Implementation Consultant, B2B Client Onboarding

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Implementation Consultant responsible for guiding B2B clients through onboarding and configuration processes for a SaaS platform. Leading projects and ensuring client satisfaction through effective collaboration and management.

Posted 7/21/2026contractRemote • 🇷🇸 SerbiaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B SaaS Implementation and Project Management, with a strong focus on client engagement and process optimization. Proficient in managing multiple projects, utilizing advanced analytical skills, and delivering effective training and enablement resources.

Highest-signal resume keywords

B2B SaaS ImplementationProject ManagementAdvanced Excel SkillsChange ManagementCustomer Success

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data MappingVendor List MigrationBusiness Process OptimizationTechnical AlignmentAPI Integration

Soft Skills

Excellent CommunicationRelationship BuildingProblem-Solving MindsetProactive ApproachOrganizational Skills

Tools & Technologies

ERP SystemsCRM SystemsGoogle SheetsDeployment PlaybooksConfiguration Guides

Industry Keywords

Customer-Facing RoleImplementation ProjectsStakeholder ManagementProcess TransformationBusiness Metrics

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead end-to-end implementation projects, acting as the primary point of contact from point-of-sale to a fully operational, live product and ensuring a seamless client experience;
Conduct deep-dive discovery sessions to understand clients' procurement and financial processes and translate business requirements into customized, optimized product workflows;
Manage timelines, deliverables, and technical alignment, guiding clients through data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data into the platform;
Keep both internal teams and client-side stakeholders on track with strict deadlines, managing risks and unblocking technical dependencies;
Deliver high-impact interactive workshops and onboarding sprints for key client stakeholders, enabling them to operate the platform independently;
Create tactical, highly structured enablement resources (deployment playbooks, configuration guides, short video workflows) to standardize the implementation process;
Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into actionable product improvements.

Requirements

What you’ll need

1+ year of experience in B2B SaaS Implementation, Project Management, Customer Success, or a similar customer-facing role;
Proven experience managing multiple customer implementation projects simultaneously while keeping deadlines, stakeholders, and project scope under control;
Advanced English proficiency, both written and spoken, with confidence in leading business meetings and negotiations;
Strong analytical mindset and advanced Excel or Google Sheets skills, with the ability to organize, validate, and work with business metrics and data;
Experience understanding and configuring complex B2B SaaS products, ERP, CRM, or similar business systems;
Excellent change management mindset with the ability to handle user resistance, simplify complex system logic, and guide corporate clients through process transformations;
Customer-oriented, proactive, and highly organized approach with excellent presentation, communication, and relationship-building skills;
Natural curiosity and a problem-solving mindset, with the ability to reverse-engineer technical issues and effectively collaborate with engineering teams to resolve complex implementation challenges involving APIs and integrations;
Ability to guide clients through organizational and process change, simplify complex product logic, and act as a trusted implementation advisor.

Benefits

Comp & perks

Fixed schedule: Monday–Friday, from 9am to 6pm GMT+2
Opportunity to work fully remotely
Inclusive international environment
Compensation in USD
Responsive management interested in your growth and long-lasting cooperation.