Product Support Consultant, Fluent English

SupportYourApp

Product Support Consultant delivering exceptional technical support for software remotely. Involves assisting customers, troubleshooting issues, and providing training materials within a global team.

Posted 7/1/2026contractRemote • 🇨🇴 ColombiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for software applications, including troubleshooting, installation, and customer training. Proficient in communicating complex technical information clearly and effectively to diverse audiences.

Highest-signal resume keywords

Technical Support ExperienceSoftware TroubleshootingCustomer Communication SkillsTraining Material DevelopmentProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software InstallationSoftware ConfigurationTechnical AssistanceSoftware UpdatesPatchesUser GuidesLearning ResourcesCore Technical Concepts

Soft Skills

Attention To DetailPositive AttitudeResponsible Attitude

Industry Keywords

Customer SupportTechnical SupportEnglish C1 Proficiency

About the role

Key responsibilities & impact

Provide exceptional technical support for software via calls, emails, and chats;
Assist customers with product-related inquiries;
Diagnose and troubleshoot software-related issues, deliver timely resolutions;
Support customers with software installation, configuration, and day-to-day usage;
Provide technical assistance for software updates, patches, and new releases;
Deliver engaging training sessions and webinars for customers;
Design and develop high-quality training materials, user guides, and learning resources to support ongoing customer education;
Securely work with customers’ sensitive information.

Requirements

What you’ll need

Excellent English (C1 for both written and spoken);
Experience in a customer support or technical support role is a must;
Solid understanding of software applications and core technical concepts, with the ability to apply knowledge in a practical setting;
Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to a range of audiences;
Proven problem-solving skills, with the ability to efficiently diagnose and resolve technical issues;
Attention to details;
Positive and responsible attitude;
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits

Comp & perks

Fixed schedule: Monday–Friday, 8:30 AM–5:30 PM EDT;
Opportunity to cooperate fully remotely;
Inclusive international environment;
Compensation in USD;
Rewards for referring friends;
Work-life balance;
Responsive leadership interested in your development and long-lasting cooperation;
Greenhouse conditions for self-development;
A culture built on trust, with no time-tracking requirements.