Team Velocity

Account Manager

• Attain working knowledge of Team Velocitys processes, account management, integrated strategies and our proprietary technology platform, Apollo
• Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications
• Participate in and document Client meeting discussions and conference calls
• Maintain constant communication with Account Teams on deliverables status and current work-in-progress using internal processes
• Assist with resolving Client questions and needs in a timely manner
• Work to problem-solve production issues and errors; escalate issues, as needed
• Understand Clients goals and effectively organize deliverables to ensure productive campaign results
• Update and maintain Clients Consumer Portal(s)
• Learn, and maintain, knowledge of compliance and co-op requirements for all manufacturers
• Support Account Management team with additional tasks, as needed
• Work ahead on client deliverables; what you know in advance, do in advance

Account Coordinator – OEM Team

Operations

• Design and manage multi-tenant SMS account structures.
• Register and manage A2P 10DLC brands and campaigns.
• Provision and manage long codes, toll-free numbers, and short codes.
• Structure number pools for scalability and throughput optimization.
• Ensure compliance with TCPA, CTIA, and carrier messaging policies.
• Monitor and mitigate content-filtering and SHAFT-related risks.
• Investigate carrier rejections and delivery issues.
• Optimize throughput, delivery rates, and cost per message.
• Partner with Engineering on API integrations (REST, webhooks, delivery callbacks).
• Maintain audit-ready documentation and onboarding playbooks.

Senior A2P Messaging Operations Manager

Support Engineer

• Serve as the primary point of contact for dealership clients and internal teams regarding vehicle inventory issues
• Listen actively to dealership concerns and translate them into actionable technical solutions
• Communicate clearly with both technical teams and non-technical dealership staff
• Monitor and support vehicle inventory feeds across multiple systems including DMS, Inventory Management Systems, and third-party platforms
• Ensure accurate syndication of inventory to dealer websites and marketplaces
• Identify and resolve discrepancies in pricing, vehicle details, images, and availability
• Investigate and resolve complex data and system issues
• Analyze and resolve replication issues and data sync failures
• Comfort working with developer tooling such as API testing tools and code editors (e.g., Postman, VS Code) to support troubleshooting, validation, and collaboration with various front and backend engineering teams
• Apply understanding of database architecture, normalization, and indexing
• Ensure data integrity across multiple systems
• Act as a liaison between dealerships, OEMs, vendors, and internal teams
• Translate technical findings into clear, business-friendly explanations
• Identify trends and support system improvements
• Maintain detailed documentation of issues and resolutions
• Create clear guides for clients and internal teams
• Present findings in a structured manner

Technical Support Specialist

Account Executive

• RADs are responsible for the initial launch of Team Velocity products, services, and overall strategy with new clients, as well as the management and retention of existing clients.
• RADs provide digital marketing strategy, website & lead performance optimization, analytics & reporting, and additional in-store training to help dealers achieve sales and service objectives.
• RADs are proficient in building comprehensive, performance-based digital marketing strategies.
• RADs closely monitor and report on client campaign effectiveness utilizing proprietary company technology platforms and work closely with the Client Services and Production Teams to ensure all campaign deliverables are accurately executed on deadline and all projected revenue is accounted for each month.

Regional Account Director, Team Delta

• RADs demonstrate expertise in developing and executing data-driven digital marketing strategies
• Provide the highest level of customer service
• Work closely with automotive dealers to provide consultative marketing assessments
• Manage and retain existing clients
• Monitor and report on client campaign effectiveness
• Collaborate with Client Services and Production Teams to ensure campaign deliverables are met

Regional Account Director – Team Mustang

• Responsible for the initial launch of Team Velocity products, services, and overall strategy with new clients
• Provide digital marketing strategy, website & lead performance optimization, analytics & reporting
• Work closely with the Client Services and Production Teams to ensure all campaign deliverables are accurately executed on deadline

Regional Account Director – Team Juliet

Manager

• Attain working knowledge of Team Velocitys agency processes, account management, and integrated strategies
• Provide direction to OEM Coordinator on how to prepare documents, i.e., meeting agendas, reporting decks, and general Client communications
• Schedule, prepare, and manage client meetings, discussions, and conference calls
• Maintain constant communication with Account Teams and internal teams on deliverables status and current work-in-progress using internal processes
• Assist with resolving client questions and needs in a timely manner
• Work to problem-solve production issues and errors; escalate issues, as needed
• Understand Clients goals and effectively organize deliverables to ensure productive results
• Learn, and maintain, knowledge of compliance and co-op requirements for all manufacturers
• Support Program Director with additional tasks, as needed
• Be capable of managing and overseeing your own accounts/projects
• Assist with business development efforts such as proposals, pitch presentations, opportunity management, client follow-up, etc.
• Be a student of the Industry!
• Hone your understanding of the automotive industry, personnel, relationships, company culture, products, services, strategic communication planning and integrated marketing strategies
• Continually seek ways to add value to the Client relationship
• Bring value to the team and challenge us to think of ways in which we can be better!
• Evaluate our efficiencies, our communication, and our overall organization to help us work better together
• Work with internal teams including but not limited to sales, marketing, digital, development, and creative on client expectations, and delivery dates to ensure client satisfaction

Senior Account Manager – OEM Team

Backend Engineer

• Hands-on research and development of the architecture and features for our data processing, marketing and consumer-facing web platform serving major Original Equipment Manufacturers (OEMs) and hundreds of dealerships nationwide
• Work closely with C level management, business stakeholders, product owners and technical staff to design and brainstorm solutions
• Work on POCs and cutting-edge features that are continuously deployed into production
• Influence product decisions, features and APIs based on your real-world experience
• Independently take projects to completion
• Proactively analyze and bring forth ideas for continuous improvement of the platform

Senior Full Stack .NET Developer

Product Manager

• Own and manage OEM-related initiatives from intake through delivery
• Translate requirements into epics, user stories, and acceptance criteria
• Maintain and prioritize the product backlog in Jira
• Coordinate timelines, dependencies, and deliverables across teams
• Communicate status, risks, and progress to stakeholders
• Support compliance reviews, documentation, and validation efforts

Product Owner – Mid-Level

Account Coordinator

• RADs are responsible for the initial launch of Team Velocity products, services, and overall strategy with new clients
• RADs provide digital marketing strategy, website & lead performance optimization, analytics & reporting, and additional in-store training to help dealers achieve sales and service objectives
• RADs are proficient in building comprehensive, performance-based digital marketing strategies
• RADs closely monitor and report on client campaign effectiveness utilizing proprietary company technology platforms and work closely with the Client Services and Production Teams to ensure all campaign deliverables are accurately executed on deadline and all projected revenue is accounted for each month

Regional Account Director – Team Romeo

Sales

• prospect, cold-call and set appointments to successfully load and maintain a flourishing sales pipeline
• work closely with Regional Sales Directors and Regional Vice Presidents of Sales
• conduct daily high volume inbound/outbound calls targeting Active, Inactive and Prospective customers
• set sales appointments for field team sales members
• deploy email communications with meticulous follow-up outreach to all hand-raisers, opens and click-throughs, as well as identified web traffic
• conduct initial prospect preparation and research (Kodak)
• develop an expert understanding of the Team Velocity Sales strategy within first 90-120 days to elevate appointment setting process