TaskUs

Project Manager

• be the architect of AI-integrated project delivery
• transcend traditional road mapping by orchestrating human-AI collaboration to accelerate client implementations and internal digital transformations
• developing comprehensive project plans using standardized documentation (WBS, agendas, action trackers)
• engaging with key stakeholders and sponsors throughout the project lifecycle, ensuring scope, cost, and timelines are met
• leading weekly syncs, tracking milestones, action items, and escalation points
• conducting deep-dive meetings with stakeholders, documenting actions, and creating timelines for resolution
• validating workflows and processes for new opportunities
• acting as the communication hub for project stakeholders, managing competing priorities and expectations
• collaborating with internal and external teams across multiple geographies, driving process improvements, troubleshooting issues, and maintaining strong relationships with global partners
• being adaptable and solution-minded, navigating changes with resilience and a focus on positive outcomes
• managing client relationships and expectations throughout the project cycle
• contributing to the closure process and organization-wide improvements based on lessons learned
• reporting to cross-geo managers and aligning with diverse teams across multiple regions
• proactively incorporate generative AI tools (e.g., Google Workspace with Gemini) or likes to streamline the creation of project documentation, including initial project plans, executive reports, and proposals
• identify opportunities to leverage AI for process improvements, including automating routine project tasks

Learning and Development

• Create and maintain a positive and professional learning environment in the organization
• Design and expand training and development programs aligned with product-specific training methodologies
• Set standards and expectations through conduct, work ethic, integrity, and character
• Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses
• Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs
• Accomplish projects and motivate trainees through effective training
• Continuously improve training programs and other learning opportunities across the organization
• Amend and revise programs as necessary to adapt to the changes occurring in the work environment
• Act as the content expert, and maintain relevant training documents and training materials for training conducted
• Develop and create effective induction programs
• Monitor and review trainees’ progress through questionnaires and discuss with their managers
• Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages
• Research and present new technologies and methodologies in workplace learning
• Ensure that all trainees adhere to the company’s Code of Conduct.

Learning Experience Leader – Emergency Response

• Lead the design, delivery, and evaluation of learning programs, including leadership development, technical skills training, and onboarding initiatives
• Partner with functional stakeholders to identify and prioritize learning needs and gaps aligned with business needs, while cultivating a culture of learning
• Provide guidance and support to aspiring leaders, facilitate leadership workshops or seminars, and stay updated on industry trends in leadership development practices
• Deliver engaging and interactive training sessions, workshops, and learning events to diverse audiences, making sure of content relevance, participant engagement, and knowledge retention
• Coach and develop a team of LnOD professionals, providing guidance, feedback and professional development opportunities to support their growth and success
• Develop learning strategies that are clearly aligned to and support business objectives
• Design solutions that are relevant, prioritized, and aligned to talent needs
• Conceptualize and develop content catering to audiences from different functions
• Ensure that the L&OD curriculum is tracked and maintained in the Learning Management System
• Establish metrics and analytics to measure the impact and effectiveness of learning initiatives, and use data-driven insights to drive continuous improvement
• Stay abreast of emerging trends and developments in LnOD, recommending and implementing enhancements to programs and processes as needed
• Identify gaps and recommend and create scalable learning solutions to improve learner’s retention, job performance and the overall employee experience
• Design, development and implementation of the global learning & development strategy and solutions starting from TNA to design & delivery, to impact analysis as per business needs
• Manage the maintenance and execution of the performance and talent management processes linked to operational and program efficiencies and effectiveness
• Provide guidance and support to managers and employees on performance management process, career development and individual learning plans
• Manage the LnOD budget, resources, and vendor relationships to optimize ROI and quality of services

Director, Learning Experience – Learning and Organization Development

Director

• Conceptualize, develop, and deliver high-impact learning solutions
• Provide thought leadership in learning experience design strategies
• Develop skills assessments that enable readiness for new hires
• Implement state-of-the-art learning experiences through various modes of delivery
• Hire, develop, evaluate, and retain key talent for seamless execution of learning interventions

Senior Director, LXS

Business Analyst

• Provide Technical and Consultative assistance to Sales.
• Get an understanding of technical specifications on the client architecture.
• Participate in design sessions with clients and pitch compelling technical solutions, including vendor products from time to time.
• Assist in completion of Technology sections in RFI/RFP/RFQ as required.
• Partner with finance in providing guidance to build commercials/pricing during PreSales.
• Document and handover technical specifications for Post Sales implementation.
• Review SOW's with legal.
• Drives accountability in cross functional IT teams during solutioning.
• Up to date with Market on cloud practices, technology stack, products and services within the Contact center industry.
• Regularly communicate with stakeholders to provide status updates, share industry insights, and deliver ongoing value-add engagements.

Technology Solutions Analyst

Human Resources

• Manage and ensure closure of employment investigations including those related to allegations of harassment, discrimination, retaliation, workplace misconduct and violations of company policy
• Maintain precise, legally defensible records of interviews, evidence, and findings
• Prepare comprehensive written reports for leadership
• Apply working knowledge of key U.S. employment law frameworks relevant to investigations and outcomes
• Partner with legal counsel on high-risk matters, legal claims, and litigation holds

Senior HR Generalist

Product Designer

• Meet with Subject Matter Experts to conduct Front End Analysis/Task Analyses and document content-specific knowledge to support training development
• Develop SMART Learning Objectives
• Design and develop all training content (instructor slides, handbooks, scripts, storyboards, web-based training, decks, interactivity modules, quizzes, activities, etc.)
• Create assessments per the defined assessment strategy
• Provides support to facilitate answer validation sessions, ensuring assessments are well-aligned and defensible
• Review training content created by other team members
• Peer to Peer mentorship and upskilling

Learning Experience Designer

Medical Billing and Coding

• Audit AI-generated behavioral health notes against source session data
• Ensure documentation aligns with behavioral health standards
• Toggle across multi-platform review systems while maintaining focus
• Apply editing and proofreading skills to improve AI-generated notes

CPC-A Certified Coder Representative

• Develops human resources solutions by collecting and analyzing information and recommending courses of action.
• Improves manager and employee performance and experience by identifying problems and evaluating potential solutions.
• Oversees and completes special projects to include setting timelines, coordinating with appropriate parties, conducting research, developing and organizing information, and fulfilling transactions.
• Prepares reports by collecting, analyzing, and summarizing data and trends.
• Ensure compliance with federal, state, and local legal requirements by maintaining awareness of existing and new legislation including anticipating, enforcing, and advising management on needed actions.
• Ensure all new hires are properly onboarded with a focus on a ridiculously good new hire experience.
• Review and file new hire paperwork including I-9 documentation.
• Track and administer employee leave, including but not limited to FMLA, Military, and Disability leaves.
• Administer our Employee Satisfaction Survey.
• Address any employee relations, employee concerns, and/or disciplinary or performance issues as they arise.
• Manage documentation in personnel files.
• Conduct exit interviews as needed.
• Update/revise employee policies and procedures as required by law or necessary for the business.
• Maintain a positive culture by managing the day-to-day office tasks as needed.
• Other duties as assigned based on the needs of the business.

HR Senior Generalist

Operations

• manage day-to-day business operations, including performance, billing, and PNL
• manage a high-performing team of Operations Managers and Team Leads
• design and scale response frameworks for AV challenges
• drive KPI excellence across specialized AV metrics
• ensure compliance with evolving regulatory and legal standards

Senior Operations Manager – RAD

• Manage day-to-day operations business, including performance, billing, P&L and resource forecasting for a growing fleet
• Manage a high-performing team of Operations Managers and Team Leads
• Design and scale response frameworks for unique AV challenges
• Drive KPI excellence across specialized AV metrics
• Meet with Senior Management and clients to continue business growth
• Ensure compliance with regulatory standards

Senior Operations Manager – ERT

• Audit charts to ensure accurate ICD-10 CM and CPT code assignment as well as documentation integrity to prevent claim denials
• Use critical and logical thinking skills in chart-auditing based on the guidance set forth by the client
• Uphold netiquette and professionalism in any interaction with the TaskUs team, other vendors and the client
• Review medical records and verify the documentation justifies the diagnostic and procedural codes (ICD-10 CM and CPT codes)
• Verify and abstract all medical data from patient records, including treatment plans, diagnoses, and procedures
• Ensure compliance with coding guidelines and regulations, including HIPAA and CMS guidelines
• Monitor and report on coding-related trends and issues, and make recommendations for process improvements
• Maintain up-to-date knowledge of coding guidelines and regulations, and attend continuing education courses as required to maintain CPC certification
• Maintain accurate and complete documentation of coding activities and communicate effectively with team members and other stakeholders
• Participate in quality improvement initiatives and other projects as assigned

Certified Professional Coder

Financial Planning and Analysis

• Perform month end closing activities such as preparation of journals and flux / variance analysis
• Ensure completeness and accuracy of underlying financial data for general ledger accounts
• Prepare Balance Sheet Reconciliation for accounts and ensure that all reconciling items are cleared timely
• Coordinate with other finance teams and resolve reconciling items
• Execute processes and tasks in compliance with US GAAP and local statutory
• Prepare required reports needed by management and other departments

Finance Specialist

Customer Support

• Provide empathetic, first-class support to customers via phone and email
• Manage inbound and outbound calls to service customers, respond to questions, and educate on programs like Medicare
• Process, validate, and respond to inbound medical record requests
• Review patient insurance claims and verify benefits
• Manage multiple software applications, perform data entry, and document correspondence

Healthcare Customer Service Representative

Artificial Intelligence

• Serve as the strategic architect of growth for sophisticated AI and LLM partners
• Lead the charge in expanding the footprint within the 'Mag7' and frontier model labs
• Partner cross-functionally with other Sales leaders, Solutioning, and AI Operations for a unified approach
• Act as a strategic anchor for AI partners and co-architect their innovation roadmaps
• Maintain a high-touch engagement model to embed TaskUs into the client's ecosystem
• Hunt for new opportunities within current accounts and introduce them to the latest TaskUs services
• Work with Solutions and AI Services teams to turn complex client needs into reality
• Stay attuned to the AI industry by tracking emerging trends and monitoring competitor activity
• Drive aggressive revenue growth within leading AI and LLM organizations