Team Velocity

Manager

• Build and maintain relationships with a portfolio of clients and ensure customers needs are the driving force behind every priority, decision, and activity
• Responsible for a full and/or complex account load
• Speak with customers to understand and articulate user problems that Team Velocity is uniquely positioned to solve, while triaging and prioritizing bugs and issues
• Execute monthly reporting with your customer to ensure a healthy and satisfied relationship. Reporting capabilities include, KPIs (engagement rates, lead submissions, and behavior), Google Analytics, Search Engine Optimization (including SME where applicable), and priorities and expectations provided by the customer
• Assess, prioritize, and present new feature requests received from your customers to leadership
• Communicate priorities, timelines and deadlines to the customer demonstrating responsiveness and providing guidance they need, not just what they ask for
• Leverage Salesforce to create product backlogs, track cases, and monitor team efficiency
• Work with your Customer Success counterparts to drive portfolio application growth via opportunities for upsell, expansion and upgrades, to ultimately increase the lifetime value (LTV) of your customer
• Responsible for external client retention by working independently to effectively managing the progress and results of all accounts assigned within their portfolio
• Collaborate with inter-departmental divisions (digital, creative services, etc.) coordinating priorities and requests needed to support both reactive and proactive support, and to provide streamlined service for the dealer
• Provide recommendations regarding site performance and enhancements in the form of creative services, third-party advisements, design responsiveness, and more

Website Performance Manager

Account Executive

• Develop and execute data-driven digital marketing strategies
• Provide customer service working closely with automotive dealers
• Manage and retain existing clients
• Monitor and report on client campaign effectiveness
• Present performance reports to dealers with actionable insights
• Adjust strategy based on results
• Strive to maintain internal processes and procedures
• Work collaboratively and independently to meet company goals

Regional Account Director

• RADs demonstrate expertise in developing and executing data-driven digital marketing strategies
• Manage and retain existing clients
• Provide digital marketing strategy, website & lead performance optimization
• Monitor and report on client campaign effectiveness
• Collaborate with the Client Services and Production Teams to ensure all campaign deliverables are executed on deadline

Regional Account Director, Team November

• RADs are responsible for the initial launch of Team Velocity products, services, and overall strategy with new clients, as well as the management and retention of existing clients.
• RADs provide digital marketing strategy, website & lead performance optimization, analytics & reporting, and additional in-store training to help dealers achieve sales and service objectives.
• RADs are proficient in building comprehensive, performance-based digital marketing strategies.
• RADs closely monitor and report on client campaign effectiveness utilizing proprietary company technology platforms and work closely with the Client Services and Production Teams to ensure all campaign deliverables are accurately executed on deadline and all projected revenue is accounted for each month.
• Must learn and become fully knowledgeable on all company products and service solutions within the first 90 days of employment
• Review KPIs, cost per lead, traffic, engagement, and sales attribution
• Present performance reports to dealers with actionable insights
• Adjust strategy based on results
• Work well as a team player and independently
• Strive to maintain and uphold all internal processes and procedures
• Take own initiative to improve tasks and meet company goals
• Work well under pressure
• Detail-oriented, punctual, and have a professional demeanor

Regional Account Director – Team Bravo

• Responsible for the initial launch of Team Velocity products and services with new clients
• Management and retention of existing clients
• Provide digital marketing strategy, website & lead performance optimization, analytics & reporting
• Additional in-store training to help dealers achieve sales and service objectives
• Closely monitor and report on client campaign effectiveness
• Work closely with the Client Services and Production Teams to ensure campaign deliverables are accurately executed

Regional Account Director – Long Island

Designer

• Focus on the visual development of products
• Handle all client deliverables in-house
• Work closely with the Production Manager and team leads to ensure product quality and integrity meets or exceeds the vision
• Include a digital portfolio with your application.

Creative Production Designer

Account Manager

• Support the Director of Operations with the execution of Customer Onboarding processes
• Support your Onboarding counterparts in preparing marketing and advertising strategies, plans, and objectives
• Prepare audits by collecting, analyzing, and summarizing data
• Participate in client calls and actively compile data needed to set up all contract deliverables
• Manage and order various marketing components using company proprietary applications
• Track client deliverables across multiple mediums of marketing to ensure timely delivery
• Create and setup backend components
• Obtain and maintain knowledge of brand guidelines

Onboarding Account Manager

• Attain working knowledge of Team Velocity's agency processes, account management, integrated strategies and our proprietary technology platform, Apollo
• Participate in and document Client meeting discussions and conference calls
• Maintain constant communication with Account Teams on deliverables status and current work-in-progress using internal processes
• Assist with resolving Client questions and needs in a timely manner
• Update and maintain Clients Consumer Portal(s)
• Support Onboarding Director with additional tasks, as needed
• Work ahead on client deliverables; what you know in advance, do in advance
• Know your Client! Learn, and maintain, knowledge of Client Accounts; understand their Perfect Market
• Be a student of the Industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies
• Exercise proactive daily communications in a professional and efficient manner, with both colleagues and clients
• Continually seek ways to add value to the Client / Agency relationship

Onboarding Account Coordinator

• Attain working knowledge of Team Velocitys processes, account management, integrated strategies and our proprietary technology platform, Apollo
• Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications
• Participate in and document Client meeting discussions and conference calls
• Maintain constant communication with Account Teams on deliverables status and current work-in-progress using internal processes
• Assist with resolving Client questions and needs in a timely manner
• Work to problem-solve production issues and errors; escalate issues, as needed
• Understand Clients goals and effectively organize deliverables to ensure productive campaign results
• Update and maintain Clients Consumer Portal(s)
• Learn, and maintain, knowledge of compliance and co-op requirements for all manufacturers
• Support Account Management team with additional tasks, as needed
• Work ahead on client deliverables; what you know in advance, do in advance

Account Coordinator – OEM Team

Operations

• Design and manage multi-tenant SMS account structures.
• Register and manage A2P 10DLC brands and campaigns.
• Provision and manage long codes, toll-free numbers, and short codes.
• Structure number pools for scalability and throughput optimization.
• Ensure compliance with TCPA, CTIA, and carrier messaging policies.
• Monitor and mitigate content-filtering and SHAFT-related risks.
• Investigate carrier rejections and delivery issues.
• Optimize throughput, delivery rates, and cost per message.
• Partner with Engineering on API integrations (REST, webhooks, delivery callbacks).
• Maintain audit-ready documentation and onboarding playbooks.

Senior A2P Messaging Operations Manager

Support Engineer

• Serve as the primary point of contact for dealership clients and internal teams regarding vehicle inventory issues
• Listen actively to dealership concerns and translate them into actionable technical solutions
• Communicate clearly with both technical teams and non-technical dealership staff
• Monitor and support vehicle inventory feeds across multiple systems including DMS, Inventory Management Systems, and third-party platforms
• Ensure accurate syndication of inventory to dealer websites and marketplaces
• Identify and resolve discrepancies in pricing, vehicle details, images, and availability
• Investigate and resolve complex data and system issues
• Analyze and resolve replication issues and data sync failures
• Comfort working with developer tooling such as API testing tools and code editors (e.g., Postman, VS Code) to support troubleshooting, validation, and collaboration with various front and backend engineering teams
• Apply understanding of database architecture, normalization, and indexing
• Ensure data integrity across multiple systems
• Act as a liaison between dealerships, OEMs, vendors, and internal teams
• Translate technical findings into clear, business-friendly explanations
• Identify trends and support system improvements
• Maintain detailed documentation of issues and resolutions
• Create clear guides for clients and internal teams
• Present findings in a structured manner

Technical Support Specialist

• RADs are responsible for the initial launch of Team Velocity products, services, and overall strategy with new clients, as well as the management and retention of existing clients.
• RADs provide digital marketing strategy, website & lead performance optimization, analytics & reporting, and additional in-store training to help dealers achieve sales and service objectives.
• RADs are proficient in building comprehensive, performance-based digital marketing strategies.
• RADs closely monitor and report on client campaign effectiveness utilizing proprietary company technology platforms and work closely with the Client Services and Production Teams to ensure all campaign deliverables are accurately executed on deadline and all projected revenue is accounted for each month.

Regional Account Director, Team Delta

• RADs demonstrate expertise in developing and executing data-driven digital marketing strategies
• Provide the highest level of customer service
• Work closely with automotive dealers to provide consultative marketing assessments
• Manage and retain existing clients
• Monitor and report on client campaign effectiveness
• Collaborate with Client Services and Production Teams to ensure campaign deliverables are met

Regional Account Director – Team Mustang

• Responsible for the initial launch of Team Velocity products, services, and overall strategy with new clients
• Provide digital marketing strategy, website & lead performance optimization, analytics & reporting
• Work closely with the Client Services and Production Teams to ensure all campaign deliverables are accurately executed on deadline

Regional Account Director – Team Juliet

Backend Engineer

• Hands-on research and development of the architecture and features for our data processing, marketing and consumer-facing web platform serving major Original Equipment Manufacturers (OEMs) and hundreds of dealerships nationwide
• Work closely with C level management, business stakeholders, product owners and technical staff to design and brainstorm solutions
• Work on POCs and cutting-edge features that are continuously deployed into production
• Influence product decisions, features and APIs based on your real-world experience
• Independently take projects to completion
• Proactively analyze and bring forth ideas for continuous improvement of the platform