Pre-Licensing Training Agent

Teleperformance

Resolve complex consumer issues as a Pre-License Support Specialist. Provide assistance to policy holders with billing questions and policy changes in a fast-paced environment.

Posted 6/29/2026full-timeRemote • Florida, Louisiana, Mississippi, Texas • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively resolving complex consumer issues and providing support for policy changes. Proficient in using desktop computer systems and Windows-based applications to assist policy holders with billing inquiries and recommendations.

Highest-signal resume keywords

Customer Service ExperienceBilling SupportPolicy Change AssistanceWindows-Based Systems KnowledgeTyping Speed of 25 Words Per Minute

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceBilling AssistancePolicy ManagementTypingIssue Resolution

Soft Skills

CommunicationProblem SolvingAdvisory Skills

Tools & Technologies

Desktop Computer SystemsWindows Operating System

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Consumer IssuesPolicy HoldersSales Experience

About the role

Key responsibilities & impact

Resolve complex consumer issues and advise first level representatives on high level issues.
Assist policy holders with billing questions and concerns
Provide support to policy holders with any policy changes requested
Support policy holders needs by providing recommendations and adjusting as necessary

Requirements

What you’ll need

High School Diploma or equivalent.
Minimum of 6 months of customer service experience.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
Customer service and/or sales experience preferred.
College degree preferred but not required.

Benefits

Comp & perks

TP offers benefits to you and your family.
Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.
We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
We offer benefits and tools to help our team members and their families for their financial future.
This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.
Career Growth and Culture At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.
TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.