AVP, Recovery Systems Solutions – Financial Systems Configuration

Synchrony

AVP leading Recovery Systems Solutions focusing on financial systems configuration through cross-functional collaboration and strategic initiatives. Engaging with multiple teams to drive solutions and improvements in recovery processes.

Posted 6/10/2026full-timeAlpharetta • California, Connecticut, Kansas • 🇺🇸 United StatesLead💰 $90,000 - $155,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the RSS lead and primary solution analysis, design and configuration delivery for major initiatives including new client integrations, new product implementations, and strategic programs (e.g. Project Clarity and Optis, Self-Serve Customer Portal)
Provide solution design and build leadership for work spanning multiple L3 teams leveraging Debt Manager and other recovery applications
Lead configuration, FDS creation/updates support financial postings and reconciliation, implement and deploy application configurations for projects involving host systems (Fiserv, VisionPLUS, GECOM) updates and associated impacts to ledgering, accounting, payment posting, and reconciliation systems/applications
Partner with AVP, Recovery Systems Interface & System Monitoring Lead, AVP, Recovery Financial System, AVP, Recovery Systems Solutions Manager on key control activities, reconciliation and system monitoring as needed
Collaborate with maintenance/support teams on remediation analysis and validation, including sign-off verification to confirm accurate parsing, processing, and implementation results
Support RSS risk and control execution in partnership with the Process Governance COE, including annual/periodic requirements (RAQ, PRCSA, PRC, and process maps) reviews, evidence gathering, and support agreed upon issue of remediation delivery
Partner with Compliance and Legal to implement and enhance controls aligned to Critical to Compliance (CTC) and Critical to Quality (CTQ) requirements for RSS
Assess downstream operational impacts of technology and strategic changes; lead process redesign and recommend operating model or organizational adjustments as needed
Work with RSS technical teams, SMEs, and testing teams to ensure accurate prioritization and implementation
Outline script scenarios with QA and UAT teams based upon project scope and solutions
Identify continuous improvement opportunities to strengthen compliance with banking regulations and retail finance collections policies and procedures
Ability to support change management master configuration process during the implementation of new and/or enhancement to existing Debt Manager solutions
Perform other duties and/or special projects as assigned

Requirements

What you’ll need

Bachelor’s degree preferred; or a minimum of 7 years working with a financial institution with concentration on collections, recovery, accounting, finance, business or other related experience
3+ years’ experience in a complex solution analysis, design and build role with cross functional impact
Proficient in process documentation using Visio and Microsoft Word
Strong analytical skills with demonstrated ability to develop solutions and strategic plans
Proficient in Microsoft Office (Excel, PowerPoint, Word)
Ability and flexibility to travel for business as required

Benefits

Comp & perks

Flexibility to work from home near one of our Hubs or in the office
Eligibility for an annual bonus based on individual and company performance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

solution analysissolution designconfiguration deliveryFDS creationapplication configurationsprocess documentationcompliance controlschange managementcontinuous improvementfinancial reconciliation

Soft Skills

analytical skillsleadershipcollaborationcommunicationflexibilityproblem-solvingstrategic planningorganizational skillsattention to detailpartnering