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Bilingual Property & Casualty Licensed Insurance Representative
TeleperformanceLicensed Insurance Specialist serving as primary contact for clients and managing communications remotely. Focused on delivering exceptional customer service in a high-velocity environment.
About the role
Key responsibilities & impact- Find innovative ways to respond to varying questions, issues, and concerns.
- Inbound and outbound calls with prospective and existing customers.
- Provide exceptional customer service during all interactions.
- Completing sales with customers.
- Answering and addressing customer questions/concerns.
- Gathering data from customers to understand their needs.
- Generating quotes.
- Educating customers on coverage and costs.
- Upsell when available.
Requirements
What you’ll need- Must have a Property & Casualty Producer license within good/active standings.
- Must be Bilingual (English & Spanish fluent).
- High School Diploma or equivalent.
- Minimum of 6 months of customer service experience.
- Must be 18 years of age or older.
- Ability to type at least 25 words per minute.
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
- Customer service and/or sales experience preferred.
- College degree preferred but not required.
Benefits
Comp & perks- Comprehensive health benefits, which may include medical, vision, and dental.
- Employment Assistance Programs.
- Health and personal time off (HPT).
- Leave programs as eligible.
- Competitive 401(K) plans.
- Life insurance.
- Supplemental medical coverage.
- Critical care insurance.
- Pet insurance.
- FSA plans.
- Retailer discounts.
- Career advancement opportunities.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicesalesdata gatheringquote generationupsellingtypingWindows-based systems
Soft Skills
communicationproblem-solvingcustomer interactionadaptability
Certifications
Property & Casualty Producer license