Special Operations Website Specialist – SpecOps

Team Velocity

Special Operations Website Specialist focusing on solving website and client challenges. Collaborating with various teams to enhance operational efficiency for automotive marketing solutions.

Posted 7/18/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in digital operations and website management, with a strong focus on troubleshooting, cross-functional coordination, and operational efficiency. Proficient in project management and communication tools to enhance collaboration and streamline processes.

Highest-signal resume keywords

Digital Operations ManagementWebsite ManagementCross-Functional CoordinationProject Management ToolsTroubleshooting Capabilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Website PlatformsDigital Marketing OperationsEscalation ManagementOperational DocumentationAnalyticsComplianceProcess ImprovementWorkflow OptimizationQA ValidationInventory Management

Soft Skills

Organizational SkillsTime ManagementWritten CommunicationVerbal CommunicationCollaboration

Tools & Technologies

Project Management ToolsTicketing SystemsCommunication Tools

Industry Keywords

Automotive MarketingClient SupportOperational InitiativesOEM RequirementsWebsite Compliance

About the role

Key responsibilities & impact

Serve as a primary escalation resource for complex website and operational issues
Partner with Website Performance Managers and Account Managers to resolve high-priority dealer concerns
Coordinate with internal Support, Product, Development, and OEM teams to drive issue resolution
Manage and support special projects, launches, migrations, and operational initiatives
Troubleshoot website functionality, integrations, inventory, pricing, analytics, and compliance-related concerns
Identify recurring operational pain points and recommend scalable solutions
Develop and maintain operational documentation, workflows, and best practices
Assist in improving communication and handoff processes between departments
Monitor trends in escalations and provide actionable recommendations to leadership
Act as a resource for edge-case scenarios and non-standard dealer requests
Help improve operational efficiency and reduce unnecessary escalations across teams
Support onboarding and training initiatives for new team members
Assist with QA validation and launch readiness for large dealer groups or strategic accounts
Participate in process improvement and automation initiatives
Collaborate with leadership on operational reporting and workflow optimization
Provide guidance and support during critical business events or emergency situations
Contribute to special initiatives related to OEM requirements, website compliance, and platform enhancements
Support interdepartmental communication during periods of organizational change or growth

Requirements

What you’ll need

3+ years professional experience in digital operations, website management, automotive marketing, or related fields
Strong understanding of website platforms, digital marketing operations, and client support environments
Experience managing escalations and cross-functional coordination
Exceptional organizational and time management skills
Strong written and verbal communication abilities
Ability to prioritize effectively in a fast-paced environment
Proficiency with project management, ticketing, and communication tools
Analytical mindset with strong troubleshooting capabilities
Ability to work independently while collaborating across multiple teams
Automotive industry experience preferred but not required.

Benefits

Comp & perks

medical
dental
vision
401(k)/matching
paid vacation
wellness
quarterly bonus opportunity