Lead Customer Activation Initiatives Manager

Synchrony

VP, Lead Customer Activation Initiatives Manager leading team on critical activation projects in a regulated environment. Driving execution across Growth initiatives and ensuring successful stakeholder alignment.

Posted 5/21/2026full-timeChicago • California, Connecticut, Illinois • 🇺🇸 United StatesSenior💰 $110,000 - $185,000 per yearWebsite

About the role

Key responsibilities & impact

Own and drive end-to-end delivery of complex customer activation initiatives
Lead and directly manage a team of Customer Activation Initiatives Managers/resources
Execute delivery planning and manage workstreams for Growth initiatives
Stay current on relevant credit card industry standards and regulations
Create, document, and maintain executive-ready strategy artifacts
Establish strategy governance and maintain version control
Translate complex inputs into clear executive narratives
Lead executive communications for plastics strategy
Support additional duties and special projects

Requirements

What you’ll need

Bachelor’s degree required
In lieu of degree, HS Diploma/GED and 8+ years program/project delivery
5+ years of program/project delivery experience leading complex, cross-functional initiatives
3+ years of people management experience
Demonstrated experience delivering in highly regulated environments
Strong executive communication, stakeholder management, and risk/dependency management skills

Benefits

Comp & perks

Flexibility to work from home near Hubs or in offices
Various Employee Resource Groups (ERGs) to support and encourage community engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program deliveryproject deliverycross-functional initiativesstrategy governanceversion controlexecutive communicationsstakeholder managementrisk managementdependency management

Soft Skills

leadershipteam managementcommunicationorganizational skills

Certifications

Bachelor’s degreeHS Diploma/GED