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Teleperformance

Helpdesk, IT Support – Employee

Teleperformance

Service Desk Agent handling IT support incidents for business clients. Collaborating with international teams in a remote work environment.

Posted 6/28/2026full-timeRemote • 🇧🇦 Bosnia and HerzegovinaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Handling IT incidents for business clients (hardware, software, network, access rights)
  • Working with the ticketing system: creating, prioritizing, tracking, and escalating tickets in accordance with SLAs
  • Support for business‑critical applications and coordination with external service providers when necessary
  • Professional customer communication and clear, easy‑to‑understand explanations of technical solutions
  • Maintaining documentation and knowledge bases
  • Proactive system monitoring

Requirements

What you’ll need
  • You are IT‑affine and have basic knowledge of using PCs, smartphones, tablets, printers, etc.
  • You know what is meant when the term IT security is mentioned
  • Terms such as network, Windows client, access management, and collaborative software sound exciting to you
  • Your English and Serbian language skills are strong enough that reading and learning technical material in these languages is no problem for you
  • You tend to work accurately, take responsibility, and approach tasks in a solution‑oriented way
  • You are reliable and place great value on teamwork

Benefits

Comp & perks
  • Full‑time contract
  • Paid training
  • Fixed salary with the opportunity to earn monthly bonuses
  • Additionally paid night shifts and additional compensation for work on bank holidays
  • Professional and personal development opportunities with a globally active market leader
  • International colleagues in a pleasant working atmosphere
  • A 100% home‑office workplace

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
IT Incident HandlingBasic PC KnowledgeNetwork ManagementAccess ManagementWindows Client SupportCollaborative Software Usage
Soft Skills
Professional Customer CommunicationSolution-Oriented ApproachTeamworkReliabilityAttention to Detail