Synchrony

Marketing

• Drive strategic initiatives to empower the commercial organization through targeted marketing programs.
• Lead the development of marketing enablement initiatives that support sales teams.
• Collaborate cross-functionally to prioritize, standardize, and socialize marketing content.
• Develop and manage marketing enablement reporting dashboards for actionable insights.
• Utilize data analytics to identify gaps and recommend strategic adjustments.
• Stay current with industry trends to innovate and elevate programs.
• Support additional strategic projects in support of the broader Marketing Operations team.

VP, H&W Marketing Enablement Leader

Account Manager

• Owns and manages the daily client relationship
• Sets expectations and supports creative team
• Writes creative briefs
• Works with creative strategy, creative, project management and integrated production
• Expertly handles unexpected client concerns or internal challenges
• Leads and coaches a team, ensuring accountability

AVP, Account Management – Team Lead

Vice President

• Drive GenAI Enablement Across the Goldmind Team
• Identify and Coordinate GenAI Training & Certification Opportunities
• Manage GenAI Use Case Development and Pilot Programs
• Reporting and Analytics on GenAI Adoption & Impact
• Lead New GenAI Tool Identification, Evaluation, and Onboarding
• Champion Change Management and AI Adoption
• Collaborate Cross-Functionally

AVP, Creative Technology, Enablement Leader

• Drive strategic initiatives to empower the commercial organization through targeted marketing programs, data-driven insights, and effective enablement tools.
• Lead the design, development, and delivery of marketing enablement initiatives that support sales teams in achieving their targets.
• Collaborate cross-functionally and serve as the strategic connector between marketing, sales, product, and analytics teams.
• Develop and manage marketing enablement reporting dashboards to provide actionable insights on program effectiveness, pipeline progression, and business impact.
• Utilize data analytics to identify gaps, optimize marketing and sales processes, and recommend strategic adjustments.
• Leverage sales enablement technologies and platforms and partner with sales enablement team for scalable distribution of content.
• Stay current with industry, competitive trends and best practices to innovate and elevate enablement programs.

VP, Health & Wellness Marketing Enablement Leader

Sales

• Lead a team of assigned field sales employees to ensure the execution of national and regional sales/marketing initiatives
• Responsible for building and maintaining productive relationships with senior client field leaders
• Responsible for increasing credit utilization across assigned region.
• Develop and implement strategies / tactics / "Best Practices" with sales team to drive credit program utilization.
• Implement systems management to utilize assigned sales personnel's time to increase usage, maximize client time, and keep expenses under budget.
• Implement effective measurement and reward systems with assigned sales personnel.
• Work with various functions including marketing and operations to develop materials and systems to increase sales personnel productivity and client adoption and usage.
• Perform other duties and/or special projects as assigned.

VP, Regional Sales Manager

• Lead a team of field sales managers who sell credit programs
• Hire, mentor, coach, counsel, co-travel and train field sales personnel
• Develop and implement strategies/tactics with sales team to drive credit application and sales performance
• Implement systems management to maximize client time and keep expenses under budget
• Work with various departments to develop materials and systems to increase sales personnel productivity

• Lead and direct a team of 6 client leaders, with oversight of 3 specific P&Ls
• Develop strategic vision and overall client growth plan
• Help lead strategy development and tactical execution of client initiatives
• Drive and execute business strategies to improve cardholder network engagement and portfolio profitability
• Partner with Functional Leadership to execute new portfolio initiatives

SVP, Auto Network

• Drive the evolution of the Enterprise Complaints Program
• Lead the design and management of the new Complaints Management System
• Align and deliver on a cohesive complaint strategy
• Ensure exam readiness and improve reporting and analytics
• Focus on complaint monitoring, root cause analysis, and program controls
• Own all facets of the Complaint Program and Strategy
• Guide root cause analysis and risk identification
• Manage readiness for internal and external reviews
• Ensure quality assurance, process controls, and compliance across the complaints program
• Lead teams that deliver on complaint reporting, and analytics

SVP, Enterprise Complaints Program Leader

• support Strategy leadership in tackling some of the biggest questions facing the firm and the industry
• collaborate with Strategy leadership and business executives to tackle ambiguous and challenging questions
• assist in managing the annual strategic planning process
• prepare detailed analyses and presentations for the CEO, Executive Leadership Team and Board of Directors
• present to and communicate with senior leadership across a matrixed organization
• work with Platform Strategy and Leadership, Ventures, Network Partners, and other stakeholders to develop & execute aligned strategy
• perform other duties and/or special projects as assigned

VP, Enterprise Strategy

Financial Crime

• Design, develop, and maintain AML product features and modules ensuring scalability, reliability, and compliance with regulatory standards
• Document AML Data mapping from Source to AML
• Collaborate with compliance and risk teams to translate AML rules and regulatory requirements into technical specifications
• Implement and optimize transaction monitoring systems, alert generation mechanisms, case management tools, and customer risk scoring features
• Integrate AML product solutions with internal and external data sources, including sanctions lists, watchlists, and transaction data feeds
• Continuously improve AML product performance through data analysis, tuning detection algorithms, and refining workflows
• Work closely with data scientists and analysts to implement machine learning models and analytics for enhanced detection of suspicious activities
• Provide technical troubleshooting, root cause analysis, and swift resolution of AML product issues
• Ensure AML product security, data privacy, and audit readiness
• Support product QA, user acceptance testing (UAT), and participate in release management
• Keep abreast of evolving AML regulations, industry trends, and emerging technologies to innovate product capabilities
• Document system designs, processes, and code in accordance with company standards
• Perform other duties and/or special projects as assigned.

AVP, Product Engineer – AML

• Report to the VP, Supplier Risk Management Program Leader overseeing Supplier Due Diligence, Quality Assurance & Analytics team.
• Drive maturation of supplier due diligence, ensuring regulatory compliance and operational excellence.
• Validate core Program components through quality assurance processes and training Supplier Managers on expectations.
• Develop and maintain data driven reporting dashboards and manage emerging risks and escalation frameworks.
• Partner with Technology Solution Admin team to enhance Supplier Risk Management Program.

VP, Supplier Due Diligence – Monitoring Leader

Security Engineer

• Lead modernization of the Information Security Engineering control landscape.
• Assess and create a vision for strengthening the GRC practices of Security Engineering.
• Advocate for and facilitate the integration of GRC into Security Engineering programs.
• Partner with Risk Managers and Governance personnel to ensure organizational alignment.
• Standardize evidence requirements, retention, and automation opportunities.
• Partner on control testing/assurance activities and prioritize security objectives.
• Provide executive-ready communications and influence decisions through data narratives.
• Monitor project progress, identify and mitigate risks and blockers.

VP, Security Engineering Programs – Controls

Outside Sales

• Drive credit applications and sales to meet/exceed goals.
• Develop and maintain key client relationships with Region, District and Store level.
• Communicate credit performance, business updates and share best practices during Regional and District calls and meetings.
• Adhere to client guidelines for field interactions with field leadership.
• Develop credit strategies with RVP’s that align with client internal processes and priorities.
• Audit credit signs and point of sale credit materials and communicate issues outside of compliance policies.
• Conduct on-going credit training.
• Maximize/leverage credit support and commitment at RVP/District/Store level to drive performance.
• Collaborate with internal functional leaders.
• Attend/support store opening, relocation events or off-site meetings as requested.
• Perform other duties and or special projects as assigned.

Field Sales Manager

• Develop fraud strategies in collaboration with Synchrony fraud strategy and infrastructure organizations.
• Execute, monitor, and drive process improvement of existing transactional fraud strategies.
• Engage with Visa / MC networks on industry trends, score models, and evolving protection mechanisms.
• Partner with modeling teams/vendors to drive advanced targeting strategies.
• Partner cross-functionally on strategies across the credit I fraud lifecycle.
• Drive and influence across leadership levels regards initiatives and results, as well as participate in strategizing with portfolio credit teams.
• Ad hoc analytics / insights, validations, remediations.
• Execute batch tests / Challenger analytics.
• Responsible for process controls and maintaining regulatory review rhythm with Compliance, Legal & Fair Lending Teams.
• Supports related exams, audits and business continuity planning.
• Build for the future by understanding industry, economic and business needs.
• Analyze and explore datasets in order to find opportunities and support fraud innovation through data analytics.
• Perform other duties and/or special projects as assigned.

VP, Fraud Analytics, Strategy

Risk

• Lead and develop a high-performing Data Governance team, setting clear goals, coaching performance, building capability (training, hiring, succession), and driving a culture of accountability, risk mindset, and operational rigor.
• Own execution of PII Discovery operations and governance, including data source onboarding, scan monitoring, issue triage/remediation coordination, and overall platform health and stability.
• Manage PII discovery policy and rules governance, including creation/maintenance of identifier rules, exception management, approvals, and documentation to ensure compliant and consistent application.
• Establish and report PII discovery performance insights, defining and improving KPIs/KRIs and delivering actionable, executive-ready metrics and summaries aligned to business outcomes.
• Support the Consumer Rights Program through controlled, audit-ready reporting, responding to data subject-related requests in partnership with Legal/Compliance/Operations and improving workflows for speed, accuracy, and traceability.
• Provide governance oversight for the Outbound Data Share program, ensuring requests are reviewed, approved, documented, renewed, and compliant with policy, privacy laws, and contractual obligations.
• Drive enterprise adoption through training, stewardship, stakeholder enablement, and Data Literacy oversight, providing execution support for Synchrony’s enterprise Data Literacy Program.
• Ensure strong governance, risk, and control alignment, maintaining documentation and evidence for audits/regulatory inquiries and coordinating issue remediation across 1st/2nd/3rd line stakeholders.

VP, H&W Marketing Enablement Leader

AVP, Account Management – Team Lead

AVP, Creative Technology, Enablement Leader

VP, Health & Wellness Marketing Enablement Leader

VP, Regional Sales Manager

VP, Regional Sales Manager

SVP, Auto Network

SVP, Enterprise Complaints Program Leader

VP, Enterprise Strategy

AVP, Product Engineer – AML

VP, Supplier Due Diligence – Monitoring Leader

VP, Security Engineering Programs – Controls

Field Sales Manager

VP, Fraud Analytics, Strategy

AVP, Analytics – Data Governance