Synchrony

Vice President

• Design monitoring frameworks and develop metrics to track the performance of model-based strategies
• Collaborate with strategy owners to define KPIs, dashboards, and real-time reporting tools
• Identify execution gaps or divergence from strategic targets
• Provides monitoring results for strategy changes relative to expected outcomes
• Develop thorough and detailed documentation to support the development of model-based strategies
• Execute governance for ongoing review cycles of model-based strategies
• Integrate external and macroeconomic indicators to assess strategy resiliency
• Leverage tools such as SQL, Tableau, or Python to monitor trends
• Act as a trusted advisor during audits and regulatory reviews

VP, Strategy Monitoring & Analytics

• Design monitoring frameworks and develop metrics to track performance of model-based strategies
• Collaborate with strategy owners to define KPIs, dashboards, and reporting tools
• Identify execution gaps and support business leaders in course corrections
• Develop thorough documentation to support model-based strategies and performance monitoring
• Execute governance review cycles of model-based strategies
• Integrate external indicators to assess strategy resiliency
• Leverage tools such as SQL, Tableau, or Python to deliver insights
• Mentor reporting analyst(s) to track measurable outcomes

AVP, Strategy Monitoring & Analytics

Analyst

• Provide monitoring results for strategy changes relative to expected outcomes
• Adhere to and maintain alignment between model changes and strategy updates
• Support collaboration with strategy owners to define KPIs, dashboards, and real-time reporting tools for strategy monitoring
• Prepare inputs for strategy risk reports, audit reviews, and regulatory requests
• Work cross functionally with strategy leads to support their analytics of strategies and models
• Support business leaders in driving timely course corrections due to execution gaps or divergence from strategic targets
• Perform segmentation, cohort analysis, and experimentation to evaluate strategy impact
• Adhere to governance principles over strategic initiative reviews and reporting cycles

Senior Analyst, Strategy Monitoring & Analytics

• Fulfill the business and organizational priorities
• Spearhead the quality strategy
• Promote AI and Automation initiatives
• Introduce innovative solutions aimed at enhancing operational efficiency
• Unify QA practices across various teams
• Pinpoint opportunities for improvement
• Deploy new tools and technologies to elevate the organization’s overall quality maturity
• Ensure process compliance
• Foster continuous improvement
• Track quality KPIs and formulate action plans to enhance performance
• Collaborate with cross-functional teams to ensure quality standards are consistently applied

AVP – Quality Automation

QA Engineer

• Lead and execute functional and automation testing for eGRC modules including RCSA, Issues Management, Risk Acceptance, and Compliance Assessments
• Develop and maintain QA artifacts including test strategy, test plans, test cases, test data, automation scripts, and execution reports, ensuring alignment to business requirements and risk/control criteria
• Partner with product owners/business SMEs, developers, and QA/automation teams to coordinate test execution, triage defects, and ensure timely resolution
• Perform integration, regression, and end-to-end testing to validate enhancements and maintain workflow/data integrity across releases
• Support UAT by preparing scenarios, validating results, and ensuring production readiness with clear quality reporting (coverage, defect trends, release go/no-go inputs)

Manager, eGRC Quality Assurance

Call Center Representative

• Oversee and be accountable for Synchrony’s Contact Center Modernization (CCM) strategy, roadmap, delivery, and value realization
• Leverage Contact Center as a Service (CCaaS) to drive the transformation of legacy call center technologies and processes to a modern cloud-based contact center platform
• Serve as the executive program leader with a consumer-first mindset to deliver standout customer experiences and enhance frontline associate experiences
• Ensure modernization delivers a practical, intuitive, and scalable product grounded in servicing environments
• Translate insights into prioritized capabilities, partner on training/enablement, and adoption plans
• Drive the strategy, integrated planning, change management, risk and issues management, critical path, prioritization, and delivery of “epics” and capabilities
• Collaboratively execute on strategic groupings of multiple related capabilities that modernize the contact center
• Model a “listen, learn, and engage” approach—actively partnering across Operations, Technology, Product, Risk, Compliance, Training , HR , Workforce planning

SVP, Contact Center Modernization

IT Support

• Support credit risk management of the Travel Cobrand portfolios
• Responsible for Credit Risk reporting and analysis
• Identify and manage consumer credit risk across all components of the cardholder life-cycle through data gathering and analytics
• Prepare and present client facing and leadership team presentations
• Drive enhanced strategies, using champion/challenger leanings to manage credit and fraud risk
• Provide analytics and input for deal and promotional pricing activities
• Coordinate multisite/country resources to ensure delivery and accuracy of monthly MIS and reporting needs
• Maintain effective and credible challenge of critical decisions and business processes

AVP, Portfolio Credit Manager

• Support Agile Scrum Teams through critical dependency commitments and Program Risk mitigation/closure
• Strong communication, analytical, tactical and technical skill set used to drive requirements, testing and production validation
• Develop, maintain, and ensure compliance of application release management, outage management and change processes and standards
• Assist in managing the Program Increment (PI) planning process including the management of Agile ceremonies, support ART backlog refinement/ prioritization and coordinate planning with other ARTs
• People management for the team: Regularly communicates with team about the day-to-day activities; coaches on different business tasks; offers feedback for teams and individuals; leads by example; solicits feedback from employees; and performance management
• Lead end-to-end cloud migration projects, including assessment, planning, migration, and post-migration support
• Collaborate with cross-functional teams such as Infrastructure, Security, Application Owners, and Compliance to ensure smooth migration processes
• Ensure adherence to financial sector regulatory requirements, security policies, and compliance standards during migration activities

VP, Cloud Agile Lead

• Own and drive end-to-end delivery of complex customer activation initiatives
• Lead and directly manage a team of Customer Activation Initiatives Managers/resources
• Execute delivery planning and manage workstreams for Growth initiatives
• Stay current on relevant credit card industry standards and regulations
• Create, document, and maintain executive-ready strategy artifacts
• Establish strategy governance and maintain version control
• Translate complex inputs into clear executive narratives
• Lead executive communications for plastics strategy
• Support additional duties and special projects

Lead Customer Activation Initiatives Manager

Marketing

• Execute cardholder marketing campaigns across lifecycle stages (including early month-on-books, activation, engagement, and retention) to support portfolio goals.
• Manage end-to-end campaign execution across channels (e.g., email, direct mail, digital placements, and client-owned channels), ensuring on-time delivery and accuracy.
• Coordinate day-to-day campaign development with internal partners (Marketing COEs, Digital, Creative, Operations, Technology, Analytics, Legal, Risk/Compliance) and client teams.
• Build and maintain a consistent operating rhythm (status updates, timelines, requirements gathering, approvals, launch readiness) to ensure smooth delivery of initiatives.
• Own campaign workflow management: intake, documentation of requirements, creative trafficking, reviews/approvals, production handoffs, and launch confirmation.
• Partner with Analytics to support campaign setup needs (audience selection requirements, segmentation inputs, measurement tagging) and to compile/read results for post-campaign recaps.
• Support creative development and production by coordinating assets, revisions, routing, and final approvals with internal and/or external creative resources.
• Ensure all campaigns adhere to Synchrony and client brand standards, operational controls, and legal/regulatory requirements; maintain documentation for audits and reviews.
• Identify execution risks and issues early, escalate as needed, and drive resolution to protect launch dates and customer experience.
• Support quarterly/annual planning processes by coordinating inputs, schedules, and documentation (execution-focused support).

AVP, QVC Group – Marketing

• Develop and support best-in-class analytic solutions/algorithms for Fraud Prevention Strategy team (Transactional Fraud).
• Design, implement, and optimize transaction monitoring strategies (e.g., rules/controls, thresholds, segmentation) to improve fraud capture while minimizing customer friction and protecting approval rates.
• Identify, quantify, and communicate key fraud trends and emerging attack patterns using advanced analytics; partner with stakeholders to deploy mitigation strategies and compensating controls.
• Own end-to-end strategy lifecycle management (ideation → analysis → testing/validation → implementation → monitoring), managing multiple projects/priorities independently.
• Establish and maintain strategy performance monitoring and reporting (e.g., fraud loss rate, approval rate impact, false positive rate, decline accuracy, alert yield, operational throughput as applicable); deliver regular readouts to leadership.
• Execute champion/challenger testing (A/B tests) and iterative tuning; document results and recommend rollouts/scale-back based on measured impact.
• Drive enhancements that differentiate fraud loss mitigation strategies across strategic portfolio segments, leveraging unique risk/customer behaviors and incremental data signals.
• Work with finance and PCM teams to ensure strategies are driving the desired P & L impacts.
• Partner closely with Fraud Operations to align strategies to queue design/alert logic and operating procedures; identify opportunities to reduce manual review and improve decision quality.
• Provide swift actions to combat immediate fraud attacks (triage, containment, and stakeholder updates) and conduct post-mortems to implement durable preventative controls.
• Support strategy governance, including change control, monitoring documentation, and audit readiness (in partnership with risk/compliance as applicable).

AVP, Transactional Fraud Strategy

Data Engineer

• Provide technical leadership for building and enhancing on‑premises data warehouse solutions and accelerating migration to AWS, including Amazon Redshift.
• Understand and manage the data needs of stakeholders in a single business vertical.
• Responsible for design, development, testing oversight, and production implementation using on‑prem RDBMS platforms, Ab Initio, SQL, and AWS.
• Partner with information architects, platform architects, data scientists, and product management on solution requirements.
• Lead the technical team to ensure appropriate data solutions to meet business goals.

Senior Data Engineer

• Support development of agenda and materials for Executive Leadership Team and annual Board of Director strategy review
• Focus on developing Enterprise-level growth strategy and associated content
• Partner with Finance team to determine implications of growth strategies on key company metrics
• Partner with business platforms, functions, and finance to ensure materials are presented in a compelling manner
• Support approval processes and work with leadership to define new enterprise growth initiatives
• Identify and research potential initiatives and develop execution strategies
• Support and lead other C-Suite special projects
• Work with the M&A team and ELT on M&A strategy

AVP, Enterprise Strategy

• Manage and enhance privileged access management infrastructure
• Install, configure, and maintain Delinea Secret Server, Server Suite, platform components, and Delinea Just Enough Privilege (JEP)
• Integrate various IT systems, applications, and network devices with the PAM vault
• Support the management, vaulting, and rotation of privileged credentials across integrated platforms
• Collaborate with network, security, and application teams to ensure seamless PAM integration and compliance
• Provide on-call support for PAM system availability, responding to incidents and outages
• Monitor PAM system health, apply patches and upgrades, and optimize performance
• Document system configurations, integrations, procedures, and incident resolution reports
• Serve as a technical leader, providing guidance and oversight to engineers
• Identify opportunities for automation and self-service

VP, Privileged Access Management, PAM Engineer

Full-stack Engineer

• Participate in a cross-shore development team
• Review Pull requests and provide feedback to developers
• Own and work with dev team on deliverables
• Control and improve the code quality in the team
• Implement culture of learning in the team
• Influence and collaborate to create amazing APIs
• Participate in Agile scrums with cross-functional teams
• Analyze production defects, troubleshoot systems, identify root cause and implement fixes
• Work with third party vendors to develop software and/or integrate their software into our products