Synchrony

Call Center Representative

• Oversee and be accountable for Synchrony’s Contact Center Modernization (CCM) strategy, roadmap, delivery, and value realization
• Leverage Contact Center as a Service (CCaaS) to drive the transformation of legacy call center technologies and processes to a modern cloud-based contact center platform
• Serve as the executive program leader with a consumer-first mindset to deliver standout customer experiences and enhance frontline associate experiences
• Ensure modernization delivers a practical, intuitive, and scalable product grounded in servicing environments
• Translate insights into prioritized capabilities, partner on training/enablement, and adoption plans
• Drive the strategy, integrated planning, change management, risk and issues management, critical path, prioritization, and delivery of “epics” and capabilities
• Collaboratively execute on strategic groupings of multiple related capabilities that modernize the contact center
• Model a “listen, learn, and engage” approach—actively partnering across Operations, Technology, Product, Risk, Compliance, Training , HR , Workforce planning

SVP, Contact Center Modernization

IT Support

• Support credit risk management of the Travel Cobrand portfolios
• Responsible for Credit Risk reporting and analysis
• Identify and manage consumer credit risk across all components of the cardholder life-cycle through data gathering and analytics
• Prepare and present client facing and leadership team presentations
• Drive enhanced strategies, using champion/challenger leanings to manage credit and fraud risk
• Provide analytics and input for deal and promotional pricing activities
• Coordinate multisite/country resources to ensure delivery and accuracy of monthly MIS and reporting needs
• Maintain effective and credible challenge of critical decisions and business processes

AVP, Portfolio Credit Manager

Vice President

• Support Agile Scrum Teams through critical dependency commitments and Program Risk mitigation/closure
• Strong communication, analytical, tactical and technical skill set used to drive requirements, testing and production validation
• Develop, maintain, and ensure compliance of application release management, outage management and change processes and standards
• Assist in managing the Program Increment (PI) planning process including the management of Agile ceremonies, support ART backlog refinement/ prioritization and coordinate planning with other ARTs
• People management for the team: Regularly communicates with team about the day-to-day activities; coaches on different business tasks; offers feedback for teams and individuals; leads by example; solicits feedback from employees; and performance management
• Lead end-to-end cloud migration projects, including assessment, planning, migration, and post-migration support
• Collaborate with cross-functional teams such as Infrastructure, Security, Application Owners, and Compliance to ensure smooth migration processes
• Ensure adherence to financial sector regulatory requirements, security policies, and compliance standards during migration activities

VP, Cloud Agile Lead

• Own and drive end-to-end delivery of complex customer activation initiatives
• Lead and directly manage a team of Customer Activation Initiatives Managers/resources
• Execute delivery planning and manage workstreams for Growth initiatives
• Stay current on relevant credit card industry standards and regulations
• Create, document, and maintain executive-ready strategy artifacts
• Establish strategy governance and maintain version control
• Translate complex inputs into clear executive narratives
• Lead executive communications for plastics strategy
• Support additional duties and special projects

Lead Customer Activation Initiatives Manager

Marketing

• Execute cardholder marketing campaigns across lifecycle stages (including early month-on-books, activation, engagement, and retention) to support portfolio goals.
• Manage end-to-end campaign execution across channels (e.g., email, direct mail, digital placements, and client-owned channels), ensuring on-time delivery and accuracy.
• Coordinate day-to-day campaign development with internal partners (Marketing COEs, Digital, Creative, Operations, Technology, Analytics, Legal, Risk/Compliance) and client teams.
• Build and maintain a consistent operating rhythm (status updates, timelines, requirements gathering, approvals, launch readiness) to ensure smooth delivery of initiatives.
• Own campaign workflow management: intake, documentation of requirements, creative trafficking, reviews/approvals, production handoffs, and launch confirmation.
• Partner with Analytics to support campaign setup needs (audience selection requirements, segmentation inputs, measurement tagging) and to compile/read results for post-campaign recaps.
• Support creative development and production by coordinating assets, revisions, routing, and final approvals with internal and/or external creative resources.
• Ensure all campaigns adhere to Synchrony and client brand standards, operational controls, and legal/regulatory requirements; maintain documentation for audits and reviews.
• Identify execution risks and issues early, escalate as needed, and drive resolution to protect launch dates and customer experience.
• Support quarterly/annual planning processes by coordinating inputs, schedules, and documentation (execution-focused support).

AVP, QVC Group – Marketing

• Develop and support best-in-class analytic solutions/algorithms for Fraud Prevention Strategy team (Transactional Fraud).
• Design, implement, and optimize transaction monitoring strategies (e.g., rules/controls, thresholds, segmentation) to improve fraud capture while minimizing customer friction and protecting approval rates.
• Identify, quantify, and communicate key fraud trends and emerging attack patterns using advanced analytics; partner with stakeholders to deploy mitigation strategies and compensating controls.
• Own end-to-end strategy lifecycle management (ideation → analysis → testing/validation → implementation → monitoring), managing multiple projects/priorities independently.
• Establish and maintain strategy performance monitoring and reporting (e.g., fraud loss rate, approval rate impact, false positive rate, decline accuracy, alert yield, operational throughput as applicable); deliver regular readouts to leadership.
• Execute champion/challenger testing (A/B tests) and iterative tuning; document results and recommend rollouts/scale-back based on measured impact.
• Drive enhancements that differentiate fraud loss mitigation strategies across strategic portfolio segments, leveraging unique risk/customer behaviors and incremental data signals.
• Work with finance and PCM teams to ensure strategies are driving the desired P & L impacts.
• Partner closely with Fraud Operations to align strategies to queue design/alert logic and operating procedures; identify opportunities to reduce manual review and improve decision quality.
• Provide swift actions to combat immediate fraud attacks (triage, containment, and stakeholder updates) and conduct post-mortems to implement durable preventative controls.
• Support strategy governance, including change control, monitoring documentation, and audit readiness (in partnership with risk/compliance as applicable).

AVP, Transactional Fraud Strategy

Data Engineer

• Provide technical leadership for building and enhancing on‑premises data warehouse solutions and accelerating migration to AWS, including Amazon Redshift.
• Understand and manage the data needs of stakeholders in a single business vertical.
• Responsible for design, development, testing oversight, and production implementation using on‑prem RDBMS platforms, Ab Initio, SQL, and AWS.
• Partner with information architects, platform architects, data scientists, and product management on solution requirements.
• Lead the technical team to ensure appropriate data solutions to meet business goals.

Senior Data Engineer

• Support development of agenda and materials for Executive Leadership Team and annual Board of Director strategy review
• Focus on developing Enterprise-level growth strategy and associated content
• Partner with Finance team to determine implications of growth strategies on key company metrics
• Partner with business platforms, functions, and finance to ensure materials are presented in a compelling manner
• Support approval processes and work with leadership to define new enterprise growth initiatives
• Identify and research potential initiatives and develop execution strategies
• Support and lead other C-Suite special projects
• Work with the M&A team and ELT on M&A strategy

AVP, Enterprise Strategy

• Manage and enhance privileged access management infrastructure
• Install, configure, and maintain Delinea Secret Server, Server Suite, platform components, and Delinea Just Enough Privilege (JEP)
• Integrate various IT systems, applications, and network devices with the PAM vault
• Support the management, vaulting, and rotation of privileged credentials across integrated platforms
• Collaborate with network, security, and application teams to ensure seamless PAM integration and compliance
• Provide on-call support for PAM system availability, responding to incidents and outages
• Monitor PAM system health, apply patches and upgrades, and optimize performance
• Document system configurations, integrations, procedures, and incident resolution reports
• Serve as a technical leader, providing guidance and oversight to engineers
• Identify opportunities for automation and self-service

VP, Privileged Access Management, PAM Engineer

Full-stack Engineer

• Participate in a cross-shore development team
• Review Pull requests and provide feedback to developers
• Own and work with dev team on deliverables
• Control and improve the code quality in the team
• Implement culture of learning in the team
• Influence and collaborate to create amazing APIs
• Participate in Agile scrums with cross-functional teams
• Analyze production defects, troubleshoot systems, identify root cause and implement fixes
• Work with third party vendors to develop software and/or integrate their software into our products

Software Development Engineer – II

Sales

• Drive application volume to meet/exceed goals
• Exceed customer satisfaction by meeting/exceeding established Client Satisfaction survey target goals
• Enhance implementation of in-store marketing programs; conduct on-going training
• Develop credit awareness programs with store/market management
• Audit signage, point of sale material for compliance purposes and communicate issues accordingly
• Support Client Program Manager and client team initiatives
• Compile and present results of on-going credit programs; manage travel and marketing budgets
• Attend/support store opening and relocation events
• Develop and maintain key external client relationships

AVP, Regional Credit Sales Manager

• Leverage customer rewards earn/burn behavior to develop scalable, data-driven solutions that enhance marketing effectiveness, reduce attrition, and strengthen customer engagement
• Lead evaluation of client-specific loyalty reporting, identifying gaps and root causes, recommending corrective actions, and ensuring ongoing oversight and adherence to reporting compliance standards
• Provide data-driven insights to partners on value propositions, including industry benchmarks, usage trends, and recommendations to improve program performance and effectiveness
• Lead/manage multiple cross-functional projects end-to-end, ensuring on-time delivery, high-quality outputs, and complete documentation in alignment with audit and governance requirements
• Manage and develop the team, including workforce planning, hiring, performance management, coaching, and career development

AVP, Loyalty Analytics – Targeting Strategy, Optimization

• Lead an Analytics Team of 50 plus individuals
• Partner closely with remediation coordinators and subject matter experts to deeply understand remediation issues, identify impacted consumer populations, and ensure all instances of consumer harm are identified in accordance with applicable guidelines
• Create, collect, and analyze consumer data to support effective and accurate remediation efforts, and generate files that, when executed, properly rectify consumer harm
• Oversee code standardization and quality assurance processes, ensuring all analytics code meets enterprise standards for accuracy, timeliness, and compliance
• Establish and track KPIs and KRIs for the analytics function, using data-driven insights to optimize operations and proactively address risks
• Design, implement and monitor controls and automation frameworks that guarantee transparency, accuracy, and effectiveness of the remediation analytics process
• Lead the development of templates, job aids, and procedure documentation to standardize onboarding and promote code and analysis consistency across the analytics team
• Oversee analytics team capacity planning, forecasting, and resource assignments using tools and systems that provide transparency to workload and project status
• Collaborate closely with IT, Validation, and Process Optimization teams to improve accessibility and integrity of collections data, identify and resolve process gaps, and implement enhancements across platforms and data sources
• Provide mentorship and thought leadership on analytics and coding best practices, fostering a culture of continuous improvement and innovation
• Oversee project plans, deadlines, and quality assurance for all remediation analytics deliverables

VP, Remediation Analytics – Standards

Scrum Master

• Lead agile teams as the Scrum Master for customer servicing platform initiatives
• Collaborate with product owners, technical leads, and stakeholders to deliver innovative solutions
• Generate progress reports indicating team velocity and burn-down
• Facilitate Agile ceremonies and manage Sprint processes
• Coach Agile behavior and remove distractions affecting team operations

AVP, Digital Scrum Master

Product Manager

• Drive the vision and roadmap of innovative new capabilities to keep the business as an industry leader
• Subject matter expert for owned product(s) with deep expertise including but not limited to features, functionality and customer journey
• Manage, prioritize, and track implementation of features within the program backlog
• Ensure work focuses on features with maximum value that are aligned with product strategy and enterprise goals
• Collaborate with subject matter experts across the enterprise to document current and future state wing-to-wing payment processes
• Facilitate process mapping sessions as needed
• Identify and document deliverables, dependencies, and risks
• Understand industry insights, intel and market analysis
• Accountable for research, analysis and business case development of new products or components.
• Actively collaborate with scrum teams to clarify business requirements, remove roadblocks and gain alignment around feature or product strategy
• Oversee user acceptance testing, set the quality standard for delivery and develop test plans
• Participate in team agile ceremonies to validate quality, document testing outcomes and provide feedback to improve team processes
• Lead and execute change management strategies across the value chain including product release plans