Synchrony

Vice President

• Partner with Acquisition and Account Management (transactional) strategy teams to identify opportunity areas for customer growth/retention, improve existing credit and customer decisions, loss mitigation; proactively detect anomalies and diagnose drivers using existing reporting and performance monitoring
• Translate business questions into analytical problem statements, hypotheses, and success metrics; define test design and measurement approach in partnership with stakeholders
• Perform data extraction, preparation, feature/variable creation, segmentation, deep-dives, trend analysis, and pattern recognition; apply ML/advanced analytics techniques when appropriate to generate actionable insights
• Develop clear, executive-ready narratives, including impact sizing, trade-offs, and recommended actions to enable prioritization and decisioning
• Support piloting by providing targeting logic, monitoring/measurement frameworks, and post-test readouts; iterate based on results
• Collaborate with model development teams on feature ideas and analytical findings; partner with Technology/Data teams to address data gaps, improve data quality, and enable implementation/monitoring capabilities

AVP, Strategy Sciences

• Provide leadership and hands-on analytic support to the Home Specialty & Merchant Experience teams within H&A Platform while leading the India analytics team to design, develop, implement and monitor analytic solutions catering to business priorities and propose new analytic solutions to optimize business value and dealer/customer experience.
• Handle day to day analytic requests for Home Specialty clients & Merchant Experience team, and the prioritization of projects with US Analytics team and stakeholders, lead from a strategic perspective.
• Lead strategic/complex analytics projects that are priorities for H&A platform from beginning to end, including ideation, data mining, strategy formulation, and presentation of results and recommendations.
• Co-own development of the analytic agenda and roadmap with US counterpart and deliver on portfolio goals.
• Be a hands-on leader and willing to roll up sleeves to lead projects, perform data analysis as well as provide strategic thought leadership to more junior analysts.
• Together with US analytics teams, foster strong partnership and engagement with both the internal Synchrony business and client teams.
• Participate in strategy sessions with Cross Functional stakeholders to drive analytics in support of business goals.
• Participate in working sessions/communicate key findings to stakeholders and clients.
• Manage, coach and develop a team of 4 analytics professionals dedicated to the Home Specialty & Merchant Experience Team.
• Formulate strategy and action plan to recruit, retain and develop analytic talent.
• Develop & apply advanced analytics to optimize business outcomes.
• Share learnings and capabilities with broader analytics community and play an instrumental role in developing use cases to showcase IAH capabilities.
• Partner with Analytics CoE teams to drive best practices and centralized analytic capabilities across clients.
• Proactively manage all analytic projects with weekly update on timeline, status, and resource allocation; Ensure delivery of all BAU and strategic projects based on business demand and requirements.
• Partner with Digital and Journey Analytics teams to develop and implement analytic solutions to improve customer experience across different channels.
• Drive internal initiatives, perform other duties and/or special projects, as assigned.

VP, Analytics – Home Specialty & Merchant Experience

Controller

• Maintain a thorough understanding of end-to-end Cash Accounting processes, including transaction flow, key systems and data sources in order to provide expert guidance to support various projects, process improvement initiatives.
• Lead assigned Cash Accounting projects from intake through implementation, including scope, plan, timeline, RAID (risks, assumptions, issues, dependencies), and status reporting.
• Identify control gaps, reconciliation breaks, inefficiencies, and manual work; design and execute solutions using Lean/automation opportunities.
• Collaborate with Operations, Controllership, Treasury, Compliance, Audit, and Technology teams to align requirements and deliver outcomes.
• Define/track KPIs (e.g., aging, breaks, recon timeliness, exceptions, write-offs, SLA adherence) and provide recurring performance insights and dashboards.
• Ensure procedures meet policy requirements; support internal/external audits and evidence preparation; strengthen documentation and control testing readiness.
• Maintain SOPs, process maps, control narratives, and change logs; ensure smooth handoffs and knowledge transfer.
• Manage stakeholder communications, training, and adoption plans to ensure solutions stick and teams are enabled.
• Perform deep dives on recurring issues, define corrective actions, and drive closure with measurable results.
• Provide recommendations to Process Owner/Managers based on data, trends, and operational risk considerations.

Manager, Cash Accounting

Customer Support

• Consolidating, analyzing, and reporting operational data for the Payment Security debt cancellation product
• Produce operational reporting (QA/call monitoring, training completion, dispute volumes/aging, complaint trends) and summarize key insights
• Own KPI definitions and reporting governance (methodology, data dictionary, SOPs) to ensure consistency and audit readiness
• Validate and reconcile data sources; perform QA checks to ensure accuracy, consistency, and data integrity
• Develop and deliver exception reporting and trend analysis to identify risks, anomalies, and SLA/control gaps
• Support compliance and regulatory reporting and provide documentation/evidence for audits/exams as needed
• Maintain issue/error logs and coordinate follow-up actions through resolution
• Build strong cross-functional relationships with supplier and internal SYF teams

Senior Analyst, Customer Experience Reporting & Insights

Marketing

• Support the Scalable Marketing Measurement Team in driving key initiatives related to Marketing Campaign Performance.
• Prepare dashboards and perform data validation.
• Engage with 3rd party partners to standardize and automate data feeds.
• Collaborate across multiple time zones with onshore and offshore teams.

Senior Analyst, Scalable Marketing Measurement Analytics

Call Center Representative

• Own the product strategy, roadmap, and scaled delivery of capabilities that power our customer connection points.
• Deliver modern, streamlined technology and capabilities to enable forecasting, scheduling, and intraday management.
• Support smarter orchestration of work and partner across the enterprise with the primary stakeholders.
• Establish product metrics and operating cadence, including KPIs, experimentation, release planning, and continuous improvement tied to operational and customer outcomes.
• Champion modernization and change adoption, influencing stakeholders and guiding rollouts that enable seamless omnichannel servicing across voice, digital, chat, and messaging.

VP, Product – Contact Center Routing, Workforce Planning

Bilingual

• Responsible for validation of calls to support business requirements
• Provide support in execution of complaint monitoring controls
• Project suggestions on criteria changes based on requirements
• Conduct validation and calibration sessions as necessary
• Partner with internal and external resources to develop deliverables
• Support projects driving operational excellence as subject matter expert

Senior Specialist, Bilingual Speech Validation

Product Manager

• Manage, develop, and drive Synchrony merchant channel product
• Provide visionary leadership and strategic direction for the portfolio to meet business growth, profitability, and customer needs
• Own the provider/merchant experience and work with leadership team to evolve and maintain the supporting point of sale for Synchrony merchants
• Define and deliver product strategy, roadmap and prioritization of new features in concert with complementary point of sale channels
• Work directly with Product Marketing, IT, Analytics, Sales, and business stakeholders to improve merchant experience
• Gather Voice-of-Customer feedback and form recommendations on future capabilities

AVP, Product Management

Financial Crime

• Design, develop, and maintain AML product features and modules ensuring scalability, reliability, and compliance with regulatory standards
• Document AML Data mapping from Source to AML
• Collaborate with compliance and risk teams to translate AML rules and regulatory requirements into technical specifications
• Implement and optimize transaction monitoring systems, alert generation mechanisms, case management tools, and customer risk scoring features
• Integrate AML product solutions with internal and external data sources, including sanctions lists, watchlists, and transaction data feeds
• Continuously improve AML product performance through data analysis, tuning detection algorithms, and refining workflows
• Work closely with data scientists and analysts to implement machine learning models and analytics for enhanced detection of suspicious activities
• Provide technical troubleshooting, root cause analysis, and swift resolution of AML product issues
• Ensure AML product security, data privacy, and audit readiness
• Support product QA, user acceptance testing (UAT), and participate in release management
• Keep abreast of evolving AML regulations, industry trends, and emerging technologies to innovate product capabilities
• Document system designs, processes, and code in accordance with company standards
• Perform other duties and/or special projects as assigned

AVP, Product Engineer – AML

• Lead and execute client and partner marketing initiatives for Large Client Dental Practices
• Develop and present marketing strategies, quarterly business reviews, and annual marketing calendars
• Present and sell-through plans to external executives/C-suite
• Optimize marketing spend and pursue additional funds to meet growth goals
• Collaborate cross-functionally with analytics, finance, and agency teams
• Manage marketing budgets including forecasting and expense tracking

VP, Large Client Marketing

Administrative Assistant

• Provide administrative support services to Senior Vice President and senior leadership team members.
• Independently handle assigned duties and balance needs of staff.
• Interact with employees, clients, vendors, stakeholders professionally.
• Effectively use computer and company software programs.
• Manage busy and complex calendars, arrange travel plans and events.
• Process invoices and ensure timely vendor payments.
• Coordinate compilation of large PowerPoint presentations.

Senior Administrative Assistant

• Define product vision and strategy for Intelligent Routing and Workforce Optimization.
• Own the end-to-end product roadmap and delivery for inbound/outbound intelligent routing.
• Lead product management for Workforce Planning Optimization platforms, focusing on platform modernization and capability delivery.
• Own platform integration strategy and execution to ensure seamless connectivity across systems.
• Establish product metrics and operating cadence including KPIs.
• Accountable for longer-term platform capabilities including APIs and microservices.
• Perform other duties and/or special projects as assigned.

VP, Product – Contact Center Routing, Workforce Planning Capabilities

• Support the Scalable Marketing Measurement Team in driving key initiatives & projects related to Marketing Campaign Performance
• Prepare dashboards and perform data validation
• Engage with 3rd party partners to integrate, automate, and standardize data feeds
• Provide support to Portfolio Marketers and Analytics to understand the performance metrics for marketing campaigns
• Collaborate cross-functionally with onshore and offshore teams
• Use Synchrony Project Management tools such as Kanban board to track progress and timelines for all tasks within the team

• Build, Implement & Manage H&W Marketing Measurement Roadmap: Develop and implement a time-bound, tangible and detailed analytics roadmap (around use case development, design of approach, and H&W feature expansion) for the H&W scalable measurement tool & case study development, outlining key milestones, resources, and timelines for achieving long-term goals.
• Develop Measurement Approach for H&W: Design & lead the development of scalable methods & measurement tools (to incorporate platform nuances) in alignment with cross-functional teams.
• Lead H&W Optimization Activities: Drive adoption and usage of these centralized tools by creating actionable insights around campaign effectiveness, customer behavior, and ROMI across campaigns. These will play a critical role in monthly & quarterly business reviews.
• Lead the Marketing Optimization team: Provide guidance and mentorship to team members and act as a thought partner to business users & US counterparts
• Be hands-on in data & Analytics: Be a hands-on leader and be able to personally dive into data, conduct analysis, prototype tools, especially in early stages of tool development or for highly strategic projects.
• Lead internal initiatives, perform other duties and/or special projects, as assigned

VP, Analytics – Marketing Measurement Consulting

Designer

• Ensure Defect free Implementation for all rule engine changes with strong controls and governance and adhere timely deliverables without failure
• Support operational credit team in response to internal and external audit requests
• Design automations around various processes
• Work on several different projects simultaneously, of varying complexity and length
• Proactively manage efforts to maintain stakeholder satisfaction, and quantify project benefits delivered

AVP, Strategy Sciences

VP, Analytics – Home Specialty & Merchant Experience

Manager, Cash Accounting

Senior Analyst, Customer Experience Reporting & Insights

Senior Analyst, Scalable Marketing Measurement Analytics

VP, Product – Contact Center Routing, Workforce Planning

Senior Specialist, Bilingual Speech Validation

AVP, Product Management

AVP, Product Engineer – AML

VP, Large Client Marketing

Senior Administrative Assistant

VP, Product – Contact Center Routing, Workforce Planning Capabilities

Senior Analyst, Scalable Marketing Measurement Analytics

VP, Analytics – Marketing Measurement Consulting

Manager, Acquisition Implementation Design – Development