Tapestry

Manager

The Retail Excellence Manager plays a key role in driving business growth by collaborating with the Director and Sales team to strengthen the market presence within the assigned territory.
Lead, coach, and develop field support to enhance brand presentation and deliver exceptional sales performance.
Oversee the creation and execution of strategic action plans, ensuring alignment with KPIs.
Train and support the development of Retail Store teams supporting wholesale accounts.
Implement company strategies by supporting the sales team account objective in respective regions.
Ensure proper store visit scheduling and execution, including co-travel sessions 3–4 days per week to provide hands-on coaching.
Foster strong customer relationships by maintaining an active market presence and conducting regular client visits.
Support process improvements within the sales organization by collaborating cross-functionally.
Develop and execute business plans to drive growth, enhance brand presence, and improve market performance.
Overmanage store environments, instore marketing and capex projects ensuring compliance and elevated store presentations.
Stay informed on competitive market trends, conducting ongoing research to identify opportunities for market share expansion.
Deliver comprehensive, data-backed reports to management with strategic insights and recommendations.

Manager, Retail Excellence

Human Resources

• Primary Purpose: In this pivotal role, you will serve as the architect and steward of our Employee Relations (ER) strategy and team.
• You will mentor and guide the ER team, providing support and direction to ensure the effective handling of all employee relations matters.
• As a visionary and accomplished leader, you will be entrusted with owning the development, implementation, and continuous evolution of innovative global ER policies, practices, programs and procedures that uphold our values.
• The effective cultivation of integral partnerships with senior leadership, HR business partners, and cross-functional teams to foster a positive, collaborative, and high-performing culture is critical.
• Your expertise will be essential in navigating the complexities of global employment law, cultural nuance, and organizational transformation within the ever-evolving world of luxury fashion.
• This role is based in New York City and in accordance with our Hybrid work arrangement including the requirement of performing in-office work at our corporate headquarters and travel to stores and fulfillment centers approximately 10% - 15% of the time.
• The successful individual will leverage their expertise in Employee Relations to...
• Design, implement, and refine ER strategies and frameworks to support the company’s mission, growth, and evolving priorities.
• Plan, prioritize, and direct the resolution of complex, sensitive, and escalated ER matters, serving as the subject matter expert.
• Conduct and manage impartial investigations into claims and concerns involving discrimination, harassment, retaliation, workplace violence, or other policy violations, ensuring thoroughness, confidentiality, and compliance with legal requirements.
• Utilize advanced fact-finding methodologies including in-person and remote interviews, evidence review, and detailed documentation of investigative processes.
• Lead and deliver clear, comprehensive written investigative reports and partner with stakeholders on the implementation of remedial and preventative action steps.
• Serve as a trusted advisor to HR and other business leaders, providing expert guidance on conflict resolution, de-escalation, and navigating difficult conversations.
• Oversee the review, assignment, and resolution of HR-related Ethics Hotline reports; ensure timely and appropriate case handling.
• Track, enter, and maintain open and self-reported cases in a secure database; conduct regular quality assurance audits to ensure consistency and accuracy.
• Oversee and support the accommodation process for employees seeking adjustments for health, religious, or other protected reasons, guiding the interactive process and ensuring accurate documentation.
• Advise on accommodation options and identify trends or gaps to inform future policy development.
• Create and deliver training and development programs to enhance ER skills among HR Business Partners and people managers globally; tailored as required to different compliance requirements by country.
• Monitor staff performance, identify skill gaps, mentor and ensure the completion of required training as part of individual development plans.
• Champion efforts related to inclusion, partnering with functional leaders to embed these values into every facet of the employee lifecycle.
• Collaborate with asset protection, security, legal, and facilities teams to develop and execute crisis response protocols.
• Provide oversight and administration for severance policies and programs, ensuring consistency, compliance and dignified, compassionate transitions.
• Monitor global ER trends, industry benchmarks, and emerging best practices; provide actionable insights and recommendations to executive leadership.
• The accomplished individual will possess...
• Bachelor’s degree or equivalent work experience required.
• Master’s degree in Human Resources, Law, Industrial/Organizational Psychology, or related field strongly preferred.
• 12+ years of progressive HR experience, including at least 5 years in a senior-level employee relations leadership role within a global, matrixed organization with a distributed workforce (fashion industry experience is a plus).
• Demonstrated expertise in conducting complex, high-stakes investigations and drafting comprehensive reports.
• Expert knowledge of employment law, regulatory requirements, and best practices in employee relations, investigations and risk mitigation.
• Proven capability to handle highly confidential and sensitive situations with professionalism, tact and sound judgment.
• Exceptional communication, negotiation, and relationship-building skills; fluency in English required; proficiency in additional languages a plus.
• Advanced analytical abilities, including the use of HRIS and case management systems for data analysis and reporting.
• Strong coaching, facilitation, and presentation skills, with a demonstrated commitment to developing others.
• Experience leading teams through change, influencing senior stakeholders, and driving cross-functional initiatives.
• Ability to connect ER practices to business objectives and drive enterprise-wide impact.
• Proficiency in use of Microsoft Excel, Word, PowerPoint and Outlook.
• Data visualization platforms, tools and skills are a plus.
• Ability to travel as needed (10-15%).
• Available to work flexible hours to meet the needs of the retail clients across various time zones (including handling critical calls if needed when retail stores are open weeknights and weekends)

Sr. Director, Employee Relations

• Train and support the development of Retail Store teams supporting wholesale accounts Implement company strategies by supporting the sales team account objective in respective regions. Ensure proper store visit scheduling and execution, including but not limited to co-travel sessions 3–4 days per week to provide hands-on coaching, increased market visibility and account partners development. Foster strong customer relationships by maintaining an active market presence and conducting regular client visits. Support process improvements within the sales organization by collaborating cross-functionally with various departments. Develop and execute business plans to drive growth, enhance brand presence, and improve overall market performance. Overmanage store environments, instore marketing and capex projects ensuring compliance and elevated store presentations. Stay informed on competitive market trends, conducting ongoing research to identify opportunities for market share expansion. Deliver comprehensive, data-backed reports to management with strategic insights and recommendations for continuous improvement The accomplished individual will possess... 3+ years Multi – unit management and people development experience; a combination of experience and education will be considered Initiative, entrepreneurship, innovativeness, ownership and the ability to work independently Adept knowledge of industry, including trends and all aspects of fashion Excellent business acumen, analytical, organization, problem solving, training and presentation skills Leadership, prioritization and team development skills Written and verbal skills Influencing and negotiation skills Excellent visual merchandising skills Knowledge of retail math, MS Excel and Word, PowerPoint Ability to Travel 60% An outstanding professional will have Vendor Role (i.e. training and development of teams, merchandising, and maintaining visual and operations standards). Superior retail and selling experience preferred. Experience working with department stores is strongly preferred. Our Competencies for All Employees Courage : ...

Manager, Retail Excellence, West Region

• The Retail Excellence Manager plays a key role in driving business growth by collaborating with the Director and Sales team to strengthen the market presence within the assigned territory.
• This position is responsible for leading, coaching, and developing field support to enhance brand presentation and deliver exceptional sales performance.
• Additionally, the Retail Excellence Manager oversees the creation and execution of strategic action plans, ensuring alignment with key performance indicators (KPIs).
• The accomplished individual will possess... 3+ years Multi – unit management and people development experience; a combination of education and experience will be considered
• Initiative, entrepreneurship, innovativeness, ownership and the ability to work independently
• Strong knowledge of industry, including trends and all aspects of fashion
• Excellent business acumen, analytical, organization, problem solving, training and presentation skills
• Leadership, prioritization and team development skills
• Strong written and verbal skills
• Influencing and negotiation skills
• Strong visual merchandising skills
• Knowledge of retail math, MS Excel and Word, PowerPoint
• Ability to Travel 60%
• An outstanding professional will have Vendor Role (i.e. training and development of teams, merchandising, and maintaining visual and operations standards).
• Superior retail and selling experience strongly preferred.
• Experience working with department stores is strongly preferred.

Manager, Retail Excellence

Sr. Director, Employee Relations

Manager, Retail Excellence, West Region

Manager, Retail Excellence, Southwest Region