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Product Support Consultant, Fluent English
SupportYourAppProduct Support Consultant delivering exceptional technical support for software remotely. Involves assisting customers, troubleshooting issues, and providing training materials within a global team.
About the role
Key responsibilities & impact- Provide exceptional technical support for software via calls, emails, and chats;
- Assist customers with product-related inquiries;
- Diagnose and troubleshoot software-related issues, deliver timely resolutions;
- Support customers with software installation, configuration, and day-to-day usage;
- Provide technical assistance for software updates, patches, and new releases;
- Deliver engaging training sessions and webinars for customers;
- Design and develop high-quality training materials, user guides, and learning resources to support ongoing customer education;
- Securely work with customers’ sensitive information.
Requirements
What you’ll need- Excellent English (C1 for both written and spoken);
- Experience in a customer support or technical support role is a must;
- Solid understanding of software applications and core technical concepts, with the ability to apply knowledge in a practical setting;
- Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to a range of audiences;
- Proven problem-solving skills, with the ability to efficiently diagnose and resolve technical issues;
- Attention to details;
- Positive and responsible attitude;
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Benefits
Comp & perks- Fixed schedule: Monday–Friday, 8:30 AM–5:30 PM EDT;
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Work-life balance;
- Responsive leadership interested in your development and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Software InstallationSoftware ConfigurationTechnical AssistanceSoftware UpdatesPatchesUser GuidesLearning ResourcesCore Technical Concepts
Soft Skills
Attention To DetailPositive AttitudeResponsible Attitude