SupportYourApp

Implementation Specialist

• Lead end-to-end implementation projects, acting as the primary point of contact from point-of-sale to a fully operational, live product and ensuring a seamless client experience;
• Conduct deep-dive discovery sessions to understand clients' procurement and financial processes and translate business requirements into customized, optimized product workflows;
• Manage timelines, deliverables, and technical alignment, guiding clients through data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data into the platform;
• Keep both internal teams and client-side stakeholders on track with strict deadlines, managing risks and unblocking technical dependencies;
• Deliver high-impact interactive workshops and onboarding sprints for key client stakeholders, enabling them to operate the platform independently;
• Create tactical, highly structured enablement resources (deployment playbooks, configuration guides, short video workflows) to standardize the implementation process;
• Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into actionable product improvements.

Implementation Consultant, B2B Client Onboarding

Implementation Consultant, B2B Client Onboarding, Global

Implementation Consultant, Fluent English – B2B Client Onboarding

Customer Support

• Deliver outstanding customer support via phone calls, chats, and emails;
• Address customer inquiries;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Support internal teams to resolve operational challenges.

Customer Support Consultant, fluent English, Spanish

• Lead end-to-end implementation projects, acting as the primary point of contact from point-of-sale to a fully operational, live product and ensuring a seamless client experience;
• Conduct deep-dive discovery sessions to understand clients' procurement and financial processes and translate business requirements into customized, optimized product workflows;
• Manage timelines, deliverables, and technical alignment, guiding clients through data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data into the platform;
• Keep both internal teams and client-side stakeholders on track with strict deadlines, managing risks and unblocking technical dependencies;
• Deliver high-impact interactive workshops and onboarding sprints for key client stakeholders, enabling them to operate the platform independently;
• Create tactical, highly structured enablement resources (deployment playbooks, configuration guides, short video воркфлоус) to standardize the implementation process;
• Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into actionable product improvements.

• Provide exceptional customer support via emails;
• Assist customers with product-related inquiries;
• Support customers with job posting inquiries and other service-related requests;
• Accurately document customer interactions and update tickets in the support platform;
• Escalate complex or unresolved issues to the appropriate internal teams when necessary;
• Collaborate with internal teams to ensure timely issue resolution and continuous service improvement;
• Securely work with customers’ sensitive information.

Customer Support Consultant, Fluent English & Spanish

Implementation Consultant, Fluent English – Global

• Deliver outstanding customer support via phone calls and emails
• Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting
• Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users
• Document issues, resolutions, and troubleshooting steps accurately in the system
• Escalate complex or unresolved issues to the appropriate teams when needed
• Handle sensitive customer data with care and security
• Communicate with developers and cross-functional specialists.

Customer Support Consultant, Native German

• Deliver outstanding customer support via phone calls and emails
• Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting
• Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users
• Document issues, resolutions, and troubleshooting steps accurately in the system
• Escalate complex or unresolved issues to the appropriate teams when needed
• Handle sensitive customer data with care and security
• Communicate with developers and cross-functional specialists

Customer Support Consultant, fluent German

• Deliver outstanding customer support via phone calls and emails;
• Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting;
• Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users;
• Document issues, resolutions, and troubleshooting steps accurately in the system;
• Escalate complex or unresolved issues to the appropriate teams when needed;
• Handle sensitive customer data with care and security;
• Communicate with developers and cross-functional specialists.

Product Specialist

• Provide exceptional technical support for software via calls, emails, and chats;
• Assist customers with product-related inquiries;
• Diagnose and troubleshoot software-related issues, deliver timely resolutions;
• Support customers with software installation, configuration, and day-to-day usage;
• Provide technical assistance for software updates, patches, and new releases;
• Deliver engaging training sessions and webinars for customers;
• Design and develop high-quality training materials, user guides, and learning resources to support ongoing customer education;
• Securely work with customers’ sensitive information.

Product Support Consultant, Fluent English

Social Media Manager

• Coordinate projects and provide day-to-day operational support across campaigns;
• Manage creative briefings and coordinate timelines with our agency to ensure all assets are delivered on time;
• Upload and manage creative assets in Meta;
• Follow internal procedures and SOPs;
• Collaborate with internal teams to ensure efficient issue resolution;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

Implementation Consultant, B2B Client Onboarding

Implementation Consultant, B2B Client Onboarding, Global

Implementation Consultant, B2B Client Onboarding

Implementation Consultant, Fluent English – B2B Client Onboarding

Customer Support Consultant, fluent English, Spanish

Implementation Consultant, B2B Client Onboarding

Implementation Consultant, B2B Client Onboarding, Global

Customer Support Consultant, Fluent English & Spanish

Implementation Consultant, Fluent English – Global

Customer Support Consultant, Native German

Customer Support Consultant, fluent German

Customer Support Consultant, fluent German

Customer Support Consultant, fluent German

Product Support Consultant, Fluent English

Back-office Social Media Specialist, Fluent German, English