside Sales Representative – Digital Advertising

• Achieve a minimum number of interactions (phone call and/or emails) per day
• Qualify inbound leads and manage a structured sales pipeline.
• Understand business needs and align product offerings accordingly.
• Guide clients through onboarding and verification processes.
• Develop expertise in regional onboarding requirements.
• Support businesses in submitting accurate documentation.
• Troubleshoot and escalate issues as needed.
• Adapt to a dynamic and fast-paced work environment.

German Speaking Inside Sales Representative – Digital Advertising

Operations

• Support our travellers by answering questions, resolving issues, and guiding them toward unforgettable trips
• Handle inbound calls and written inquiries from customers
• Provide clear, friendly, and professional support in German and English
• Offer expert guidance on bookings, changes, cancellations, and travel plans
• Update and maintain customer and booking data
• Work closely with your team to deliver the best customer experience

Operations Customer Expert, German and English Speaking

Account Manager

• In this role you will serve as a trusted advisor to onboard a portfolio of new clients and develop high-performing PPC campaigns for their digital marketing advertisement.
• Make outbound customer calls to promote and sell services.
• Detect and understand customer’s objectives and offer adapted solutions for their needs.
• Set up strategic, results-driven campaigns designed for immediate impact and long-term performance sustainability.
• Be responsible for increasing spend and campaign´s upselling.
• Create, maintain, and update a customer database with complete information.
• Handle a high volume of potential clients daily through phone calls.

Italian Speaking Google Ads Onboarding Account Manager

Pre-sales Engineer

• Detect and establish new business possibilities in selected market area.
• Retain and grow the existing base of customers.
• Assure client satisfaction by excellent customer care in every contact throughout the sales cycle.
• Proactively detect possibilities of cross-selling and up-selling.
• Offer support and attend inbound calls for the on-site team when necessary.

Biotechnical Presales Consultant

Spanish Speaking Google Ads Account Manager

Support Engineer

• As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.
• Provide front line, first level, technical assistance for consumers.
• Assist with product recommendations and sales inquiries.
• Supporting Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems, within a fast paced, customer facing environment.
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
• Demonstrate advanced product knowledge and have the ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments.
• Abide by and support management directives and adhere to all TP policies.

Technical Support & Sales Representative

• Be the primary point of contact for customer requests, representing one of the world’s most esteemed car brands
• Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
• Respond to inquiries about products and services, offering expert advice on a range of car-related matters
• Resolve issues as they arise – addressing customers’ concerns in a professional and timely manner
• Turn every customer into a happy customer!

Customer Support Specialist, Slovenian, English

Translator

• Consecutive interpretation between English and Bosnian in areas such as medical, banking, insurance, emergency services, and customer service
• Taking notes to ensure accurate interpretation
• Live online audio and video interpretation via PC application
• Adherence to security, customer, and client protocols
• Ongoing improvement of general and industry-specific vocabulary
• Providing impartial communication support between clients and their customers
• Performing all interpretation tasks according to client instructions and best practices

English–Bosnian Consecutive Interpreter

• Support customer inquiries and concerns as the first point of contact
• Provide professional customer support specifically for our Swiss premium client in the food industry
• Work within the business hours: Monday – Friday from 08:00 to 18:00, Saturday from 09:00 to 17:00

Customer Service Representative

• Support our Swiss premium client in the food industry and provide professional customer support for a variety of inquiries and requests.

Customer Service Representative, Swiss German

Backend Engineer

• Rad na projektima iz oblasti korisničke podrške
• Prijem korisničkih upita
• Pružanje pomoći klijentima
• Rad sa timom na rješavanju problema