SupportYourApp

Customer Support

• Deliver outstanding customer support via phone calls, chats, and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists;

Customer Support Consultant, Hospitality

Support Engineer

• Deliver outstanding technical support via phone, chat, and email;
• Communicate with technical teams and system operators to provide updates, clarify issues, and coordinate resolutions;
• Monitor and respond to SCADA alerts and control system notifications, ensuring timely identification of potential technical issues;
• Perform initial troubleshooting and diagnostics to determine the root cause of SCADA or control system faults;
• Log, prioritize, and escalate incidents according to established incident management procedures;
• Build strong and lasting customer relationships, ensuring effective resolution of user concerns and system alarms;
• Maintain accurate documentation of daily checks, system status reports, incident logs, and support tickets;
• Apply customer support best practices to ensure a high-quality user experience;
• Maintain a strong understanding of client solutions while meeting established KPIs.

Technical Support Consultant, Systems Technician, Fluent English

Technical Support Consultant, Fluent English

• Deliver outstanding technical support via emails and chats
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists.

Technical Support Consultant, Trading & VPS

• Deliver outstanding technical support via emails and chats;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

Frontend Engineer

• Розвивати та підтримувати headless WordPress архітектуру;
• Оптимізовувати продуктивність вебсайту (особливо mobile);
• Реалізувати lazy loading та частковий рендеринг;
• Покращувати Core Web Vitals та Lighthouse score;
• Займатися реалізацією технічного SEO;
• Підтримувати зовнішні інтеграції (форми, webhooks, API);
• Забезпечувати безпеку та стабільність роботи сайту;
• Підтримувати CI/CD процеси;
• Брати участь у редизайні та покращенні UX з технічної сторони;
• Через 1–2 роки — ініціювати архітектурні покращення, якщо це буде доцільно.

Fullstack Web Developer, WordPress, JS

• Розвивати та підтримувати headless WordPress архітектуру;
• Оптимізовувати продуктивность вебсайту (особливо mobile);
• Реалізувати lazy loading та частковий рендеринг;
• Покращувати Core Web Vitals та Lighthouse score;
• Займатися реалізацією технічного SEO;
• Підтримувати зовнішні інтеграції (форми, webhooks, API);
• Забезпечувати безпеку та стабільність роботи сайту;
• Підтримувати CI/CD процеси;
• Брати участь у редизайні та покращенні UX з технічної сторони;
• Через 1–2 роки — ініціювати архітектурні покращення, якщо це буде доцільно.

• Deliver outstanding customer support via phone calls, chats, and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

Account Executive

• Identify, engage, and close new enterprise accounts in the tech, SaaS, and fintech sectors;
• Leverage your professional network to connect with senior decision-makers and create meaningful partnerships;
• Manage the entire sales cycle — from prospecting to negotiation and contract closure;
• Collaborate closely with leadership to refine sales strategies and expand our enterprise client base;
• Represent SupportYourApp at client meetings, conferences, and industry events (occasional travel);
• Use CRM tools provided by the company to manage pipeline, forecast results, and ensure data accuracy.

Customer Support Consultant, Hospitality

Technical Support Consultant, Systems Technician, Fluent English

Technical Support Consultant, Fluent English

Technical Support Consultant, Trading & VPS

Technical Support Consultant, Trading & VPS

Technical Support Consultant, Trading & VPS

Technical Support Consultant, Trading & VPS

Fullstack Web Developer, WordPress, JS

Fullstack Web Developer, WordPress, JS

Customer Support Consultant, Hospitality

Customer Support Consultant, Hospitality

Senior Enterprise Account Executive