Synchrony

Risk

• Oversee and execute end to end control assurance activities for all sub functions within Information Security
• Formalize, Pilot and execute first line of defence (1LOD) assessments for Information Security to proactively identify risks to the business
• Lead the client assessments program by liaising with internal client partners to ensure Synchrony is meeting client expectations for Information Security Assessments and Audits
• Collaborate with Sourcing and Legal teams to review third-party supplier contracts, ensuring contractual terms align with the defined scope of services and comply with applicable regulatory requirements and governance frameworks
• Support execution of FedLine and other assessments by working with internal SMEs, Second and Third Line of defense teams
• Support renewal of Cyber Insurance for the organization by working with insurance brokers and key internal stakeholders
• Develop Synchrony Financial Security Assurance specific security standards and procedures
• Perform other duties and/or special projects as assigned.

VP, IS Risk – Assurance

Analyst

• Independently build and maintain enterprise-level reporting for payments across all products and channels, including dashboards, automated reports, and KPI scorecards.
• Partner with Agile delivery teams to support the payments infrastructure rebuild by gathering, documenting, and validating requirements for data collection and tracking at each stage of the payment lifecycle.
• Perform data quality checks, reconciliations, and root-cause analysis to ensure reporting accuracy and quickly resolve data gaps/issues.
• Support compliance, governance, and audit-related requests for payments reporting, including documentation, control evidence, metric definitions, and lineage/logic as needed.

Senior Analyst, Payment Analytics

Security Engineer

• Lead, mentor Security Architecture team members
• Own and drive Zero Trust network architecture across the enterprise
• Partner with application, platform, and infrastructure teams
• Translate business and application needs into actionable network security architectures
• Conduct reviews, workshops, and design sessions
• Design and validate secure network patterns for AWS and/or Azure
• Define and standardize security controls
• Collaborate closely with perimeter defense/security operations
• Produce and maintain architecture documentation
• Guide implementation teams through design reviews
• Support troubleshooting and optimization of network security configurations
• Contribute to strategic initiatives such as SASE/SD-WAN adoption

VP, Information Security Architect – Lead

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Analyst, Model Monitoring – L08

QA Engineer

• Expected to work with auditing tools for automating manually tested scenarios and user journeys into automated scripts/flows across multiple synchrony platforms.
• Perform code audits on tag management systems for feature enhancements, run regression testing
• Provide QA requirements, review & validate implementation of analytical, marketing technologies, across Synchrony digital platforms via tag management systems
• Learn and explore QA tools and processes

Analytics, Quality Assurance, Digital Analytics

Art Director

• Responsible for concepting, executing, and directing a wide range of creative projects including marketing campaigns, social media, web pages, presentations, emails, display ads, in-person experiences, and Trade Shows.
• Collaborate with fellow creatives and outside vendors as required to exceed expectations on projects
• Manage, grow, support and lead creative team members by sharing knowledge, encouraging collaboration and inspiring bold creative thinking that elevates the work
• Present creative work to team members including account managers, clients and executive leadership
• Conduct and participate in creative reviews while delivering direct feedback focused on project goals
• Work with account and project managers to ensure project objectives are clearly outlined and appropriate time is allocated
• Ability to uncover insights and make strong connections with creative work in the Health & Wellness industry
• Follow budgets, timelines and internal processes for each project while advocating for needed changes to improve outcomes
• Deliver creative solutions that impact both brand metrics and business outcomes.
• Perform other duties and/or special projects as assigned

AVP, Associate Creative Director

Product Manager

• Manage, develop, and drive Synchrony’s Pay Later product across all platforms
• Drive the vision and roadmap of innovative capabilities
• Partner with technology teams to drive efficiency
• Lead planning meetings and provide advice on product direction
• Understand industry insights and market analysis
• Collaborate with Product Marketing on marketing and positioning
• Liaise with Business Development to ensure proper representation in RFPs
• Work with cross-functional teams to identify gaps and growth opportunities
• Engage with Compliance and Legal for adherence to requirements
• Own product enhancements from ideation to execution
• Lead cross-functional teams through project plans
• Monitor and report on key product metrics

VP, Pay Later Product Manager

• Lead the creation of a holistic UX visual and brand strategy that aligns with company’s goals across many digital channels
• Foster cross-functional collaboration by partnering closely with brand, consumer engagement, product and development
• Present to and persuade senior executives and leaders to adopt UX strategies and recommendations
• Educate business stakeholders on best practices and standards as well as push the boundaries of user experience design
• Direct the visual and brand design of many digital channels, guaranteeing that they meet UX and SYF brand and design standards
• Develop, manage and ensure adoption of Synchrony’s Digital Design System
• Conduct quality reviews to ensure UI designers adhere to brand standards
• Champion innovation in visual and interaction design by staying informed on and educating the team on industry trends
• Act as people manager for a creative team designer(s), including hiring, onboarding, retaining and developing talent
• Mentor junior level designers, interns and/or BLPs

VP, UX Creative Director

Sales

• Sell Regional & Store level client leadership on the benefits of our products
• Maintain relationships through effective and timely communication
• Attend market/store meetings and develop in-store product execution strategies
• Ensure regional strategies are rolled out to stores
• Drive application volume to meet/exceed goals
• Exceed customer satisfaction parameters
• Enhance implementation of in-store marketing programs
• Develop credit awareness programs with store/market management
• Support Client Program Manager and client team initiatives
• Compile and present results of ongoing credit programs
• Attend/support store opening and relocation events

AVP, Credit Sales Manager

Vice President

• Lead ACM model projects working closely with business leadership, vendors and other key stakeholders
• Identify opportunities to design or enhance models through data, modeling approaches and operational strategies
• Leverage ML/AI techniques to enhance data mining to identify new customer profiles and risk analysis
• Maintain comprehensive model documentations needed to meet regulatory requirements.
• Analyze datasets in order to find opportunities through data analytics
• Manage model approval process with legal/compliance, model validation & development, business user and other governance teams
• Assist the model sponsor and model owners in providing model technical documentation and responses related to model risk management for internal/ external reviews

VP, Credit Model Development

• Lead a team of field sales managers in the West Coast Region
• Develop strategies to drive credit program utilization
• Implement effective measurement and reward systems
• Collaborate with departments to enhance sales productivity
• Mentor and train field sales personnel

VP, Regional Sales Manager – JCP, West Coast

Call Center Representative

• Develop and implement a strategic change management framework encompassing communication, training, adoption, and measurement aligned with program goals
• Facilitate defining a clear case for change tailored to stakeholders to build buy-in and commitment
• Perform audience and persona analysis to identify and understand all impacted user groups and their change needs, and design integrated communication, training, and knowledge plans to address competency and skill gaps with targeted approaches
• Define, design, and execute change management methods and activities to drive successful adoption throughout the program lifecycle
• Collaborate with key stakeholders including sponsors, senior leadership, program epic owners and capability leads, process owners, compliance and risk governance to ensure visible sponsorship, advocacy, and alignment for the change, and socialization and alignment of deliverables
• Lead and partner with supporting teams to develop and execute comprehensive launch and sustainability plans to deliver key outcomes and ensure smooth go-live, hyper care support, and transition to business-as-usual
• Development and execution of communication plans, leveraging multiple channels and tailored messaging to ensure awareness and engagement
• Creation and maintenance of learning content including training materials, documentation, job aids, and e-learning modules customized to user roles
• Coordination and delivery of training sessions, webinars, hands-on workshops, and train-the-trainer programs
• Orchestration of change activities by managing timing, channels, resources, and dependencies to ensure smooth execution
• Readiness of technology support and escalation teams, ensuring they are equipped to manage post-implementation challenges
• Development OKRs and implement feedback loops, adoption/usage analytics, competency assessments, and readiness dashboards to continuously refine the enablement and change approach
• Partner with learning and development to create, onboard, and maintain comprehensive learning assets, including training modules, detailed documentation, procedural job aids, and quick-reference guides aligned to modernization efforts and new CCM tools and capabilities
• Partner with the Frontline Experience team to apply best practices and transformational change management techniques

VP, Contact Center Modernization Readiness – Enablement

Solutions Engineer

• Collaborate with business and IT teams to understand requirements, ensure solutions adhere to standards, and deliver on schedule.
• Partner with multiple IT teams to develop high-availability, high-performance solutions that comply with organizational security and standards.
• Oversee the build and ongoing management of Marketing and Martech applications.
• Communicate regularly with business and technology leaders, providing status updates, dashboards, and solution reviews.
• Manage diverse IT technologies and priorities across multiple teams using Agile methodologies.
• Maintain comprehensive process and documentation standards, including design documentation, coding, testing, and code reviews.
• Implement proactive monitoring to minimize or prevent application impact.
• Identify opportunities for automation, system improvements, and simplifications in engineering solutions.
• Contribute to defining and maintaining future-state technology architecture and application modernization roadmaps.

VP, Solution Architect – Marketing Engineering

• designing marketing campaigns for B2B and B2C audiences
• responsible for a wide range of creative projects including brand campaigns, experiential design, and social media
• collaborating with fellow creatives and vendors
• delivering creative solutions that impact brand metrics and business outcomes
• presenting and participating in creative reviews
• following creative briefs, budgets and timelines
• ensuring objectives are met while maintaining quality standards

Customer Support

• Lead US Hub HR team to align business and HR strategies
• Partner with managers for organizational design and talent management
• Drive culture shifts for long-term business goals
• Manage employee relations and compliance