Implementation Consultant, Fluent English – Global

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Implementation Consultant driving end-to-end B2B SaaS implementation projects. Collaborating with clients to optimize procurement and financial processes for successful outcomes.

Posted 7/10/2026contractRemote • 🇿🇦 South AfricaJuniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead end-to-end implementation projects, acting as the primary point of contact from point-of-sale to a fully operational, live product and ensuring a seamless client experience;
Conduct deep-dive discovery sessions to understand clients' procurement and financial processes and translate business requirements into customized, optimized product workflows;
Manage timelines, deliverables, and technical alignment, guiding clients through data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data into the platform;
Keep both internal teams and client-side stakeholders on track with strict deadlines, managing risks and unblocking technical dependencies;
Deliver high-impact interactive workshops and onboarding sprints for key client stakeholders, enabling them to operate the platform independently;
Create tactical, highly structured enablement resources (deployment playbooks, configuration guides, short video workflows) to standardize the implementation process;
Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into actionable product improvements.

Requirements

What you’ll need

1+ year of experience in B2B SaaS Implementation, Project Management, Customer Success, or a similar customer-facing role
Proven experience managing multiple customer implementation projects simultaneously while keeping deadlines, stakeholders, and project scope under control
Advanced English proficiency, both written and spoken, with confidence in leading business meetings and negotiations
Strong analytical mindset and advanced Excel or Google Sheets skills, with the ability to organize, validate, and work with business metrics and data
Experience understanding and configuring complex B2B SaaS products, ERP, CRM, or similar business systems
Excellent change management mindset with the ability to handle user resistance, simplify complex system logic, and guide corporate clients through process transformations
Customer-oriented, proactive, and highly organized approach with excellent presentation, communication, and relationship-building skills
Natural curiosity and a problem-solving mindset, with the ability to reverse-engineer technical issues and effectively collaborate with engineering teams to resolve complex implementation challenges involving APIs and integrations
Ability to guide clients through organizational and process change, simplify complex product logic, and act as a trusted implementation advisor.

Benefits

Comp & perks

Fixed schedule: Monday–Friday, from 9am to 6pm GMT+2
Opportunity to work fully remotely
Inclusive international environment
Compensation in USD
Responsive management interested in your growth and long-lasting cooperation.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data MappingVendor List MigrationBusiness Process OptimizationTechnical AlignmentWorkflow ConfigurationAPI IntegrationBusiness Metrics AnalysisImplementation PlaybooksClient OnboardingProcess Transformation

Soft Skills

Excellent CommunicationRelationship BuildingProactive ApproachProblem-Solving MindsetNatural Curiosity