Synchrony

Vice President

• Coordinate and manage enterprise-wide, cross-functional M&A integration projects to realize Synchrony’s strategic initiatives
• Partner across Synchrony functions (i.e., Operations, Collections, Marketing, Risk, Finance, IT, etc.) to plan projects, secure resources, execute on plans and ultimately deliver on program objectives – working closely with the SVP, M&A and VP, M&A
• Support M&A leadership in identifying and evaluating acquisition opportunities
• Work cross-functionally to ensure effective transition from strategy to execution and to evaluate and execute on M&A opportunities
• Lead and/or manage other Business Strategy and Development projects as needed
• Present to and communicate with senior leadership across a matrixed organization
• Design and lead project/program governance including workstream/functional leaders, project/sub-project leaders, project teams, steering committees and project sponsors
• Oversee and manage the creation and execution of project plans, risks/issues assessments, and effective project change control
• Create dashboards, reporting and communications material to track progress, risks/issues, status, business decisions and integration closure
• Keep project teams, sponsors, champions and steering committees apprised of status, informed of risks/issues and engaged in initiatives
• Develop and manage rigorous project management and control plans, working closely with process owners, project teams, subject matter experts, project sponsors, champions and senior management.

VP, M&A, Integration

Sales

• Effectively, lead, mentor, and develop a team of sales leaders to maximize their performance and achieve new accounts and sales goals
• Plan, organize, and oversee daily field sales activities, ensuring effective territory coverage, and customer engagement
• Design and execute effective sales processes and Go-to-Market engagement strategies while ensuring alignment across DSG brands (including: DSG, Golf Galaxy, House of Sports and Public Lands)
• Share strategic vision, goals and objectives, ensuring clear communication and cascade with entire team
• Design and standardize sales model, and govern sales processes; embed tools, enablement, data and analytics into workflows to further optimize sales strategy
• Conduct virtual and physical co-travels with FSM’s and ASM to coach, develop, recognize, and gather best practices
• Utilize internal tools to drive effectiveness (Teams, Microsoft, SFDC, Seismic, Map Anything, etc.), to develop materials and systems to increase Field Team productivity and adherence to role expectations
• Develop and oversee the team budgets (travel, contest, store operations) to strategically support all client engagements and optimize resource utilization
• Maintain strong organizational culture through implementing programs that drive employee development, morale, motivation, leveraging SYF leadership commitments, Great Places to Work efforts and championing diversity and inclusion principles
• Provide leadership to ensure adherence to company policies, ethical sales practices external and internal compliance and regulatory requirements
• Provide executive level updates on overall performance
• Perform other duties and/or special projects as assigned

VP, Sales Leader – DSG

Product Manager

• Support development of the roadmap for the Payment Hub’s products and services
• Develop, maintain, and prioritize the product backlog
• Clarify product requirements and ensure delivery against expectations
• Write and prioritize user stories
• Oversee testing process and release process
• Lead Post-Prod Validation
• Create and maintain standardized functional documentation of each feature
• Lead scrum teams and engage with stakeholders

AVP, Treasury – Payment Systems Product Owner

• Provide leadership across IAM domains
• Develop and execute multi-year roadmaps
• Build and nurture strong relationships across various teams
• Identify, assess, and mitigate technical and organizational risks
• Lead and contribute to designing technical solutions
• Ensure standards, policies, and procedures are accurately documented
• Define, implement, and monitor Key Risk Indicators and Key Performance Indicators
• Independently resolve technical challenges

VP, Technical IAM Programs

Ecommerce

• Pitch prospective merchants, sharing Synchrony eCommerce Solutions and communicating how Synchrony can help small and mid-size digital merchants grow their businesses
• Engage existing merchants, encouraging merchants to deploy Synchrony marketing assets to maximize program value
• Catch ‘dropped’ or ‘partial’ leads in the eCommerce funnel, establishing contact and working to enroll and activate those merchants
• Re-engage dropped merchants who fail to complete the underwriting process
• Ensure program performance & sales goals are met
• Partner with cross-functional team in the development and implementation of growth strategies
• Help maintain competitive information and relay learnings to Product teams to continue to improve Synchrony’s solution
• Proactively identify areas of opportunity to develop & improve client relationships as well as sell potential prospects on the benefits of joining the Synchrony financing program.
• Continually promote and apply Synchrony Financial Values, acting as a role model for integrity.
• Perform other duties and/or special projects as assigned

VP, Client Development – eCommerce Solutions

• Sell Regional & Store level client leadership on the benefits of products
• Maintain relationships through effective and timely communication
• Attend market/store meetings and develop execution strategies
• Ensure strategies are effectively rolled out to stores
• Drive application volume to meet/exceed goals
• Exceed customer satisfaction by meeting/exceeding established Client Satisfaction survey target goals
• Enhance implementation of in-store marketing programs and conduct on-going training
• Develop credit awareness programs with store/market management
• Support Client Program Manager and client team initiatives
• Compile and present results of on-going credit programs

Credit Sales Manager – JCP

Solutions Engineer

• Design and guide the architecture for complex systems, ensuring that it is secure, scalable, performant, adaptable, and meets business needs.
• Assist in crafting and maintaining the architecture roadmap, future state technology architectural strategy, along with application modernization and migration roadmap.
• Design solutions to business needs by documenting systems, data, and business logic of an end-to-end business process.
• Ensure compliance with architecture, security, and technology standards set by Synchrony.
• Be a leading architect for development teams, influencing them through all phases of Agile development life cycle.
• Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create exceptional application solutions.
• Implement new technologies and assist developers as they migrate to new technologies.
• Participate in Agile scrums consisting of cross-functional teams.
• Design data models to support complex business processes.
• Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command.
• Lead Agile sprints as the technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews.
• Participate in troubleshooting production defects, root cause analysis, incident reports, and provide direction in problem resolution.
• Provide 24x7 on-call support periodically throughout the year.
• Identify ways to increase efficiency and improve system performance.
• Work with third party vendors to develop software and/or integrate their software into the company's products.
• Perform other duties and/or special projects as assigned.

VP, Solution Architect – Digital Servicing

Outside Sales

• Coach and train regional and store level client leadership on product benefits
• Drive application volume to meet/exceed goals
• Exceed customer satisfaction by meeting/exceeding established client goals
• Develop credit awareness programs with store/regional management
• Conduct monthly in person and virtual training
• Audit signage and point of sale material for compliance
• Compile, document and present results of weekly engagements

AVP, Field Sales Manager

• Define and execute the Sam’s Club credit sales strategy
• Lead a team of Regional Sales Managers
• Drive education and adoption of Sam’s Club Consumer and Commercial credit programs
• Achieve and surpass credit application and sales targets
• Develop, communicate, and execute strategic action plans to drive sales growth
• Inspire, coach, and guide Regional Sales Managers
• Strengthen partnerships across stakeholders
• Own sales forecasting, pipeline management
• Manage expense budgets
• Establish and maintain long-term relationships with key client contacts
• Gather and interpret competitive intelligence and market trends to identify opportunities
• Lead or participate in special projects as assigned

VP, Sales Leader

Analyst

• Provide analytical/quantitative input to develop, document, implement and monitor the build of complex consumer fraud risk models
• Use business analysis, process, and quantitative knowledge to ensure business intent is matched with modeling outcomes
• Document development decisions under SR11-7 guidelines
• Work on ad-hoc projects as needed
• Serve as a key contributor and lead developer for various models (XGBoost, LightGBM, Logistic Regression, GLM)
• Work within SYF’s cloud-based data and modeling platforms and tools to develop and refine models and support fraud strategies
• Perform in depth analysis on large data sets, and prepare analysis and reports to support discussions on key analytics and model risks
• Support development, documentation, implementation and monitoring of true-name fraud, synthetic risk, and merchant risk models using SAS/Python
• Work closely within the credit and risk organization to validate accuracy and performance of statistical models and to identify issues requiring further investigation
• Assist in development/understanding of vendor models to ensure accuracy and relevancy
• Provide independent research and analysis to support conceptual soundness of key models
• Liaise with the Synchrony Financial business teams to uncover and highlight model risk associated with models
• Keep pace with the latest developments in academia, regulatory environment, risk technology (vendor and in-house) and financial services industries to embrace change and drive improvements cross-functionally.

Senior Analyst, Credit Model Development

QA Engineer

• Lead Synchrony’s SOX Section 404 Compliance Program
• Develop, communicate, and obtain approval for the annual SOX testing plan
• Present scoping and risk assessment results for approval
• Provide regular updates on SOX lifecycle activities to senior leadership
• Oversee the classification, escalation, and remediation tracking of RRQA-identified issues

VP, Controllership – SOX & Regulatory Reporting Quality Assurance Leader

Program Manager

• Responsible for the technical management and delivery of the strategic initiatives of world-class loyalty capabilities and processes
• Manage various technology programs to drive integration of key systems and processes
• Serve as the Technical Project Manager for critical projects that differentiate loyalty programs
• Applies technical expertise and Agile experience to project schedules and on time delivery

VP, Loyalty Program Manager

Operations

• Understand end-to-end payment services, including transaction flows, payment channels, key systems, and their impact on GL and reconciliation.
• Accurately process monetary transactions within servicing or proprietary banking systems meeting CTQ standards.
• Participate in trailing activities related to De-conversions and Conversions.
• Support reconciliation processes as needed.
• Contribute to process improvement projects in Payment Services and general accounting functions.
• Maintain accounting clearing and charge-off standards for uncleared items.
• Complete assigned journal entries accurately and on time.
• Document process flows, procedures, and create job aids.
• Communicate unusual exceptions, delays, or mis-posted items to managers and associates.
• Assist in preparing dashboards by providing relevant process metrics.
• Perform additional duties and special projects as assigned.
• Support team oversight and, when applicable, monitor work and provide feedback to drive performance improvements.

Manager, Treasury – Inbound Payments Operations

Account Manager

• Lead execution of CareCredit’s partnership strategy within healthcare payments ecosystem
• Collaborate with marketing, sales, and business development to design and execute partnership campaigns
• Act as a trusted advisor to operational and executive stakeholders
• Facilitate strategic alignment across teams
• Own communications within partner organizations
• Perform other duties and/or special projects as assigned

VP, Strategic Technology Partnerships – Specialty, Wellness

• Develop and execute B2B omni-channel marketing strategies
• Create scalable programs that generate and nurture leads
• Lead digital strategy and partner with digital teams
• Create and articulate compelling value propositions
• Identify, prioritize, and gain alignment around marketing strategies