Special Operations Website Specialist – SpecOps

Team Velocity

Special Operations Website Specialist at Team Velocity focused on complex website and operational issues. Collaborating across teams to ensure execution excellence and operational stability.

Posted 7/18/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in digital operations and website management, with a strong focus on troubleshooting, cross-functional coordination, and operational efficiency. Proficient in managing escalations and improving communication processes across teams.

Highest-signal resume keywords

Digital Operations ManagementWebsite ManagementCross-Functional CoordinationProject Management ToolsAnalytical Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Website Functionality TroubleshootingDigital Marketing OperationsOperational Documentation DevelopmentInventory ManagementPricing AnalyticsCompliance MonitoringEscalation ManagementWorkflow Best Practices

Soft Skills

Exceptional Organizational SkillsStrong Written CommunicationStrong Verbal CommunicationTime ManagementEffective Prioritization

Tools & Technologies

Project Management ToolsTicketing SystemsCommunication Tools

Industry Keywords

Automotive MarketingClient Support EnvironmentsOperational Initiatives

About the role

Key responsibilities & impact

Serve as a primary escalation resource for complex website and operational issues
Partner with Website Performance Managers and Account Managers to resolve high-priority dealer concerns
Coordinate with internal Support, Product, Development, and OEM teams to drive issue resolution
Manage and support special projects, launches, migrations, and operational initiatives
Troubleshoot website functionality, integrations, inventory, pricing, analytics, and compliance-related concerns
Identify recurring operational pain points and recommend scalable solutions
Develop and maintain operational documentation, workflows, and best practices
Assist in improving communication and handoff processes between departments
Monitor trends in escalations and provide actionable recommendations to leadership
Act as a resource for edge-case scenarios and non-standard dealer requests
Help improve operational efficiency and reduce unnecessary escalations across teams

Requirements

What you’ll need

3+ years professional experience in digital operations, website management, automotive marketing, or related fields
Strong understanding of website platforms, digital marketing operations, and client support environments
Experience managing escalations and cross-functional coordination
Exceptional organizational and time management skills
Strong written and verbal communication abilities
Ability to prioritize effectively in a fast-paced environment
Proficiency with project management, ticketing, and communication tools
Analytical mindset with strong troubleshooting capabilities
Ability to work independently while collaborating across multiple teams
Automotive industry experience preferred but not required.

Benefits

Comp & perks

medical
dental
vision
401(k)/matching
paid vacation
wellness
quarterly bonus opportunity