TaskUs

QA Engineer

• provide outsourced digital services and customer experience to fast-growing technology companies
• represent, protect and grow clients' brands
• leverage a cloud-based infrastructure to serve clients in various sectors

Staff Referrals, QA, LXL, TL

Business Development Rep

• You'll be the first point of contact for our prospective clients and responsible for identifying, qualifying, and developing new business opportunities through proactive outbound prospecting (email, LinkedIn, video, phone)
• Dedicate 80% of your day to outbound prospecting to set 20 outbound meetings per quarter and generate 3 advanced stage opportunities (S3)
• Rigorous daily focus on #ridiculous outbound prospecting to generate top-of-funnel sales-ready meetings for the field sales team
• Fully immerse yourself in the vertical strategy and drive a consistent prospecting effort to penetrate decision makers within target accounts and uncover opportunities
• Utilize our broad set of tools to log and manage leads and prospecting activities in Salesforce
• Partner with data research and insights team to support demand generation efforts
• Leverage prospecting tools and information available to create personalized messages tailored to meet the needs of the prospect and organization

Business Development Representative

Analyst

• Conduct audits of customer calls to ensure quality is maintained throughout the process
• Ensure all procedures and norms are followed, checking on compliance with client Service Level Agreements (SLAs) and Statements of Work (SOW)
• Review and refine quality policy expectations to reflect scripted processes and adherence to industry regulations
• Identify gaps in performance and provide constructive recommendations for process improvement
• Perform significant data analysis to clean up raw data and create reports for performance metrics
• Monitor team member performance to identify opportunities for corrective action when metrics are not met

Quality Analyst

Operations

• Manage the day-to-day business operations for the team, including all aspects of FTE management.
• Ensure Key Performance Indicators (KPIs) like CSAT, AHT, Resolution Rate, and Shrinkage are consistently met.
• Serve as the primary Point of Contact (POC) for managing client relationships on a day-to-day basis.
• Oversee Advanced Coaching Structure and foster employee retention.
• Coordinate with the Learning Experience Team in improving the development of the team.

Operations Manager

Customer Support

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
• Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
• Navigate internal and external documentation and resources to provide world-class service
• Identify and escalate priority or unresolved issues to appropriate internal teams
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
• Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
• Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
• Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
• Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere
• Participate in all mandated internal and external training and/or seminars
• Get to know, understand, and comply with TaskUs’ policies and procedures

Customer Service Representative

Chief of Staff

• Partner closely with the CEO to drive company priorities
• Lead the Executive Team cadence
• Keep day-to-day operations humming
• Act as a trusted bridge between senior leaders and teams
• Own complex, high-stakes projects
• Turn meetings into momentum
• Build smarter ways of working
• Maximize time, talent, and energy
• Serve as a strategic thought partner

Chief of Staff – CEO

Data Analyst

• Develop dashboards and reports for the business
• Work closely with internal and external stakeholders
• Analyze complex data sets to develop actionable insights
• Leverage storytelling skills to deliver clear and concise insights
• Develop ad hoc reports
• Work with data visualization team to develop informative reporting strategies
• Translate requirements into technical specifications

Data Visualization Analyst Intern

• Plan, implement and document all aspects of specific projects
• Coordinate internal resources and third parties/vendors for project execution
• Lead in analyzing project requirements, including scoping and work estimation
• Develop project scopes and objectives, involving all relevant stakeholders
• Develop a detailed project plan to track progress of each project
• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation - including Business Requirements Documents and project status
• Maintain professional and technical knowledge by attending workshops, reviewing publications, and participating in professional societies

IT Applications Analyst, Oracle Fusion – Technical

• Serve as the primary liaison for strategic initiatives between the President and the leadership team
• Track the flow of relationships, projects, or initiatives from end-to-end
• Manage projects that fall between traditional leadership areas of responsibility
• Provide high-level operational support for the President’s private business interests and external ventures
• Assist in overseeing the non-profit organization
• Act as the point of contact for stakeholders, vendors, and partners
• Manage the intersection of the President’s professional and private schedules
• Spot opportunities, streamline workflows, and optimize executive decision-making processes
• Prepare executive-level reports, Salesforce data, and high-stakes presentations
• Read, respond to, and organize the President’s email
• Manage multiple schedules and complex calendars
• Execute all necessary tasks to keep the office running
• Plan and execute events, town halls, and offsite meetings

Business Intelligence Analyst

• Play a crucial supporting role within the Business Analysis team
• Focused primarily on administrative tasks, documentation, and research
• Assist Business Analysts (BAs) in managing workflows and maintaining resources
• Contribute to ongoing projects
• Support the administrative aspects of functional tools
• Help coordinate communication and documentation exchange between teams
• Assist in drafting, editing, and formatting various project documents
• Ensure existing documentation is accurate, up-to-date, and organized
• Help design and standardize templates for internal use
• Conduct research on industry best practices
• Assist BAs with basic data gathering and validation tasks
• Help prepare simple reports and presentations for management review
• Log and monitor entry-level support issues under the guidance of a BA
• Assist in compiling and organizing materials for user training sessions.

Business Insights Analyst Intern

Business Analyst

• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Lead the team in analyzing project requirements - includes scoping, setting up discovery meetings, and work estimation
• Understand the Business Process/Function to determine and propose the needed solution for the project
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Develop a detailed project plan to track progress of each project
• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation

IT Applications Analyst, Business Analyst

Product Designer

• creation of engaging learning experiences
• provide thought leadership in the application of instructional design strategies
• deliver learner-centered training solutions across all levels in the organization
• identify training objectives and performance targets
• define instructional design strategy that meets desired outcomes
• build training curricula and lesson plans
• write storyboards and scripts
• design facilitator and participant guides
• create knowledge and skills assessments

Learning Experience Designer

• Oversee day-to-day operations to support growth
• Focus on strategic planning and goal-setting
• Provide management and oversight of all aspects of the business
• Collaborate with senior leadership
• Maximize client engagements and develop plans to meet site needs

Vice President of Operations

Analytics Engineer

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