Service Engineer

Supermicro

Service Engineer resolving complex issues across Supermicro servers, GPUs, and networking equipment. Supporting resellers, maintaining systems, and training customers and engineers.

Posted 8/28/2026full-timeParis • 🇫🇷 FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting complex technical problems on Supermicro equipment, both onsite and remotely, while effectively managing service-level agreements and providing second-line support. Capable of producing detailed documentation and training materials, and leading preventive maintenance actions in an enterprise environment.

Highest-signal resume keywords

Supermicro Equipment TroubleshootingServer Deployment and MaintenanceFW/BIOS ConfigurationNetworking and Cable ManagementBusiness-Level English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingPreventive MaintenanceTechnical DocumentationFault-TriageProblem-SolvingTime ManagementReport GenerationRoot Cause AnalysisCustomer TrainingService-Level Agreement Management

Soft Skills

CollaborationOwnershipIndependenceEscalation ManagementDecision-Making

Tools & Technologies

SMC Service PortalSupermicro Equipment

Certifications & Qualifications

Driving License

Industry Keywords

Enterprise EnvironmentService ProgramsTechnical Account ManagementReseller SupportCustomer Issue Resolution

About the role

Key responsibilities & impact

Handle complex, non-standard service cases
Collaborate closely with product managers
Produce detailed SOPs and knowledge base documentation
Troubleshoot and resolve complex technical problems on Supermicro equipment onsite and remotely
Lead preventive maintenance actions and manage repair/parts cycle times
Deliver against Supermicro service-level agreements
Manage and quickly correct escalation situations
Provide second-line support to resellers and distributors
Work with Technical Account, Service, and Product Managers to define service programs
Provide fault-triage information and training materials
Run tests and simulations at the company facility
Travel to the field to train customers or resolve customer issues
Train new service engineers
Determine technical issue requirements and root causes with customers
Manage day-to-day tickets in the SMC Service Portal

Requirements

What you’ll need

On-site and remote troubleshooting of complex technical problems on Supermicro equipment in an enterprise environment
Experience required in a similar role
Business-level English or above
Driving license
Ability to work physically, including lifting items while installing servers and replacing parts
Ability to work at customer locations
Deployment and maintenance experience with servers and GPU systems
Networking and cable management knowledge
FW/BIOS configuration knowledge
Good problem-solving skills
Ability to work under Technical Account Manager direction and take ownership of a customer base
Ability to work independently in the field, research solutions, implement fixes, and escalate unresolved problems
Ability to manage time, prioritize, and make sound business decisions
Experience generating and presenting quality reports is a plus

Benefits

Comp & perks

Equal Opportunity Employer policy and diversity commitment