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Special Operations Website Specialist – SpecOps
Team VelocitySpecial Operations Website Specialist focused on solving complex website and operational issues. Collaborating across teams to improve internal efficiency and client experience.
Posted 7/18/2026full-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in digital operations and website management, with a strong focus on troubleshooting, cross-functional coordination, and operational efficiency. Proficient in managing escalations and improving communication processes across teams.
Highest-signal resume keywords
Digital Operations ManagementWebsite ManagementCross-Functional CoordinationProject Management ToolsAnalytical Troubleshooting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Website Functionality TroubleshootingOperational Documentation DevelopmentInventory ManagementPricing AnalyticsCompliance Monitoring
Soft Skills
Exceptional Organizational SkillsStrong Written CommunicationEffective Time ManagementCollaboration Across TeamsAbility to Prioritize
Tools & Technologies
Project Management ToolsTicketing SystemsCommunication Tools
Industry Keywords
Automotive MarketingDigital Marketing OperationsClient Support Environments
About the role
Key responsibilities & impact- Serve as a primary escalation resource for complex website and operational issues
- Partner with Website Performance Managers and Account Managers to resolve high-priority dealer concerns
- Coordinate with internal Support, Product, Development, and OEM teams to drive issue resolution
- Manage and support special projects, launches, migrations, and operational initiatives
- Troubleshoot website functionality, integrations, inventory, pricing, analytics, and compliance-related concerns
- Identify recurring operational pain points and recommend scalable solutions
- Develop and maintain operational documentation, workflows, and best practices
- Assist in improving communication and handoff processes between departments
- Monitor trends in escalations and provide actionable recommendations to leadership
- Act as a resource for edge-case scenarios and non-standard dealer requests
- Help improve operational efficiency and reduce unnecessary escalations across teams
Requirements
What you’ll need- 3+ years professional experience in digital operations, website management, automotive marketing, or related fields
- Strong understanding of website platforms, digital marketing operations, and client support environments
- Experience managing escalations and cross-functional coordination
- Exceptional organizational and time management skills
- Strong written and verbal communication abilities
- Ability to prioritize effectively in a fast-paced environment
- Proficiency with project management, ticketing, and communication tools
- Analytical mindset with strong troubleshooting capabilities
- Ability to work independently while collaborating across multiple teams
- Automotive industry experience preferred but not required
Benefits
Comp & perks- medical
- dental
- vision
- 401(k)/matching
- paid vacation
- wellness