Synchrony

IT Support

• Provide analytics and reporting support for development and monitoring of credit products
• Support development and enhancement of new and existing credit strategies
• Partner with Strategy Team counterparts
• Support creation of presentations to senior leadership
• Manage the Investment Review Sub-Committee credit process
• Research and provide answers to Provider inquiries
• Drive balanced growth and Provider satisfaction
• Enforcement of existing Bank credit policies

AVP, Portfolio Credit Manager – Health & Wellness

Outside Sales

• Sell Regional & Store level client leadership on product benefits
• Maintain relationships through effective communication
• Attend market/store meetings to drive engagement
• Develop strategies for in store product execution
• Ensure regional strategies are rolled out to stores
• Audit signage and point of sale materials for compliance

AVP, Field Sales Manager – Southwest

Vice President

• Lead monthly Recovery system releases, maintaining release calendars, scope alignment, readiness checkpoints, and promotion criteria
• Ensure QA/UAT completion and formal sign-offs prior to production promotion; facilitate go/no-go readiness discussions and post-release validation
• Coordinate with other Agile Release Trains (ARTs) and platform teams to manage dependencies, sequencing, and shared build impacts, including PI planning prioritization
• Partner with Product Owners, IT Project Managers, Scrum Masters, and Build/Run leaders to manage enhancements, defects, and technical debt tracked in JIRA
• Support backlog refinement and delivery execution by clarifying requirements, strengthening acceptance criteria, identifying risks, and escalating blockers
• Drive continuous improvement in intake, release, and change processes to improve throughput and reduce delivery risk
• Provide guidance on Debt Manager configuration, integration/interface design, and solutioning for complex Recovery needs
• Advise on system impacts related to Fit Logic Advisor rules, security roles/privileges, and supplier management for inbound/outbound file processing and configuration
• Partner with technology teams to identify requirements/design gaps and recommend solutions for integration-focused work
• Collaborate with QA/UAT teams to ensure testing strategy, coverage, and defect triage support release quality and operational readiness
• Support business readiness by providing input on job aids, training materials, and release communications to enable smooth adoption
• Participate in Process Owner forums as an SME; identify process gaps and recommend mitigations/enhancements to support Recovery performance (including reducing stagnant inventory)

AVP, Change Management

Product Manager

• Oversight and leadership of the wing-to-wing feature development cycle including build, test, launch, and performance metrics
• Partner with key stakeholders (Product Management, TechOps, Legal, Compliance, and Credit) to identify, develop and prioritize new product features and the pathway to market delivery
• Prepare for and actively participate in PI planning events, ensuring features are groomed and the team has clear direction on priorities/objectives
• Lead projects in Scaled Agile development methodologies - define story acceptance criteria, manage and prioritize the team backlog, collaborate with the Release Train Engineer, Scrum Master, System Architects, developers and other subject matter experts and contribute to the overall team vision and roadmap
• Work with system architect/engineering to understand Enabler work
• Lead product demos and Inspect and Adapt activities
• Coordinate user acceptance testing (UAT) with internal stakeholders, and ensure features are signed-off by Business and Legal/Compliance teams as required
• Work with internal and external UX and UI partners to create screen prototypes/wireframes, gather feedback and adjust to optimize performance
• Provide updates to Senior Leaders and other internal and external stakeholders
• Partner with internal and external groups to gather market intelligence and user VOC and translate the results into detailed product requirements
• Partner with Digital Analytics team to monitor post-release customer/client feedback, analyze and resolve any identified issues
• Perform other duties and/or special projects as assigned

AVP, B2B Digital Product Owner

Marketing

• Own end-to-end operational execution of marketing campaigns across channels (email, direct mail, digital, SMS, etc.) to ensure on-time, accurate delivery and measurable outcomes
• Segmentation and prioritization of target audiences
• Partner with industry to identify and execute marketing opportunities to build category and brand awareness with physicians, patients, and thought leaders
• Lead recurring campaign operations standups/status meetings; communicate progress and blockers clearly
• Align stakeholders on scope changes, tradeoffs, and timelines; manage expectations and approvals
• Create standard operating procedures and templates to improve throughput and consistency
• Collaborate with internal & external agencies on creative execution and channel delivery
• Partner with analytics teams to measure impact, leverage data to drive future campaigns
• Manage budget including forecasting and tracking

AVP, Marketing Campaign Orchestration

• Report to Home & Auto EVP & CEO
• Lead Synchrony’s partner/industry strategy and commercial performance across the Home Core segment
• Manage a team while leading a cross-functional team on growth imperatives and partnerships
• Develop strategic vision and multi-year growth plan for Home Core segment
• Drive commercialization strategies to increase sales, account volume, and revenue
• Own performance management across the multi-billion dollar Home Core segment
• Partner with various functions to evaluate investment choices and ensure strong execution
• Represent Synchrony’s interests externally across relevant industries
• Lead and oversee complex contract negotiations
• Build strong relationships with Synchrony leadership and stakeholders

SVP, Home Core Leader

• Validate models ensuring adherence to Model Risk Management policies and regulations
• Lead validation projects for various model categories
• Perform in-depth analysis on large data sets to support key analytics and model risks
• Collaborate with business teams to highlight model risks
• Support regulatory examinations and internal audits of modeling processes

AVP, Model Validation

Financial Planning and Analysis

• Serve as the RSS lead and primary solution analysis, design and configuration delivery for major initiatives including new client integrations, new product implementations, and strategic programs (e.g. Project Clarity and Optis, Self-Serve Customer Portal)
• Provide solution design and build leadership for work spanning multiple L3 teams leveraging Debt Manager and other recovery applications
• Lead configuration, FDS creation/updates support financial postings and reconciliation, implement and deploy application configurations for projects involving host systems (Fiserv, VisionPLUS, GECOM) updates and associated impacts to ledgering, accounting, payment posting, and reconciliation systems/applications
• Partner with AVP, Recovery Systems Interface & System Monitoring Lead, AVP, Recovery Financial System, AVP, Recovery Systems Solutions Manager on key control activities, reconciliation and system monitoring as needed
• Collaborate with maintenance/support teams on remediation analysis and validation, including sign-off verification to confirm accurate parsing, processing, and implementation results
• Support RSS risk and control execution in partnership with the Process Governance COE, including annual/periodic requirements (RAQ, PRCSA, PRC, and process maps) reviews, evidence gathering, and support agreed upon issue of remediation delivery
• Partner with Compliance and Legal to implement and enhance controls aligned to Critical to Compliance (CTC) and Critical to Quality (CTQ) requirements for RSS
• Assess downstream operational impacts of technology and strategic changes; lead process redesign and recommend operating model or organizational adjustments as needed
• Work with RSS technical teams, SMEs, and testing teams to ensure accurate prioritization and implementation
• Outline script scenarios with QA and UAT teams based upon project scope and solutions
• Identify continuous improvement opportunities to strengthen compliance with banking regulations and retail finance collections policies and procedures
• Ability to support change management master configuration process during the implementation of new and/or enhancement to existing Debt Manager solutions
• Perform other duties and/or special projects as assigned

AVP, Recovery Systems Solutions – Financial Systems Configuration

• Lead monthly Recovery system releases, maintaining release calendars, scope alignment, readiness checkpoints, and promotion criteria
• Ensure QA/UAT completion and formal sign-offs prior to production promotion; facilitate go/no-go readiness discussions and post-release validation
• Coordinate with other Agile Release Trains (ARTs) and platform teams to manage dependencies, sequencing, and shared build impacts, including PI planning prioritization
• Partner with Product Owners, IT Project Managers, Scrum Masters, and Build/Run leaders to manage enhancements, defects, and technical debt tracked in JIRA
• Support backlog refinement and delivery execution by clarifying requirements, strengthening acceptance criteria, identifying risks, and escalating blockers
• Drive continuous improvement in intake, release, and change processes to improve throughput and reduce delivery risk
• Provide guidance on Debt Manager configuration, integration/interface design, and solutioning for complex Recovery needs
• Advise on system impacts related to Fit Logic Advisor rules, security roles/privileges, and supplier management for inbound/outbound file processing and configuration
• Partner with technology teams to identify requirements/design gaps and recommend solutions for integration-focused work
• Collaborate with QA/UAT teams to ensure testing strategy, coverage, and defect triage support release quality and operational readiness
• Support business readiness by providing input on job aids, training materials, and release communications to enable smooth adoption

QA Automation Engineer

• Reporting to the VP, Tech & Ops Systems Governance Leader, the AVP, Tech & Ops Control Automation Engineer plays a leading role in the automation of industry standard-based control activities that support Synchrony’s operations in the public cloud.
• Identify opportunities for control automation, collaborate with stakeholders on design improvements, and lead the technical build and implementation of these enhanced controls.
• Drive innovation through Tech and Ops with a focus on using automation to eliminate manual control work, collaborative problem solving, and proactive process enhancement.
• In collaboration with Synchrony cloud control framework owners, analyze existing control catalog to identify and prioritize candidates for optimization/automation.
• Engage with activity owners throughout Synchrony to define and document business and technical requirements for control enhancements/automation.
• Execute build and implementation of enhanced/automated controls, utilizing traditional software development lifecycle practices.
• Interact and collaborate with stakeholders and control owners throughout the organization to implement necessary changes and modifications to mitigate operational, regulatory, and financial risks.
• Identify control gaps and potential issues, discuss viable solutions with stakeholders to ensure controls are operating effectively.
• Leverage critical thinking skills to look beyond existing methodologies and current discipline to define and resolve complex problems.

AVP, Tech & Ops Control Automation Engineer

• Oversight and leadership of the feature development cycle
• Partner with key stakeholders for product feature prioritization
• Lead projects in Scaled Agile development methodologies
• Coordinate user acceptance testing (UAT)
• Collaborate with internal and external UX and UI partners to optimize performance
• Provide updates to senior leaders and stakeholders
• Monitor post-release customer/client feedback with Digital Analytics team

• Reporting to the Home & Auto EVP & CEO, accountable for leading Synchrony’s partner/industry strategy and commercial performance across the Home Core segment
• Drive profitable growth across multi‑billion‑dollar portfolios through disciplined commercial execution, new partnership strategies, and strong operating cadence across a complex, matrixed organization
• Set segment strategy, ensure execution against growth and profitability targets, strengthen partner relationships, and develop leadership talent across the organization
• Manage a team directly while leading a cross-functional team focused on driving growth imperatives and partnerships
• Develop the strategic vision and multi-year growth plan for the Home Core segment
• Drive commercialization strategies that increase sales, account volume, partner engagement, and revenue across portfolios while improving profitability and risk-adjusted returns
• Own performance management across the multi‑billion‑dollar Home Core segment, including revenue, expense, and profitability outcomes
• Define and manage performance targets and KPIs to measure growth, portfolio health, and partner performance
• Represent Synchrony’s interests externally across industries, including executive partner engagement and participation in industry-wide events
• Lead and oversee complex contract negotiations, including pricing, economics, performance commitments, and long-term value creation
• Build strong relationships with Synchrony leadership and key stakeholders to deliver cross-functional initiatives

• Monitor and tell the story of portfolio performance across acquisition and account management metrics.
• Proactively communicate emerging risk by partnering with Credit Strategy and Portfolio Credit Managers.
• Partner cross-functionally to design, build, and continuously enhance analytics and reporting that directly aligns to evolving business needs.
• Leverage SAS and other analytics tools to source, cleanse, and structure data into analysis-ready datasets.
• Build intuitive, interactive visualizations that enable leaders to drill into key portfolio drivers and quickly identify opportunities and risks.
• Turn analysis into action by delivering insights that influence credit strategies and improve performance.

AVP, Credit Analytics, Reporting

• Own end-to-end operational execution of marketing campaigns across channels
• Segmentation and prioritization of target audiences
• Partner with industry to identify and execute marketing opportunities
• Lead recurring campaign operations standups/status meetings
• Align stakeholders on scope changes, tradeoffs, and timelines
• Create standard operating procedures and templates to improve throughput
• Collaborate with internal & external agencies on creative execution
• Manage budget including forecasting and tracking

Full-stack Engineer

• Participate in a cross-shore development team
• Review Pull requests and provide feedback to developers
• Owns and works with dev team on deliverables
• Control and improve the code quality in the team
• Implement culture of learning in the team
• Influence and collaborate to create amazing API’s
• Participate in Agile scrums with cross-functional teams
• Participate and contribute in Agile sprints including planning, daily standups, backlog grooming sessions and reviews
• Analyze production defects, troubleshoot systems, identify root cause and implement fixes
• Work with third party vendors to develop software and/or integrate their software into our products
• Perform other duties and/or special projects as assigned

AVP, Portfolio Credit Manager – Health & Wellness

AVP, Field Sales Manager – Southwest

AVP, Change Management

AVP, B2B Digital Product Owner

AVP, Marketing Campaign Orchestration

SVP, Home Core Leader

AVP, Model Validation

AVP, Recovery Systems Solutions – Financial Systems Configuration

AVP, Change Management

AVP, Tech & Ops Control Automation Engineer

AVP, B2B Digital Product Owner

SVP, Home Core Leader

AVP, Credit Analytics, Reporting

AVP, Marketing Campaign Orchestration

Software Development Engineer – II