Supermicro

Customer Support

• Sales account maintenance, providing technical and administrative product information
• Perform daily clerical and office maintenance tasks such as typing correspondence, coordinating, data entry, quotations and process documents
• Monitor inventory, follow up ETA with purchasers
• Act as a liaison between sales, purchasing, production, procurement, and logistics departments
• Provide assistance for intra-company project coordination between sales and non-sales departments
• Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns
• Develop superior customer service relationships with prospects
• Produce daily reports for clients
• Provide backup support for the supervisor and team members

Senior Sales Support Specialist

• Process product returns and conduct product failure analysis
• Ensure a high level of customer service is delivered to all customers
• Handle the day-to-day RMA Receiving activities
• Answers telephone calls promptly and responds to customer’s requests, inquiries and complaints in a respectful caring manner
• Warranty verification for customers to meet RMA service requirements
• Verifies and investigates into customer’s complaints and drive for resolution in a timely manner for improvement
• Manages customer escalations on the highest priority and work with internal teams for solutions
• Responsible for setting realistic customer expectations, and meeting or exceeding these expectations
• Follow up on RMA backlogs and outstanding to meet schedule commitment to customers
• Parts fulfillment and support, repair charges processing and order confirmation
• Work closely with internal departments as required

Customer Service Coordinator

Field Engineer

• On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
• Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
• Ensure escalation situations are managed and corrected quickly and professionally
• Provide 2nd line support to the reseller/distributors in all aspects of customer support
• Have a very high level of enterprise solution product knowledge
• Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
• Provide and contribute information such as fault triage and training materials
• Run tests and simulations at our facility to assist with problem-solving
• Travel to the field to train and or resolve customer issues
• Train new service engineers
• Able to work under the Technical Account Manager's direction and take ownership of customer base
• Demonstrate the ability to be self-sufficient in the field
• Able to defuse challenging situations
• Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, and effectiveness while meeting daily service expectations
• Determines requirements and/or root cause of technical issues by working with customers
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Ability to produce meaningful reports and metrics is a plus
• Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
• Travel is required (up to 25%)

Service Engineer

• Responsible for sales account maintenance, provide technical and administrative product information
• Perform daily clerical and office maintenance tasks, such as typing correspondence, coordinating, data entry, quotations and process documents
• Monitor inventory, follow up ETA with purchasers
• Act as a liaison between sales, purchasing, production, procurement, and logistics departments
• Provide assistance for intra-company project coordination between sales and non-sales departments
• Enter, monitor, and communicate directly with clients regarding status of their orders
• Facilitate credit issues and negotiate returns
• Develop superior customer service relationships with prospects
• Produce daily reports for clients
• Be back-up for the supervisor and team members
• Additional duties per supervisor's request

Sales Support Specialist

Product Manager

• Participate in cross-functional operations teams, including Engineering, Commodity Management, Supply Chain, and Quality teams
• Partner closely with design engineering and operation's technical teams to assess and drive all program risks
• Plan and drive execution of engineering development builds through ramp up
• Review vendor product specification and perform product qualification plan then enter data accurately from a variety of sources into the company’s database systems
• Support Sales, Engineering, and Procurement on customer related cable issues
• Manage development with System team need for cable solutions
• Demonstrate leadership to manage a small team of product managers if needed

General Counsel

• Report directly to the General Counsel
• Prepare, manage and oversee the company’s SEC filings
• Provide support to the Board of Directors and its Committees on public disclosures and corporate governance
• Draft and file the company’s annual proxy statement
• Ensure compliance with SEC and NASDAQ rules and regulations
• Provide legal support on executive compensation and equity plan administration
• Legal support to the Corporate Secretary for Board of Director meeting materials
• Collaborate on external communications such as earnings releases and press releases
• Support maintenance of the Company’s subsidiaries and corporate transactions
• Act as a key business partner and advisor to the company’s executive team

Deputy General Counsel

Full-stack Engineer

• Design and optimize critical software modules, drivers, and APIs
• Define the software architecture for integration with Supermicro’s hardware platform
• Develop and maintain robust interfaces for telemetry and system management
• Lead optimization of system performance and resource utilization
• Provide technical leadership and mentorship to engineers across teams
• Engage with the open-source SONiC community

Software Engineer – Switch Design

Systems Engineer

• Define and develop application benchmarks based on enterprise computing requirements and generic server architecture
• Execute benchmark testing and build proof of concepts based on latest data center technologies and Supermicro server products
• Work with product managers and system engineers to draft technical marketing presentations and white papers
• Proactively engage in learning and researching new technologies and products
• Work with sales and customers to provide networking solutions and technical knowledge

System Engineer

Security Engineer

• Develop, implement, and oversee comprehensive security strategies to protect personnel, assets, and cargo
• Design and enforce security protocols to safeguard employees, facilities, and critical infrastructure
• Conduct threat assessments as needed
• Coordinate incident response efforts and post-incident reviews
• Develop and maintain loss prevention strategies to minimize shrinkage and asset loss
• Perform audits and investigations into internal theft, vendor fraud, or inventory discrepancies
• Oversee cargo handling and transportation security protocols across supply chain networks
• Collaborate with logistics teams and external partners to ensure secure freight movements
• Identify, evaluate, and mitigate security risks to operations through regular risk assessments
• Assist in the development of crisis management and business continuity plans
• Monitor global and regional security threats and adjust strategies accordingly
• Mentor and supervise junior security personnel; provide training and professional development
• Ensure compliance with local, national, and international security regulations

Senior Security Manager

• promote GPU server system products for cloud and data center infrastructure
• collaborate with marketing and sales departments to promote products
• interact with customers directly to sell these products
• use strong technical and communication skills towards product definition strategy
• engage in technical, product development, marketing, and pre/post-sales support activities

Senior Product Manager – Servers

Engineer

• Supporting production to test and resolve technical and quality issues related to Key Components
• Work with production and coordinate internal engineering teams to improve Key Component yield and test
• Leading technical testing and analysis to support early Joint Validation, and debug efforts
• Work closely with component vendor, RD engineering, Lab, Components PMs & System teams to ensure quality & qualification of components
• Plan and modify Key Component configurations to meet customer needs to optimize Server/Work Station Applications
• Assist internal PMs to assess their Key Component Product requirements for Server/Work Stations, and to create product specifications and poisoning documents, conduct tactical competitive analysis, and critical situation management
• Prepare and present technical presentations that explain the Key Component Products to customers, and internal PM teams to sell existing products and promote discussion for development for future Server/Workstation sales
• Support internal engineering teams in failure analysis and defining corrective actions
• Provide technical proposal for specific customer requirements, including request for proposal responses and industry- specific solutions for Key Components

Senior Component Engineer

• Define and develop application benchmarks based on enterprise computing requirements and generic server architecture
• Execute benchmark testing and build proof of concepts based on latest data center technologies and Supermicro server products such as the Supermicro SuperServers
• Work with product managers and system engineers to draft technical marketing presentations and white papers for online publications and industry event promotional activities
• Proactively engage in learning and researching new technologies and products to propose new Proof of Concepts
• Work with sales and customers to provide networking solution and technical knowledge
• Technical support with customer for trouble shooting

Senior System Engineer

Manager

• Present training material to internal sales force as well as externally at customer sites.
• Work with sales, FAE and product team to propose Edge Computing system to influence and win on RFI and RFP.
• Drive technical issues to closure by engaging with other engineering teams to duplicate and debug.
• Communicate with eco partners to align the solution offering and solve the issues.
• Strong project management skills and work cross-functionally with product management and field teams.
• Build and maintain a network of business relationships, including the executive management of clients, prospects, and other referral resources.

Solution Manager

Solutions Engineer

• Leads the day-to-day operational support for Cluster, Storage, HPC and Cloud infrastructures.
• Builds and tests Cloud/HPC or AI in-house and onsite testing, deployment, and platforms to meet customer's requirement.
• Documents complex test procedures and troubleshooting procedures related to servers/networks/clusters software and hardware.
• Troubleshoot hardware and software issues. Provide fixes in a timely manner.
• Deploy cluster/storage infrastructures and perform the tests accordingly.
• Conduct tests and benchmarks against server hardware, storage, network, applications, HPC and Machine Learning workflows.
• Collect, visualize, and analyze test and benchmark results.
• Write technical documentation including test reports and standard operating procedure (SOP).
• Coordinate with cross-functional teams to ensure smooth workflow and timely project delivery.
• Manage project budgets, control costs, and drive continuous improvement initiatives.
• Maintain clear communication with stakeholders and address customer feedback for future enhancements.

Manager, Solution Engineering

• Repair Engineer will responsible for performing repair, rework, and functional testing of printed circuit board assemblies (PCBAs) to ensure quality and reliability.
• Conducts inspections, executes engineering change order (ECO) upgrades, and maintains accurate repair data.
• Applies established procedures and quality standards to identify faults, implement corrective actions, and support continuous process improvement while ensuring compliance with ISO QMS and safety requirements.
• Conduct initial reviews for Incoming Quality Control (IQC) and Production line returned fault board.
• Execute rework, repair and implement Engineering Change Order (ECO) upgrades for various Repair Printed Circuit Board Assemblies (PCBAs), including motherboards, backplanes, riser cards, and Add-On Cards (AOCs).
• Perform ECO upgrades on all in-stock PCBAs in accordance with ECO documentation.
• Conduct Visual Inspection (VI) and functional testing for motherboards, backplanes, riser cards and AOCs.
• Assist in comprehensive data collection of inspection results and defects repair information.
• Adhere to all ISO quality management system (QMS) procedures and work instructions to ensure consistent repair quality and process integrity.
• Strictly follow all established safety protocols and health guidelines when handling tools, equipment and hazardous materials, promoting a safe working environment.