Synchrony

Digital Marketing

• Collaborate with Paid Media, Analytics, and Marketing Platform teams to understand business needs to bring new ways to reach and engage with their target consumers
• Work with paid media leads to evolve media buying activities and balance new projects with their day-to-day workloads
• Coordinate discovery with new innovative vendors and ad tech partners; hosting cross-department meetings to learn about new vendors and capabilities
• Partner with sourcing, legal, supplier management, and finance teams on new vendor onboarding, risk assessments, contracts, and renewals
• Frequently review leading industry news subscriptions, communicating key updates to the enterprise
• Build presentations for senior leadership that outline our Ad Tech capabilities, industry trends, and digital roadmaps
• Support media channel teams with vendor management, assisting negotiations for JBP agreements and relationship check-ins
• Prioritize projects to balance innovation while always ensuring the teams are baseline activity is best in class
• Support the Paid Media billing process and forecasting; improving communication and visibility with client marketing teams
• Maintain key marketing subscriptions, manage renewals and oversee all usage reporting, including progress against JBP targets
• Evaluate opportunities for AI throughout the org and support AI and Model review processes
• Manage user access for the Media Team across internal systems and media platforms
• Assist with operational process documentation and training for stakeholders
• Perform other duties and/or special projects as assigned

AVP, Digital Marketing Partnerships and Innovation

Scrum Master

• Leading multiple agile scrum teams for Strategic Initiatives within the Credit organization
• Foster agile behavior and act as a servant leader and coach
• Assist self-organizing teams by facilitating discussions, removing roadblocks, and maintaining focus
• Manage diverse IT teams and ensure accurate delivery of project commitments
• Communicate and facilitate effectively across agile teams and the organization

AVP, PRISM Scrum Master

Account Manager

• Partner with assigned Walmart Regional Vice President leadership team(s) to lead engagement and support of the credit program
• Work with Sr. client partners to provide a robust strategy and growth mechanisms to grow the credit program
• Deliver on SYF and OnePay’s credit program objectives for applications, new accounts and credit sales through the development and execution of initiatives across region(s) in assigned territory
• Monitor partner performance dynamics to develop and support growth strategies and action plans
• Help maintain competitive information and optimize how we differentiate vs the competition
• Ability to work effectively in a highly cross functional environment with other departments such as Marketing, IT, Risk, Operations & Training to support business objectives

AVP, Regional Account Manager – OnePay SouthEast

Sales

• Sell Regional & Club-level client leadership on the benefits of our products • Drive application volume to meet/exceed goals • Exceed customer satisfaction by meeting/exceeding client satisfaction survey goals • Enhance implementation of in-store marketing programs; conduct ongoing training • Develop credit awareness programs with store/market management • Support Client Program Manager and client team initiatives • Attend/support store opening and relocation events • Develop and maintain key external client relationships at store, market, and regional levels • Develop annual marketing plans for stores to support business goals

AVP, Credit Sales Manager

Customer Support

• Receive and respond to all communications within mandated service level
• Diagnose and resolve Tier 1 troubleshooting opportunities with >85% First Call Resolution
• Assist with accessing the portal and utilize portal
• Troubleshoot Basic Kiosk Hardware and Software Issues
• Document information within tickets and escalate issues outside scope
• Perform special projects as assigned

Customer Support Representative

Data Scientist

• Lead end-to-end analytics delivery for AEO Credit Card Program
• Develop analytics strategies, roadmaps, and frameworks
• Collaborate with growth teams and cross-functional partners
• Build strong relationships and serve as an analytics advocate
• Drive productivity and actionability of reporting & measurement analytics
• Oversee junior analysts and manage offshore teams

VP, Analytics Leader

Vice President

• Own the analytics strategy for cardholder account growth
• Partner with marketing and provider office teams
• Create analysis of acquisitions and performance trends
• Provide actionable insights for audience targeting
• Drive business KPI design and measurements
• Act as a Subject Matter Expert

AVP, Health & Wellness Consumer Acquisitions

Data Analyst

• Conduct in-depth analysis of transactional and customer data to identify unusual patterns and potentially fraudulent activities
• Participate in discussions with business partners to define the CB fraud risk appetite
• Participate in periodic fraud risk assessments for CB products and services
• Assist in developing, implementing, refining, monitoring and providing performance tracking of CB fraud strategies to minimize CB fraud risk
• Collaborate with business partners on new CB product or service approval
• Assess and monitor the extent to which fraud strategies adversely impact customer experience
• Develop new fraud strategies to mitigate threats posed by emerging fraud trends in the industry
• Collect, process, and manage large sets of data related to customer transactions and interactions
• Provide reporting on fraud analytics performance, such as fraud KPI and/or KRI reporting or SLA reporting, to senior management
• Work closely with the IT and security teams to implement effective data analysis tools and systems
• Proactively research and identify areas of opportunity for improvement, working closely with the Credit and Fraud Operations team to identify recent fraud patterns, trends, and rings
• Ensure all activities adhere to legal and regulatory requirements as well as internal risk management requirements related to fraud and data privacy
• Complete required fraud strategy documentation and meet audit standards

AVP, Fraud Strategy Data Analytics – Deposits

Procurement

• Develop the sourcing strategy for assigned suppliers
• Ensure supplier compliance during onboarding and engagement renewal
• Negotiate contractual agreements
• Conduct RFPs and vendor research

VP, Sourcing – Technology

Marketing Operations

• Own Health & Wellness Marketing’s operating system
• Enable consistent delivery through clear intake and prioritization
• Establish and run the intake and prioritization engine
• Drive standardization of operational artifacts
• Lead process mapping and documentation

VP, H&W Marketing Operations Enablement

• leads Synchrony’s Cyber Threat Intelligence (CTI), Detection Engineering, and Cyber Hunt programs
• accountable for translating external and internal threat signals into actionable intelligence, proactive hunts, and measurable detection improvements across the enterprise
• partners closely with Synchrony's Joint Security Operations Center (JSOC), Incident Response, Vulnerability Management, and infrastructure/application teams to reduce adversary dwell time and strengthen Synchrony’s cyber defenses
• define intelligence requirements and collection plans focused on threats relevant to financial services and Synchrony’s environment
• produce strategic, operational, and tactical intelligence (executive reporting, actor/campaign tracking, TTP and IOC packages)
• translate intelligence into detection content, hunt hypotheses, response playbooks, and prioritized mitigations
• manage the intelligence lifecycle (collection → analysis → production → dissemination → feedback)
• lead hypothesis-driven hunts mapped to MITRE ATT&CK, focused on high-risk scenarios and validated by available telemetry
• coordinate hunts across endpoint, network, cloud, identity, and edge/WAF; document repeatable hunt playbooks
• escalate validated suspicious activity to Incident Response and support containment/remediation as needed
• convert hunt findings into durable improvements: detections, data onboarding/enrichment, and control remediation
• lead a detection engineering function responsible for building and maintaining detection content and analytics across the enterprise
• develop detection standards (naming, severity, testing criteria, evidence requirements, runbooks) and a structured tuning process
• ensure detections are threat-informed (ATT&CK-mapped), measurable, and aligned to JSOC workflow and triage capacity
• drive detection validation through purple-team/attack simulation outcomes and real incident lessons learned
• partner with SOC to improve alert fidelity, reduce noise, and ensure clear escalation criteria and responder guidance
• maintain a detection backlog and release cadence; ensure change control and documentation for auditability
• perform other duties and/or special projects as assigned.

VP, Cyber Intelligence Leader

Outside Sales

• Deliver on Verizon’s credit program objectives for applications, new accounts and credit sales
• Develop productive relationships with key stakeholders
• Partner with key stakeholders and drive accountability
• Capture and communicate the voice of the Field
• Visit Verizon stores to assess level of credit support
• Support the client at all levels of the organization
• Partner with the Synchrony Financial Compliance team
• Develop methodologies to collect competitive intelligence
• Support the Sales Force Effectiveness Manager(s)

Field Sales Manager

Product Marketing

• Reporting to the Commercialization Leader, OnePay, the Partner & Product Marketing leader will drive product marketing strategy, value proposition development, and partner marketing initiatives to accelerate adoption and program growth for the OnePay and Walmart credit program.
• Translate marketing and roadmap priorities into clear positioning, compelling messaging, and actionable go-to-market plans.
• Ensure campaign readiness across channels and touchpoints.
• Manage strategic planning processes to support critical prioritization and execution of marketing initiatives.
• Drive key strategies across the finish line, partnering with client and cross-functional teams.
• Develop strong business cases that influence key stakeholders and drive portfolio financial performance.
• Lead development and evolution of the program value proposition.

VP, OnePay Partner – Product Marketing

• Deliver on SYF and OnePay’s credit program objectives for applications, new accounts and credit sales
• Monitor partner performance dynamics to develop and support growth strategies and action plans
• Partner with assigned client Sr. field leadership team and drive accountability by supporting their brand
• Help maintain competitive information and optimize how we differentiate vs the competition
• Ability to work effectively in a highly cross-functional environment with other departments such as Marketing, IT, Risk, Operations & Training
• Provide value-added analysis & reporting to client partners to evaluate and drive program performance

AVP, Regional Account Manager – East

• Partner with Walmart Regional Vice President leadership team
• Lead engagement and support of the credit program
• Develop and execute initiatives across region(s)
• Monitor partner performance and support growth strategies
• Drive accountability by supporting brand, culture and values
• Leverage internal and external channels to influence partners
• Maintain competitive information and optimize differentiation
• Coordinate portfolio performance reviews
• Provide value added analysis & reporting to client partners