TD SYNNEX

Account Executive

• Manage a portfolio of large, complex MSPs across the full TD SYNNEX portfolio.
• Build trusted, face-to-face relationships with senior decision-makers and act as a strategic advisor.
• Develop and execute account plans that drive growth and align with customer goals.
• Create compelling value propositions that protect margin and promote long-term engagement.
• Identify and exploit incremental business opportunities through deep customer insight.
• Lead internal collaboration across sales, operations, and specialist business units.
• Partner with Business Development Managers to identify and pursue project opportunities.
• Deliver balanced product mix and maintain expected margin returns.
• Resolve any issues with clarity and care, escalating where needed.
• Use data and profiling to shape strategy and maximise account potential.
• Ensure accurate CRM usage and reporting and promote digital tools like InTouch.
• Maintain and improve Service Level Agreements.
• Represent TD SYNNEX’s values in every interaction - internally and externally.

Field Sales Executive – MSP Lenovo Specialist

Director

• Lead and develop a global team of Field Sales Engineers, Solution Architects, and Design Engineers, setting clear expectations and driving performance.
• Define and execute pre-sales engineering and technical enablement strategies aligned to business priorities.
• Partner with Sales, Product, Vendors, and Customers to create innovative demo solutions, programs, and services that accelerate revenue.
• Own execution of business plans tied to solution centers and services offerings.
• Establish and report on outcome-based KPIs that demonstrate revenue influence and ROI.
• Manage financial stewardship, including cost accountability and effective use of onshore and offshore resources.
• Represent Engineering Strategy at customer briefings, vendor engagements, and industry conferences; present to C-level stakeholders.
• Leverage data and tools (e.g., CIS, Jira, Power BI) to drive insights, governance, and execution.
• Champion effective and responsible use of AI, integrating it into team workflows and processes.
• Partner with HR and Talent Acquisition to attract, develop, and retain a diverse, high-performing team.
• Ensure certification, compliance, and governance requirements are met and accurately reported.

Senior Director, FSE & Program Management

• Manage a portfolio of Managed Service Providers (MSPs) across the full TD SYNNEX portfolio, focusing on growth and strategic development.
• Build trusted, face-to-face relationships with senior decision-makers and uncover new business opportunities.
• Develop and execute strategic account plans aligned with customer goals and TD SYNNEX’s value proposition.
• Collaborate with Business Development Managers and internal teams to deliver tailored solutions and drive cross-functional success.
• Promote digital tools like InTouch and ensure accurate CRM and pipeline management.
• Deliver compelling proposals, maintain service levels, and resolve issues with clarity and care.
• Use data and insights to shape strategy, identify trends, and maximise account potential.
• Represent TD SYNNEX’s values in every interaction - internally and externally.

Field Sales Executive – MSP

Business Analyst

• Analizar tendencias de negocio, desempeño de ingresos y KPIs.
• Construir modelos financieros y de forecast (revenue, pipeline, consumo).
• Desarrollar recomendaciones estratégicas basadas en datos.
• Diseñar, mantener y optimizar dashboards y reportes en Power BI.
• Extraer, limpiar y modelar datos desde múltiples fuentes.
• Monitorear y analizar métricas clave de rendimiento.
• Identificar oportunidades de mejora en procesos operativos y analíticos.
• Colaborar con equipos comerciales, financieros y regionales.

Security Engineer

• Troubleshoot and resolve basic hardware, software, and network issues across enterprise systems
• Configure user accounts, permissions, and access in corporate systems and applications
• Support deployment, testing, and documentation of IT projects, including system upgrades and new tool rollouts
• Monitor system performance and assist with reporting on uptime, usage, and security compliance
• Partner with IT staff to maintain cybersecurity best practices, including patching and monitoring of vulnerabilities
• Collect, clean, and analyze business data to support dashboards, KPIs, and management reporting
• Assist in building SQL queries, Power BI reports, or Excel models to track operational performance
• Document and visualize data flows, providing recommendations for improving data quality
• Support IT security initiatives such as phishing simulations, endpoint monitoring, and policy audits
• Assist with vulnerability assessments and review of access permissions
• Help document compliance processes for SOX, GDPR, or other standards
• Participate in IT infrastructure projects such as server migrations, cloud adoption, or system integrations
• Help test and document new cloud-based applications and provide user support
• Monitor system logs and escalate issues to senior engineers when needed.

Summer Internship Program – Technology Track: Information Technology, Artificial Intelligence, Data & Analytics, Cybersecurity, Systems & Cloud

Sales

• Analyze customer data and software asset portfolios to identify cross-sell and upsell opportunities
• Leverage AI tools and data models to segment customer bases and uncover growth opportunities
• Support the development of targeted, value-based sales campaigns aligned to customer needs
• Translate data insights into actionable recommendations for sales and business teams
• Partner with sales, marketing, and analytics teams to enhance go-to-market strategies
• Assist in building dashboards, reports, and data-driven insights to inform decision-making
• Contribute to initiatives that expand software license footprint across public sector customers

Public Sector Intern, Sales Analytics

Account Manager

• Develop and maintain trusted relationships with assigned clients, partners, and customers.
• Educate stakeholders on DLT’s core value services, offerings, and market differentiators.
• Participate in client‑facing sales and marketing activities to promote partner technologies.
• Conduct outreach to potential prospects and identify new opportunities through research and lead generation.
• Manage a healthy pipeline, ensuring accurate forecasting and timely documentation of activity.
• Create and maintain monthly sales reports, including Sales Plays, pipeline updates, and business impact summaries.
• Track all opportunities in the CRM and ensure documentation—including quotes, agreements, and credit terms—is accurate and up to date.
• Execute internal and joint business plans aligned with client and partner objectives.
• Leverage the OCTO team (market executives and technologists) to drive solution adoption and customer success.
• Support retention through proactive customer success activities, relationship nurturing, and value reinforcement.
• Serve as a reliable resource for assigned accounts by managing escalations and resolving issues promptly.

Business Development Rep

• Vendor Management
• Assist in maintaining vendor records, updating contact information, and ensuring data accuracy across internal systems
• Communicate with vendors and internal departments to resolve invoice discrepancies, shipment issues, and payment variances
• Support account reconciliation efforts by validating invoices, reviewing aged receivables, and monitoring vendor account health
• Collaborate with cross-functional teams including Product Management, Procurement, and Warehouse Operations to ensure timely issue resolution
• Example project: Own a vendor account reconciliation—from researching invoice discrepancies and coordinating with internal teams to presenting findings and recommending improvements to streamline vendor communication and reduce aged balances
• Marketing
• Collaborate with marketing and service teams to create promotional content for key business units including our Services
• Design and publish internal newsletters using specific software to drive awareness and adoption of other services
• Develop one-pagers, LinkedIn content, and presentation materials to support messaging and outreach efforts
• Maintain content submission forms and update case studies to ensure accuracy and relevance
• Example project: Own a service-focused marketing campaign—from content creation and layout design to scheduling and performance handoff—then present recommendations to improve future messaging and engagement
• Business Development
• Support the Public Sector Business Development team by identifying vendor and reseller partners with limited alignment to federal, state, local, education, and healthcare markets
• Conduct data sourcing and gap analysis across partners to uncover engagement opportunities and drive targeted enablement
• Assist in organizing strategic events to promote vendor solutions and foster collaboration
• Collaborate with internal stakeholders and external partners to support pipeline growth, contract awareness, and market expansion
• Example project: Own a partner engagement initiative—from mapping public sector contacts and identifying gaps to coordinating outreach and presenting recommendations to improve alignment and drive revenue growth
• Product Management
• Support product lifecycle management by assisting with vendor onboarding, quote creation, and special pricing requests
• Collaborate with vendors and internal teams to streamline communication, improve operational efficiency, and drive sales enablement
• Create and maintain reseller pursuit lists and vertical alignment strategies to strengthen vendor relationships and support quarterly business reviews
• Manage quote extensions, license renewals, and add-on requests to retain and grow vendor partnerships
• Example project: Own a vendor growth initiative—from building targeted reseller lists and coordinating with vendors to presenting outcomes and recommending strategies for future engagement and revenue growth
• Sales
• Support the Sales team by assisting with contracts, procurement processes, and compliance documentation
• Generate quotes, track orders, and provide sales support for federal and public sector clients
• Act as a liaison between vendors, clients, and internal teams to ensure timely communication and accurate fulfillment
• Participate in client meetings and collaborate with account managers to align solutions with customer needs
• Example project: Own a federal sales support workflow—from preparing a quote and coordinating with vendors to tracking fulfillment and presenting recommendations to improve client satisfaction and operational efficiency
• Prior to being eligible to start your internship, you will be subject to a background check.
• Housing is currently available only in Greenville, SC for eligible students.

Summer Internship Program – Commercial Track: Vendor Management, Marketing, Business Development, Product Management, Sales

Customer Support

• Investigar, asesorar y resolver las consultas de posventa, específicamente en torno a las devoluciones y los problemas de entrega, actuando como contacto principal con el cliente cuando sea necesario.
• Asumir, responder y asegurar la progresión de las consultas dentro de los acuerdos de nivel de servicio.
• Cumplir con la política y los procedimientos de la empresa en relación con las consultas relacionadas con las devoluciones y las entregas, actuando dentro de la delegación de autoridad establecida.
• Mejorar la eficiencia de las consultas, entregas y devoluciones y minimizar las pérdidas debidas a las devoluciones de productos y a los abonos.
• Destacar y ayudar a resolver los problemas de raíz relacionados con las consultas de gestión postventa.
• Promover el uso de las herramientas de servicio al cliente de la compañía.
• Apoyar a otros miembros del equipo para que alcancen sus objetivos y mantener un fuerte espíritu de trabajo en equipo.
• Apoyar al negocio siguiendo todas las políticas y procedimientos de la empresa y trabajando con los valores compartidos de TD SYNNEX.
• Otras tareas ad hoc que se requieran ocasionalmente.

Customer Service Executive

Engineer

• Take a leading role in managing the operation of the global Intune / Azure endpoint management infrastructure, ensuring it is secure, compliant, up to date, and aligned with Microsoft best practices.
• Develop, test, maintain, and support automation and in-house tooling to improve endpoint management processes, including PowerShell scripting, Visual Studio .NET-based tools, Graph API usage, reporting, and dashboard creation.
• Provide 3rd level escalation support to Field Service Engineers and business colleagues, resolving complex endpoint, enrolment, policy, application, and identity-related issues.
• Create and maintain technical documentation, device standards, configuration baselines, asset inventories, and operational procedures.
• Actively seek opportunities to expand technical knowledge and skills, particularly around Microsoft Endpoint Manager, Azure, security, and modern workplace technologies.

Senior Client Management Engineer

Operations

• Support execution and ongoing management of the channel partner program
• Maintain program documentation, playbooks, and operating cadences
• Translate channel strategy into repeatable operational processes
• Manage partner onboarding and readiness initiatives
• Coordinate training, certifications, and sales tools
• Track partner enablement metrics
• Own partner portal content, usability, and adoption
• Manage deal registration, reporting, and CRM integrations
• Drive adoption of digital tools and platforms
• Support Channel Sales Managers with reporting and pipeline visibility
• Monitor partner performance and compliance
• Prepare insights for channel leadership
• Partner with Marketing, Operations, Finance, and Enablement teams
• Act as liaison between partners and internal stakeholders

Director, Channel Sales – Operations

Inside Sales

• Verantwortlichkeit für einen festgelegten autorisierten Kundenstamm ohne Kaltakquise
• Unterstützung von Kunden bei eingehenden Anrufen und Reklamationen
• Erstellung von Angeboten und Produktinformationen
• Eigenständige Preisverhandlungen und Service-Leistungen bereitstellen
• Effiziente Buchung und zuverlässige Abwicklung eingehender Bestellungen
• Pflege und Ausbau der Kontakte zu Software- und/oder Hardware-Herstellern
• Erreichung der vierteljährlichen Umsatz- und Margenziele

Inside Sales – Mitarbeiter Vertriebsinnendienst

• Provide industry leading customer service through the accurate and timely processing of returns and delivery queries to protect and grow the customer relationship.
• Act as an advocate for the customer within TD SYNNEX relating to after sales management processes and procedures.
• Investigate, advise and resolve after sales queries, specifically around returns and delivery issues, acting as primary contact with the customer where appropriate.
• Own, respond to and ensure progression of queries within service level agreements.
• Adhere to company policy and procedures in relation to return and delivery related queries acting inside established delegation of authority.
• Improve query, delivery and returns efficiencies and minimise losses due to product returns and credit notes.
• Highlight and help to address root cause issues relating to after sales management queries.
• To promote the use of TD SYNNEX’s E Business customer service tools.
• Support other team members to achieve goals and maintain a strong teamwork ethos.
• To support the business by following all company policies and procedures and working to the TD SYNNEX shared values.
• Other ad hoc duties as required from time to time.

Learning and Development

• Build learning-in-the-flow-of-work systems that accelerate workforce performance and enable business transformation across APJC.
• Translate strategic priorities, organizational shifts, and capability gaps into scalable learning and performance solutions that drive measurable business outcomes.
• Lead the design and deployment of integrated learning experiences that connect skills to real work.
• Define and implement an APJC workforce learning and capability strategy aligned to business priorities.
• Oversee the creation of high-impact learning content across formats.
• Establish clear links between learning outcomes and business performance metrics.
• Partner with HR and business leaders to support workforce transformation initiatives.

Director, L&D – Transformation

Analyst

• Administer and support monthly incentive and commission payout processes, including calculations, adjustments, approvals, and validations
• Coordinate the setup and maintenance of incentive plans within the incentive management tool
• Partner with Finance, Compensation & Benefits, and business leaders to align payout outcomes with approved performance results
• Perform accounting activities including month‑end and quarter‑end accruals, journal entries, account reconciliations, and audit support
• Respond to inquiries related to commission calculations, disputes, and reporting
• Maintain and enhance operational and analytical reporting, including standard and ad‑hoc reports
• Analyze performance metrics and provide insights to help business leaders understand outcomes and drive the right behaviors
• Identify opportunities for process improvement, simplification, and automation
• Support system testing and enhancements related to incentive tools
• Process SPIFF incentive compensation as required
• Guide and support the day‑to‑day work of junior analyst(s)
• Develop presentations and basic data visualizations for assigned functional areas

Field Sales Executive – MSP Lenovo Specialist

Senior Director, FSE & Program Management

Field Sales Executive – MSP

Business Analyst

Summer Internship Program – Technology Track: Information Technology, Artificial Intelligence, Data & Analytics, Cybersecurity, Systems & Cloud

Public Sector Intern, Sales Analytics

Account Manager

Summer Internship Program – Commercial Track: Vendor Management, Marketing, Business Development, Product Management, Sales

Customer Service Executive

Senior Client Management Engineer

Director, Channel Sales – Operations

Inside Sales – Mitarbeiter Vertriebsinnendienst

Customer Service Executive

Director, L&D – Transformation

Senior Incentive Compensation Analyst