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Helpdesk, IT Support – Employee
TeleperformanceService Desk Agent handling IT support incidents for business clients. Collaborating with international teams in a remote work environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in handling IT incidents, including hardware, software, and network issues, while ensuring effective communication and documentation. Capable of supporting business-critical applications and collaborating with external service providers, with a strong focus on IT security and proactive system monitoring.
Highest-signal resume keywords
IT Incident ManagementTicketing System ProficiencyIT Security KnowledgeEnglish and Serbian Language SkillsProactive System Monitoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Incident HandlingBasic PC KnowledgeNetwork ManagementAccess ManagementWindows Client SupportCollaborative Software Usage
Soft Skills
Professional Customer CommunicationSolution-Oriented ApproachTeamworkReliabilityAttention to Detail
Tools & Technologies
Ticketing SystemDocumentation ToolsKnowledge Base Management
Industry Keywords
IT SupportBusiness-Critical ApplicationsProactive MonitoringTechnical Solutions
About the role
Key responsibilities & impact- Handling IT incidents for business clients (hardware, software, network, access rights)
- Working with the ticketing system: creating, prioritizing, tracking, and escalating tickets in accordance with SLAs
- Support for business‑critical applications and coordination with external service providers when necessary
- Professional customer communication and clear, easy‑to‑understand explanations of technical solutions
- Maintaining documentation and knowledge bases
- Proactive system monitoring
Requirements
What you’ll need- You are IT‑affine and have basic knowledge of using PCs, smartphones, tablets, printers, etc.
- You know what is meant when the term IT security is mentioned
- Terms such as network, Windows client, access management, and collaborative software sound exciting to you
- Your English and Serbian language skills are strong enough that reading and learning technical material in these languages is no problem for you
- You tend to work accurately, take responsibility, and approach tasks in a solution‑oriented way
- You are reliable and place great value on teamwork
Benefits
Comp & perks- Full‑time contract
- Paid training
- Fixed salary with the opportunity to earn monthly bonuses
- Additionally paid night shifts and additional compensation for work on bank holidays
- Professional and personal development opportunities with a globally active market leader
- International colleagues in a pleasant working atmosphere
- A 100% home‑office workplace