Website Performance Manager

Team Velocity

Website Performance Manager responsible for optimizing website strategy and client relationships for automotive dealership clients. Focus on product retention and enhancements for improved service delivery.

Posted 5/30/2026full-timeRemote • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Build and maintain relationships with a portfolio of clients and ensure customers needs are the driving force behind every priority, decision, and activity
Responsible for a full and/or complex account load
Speak with customers to understand and articulate user problems that Team Velocity is uniquely positioned to solve, while triaging and prioritizing bugs and issues
Execute monthly reporting with your customer to ensure a healthy and satisfied relationship. Reporting capabilities include, KPIs (engagement rates, lead submissions, and behavior), Google Analytics, Search Engine Optimization (including SME where applicable), and priorities and expectations provided by the customer
Assess, prioritize, and present new feature requests received from your customers to leadership
Communicate priorities, timelines and deadlines to the customer demonstrating responsiveness and providing guidance they need, not just what they ask for
Leverage Salesforce to create product backlogs, track cases, and monitor team efficiency
Work with your Customer Success counterparts to drive portfolio application growth via opportunities for upsell, expansion and upgrades, to ultimately increase the lifetime value (LTV) of your customer
Responsible for external client retention by working independently to effectively managing the progress and results of all accounts assigned within their portfolio
Collaborate with inter-departmental divisions (digital, creative services, etc.) coordinating priorities and requests needed to support both reactive and proactive support, and to provide streamlined service for the dealer
Provide recommendations regarding site performance and enhancements in the form of creative services, third-party advisements, design responsiveness, and more

Requirements

What you’ll need

BS/BA in related discipline OR an equivalent combination of education and work experience
A minimum of 2-3 years' progressive and successful experience in retail automotive digital strategy, automotive agency and/or automotive retail management experience
Demonstrated understanding of dealership operations, proven experience and demonstrated ability to effectively work with all levels within the dealership, required
Demonstrated working knowledge of digital marketing strategy for websites and advertising (SEM, display, SEO, Google Ads, Bing, etc.), required
Google certifications (Ads, Analytics, Video, Mobile, etc.)
Demonstrated written, verbal, and phone communication, and interpersonal skills
Demonstrated customer service skills and outstanding relationship management capabilities
Highly motivated self-starter capable of working in a team environment
Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven
Demonstrated knowledge in using Salesforce
Proficient with MS Office Word, Excel & PowerPoint
Working knowledge of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics
Solid analytical skills and data-driven thinking
Possess the skills and ability to work independently.

Benefits

Comp & perks

medical
dental
vision
401(k)/matching
paid vacation
wellness
up to $15K in annual bonus/commission opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

digital marketing strategySEOSEMGoogle AdsBingHTMLCSSwebsite analyticsdata analysisreporting

Soft Skills

communicationinterpersonal skillscustomer servicerelationship managementself-starterteam collaborationmotivationenthusiasmresilienceproactiveness

Certifications

Google Ads certificationGoogle Analytics certificationGoogle Video certificationGoogle Mobile certification