Synchrony

Full-stack Engineer

• Build Microservices, MFE’s & API’s leveraging cloud technologies with high quality and sound design principles
• Lead an Workstation Agile Team and Partner with business stakeholders and IT to ensure requirements are understood, solutioned within standards and delivered on time.
• Manage multiple IT technologies and priorities of the team and dependent teams using Agile methodologies.
• Align with Workstation modernization journey and work with cross functional team to design and build solutions accordingly.
• Create and manage proactive monitoring across all modules to avoid and/or reduce the adverse impact on any applications.
• Manage DevOps pipelines for Microservices, MFE’s & API’s
• Analyze production defects, troubleshoot systems, identify root cause and implement fixes
• Work with third party vendors to develop software and/or integrate their software into our products
• Perform other duties and/or special projects as assigned

AVP, Software Engineer III, Servicing Apps

Vice President

• Provide hands-on analytic support to projects tied to the SYF Consumer Bank within Digital Platform Analytics
• Handle day to day analytic requests for Consumer Bank team
• Proactively manage all analytic projects with weekly status updates
• Work hands-on and lead various projects from ideation to presentation
• Manage, coach, and develop a team of 5 analytics professionals
• Develop and apply advanced analytics to optimize business outcomes
• Partner with Analytics CoE teams to drive best practices

VP, Analytics – Consumer Bank

Data Engineer

• Understand and manage the data needs for Synchrony’s fraud teams
• Responsible for the design and implementation of scalable & fault tolerant data applications on Big-Data & Cloud Platforms
• Store and process terabytes of data from upstream sources with high availability
• Partner with information architects, platform architects, data scientists and product management on solution requirements to design solutions
• Resolve problems through in-depth evaluation of business processes and enterprise standards & procedures
• Comply with data management standards and procedures
• Responsible for design, development, testing oversight and production implementation using AI, AWS services, Spark, Hive, Kafka, API, Scala, Python, & SQL
• Daily meetings with the technical team to ensure appropriate data solutions
• Work closely with Product Owners, Product Managers, Program Managers, Scrum Masters and Team Members in a Scaled Agile framework
• Engage in mid-level business partner engagement; management of relationship and inter-group planning among technology leadership/peers
• Stay up to date on latest trends in Data engineering and recommended best practices
• Utilize innovative frameworks to avoid redundancy by promoting automation
• Collaborate with data engineering team members to promote Synchrony values and culture
• Perform other duties and/or special projects as assigned

AVP, Data Engineer

• Conduct in-person visits to high-value healthcare providers across the Dental industry
• Drive product adoption and engagement supporting healthcare providers
• Own a defined book of mid-to-large practices; prioritize accounts and set practice-level strategies
• Develop long term client relationships with physician offices
• Assist providers to identify and capitalize on growth opportunities
• Engage in-person and virtual meetings with office staff and doctors/owners
• Ensure clear understanding of the CareCredit program
• Drive engagement in scheduled, outcome-driven meetings
• Lead sales strategy and manage budget for assigned territory
• Utilize identified sales strategies to achieve results
• Develop profound knowledge in Dental industry
• Meet/exceed performance measurements and KPI expectations
• Assist with commercialization of provider Point of Sale (POS) initiatives
• Partner with industry account representatives to drive adoption and utilization

AVP, Practice Development Manager – Dental

Security Engineer

• Help Synchrony build one of the most resilient information security programs in financial services.
• Operate as the Program Manager for Project Meridian, orchestrating execution across all workstreams.
• Maintain the integrated roadmap, clearing the path for delivery teams.
• Manage a dedicated team of specialist consultants.

VP, Information Security Program Manager

Sales

• Lead a team of assigned field sales personnel to ensure the execution of national and regional sales/marketing initiatives.
• Responsible for increasing credit utilization across assigned regions.
• Develop and implement strategies / tactics / 'Best Practices' with sales team to drive credit program utilization.
• Implement systems management to utilize assigned sales personnel's time to increase usage, maximize client time, and keep expenses under budget.
• Implement effective measurement and reward systems with assigned sales personnel.
• Work with various departments including marketing and operations to develop materials and systems to increase sales personnel productivity and client adoption and usage.
• Perform other duties and/or special projects as assigned.

VP, Regional Sales Manager – West Coast

Account Manager

• Build and maintain relationships with Directors of Operations
• Drive strategic growth initiatives for the field team including training tool development
• Support client team initiatives and ensure program performance & sales goals are met
• Proactively identify areas of opportunity to develop and improve client relationships

AVP – Account Sales Manager

• Own and drive end-to-end delivery of complex customer activation initiatives
• Lead and directly manage a team of Customer Activation Initiatives Managers/resources
• Execute delivery planning and manage workstreams for Growth initiatives
• Stay current on relevant credit card industry standards and regulations
• Own the Synchrony Plastics Strategy across various card package designs
• Create, document, and maintain executive-ready strategy artifacts
• Establish strategy governance and maintain version control
• Translate complex inputs into clear executive narratives
• Lead executive communications for plastics strategy

VP, Lead Customer Activation Initiatives Manager

• Sell Regional & Club level client leadership on the benefits of our products
• Drive application volume to meet/exceed goals - measured as percent increase to Op Plan
• Exceed customer satisfaction by meeting/exceeding established Client Satisfaction survey target goals
• Enhance implementation of in-store marketing programs; conduct on-going training
• Develop credit awareness programs with store/market management
• Audit signage, point of sale material for compliance purposes and communicate issues accordingly
• Support Client Program Manager and client team initiatives
• Compile and present results of on-going credit programs; manage travel and marketing budgets
• Attend/support store opening and relocation events
• Develop and maintain key external client relationships at store, market, and regional levels
• Maximize/leverage credit support and commitment at store level
• Develop annual marketing plan for stores to support business goals

AVP, Regional Credit Sales Manager

• Sell Regional & Club-level client leadership on the benefits of products
• Maintain relationships through effective and timely communication
• Attend market/store meetings
• Develop in-store product execution strategies/action plans
• Ensure regional strategies are effectively rolled out to clubs
• Drive application volume to meet/exceed goals
• Exceed customer satisfaction by meeting target goals
• Enhance implementation of in-store marketing programs
• Compile and present results of ongoing credit programs
• Manage travel and marketing budgets
• Develop and maintain key external client relationships

AVP, Credit Sales Manager

IT Support

• Own the partnership with the client to minimize risk exposure for both Synchrony and the retailer partners.
• Collaborate effectively across functions to promote sustainable portfolio growth.
• Develop and deliver comprehensive presentations to clients and leadership.
• Champion innovative credit, fraud and authentication risk strategies.
• Provide credit oversight and expert input on deal renewals, new products, and pricing decisions.
• Set clear expectations and guidelines regarding risk tolerance and prudent portfolio growth to internal stakeholders.
• Maintain a credible, constructive challenge to critical credit decisions and business processes.

VP, Portfolio Credit Manager

Data Analyst

• Support the Data Governance Team to expand program adoption across Synchrony through communication, training, and support of the oversight community, including training/workshop coordination and stewardship support.
• Support PII data discovery and scoping operations (where applicable), including scan monitoring/triage, exception management, and coordination of remediation actions with responsible teams.
• Support consumer rights / DSAR operational processes (as applicable), including fulfillment of CCPA/CPRA right-to-access and right-to-erasure requests in alignment with internal Privacy OLAs.
• Support outbound data sharing governance with third parties by managing the request process and overseeing the workflow, expediting emergency requests, supporting process questions/issues, and ensuring timely progression through required approvals.

AVP, Analytics – Data Steward

Product Manager

• Partner with multiple internal and external sources to understand upcoming feature requests and scope
• review technical implementation details of new features to advise agile teams for impacts to client rollout
• lead offshore development teams in both New Client Implementations and existing client change requests
• act as a liaison between the development teams and the business requestors
• work with internal stakeholders to facilitate wing to wing UAT prior to any production environment changes
• partner with IT production Support teams to identify and validate consistencies between UAT and production environments
• ensure continuous improvement efforts to enhance performance and provide increased functionality
• collaborate with Agile Product Owners and System Engineers to understand new feature requests and implementation details
• partner with Digital Analytics team to monitor A/B test results using Adobe Analytics, including analyzing and resolving any identified issues
• support and aid in any Legal/Compliance items related to Production configuration changes
• develop a deep understanding of the Digital Apply and Installments acquisition platforms and provide input about future product features or enhancements
• develop streamlined processes to ensure production change releases without adverse impact to existing functionality
• perform other duties and/or special projects as assigned

AVP, Product Owner – Digital Apply

Security Analyst

• Triage, analyze, and investigate identity hygiene issues, defects, and control gaps.
• Coordinate with assurance and technical teams for remediation paths.
• Support configuration and onboarding of data sources for visibility.
• Create clear investigation summaries and issue briefs.
• Develop repeatable operational processes and runbooks.

AVP, Senior Identity Security Analyst

DevOps Engineer

• Design and implement foundational SRE practices (SLIs/SLOs, error budgets, incident management)
• Partner with InfoSec and engineering teams to define reliability standards and operating models
• Establish and drive adoption of SRE principles across teams and provide guidance to onboarding organizations to the framework.
• Design and implement incident response processes and escalation models
• Integrate and optimize alerting and on-call workflows using PagerDuty
• Develop and maintain operational runbooks and playbooks
• Lead or support incident reviews and postmortems with a focus on continuous improvement
• Integrate SRE workflows with enterprise platforms such as ServiceNow
• Automate operational tasks, incident workflows, and reporting
• Improve system resilience through automation and self-healing mechanisms
• Design and execute chaos engineering experiments to validate system resilience
• Identify failure modes and proactively address system weaknesses
• Collaborate with engineering teams to improve fault tolerance and recovery strategies
• Drive adoption of reliability best practices across the organization
• Provide guidance and mentorship on SRE principles
• Perform other duties and/or special projects as assigned