Website Performance Manager

Team Velocity

Website Performance Manager overseeing website strategies and client relationships for automotive dealerships. Delivering proactive support and driving portfolio growth to enhance customer satisfaction and retention.

Posted 7/18/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in automotive digital strategy and website performance management, with a strong focus on customer relationship building and retention. Proficient in utilizing analytics tools and digital marketing strategies to enhance client satisfaction and drive portfolio growth.

Highest-signal resume keywords

Automotive Digital StrategyCustomer Relationship ManagementGoogle AnalyticsSalesforce ProficiencyDigital Marketing Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HTMLCSSWebsite Analytics ToolsSearch Engine OptimizationGoogle AdsData-Driven ThinkingRetail Automotive ManagementDigital MarketingKPI ReportingWebsite Strategy

Soft Skills

Interpersonal SkillsCustomer Service SkillsCommunication SkillsTeam CollaborationProactive Mindset

Tools & Technologies

SalesforceMS Office (Word, Excel, PowerPoint)Google AnalyticsGoogle AdsBing

Certifications & Qualifications

Google Ads CertificationGoogle Analytics CertificationGoogle Video CertificationGoogle Mobile Certification

Industry Keywords

Automotive Dealership OperationsRetail AutomotiveDigital StrategyWebsite PerformanceCustomer Success

About the role

Key responsibilities & impact

As a Website Performance Manager (WPM), you are the Website relationship owner for our automotive dealership clients.
You will transform from the traditional reactive to a proactive mindset and will drive the vision and delivery of our website products.
You will support and respond to all dealership inquiries quickly, solving most issues instantly.
The customer will always feel as though you are there to help them.
You will be responsible for product retention, while presenting both revenue and non-revenue generating enhancements.
You will assist with portfolio application growth, finding ways to expand the relationship while also monitoring and maintaining customer happiness.
Build and maintain relationships with a portfolio of clients and ensure customers' needs are the driving force behind every priority, decision, and activity.
Responsible for a full and/or complex account load.
Speak with customers to understand and articulate user problems that Team Velocity is uniquely positioned to solve, while triaging and prioritizing bugs and issues.
Execute monthly reporting with your customer to ensure a healthy and satisfied relationship including KPIs, Google Analytics, Search Engine Optimization, and priorities provided by the customer.
Communicate priorities, timelines and deadlines to the customer demonstrating responsiveness and providing guidance they need, not just what they ask for.
Leverage Salesforce to create product backlogs, track cases, and monitor team efficiency.
Work with your Customer Success counterparts to drive portfolio application growth via opportunities for upsell, expansion, and upgrades, to ultimately increase the lifetime value (LTV) of your customer.
Collaborate with inter-departmental divisions coordinating priorities and requests needed to support both reactive and proactive support, and provide streamlined service for the dealer.
Provide recommendations regarding site performance and enhancements.

Requirements

What you’ll need

BS/BA in related discipline OR an equivalent combination of education and work experience
A minimum of 2-3 years' progressive and successful experience in retail automotive digital strategy, automotive agency and/or automotive retail management experience
Demonstrated understanding of dealership operations
Proven experience and demonstrated ability to effectively work with all levels within the dealership, required
Demonstrated working knowledge of digital marketing strategy for websites and advertising (SEM, display, SEO, Google Ads, Bing, etc.), required
Google certifications (Ads, Analytics, Video, Mobile, etc.)
Demonstrated written, verbal, and phone communication, and interpersonal skills
Demonstrated customer service skills and outstanding relationship management capabilities
Highly motivated self-starter capable of working in a team environment
Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven
Demonstrated knowledge in using Salesforce
Proficient with MS Office Word, Excel & PowerPoint
Working knowledge of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics
Solid analytical skills and data-driven thinking
Possess the skills and ability to work independently.

Benefits

Comp & perks

medical
dental
vision
401(k)/matching
paid vacation
wellness