Solution Architect – m/f/d

Teleperformance

Solution Architect developing innovative customer-centric solutions leveraging AI and transformation technologies. Collaborating with interdisciplinary teams to create tailored service models for clients' needs.

Posted 6/29/2026full-timeRemote • 🇧🇦 Bosnia and HerzegovinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing innovative customer experience solutions, leveraging AI technologies and digital business models. Proficient in coordinating interdisciplinary teams and presenting complex concepts clearly to drive transformation and optimize customer care.

Highest-signal resume keywords

Customer Experience DesignSolution DesignAI Technology ApplicationProposal DevelopmentInterdisciplinary Team Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer CareDigital Business ModelsComplex Solution DesignTender DocumentationAnalytical SkillsStrategic ThinkingMS OfficePowerPointExcel

Soft Skills

Confident PresenceSolution-Oriented Working StyleHigh Level of Initiative

Industry Keywords

Customer ServiceConsultingDigital TransformationMarket TrendsBest Practices

About the role

Key responsibilities & impact

You develop innovative, holistic solution concepts that intelligently combine customer experience, transformation, and the application of AI technologies.
You analyze customer requirements and processes to identify optimization opportunities and translate them into compelling proposals and tender documentation.
Together with interdisciplinary teams, you design forward-looking service and transformation models precisely tailored to individual client needs.
You coordinate collaboration with business units, partners, and cross-functional teams to integrate all elements into a coherent overall solution.
You present complex concepts in clearly structured, visually appealing presentations.
You keep a constant eye on current market and technology trends and proactively contribute new ideas.
In addition, you take responsibility for the methodological development of our solution-design approaches and actively work on the continuous improvement of our delivery models and best practices.

Requirements

What you’ll need

Completed degree in Business Administration, Business Informatics (Business Information Systems) or a comparable field preferred, but not mandatory
Several years of relevant professional experience in Customer Care & Experience, Customer Service, (strategy) consulting or Solution Design
Proven track record in designing and implementing multidisciplinary and/or cross-country solutions
Solid understanding of digital business models, modern CX technologies, automation and the application of AI
Experience designing complex solutions and preparing proposals and tender documentation; ideally complemented by experience coordinating interdisciplinary teams
Confident presence, strong analytical skills and strategic thinking
Very good MS Office skills, particularly PowerPoint and Excel, and the ability to structure and present complex concepts in a clear and visually appealing way
High level of initiative, solution-oriented working style and enthusiasm for digital transformation, innovative customer experiences and current technology trends
Excellent German and English skills, both written and spoken

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities