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Customer Support Consultant, fluent German
SupportYourAppCustomer Support Consultant delivering outstanding technical support via phone and email. Collaborating with international teams and assisting with connectivity issues.
About the role
Key responsibilities & impact- Deliver outstanding customer support via phone calls and emails
- Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting
- Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users
- Document issues, resolutions, and troubleshooting steps accurately in the system
- Escalate complex or unresolved issues to the appropriate teams when needed
- Handle sensitive customer data with care and security
- Communicate with developers and cross-functional specialists
Requirements
What you’ll need- Excellent German (C1/C2 both spoken and written) level and English B2+/C1
- Basic understanding of Wi-Fi and Ethernet connectivity
- Ability to troubleshoot common connectivity issues
- Strong organizational skills with the ability to manage and prioritize multiple requests effectively
- Attention to details
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits
Comp & perks- Fixed schedule: Monday to Friday, 10 AM–6 PM, CET
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Work-life balance
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Wi-Fi ConnectivityEthernet ConnectivityTroubleshootingTechnical Problem IdentificationDocumentation
Soft Skills
Attention to DetailOrganizational SkillsCommunication