Tapestry

Sales

• Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience.
• Understands organizational objectives and makes decisions that align with Company priorities.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Creates enthusiasm and positivity for a shared vision and mission.
• Promotes and endorses a team selling environment.
• Ensures all daily tasks are completed without negatively impacting service or Coach standards.
• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap, and visual merchandising to Coach standards consistently and in a timely manner.
• Attends to the unique and individual shopping needs of each customer.

Sales Associate II

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results
• Creates personal sales and clienteling strategies in partnership with the management team
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Represents Coach as a brand ambassador
• Demonstrates Coach’s Selling and Service expectations at all times
• Understands changes in local market with potential impact on business performance
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Builds credibility and trust as a personal fashion advisor
• Provides in-depth product knowledge
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities
• Follows up with customers consistently and genuinely to influence/close the sale
• Promotes and endorses a team selling environment
• Maintains a calm and professional demeanor at all times.
• Completes daily operational tasks including maintaining store integrity.

Sales Associate

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results
• Creates personal sales and clienteling strategies in partnership with the management team
• Represents Coach as a brand ambassador
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers
• Ensures all daily tasks are completed without negatively impacting service or Coach standards

Sales Associate – Flexible, Bonus Eligible

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
• Represents Coach as a brand ambassador and demonstrates Coach’s Selling and Service expectations at all times.
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Follows up with customers consistently to influence/close the sale.
• Creates enthusiasm and positivity for a shared vision and mission.

Manager

• Demonstrates a high level of business acumen; delivering sales results through employee development and mentorship.
• Embodies a strategic mindset to deliver operational efficiencies.
• Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values.
• Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales.
• Holds the management team accountable for personal productivity and management contribution.
• Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager.
• Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed.
• Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager.

Assistant Store Manager

• Deliver renowned and authentic service that creates a Modern Luxury customer experience
• Develop product knowledge skills and remain aware of current collections that are in-store and on-line; cascade and train information to the broader team
• Achieve and exceed goals through sales strategies, clienteling, sourcing new customers and maintaining and building productive long-term relationships with existing customers
• Support an environment of teamwork, trust and collaboration with peers, customers and supervisors
• Build credibility and trust as a personal stylists and fashion expert by staying current with market competition, industry, fashion trends and customer shopping behaviors; share with customers as appropriate

Sales Associate III

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics
• Creates personal sales and clienteling strategies in partnership with the management team
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
• Represents Coach as a brand ambassador
• Demonstrates Coach’s Selling and Service expectations at all times
• Maintains a clean and tidy selling floor at all times
• Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results
• Creates personal sales and clienteling strategies in partnership with management team
• Drives business through sales strategies, clienteling, sourcing new customers
• Builds lasting and loyal relationships with customers
• Demonstrates Coach’s Selling and Service expectations
• Supports Store Inventory Process by processing shipment, stocking shelves

• Lead and manage the store operations
• Drive sales and achieve business goals
• Train and develop team members
• Maintain store standards and presentation
• Provide a high level of customer service

• Lead sales strategies and initiatives
• Assist customers in product selection and purchasing
• Manage store operations and inventory
• Collaborate with team members to achieve sales goals

Senior Sales Associate – Lead

• Responsible for upholding Coach’s Service and Selling Models to drive results.
• Create positive first impressions and build ongoing customer relationships through personalized experiences.
• Understand organizational objectives and align decisions with company priorities.
• Drive business through sales strategies, clienteling, sourcing new customers.
• Provide in-depth product knowledge, including features and benefits, to customers.
• Maintain a clean and tidy selling floor while adhering to operational standards.
• Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor.
• Attends to unique shopping needs and follows up with customers to influence/close sales.

Analyst

• The Digital Analyst will join the Tapestry Europe Ecommerce team and play a pivotal role in driving strategic decisions across digital platforms for Coach and Kate Spade New York.
• Analyse user behaviour, optimize digital performance and deliver actionable insights that enhance the customer experience and maximize business outcomes.
• Track daily, weekly and monthly traffic, bounce rates, session durations, and conversion rates.
• Monitor cost per acquisition (CPA), and customer lifetime value (CLV).
• Deliver weekly, monthly and quarterly reports with actionable insights and include visualizations, trend analysis, and performance against KPIs.
• Conduct funnel analysis to identify drop-off points and optimize conversion paths.
• Design and execute A/B and multivariate tests with clear hypotheses.
• Recommend UX improvements based on heatmaps, session recordings, and user flow analysis.
• Conduct regular audits of analytics implementations (e.g., GA4 tags, Snowflake pipelines).

Digital Analyst – 12-month FTC

• Understands organizational objectives and makes decisions that align with Company priorities and values.
• Endorses, models and develops team to deliver Coach’s Selling and Service expectations.
• Manages sales strategies, initiatives and growth across all categories.
• Flexes store business strategies and personal selling techniques to contribute to overall store and financial results.
• Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers.
• Develops a clienteling strategy in partnership with the District Manager; implements and monitors strategy over time to achieve business goals and objectives.
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business.

Store Manager

• Sales Associate role is an integral part of the store’s overall success and efficiency.
• Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression.
• Building on-going customer relationships through a personalized experience.
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Represents Coach as a brand ambassador.
• Demonstrates Coach’s Selling and Service expectations at all times.
• Drives business through sales strategies, clienteling, and sourcing new customers.

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results.
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Represents Coach as a brand ambassador
• Demonstrates Coach’s Selling and Service expectations at all times
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
• Follows up with customers consistently and genuinely to influence/close the sale
• Builds lasting and loyal relationships with customers
• Fosters an environment of teamwork, trust and collaboration with internal and external customers
• Maintains a calm and professional demeanor at all times