Synchrony

Vice President

• Execute contract record reviews and approvals within the system of record
• Document and report on contract record defects globally to leadership
• Manage contract template maintenance in the system of record including but not limited to creation, editing and testing of variables
• Maintain contract record reporting including contract status, data integrity, contract deviations & future payment obligations
• Responsible for operational governance metric reporting for contract management
• Ensure contract management and sourcing risks and controls are executed in accordance with the risk and control self-assessment processes
• Assist with project management efforts including testing of technology releases & enhancements within the contract management tool
• Act as the SME for the contract lifecycle management tool; coach and educate stakeholders on best practices and provide refresh training, as required
• Engage the broader source to pay team to optimize usage of the contract lifecycle management tool
• Execute ad hoc contract analysis related to regulatory exams, internal audits & internal testing
• Maintain contract management Records Information Management detail and documentation
• Rigorously manage compliance in accordance with applicable laws, government regulations and Synchrony policies and procedures
• Perform other duties and/or special projects as required

AVP, Contract Lifecycle Manager

Analyst

• Provide primary analytical support for Product Optimization analytics and strategies
• Analyze large and complex datasets to uncover insights that inform product optimization strategies
• Collaborate with cross-functional teams to develop and enhance new products and solutions
• Utilize statistical modeling and advanced analytical techniques to develop recommendations
• Communicate findings clearly through reports, dashboards, and presentations
• Establish test and control strategies to measure/track performance

AVP, Product Optimization Analyst

Marketing

• Assist in accurately monitoring and forecasting key growth drivers
• Lead high-impact decisions that steer marketing initiatives towards achieving business goals
• Help lead the PAR process to evaluate campaign effectiveness
• Maintain an in-depth understanding of competitive credit card products and market dynamics
• Drive cutting-edge, insight-led campaign strategies that fuel portfolio growth
• Demonstrate a strong curiosity for emerging trends and technologies
• Employ strong communication, presentation, and storytelling skills

VP, Marketing and Merchant Programs

• Lead strategic marketing initiatives with a focus on growth and innovation
• Assist in accurately monitoring and forecasting key growth drivers
• Help lead campaign effectiveness evaluations and refine marketing strategies
• Maintain understanding of competitive credit card products and market dynamics
• Drive innovative campaign strategies that fuel portfolio growth
• Employ strong communication skills to connect insights to leadership

VP, Marketing & Merchant Programs Manager

• Build strong working relationships with healthcare providers
• Drive product adoption and engagement
• Manage existing provider book and enroll new providers
• Lead sales strategy and manage budget for assigned territory
• Utilize identified sales strategies to achieve results
• Maintain knowledge of Synchrony/Health & Wellness products

AVP, Practice Development Manager – Dental

Collections

• Own collections contact strategies for digital channels (including mobile app, email, text), letters and statement messages for secured and unsecured consumer revolving and installment portfolios.
• Lead development, testing and rollout of contact strategies for various sub-populations (e.g., customers who have requested no calls, customers working with debt settlement companies).
• Includes developing the business case, obtaining all approvals, partnering with Operations and IT to implement, ensuring appropriate controls, and ensuring robust reporting and monitoring.
• Lead development of collections digital and letter strategies for new client start-ups, new client conversions, new products, etc.
• Actively map and analyze the current customer journey for written communications, implementing refinements to drive improved customer engagement; lead development of new creatives / messages and partner with client managers to obtain required partner approvals and with business strategy implementation team and/or IT to implement.
• Champion the adoption of next-generation communication technologies such as mobile app communications (e.g., account status messages, push notifications) & RCS (“SMS 2.0”).
• Partner with Technology & Operations teams to assess digital opportunities such as Text to Pay / Pay By Text.
• Utilize data-driven insights to identify growth and improvement opportunities, ensuring strategies remain agile and aligned with evolving customer behaviors and business goals.
• Drives automation and process excellence initiatives to enhance operational efficiency, improve customer engagement, and optimize collections outcomes.
• Utilize generative and agentic AI technologies to advance predictive analytics, personalize customer communications, and drive smarter, more effective collections strategies.
• Partner with Collections Operations to identify, prioritize, test and rollout initiatives to reduce expenses and/or to improve customer experience.
• Partner with Compliance and Legal to complete gap assessment for new laws, regulations and regulatory guidance and, if necessary, lead and implement changes to ensure compliance.
• Own Collections strategy process support including strengthening test design and monitoring.
• Ensure robust governance, processes and controls are in place.
• Prevent, detect and remediate issues.
• Comply with company policies and control requirements for Non-Model Tools / strategies.
• Lead or co-lead support for frequent regulatory exams, audits and reviews including explaining policies, strategies, tests and reporting.
• Complete regular benchmarking.
• Stay abreast of industry trends to identify emerging opportunities and risks.

VP, Collections Digital and Contact Strategy

Growth Marketing

• Reporting to the VP, H&W Product Solutions - Growth
• Identify potential opportunities for installment loan products and MSF within CareCredit clients.
• Partner with Account Managers to successfully present, sell and onboard strategic and mid-market accounts and drive utilization.
• Assist with research of markets and assessment of opportunities for expansion creating growth plans to target with installment loans.
• Collaborate with the product team to develop solutions and identify any product shortcomings required to move into new markets.

AVP, H&W Product Solutions – Growth

• Assume ownership of full life cycle credit risk management for Home Core portfolios
• Provide Credit Risk reporting and analysis for assigned portfolios
• Identify and manage consumer credit risk across all components of the cardholder life-cycle through data gathering and analytics
• Prepare and present client facing and leadership team presentations
• Maintain and develop client reporting and ad-hoc analytics with SAS, Tableau and other data tools
• Drive enhanced strategies, using champion/challenger leanings to manage credit and fraud risk
• Coordinate multisite/country resources to ensure delivery and accuracy of monthly MIS and reporting needs
• Provide clear guidance to the organization on risk appetite and prudent growth
• Maintain effective and credible challenge of critical decisions and business processes

AVP, Portfolio Credit – Home and Auto

• Design, test, implement and validate collections and internal recovery contact strategies for email, SMS/text, phone, and letter channels.
• Lead capacity management and prioritization of all Collections Strategy Delivery work.
• Create and implement robust prioritization and scheduling processes.
• Develop future state vision, roadmap and organizational design.
• Lead Collections Strategy Delivery work for Synchrony Prism.
• Provide expert case support that includes researching questions or potential issues identified by Collections Strategy, Recovery Strategy or other teams.
• Ensure compliance with applicable laws, regulations and company policies.

VP, Collections Strategy Delivery Leader

IT Support

• planning and executing model, non-model tool (NMT) and model risk management audit engagements
• risk assessments and continuous monitoring activities
• independent and objective assessment of risk management practices, governance and controls
• providing third line of defense coverage of modeling and NMT activities and risks
• evaluating model development, governance, validation, ongoing monitoring, and associated risks
• drafting audit plans, developing audit tests, and leading audit execution
• ensuring audits conform with professional and departmental standards, budgets, and timelines

VP, Risk Audit Manager – Modeling

• The VP, Senior Audit Manager – Growth & Risk Management is primarily responsible for planning and executing Risk Audit engagements.
• Participating as a team member responsible for providing objective assessment of risk management practices including governance, and control framework effectiveness.
• Responsible for the execution of audit engagements that entail the review, testing, analysis, and conclusion over the design and effectiveness of the bank’s control environment.
• Contribute to the direction and focus of the Internal Audit team's activities through active engagement in risk assessment, audit planning and continuous monitoring processes.
• Assess inherent and residual risks, and control environment with expertise in Risk Management Frameworks and Corporate Governance.
• Identify and assess the impact of control deficiencies.
• Prepare high quality audit deliverables including planning memorandum, audit programs, working papers, drafts of audit issues, and audit reports.
• Ensure effective and efficient execution of audits in conformance with professional and departmental standards, budgets, and timelines.

VP, Senior Audit Manager – Risk

Manager

• Support One Pay India and US analytics and marketing teams in the design and execution of marketing campaigns and tests for the OnePay portfolio
• Own end-to-end daily, weekly, and monthly reports, report findings and open items to leadership
• Proactively propose, initiate, execute and own strategic projects
• Regularly communicate with stakeholders on Project Understand requirements and deliver on ad hoc requests
• Facilitate meetings with US Portfolio analytics team, including making presentations as necessary
• Spearhead use of the latest tools and techniques in the industry and leverage for portfolio growth
• Responsible and committed to the last mile execution of projects
• Contribute to internal initiatives, perform other duties and/or special projects, as assigned

Manager, Analytics – OnePay

• Fulfill the business and organizational priorities, as well as spearhead the Quality strategy
• Promote AI and Automation initiatives, and introduce innovative solutions aimed at enhancing operational efficiency
• Unify QA practices across various teams, pinpoint opportunities for improvement, and deploy new tools and technologies to elevate the organization’s overall quality maturity
• Ensure process compliance , and foster continuous improvement
• Track quality KPIs and formulate action plans to enhance performance
• Collaborate with cross-functional teams to guarantee that quality standards are consistently applied

AVP – Quality Automation

Risk

• Lead and manage end-to-end data analytics efforts to support the Risk Testing team, ensuring data quality, integrity, and completeness across multiple internal systems and data warehouses.
• Analyze complex transactional and operational data to uncover trends, anomalies, and insights that inform risk testing strategies and enhance control effectiveness.
• Provide actionable recommendations based on analytics findings to support the Risk Testing team in identifying and mitigating enterprise risk exposures.
• Collaborate closely with Risk Testing teams across multiple sites, including VP and SVP stakeholders, to drive alignment, knowledge sharing, and effective communication of data-driven insights.
• Develop, maintain, and improve analytics frameworks, tools, and processes that support risk testing objectives and foster innovation in analytics approaches.
• Manage and mentor a team of three analysts, providing guidance, coaching, and development to ensure delivery of high-quality analytics outputs.
• Partner with IT and data management teams to access and leverage relevant data sources, ensuring effective integration and utilization of internal systems and data warehouses.
• Promote adherence to compliance requirements and enterprise risk policies as they relate to data analytics and risk testing activities.
• Oversee documentation practices and the use of project management tools (such as JIRA) to track analytics projects, tasks, and deliverables.
• Support continuous improvement initiatives by staying current on industry trends, best practices, and emerging analytics methodologies applicable to risk testing.

AVP, Enterprise Risk Analytics

• Develop, implement and monitor new account credit strategies that drive profitable growth while operating within the risk appetite
• Create strategies that minimize both Synchrony’s and the retail partners’ risks, while balancing the risk–reward tradeoff
• Use advanced analytics to build custom credit risk strategies, perform strategy validation, testing, implementation, and on-going monitoring of key credit metrics
• Drive enhanced strategies using champion/challenger learnings to reduce credit risk and improve customer experience
• Proactively research and identify areas of opportunity for improvement, work closely with the client teams to identify client needs and customize strategies that are mutually beneficial
• Be able to communicate effectively by articulating strategy recommendations clearly and concisely during meetings
• Complete required strategy documentation and meet audit standards
• Work closely with implementation team to ensure strategy is implemented correctly through pre and post implementation validation
• May provide direction and support to other team members including mentorship
• May perform other duties and/or special projects as assigned