Synchrony

Frontend Engineer

• Build amazing web applications using ReactJS, HTML, CSS, JS and more
• Work with a cross-shore development team
• Influence and collaborate to create an amazing online experience
• Participate in agile sprints with cross-functional teams including planning, daily standups, backlog grooming sessions and reviews
• Analyze production defects, troubleshoot systems, identify root cause, and implement fixes
• Work with third party vendors to develop software and/or integrate their software into our products.

Front-End Engineer II – Digital Servicing

Risk

• Lead a team of 7 merchant risk professionals to mitigate merchant credit and fraud risk through our underwriting and monitoring programs
• Participate in Portfolio Credit Manager (PCM) responsibilities including industry reviews, portfolio monitoring, drive strategy improvements, provide effective challenge, etc.
• Possess in-depth understanding of merchant underwriting process and related fraud control processes
• Drive cross-client loss-avoidance initiatives, partnering with stakeholders to reduce losses and strengthen controls
• Partner with Credit, Senior PCMs, and client teams to support portfolio growth while maintaining disciplined risk appetite and performance
• Design and implement enhanced surveillance and early-warning monitoring to detect emerging risk and manage credit exposure
• Enforce bank credit policy and underwriting standards; ensure consistent, compliant decisioning and governance
• Develop and deliver client-facing and internal executive presentations on portfolio performance, risk themes, and recommended actions
• Monitor and escalate operational risks across the portfolio; recommend process improvements and control enhancements
• Support driving enhanced strategies, using champion/challenger learnings to manage credit and fraud risk
• Investigate and resolve customer/client issues, coordinating root-cause analysis and remediation to improve experience and reduce repeat events
• Provide ad hoc analytics and reporting to support leadership decisions, client needs, and special projects

VP, Credit Merchant Risk

Artificial Intelligence

• Assist with the design, implementation, and management of a robust AI governance framework
• Implement approved AI governance strategies aligned with the company’s risk appetite and regulatory landscape
• Contribute to the development and implementation of AI policies, standards, and controls focusing on transparency, accountability, fairness, privacy, and security
• Manage deployed AI risk assessment methodologies and frameworks
• Collaborate with Engineering, Legal, and Risk teams to review AI models and applications
• Facilitate AI governance committees and working groups
• Monitor AI developments, emerging risks, and regulatory trends

AVP, AI Governance

IT Support

• Manage strategic elements of HW account management development and ongoing growth
• Support overall credit (portfolio and account) management of the HW program
• Perform credit and multiple risk evaluation; delinquency, loss and fraud mitigation
• Enforce credit policies; portfolio monitoring; assure diligent program growth
• Act as primary Credit interface to HW leadership and HW credit risk organization
• Collaborate cross-functionally in business and functional initiatives
• Develop performance monitoring plan for all HW processes
• Prepare and present partner facing and leadership team presentations
• Drive enhanced strategies using champion/challenger leanings to manage credit and fraud risks
• Evaluate CTC (Critical to Compliance) Risk requirements to ensure controls are adequate

VP, Portfolio Credit Manager – Health and Wellness

• Build a multi-year AI roadmap encompassing strategic initiatives
• Lead end-to-end implementation of the AI strategy
• Develop detailed project plans and manage budgets
• Collaborate with partners to integrate AI technologies
• Serve as primary AI evangelist and communicate strategy to stakeholders
• Lead initiatives to transform payments and commerce using AI

VP, AI Strategy – Innovation

Marketing

• Lead and mentor a high-performing team
• Develop and execute a comprehensive B2B lifecycle marketing strategy
• Oversee multi-channel marketing campaigns across various channels
• Collaborate with cross-functional partners to build integrated marketing programs
• Leverage advanced data analytics to refine marketing strategies
• Champion innovation in lifecycle marketing through AI-powered tools

VP B2B Lifecycle Marketing – Home & Auto

• Lead and mentor a high-performing team
• Develop and execute a comprehensive B2B lifecycle marketing strategy
• Oversee the design and delivery of multi-channel marketing campaigns
• Collaborate with cross-functional partners to build integrated marketing programs
• Utilize advanced data analytics to measure campaign effectiveness
• Establish and monitor key performance indicators for lifecycle marketing

Product Manager

• Champion Credit business perspective while driving the development of new integrations & capabilities on the SynApps platform
• Collaborate with cross-functional business and technology leadership to shape and communicate the solution for business problems
• Identify risks in proposed solutions and work on mitigating the risks by working with required stakeholders
• Lead agile teams to execute & deliver the required APIs and services per the roadmap
• Prioritize features and user stories based on business value, customer impact, and technical feasibility
• Serve as a key liaison between technical teams and business stakeholders to identify deliverables, dependencies, and risks
• Develop and maintain a well-prioritized backlog; partner with development teams to refine requirements and clarify acceptance criteria
• Lead product release planning and set clear delivery expectations
• Actively participate in PI (Program Increment) planning and related agile ceremonies

AVP, PRISM Product Owner

Manager

• Manage end-to-end supplier master data processes, including onboarding, updates, validation, and offboarding within SYF systems.
• Ensure all supplier record changes comply with regulatory requirements, corporate policies, and internal control standards.
• Collaborate cross-functionally with Procurement, Finance, Tax, Legal, and IT teams to resolve exceptions and supplier data discrepancies.
• Monitor and report on team performance metrics, driving initiatives to meet or exceed established KPIs and SLAs.
• Lead continuous improvement projects focused on streamlining supplier information processes, reducing errors, and enhancing system efficiencies.
• Identify risks related to supplier data management and implement corrective actions to mitigate potential compliance issues.
• Support training and development activities for team members and stakeholders to foster compliance awareness and process adherence.
• Maintain up-to-date knowledge of relevant regulatory requirements, supplier management best practices, and system enhancements.
• Manage the onboarding of new suppliers and collaborate with supplier managers through the Coupa Supplier Portal.
• Utilize Coupa and third-party validation tools to analyze and approve supplier registrations.
• Maintain Oracle supplier records as the authoritative source of supplier data.
• Oversee the setup and ongoing maintenance of supplier sites, ensuring accurate and current information.
• Identify and resolve supplier duplication issues to maintain data integrity.
• Validate banking information to uphold compliance and internal control standards.
• Ensure all tax documentation and foreign supplier waivers are up to date.
• Review and process supplier record change requests submitted via Coupa.
• Assess Supplier Tax Certification outcomes to determine proper tax classification and supplier activation status.
• Collaborate with cross-functional teams to manage supplier offboarding.
• Monitor holds on supplier invoices, payments, and purchase orders.
• Maintain validations for foreign suppliers and monitor localization efforts.
• Validate year-end tax status for accurate 1099-Misc/1042 tax reporting.
• Work directly with suppliers globally to assist in the enablement of their Coupa Supplier Portal (CSP) accounts.
• Drive continuous process improvements by identifying opportunities to automate manual workflows, leveraging Coupa capabilities and exploring AI-powered solutions.
• Lead end-to-end supplier enablement initiatives, including onboarding suppliers onto the supplier portal and providing guidance to suppliers to maximize portal utilization.
• Collaborate cross-functionally with Procurement, Finance, Compliance, and IT teams to support supplier data governance, controls, and risk mitigation measures.
• Take ownership of assigned projects with minimal supervision, managing timelines, deliverables, and stakeholder communications effectively.
• Stay informed on emerging automation technologies, AI advancements, and best practices relevant to supplier information management and procurement operations.

Supplier Information Management Manager

Brand Manager

• Lead the development and execution of the enterprise brand strategy to maximize long-term value.
• Evolve and elevate Synchrony’s enterprise brand positioning to authentically engage consumers, partners, employees, and investors, clearly defining target personas and evolving into testable audiences.
• Collaborate with senior leadership across Corporate Affairs, Product, Client Marketing, Strategy, HR and Growth functions to design and implement enterprise-wide brand strategies, reinforcing differentiation and reputation.
• Set a vision for value proposition and oversee brand messaging development with internal teams and agency partners to ensure consistency and impact across all communications channels.
• Direct consumer brand marketing efforts, including advertising, partnerships, and sponsorships, to drive business growth and deepen audience engagement.
• Develop and implement an insights-driven content strategy, utilizing paid, owned, and earned media to amplify brand narratives.
• Lead the continuous evolution of corporate design and brand experience, innovating across digital and physical touchpoints to enhance customer preference, loyalty and value delivered to partners.
• Guide a differentiated consumer strategy, representing consumer interests using data-driven insights to anticipate market trends and inform brand evolution.
• Partner with ACE leads to develop a go-to-market strategy for brand and key consumer-facing capabilities.
• Partner with the Chief Corporate Affairs Officer to proactively identify brand opportunities and mitigate challenges, strengthening Synchrony’s market position.
• Establish and refine enterprise-wide brand KPIs in alignment with marketing and customer experience objectives, ensuring robust measurement and accountability.
• Identify, pilot, and scale innovative brand opportunities aligned with emerging market dynamics.
• Cultivate a high-performing, best-in-class brand and marketing organization by attracting, developing, and retaining top talent and fostering an inclusive culture.
• Leverage industry networks and relationships to engage world-class external agencies and partners that enhance Synchrony’s brand presence.
• Serve as a cultural change agent, introducing leading external perspectives and advancing organizational transformation.
• Perform other duties and/or special projects as assigned.

SVP, Brand Strategy – Integration

Growth Marketing

• Lead the Growth Supplier Surveillance program and provide assistance to associates
• Partner with the Supplier Risk Management Program team
• Attend virtual and onsite US-based company assessments
• Ensure compliance monitoring activity templates are documented
• Oversee the development and execution of control testing
• Identify and analyze defect root causes to detect gaps
• Communicate and interact with Process Owners across Growth
• Provide oversight for complex testing reviews and assist team members

Lead Growth Supplier Surveillance Manager

• Lead the strategic roadmap and enhancement of the enterprise PAM program
• Oversee implementation of PAM capabilities and advanced monitoring
• Drive end-to-end privileged access lifecycle expansion
• Define and enforce risk-tiered control policies
• Lead integration of PAM capabilities with ITSM platforms
• Partner with governance bodies and audit teams
• Prioritize remediation activities based on risk tiers

VP, Privileged Secret Server Product Owner

Financial Crime

• Assist in the development, implementation, and integration of the adverse media program with the overall AML framework.
• Assist in the development, documentation, and enhancement of policies, procedures, and training materials related to adverse media program and screening operations.
• Monitor daily alert volumes and analyze KPI/KRI for potential escalations and report to the VP, Sanctions/Watchlist Screening as necessary.
• Provide ongoing monitoring as part of onboarding (customers, suppliers, merchants) and continuous screening processes.
• Provide day to day support to the Sanctions team and VP, responding to ad hoc requests, investigations, and special projects as assigned.
• Support the review and finalization of Quality Assurance/Quality Control (QA/QC) activities; and resolve gaps or open issues in partnership with the 1LOD team as needed.
• Serve as an additional point of contact for annual Sanctions risk assessment, Risk Aggregation processes, Internal Audits, OCC exams, Risk Testing, Risk Data Governance, and Model Risk Management activities related to the Sanctions/Watchlist Program.
• Assist in data mapping/lineage project and design and implement new controls to ensure proper oversight of the Watchlist Screening system.

AVP, AML Sanctions

Account Manager

• Manage and cultivate strong partnerships with key strategic clients/businesses
• Deliver complex campaigns across multiple marketing execution channels
• Support the continual evolution and integration of holistic planning and delivery
• Leverage campaign strategy & execution expertise to drive optimization & efficiency
• Help clients achieve goals and stay ahead of industry trends

Front-End Engineer II – Digital Servicing

VP, Credit Merchant Risk

AVP, AI Governance

VP, Portfolio Credit Manager – Health and Wellness

VP, AI Strategy – Innovation

VP B2B Lifecycle Marketing – Home & Auto

VP B2B Lifecycle Marketing – Home & Auto

AVP, PRISM Product Owner

Supplier Information Management Manager

SVP, Brand Strategy – Integration

Lead Growth Supplier Surveillance Manager

VP, Privileged Secret Server Product Owner

AVP, AML Sanctions

SVP, Brand Strategy – Integration

AVP, Account Manager – Marketing