Supermicro

Technician

• Perform visual inspections of products prior to testing to ensure readiness and compliance with quality protocols.
• Conduct tests to identify defective components or areas and log findings in the Return Merchandise Authorization (RMA) repair database.
• Execute Engineering Change Order (ECO) upgrades to implement design or process modifications.
• Perform motherboard repair and testing, add-on card repair and testing, backplane repair and testing, ECO rework, and BIOS upgrades.
• Follow supervisor instructions, established testing procedures, and production schedules.
• Maintain productivity and accuracy in a fast-paced production environment.
• Follow company and production department policies and procedures for operational integrity and safety.
• Undertake additional tasks assigned by the supervisor.

Repair & Test Technician

Product Manager

• Research customer applications and provide product optimization feedback to engineering teams
• Manage products through their entire lifecycle until product EOL
• Create product roadmaps and deployment strategies based on customer requirements
• Coordinate product activities from kick-off through launch and ensure timely launches
• Drive product quality improvements during design and manufacturing
• Create positioning statements, marketing and sales training materials, and product specifications
• Present training materials to internal sales teams and external audiences
• Visit customers and attend trade shows
• Conduct competitive analysis and develop industry partner ecosystems
• Drive technical issues to closure by coordinating resources and debugging with engineering teams
• Serve as third-level technical support and provide pre- and post-sales support
• Manage critical support situations

Senior Product Manager

Systems Engineer

• Perform system-level software validation, deployment, and testing for strategic customers, including functional, stress, regression, and automation scripting for server environments
• Provide technical support for strategic customer issues through root cause analysis, resolution, internal coordination, and timely communication
• Support on-site deployment and validation activities at customer data centers, traveling to customer sites as needed
• Lead or participate in failure analysis for critical issues and prepare 8D reports documenting root causes, corrective actions, and preventive measures
• Create and maintain test plans, deployment procedures, automation scripts, evaluation reports, and customer status dashboards
• Participate in customer and internal issue review meetings with technical updates and recommendations
• Collaborate with global teams across time zones to maintain continuous coverage and timely response for high-priority projects
• Enforce software and system quality standards and improve deployment processes, automation, and support efficiency

Software Engineer – System Validation

Manager

• Develop and manage the company’s U.S. benefits strategy and programs
• Oversee health and welfare, retirement, wellness, and leave programs
• Lead vendor selection, contract negotiations, renewals, and performance
• Manage benefits budgets, forecasting, utilization, and cost analysis
• Ensure compliance with ERISA, ACA, COBRA, HIPAA, FMLA, Section 125, and other applicable regulations
• Monitor legislative changes and recommend program updates
• Lead open enrollment, employee communications, and benefits education
• Develop benefits metrics, dashboards, and executive reporting
• Benchmark programs and recommend improvements to competitiveness and employee value
• Lead and develop benefits team members, as applicable
• Partner with HR and business leaders to deliver competitive, cost-effective, and compliant programs

Senior Benefits Manager

• Troubleshoot and repair Supermicro RMA products to meet commercial standards and customer satisfaction
• Test and calibrate Supermicro/OEM RMA products and final assemblies
• Follow drawings and written and verbal instructions to complete work assignments
• Determine job status, including checking shortages and closing work orders
• Determine material status of jobs
• Reference pertinent procedures, drawings, and specifications for proposed changes
• Physically locate job materials within the assembly/test calibration area
• Perform ECO upgrades
• Report defective parts to the RMA Repair Database
• Provide onsite customer support service as needed

Repair Technician

Project Manager

• Lead the full New Product Introduction (NPI) process for the liquid cooling portfolio from concept through commercialization
• Manage new product development schedules, production planning, and resource coordination
• Oversee infrastructure design, pump skids, and system architecture for high-density datacenter deployments
• Coordinate cross-functional teams, vendors, and manufacturing partners for product validation, optimization, and quality assurance
• Support major customer deployments with technical project management and onsite arrangement
• Track project progress, risks, budgets, and timelines and provide regular stakeholder reporting

• Work with management to set customer acquisition and revenue growth targets
• Develop and execute customer acquisition plans with various teams
• Collaborate across the organization to secure, acquire, and retain customers
• Lead cross-functional teams in pre-sales engagements to design solution proposals and win customers
• Build and maintain business relationships with client and prospect executives and other resources
• Create vertical-market-focused solutions from proof of concept to market solutions
• Manage solution integration projects from design to delivery and act as an escalation point for solutions and sales teams
• Work with sales and marketing teams to ensure product roadmaps and solutions are competitive
• Ensure customer satisfaction and collaborate with internal teams to resolve client issues promptly
• Provide product training to internal teams, sales teams, partners, and customers
• Provide marketing and technological feedback to inform solution and product roadmaps
• Collaborate with strategic channel and technology partners to promote solutions and acquire customers
• Collaborate with internal and marketing teams to generate demand and drive revenue
• Train and promote solutions and new products to sales, marketing, and partners

Senior Solution Manager

Controller

• Track inbound and outbound inventory to monitor flow and stock levels
• Reconcile inventory to ensure computer counts match physical counts
• Help set ideal reorder points based on usage frequency, vendor delivery times and seasonal demand patterns
• Generate and interpret sales reports and trends to predict inventory needs and ordering timelines
• Reorder stock according to periodic automatic replenishment (PAR) levels or company requests
• Develop and utilize inventory control methods such as just-in-time (JIT) and first-in, first-out (FIFO)
• Communicate with employees and vendors to answer questions and facilitate inventory purchases
• Collaborate with sales, purchasing and logistics to align inventory with operational needs
• Complete final testing of Supermicro and OEM RMA products
• Perform ECO and BIOS upgrades
• Provide testing support for PC systems and servers

Repair Inventory Controller

• Manage daily repair and RMA operations from diagnosis through rework and final test
• Lead, schedule, and develop the repair technician team
• Own repair metrics, including turnaround time, yield, scrap rate, and cost per unit
• Drive root-cause analysis on recurring failures and close the loop with engineering and quality
• Manage spare parts and component availability to protect throughput
• Maintain work instructions and repair documentation
• Ensure ESD and floor-safety compliance
• Coordinate escalations and priority units with customer support and account teams

Manager, System Repair and Test

• Define and manage product development with cross-functional teams
• Conduct technical research
• Contribute to product architecture and definition
• Support product marketing
• Provide pre-sales and post-sales support
• Draft technical marketing presentations and white papers with product managers and system engineers
• Research new technologies and products to propose new Proofs of Concept
• Work with Sales, Field Applications Engineering, and customers to provide networking solutions and technical knowledge

• Support system bring-up, configuration, integration, validation, and troubleshooting of advanced GPU server platforms
• Execute and support GPU platform qualification activities, including NVIDIA NVQUAL or equivalent validation processes
• Install, configure, and troubleshoot Linux, GPU drivers, CUDA environments, firmware, libraries, and related software components
• Diagnose complex system issues using logs, telemetry, diagnostics, and vendor tools, and drive issues to resolution or appropriate engineering escalation
• Support multi-GPU server platforms throughout qualification, product launch, and post-release engineering activities
• Participate in customer-facing POC/EVAL engagements, including system preparation, technical calls, debugging, and issue resolution
• Collaborate with Architecture, Systems, Software, Validation, Product Management, other engineering teams, and external technology partners
• Develop technical documentation, troubleshooting guides, and best practices
• Deliver technical presentations, training sessions, and internal knowledge-sharing activities
• Serve as a technical resource and mentor for other engineers when appropriate

Senior System Engineer – GPU Platforms

• Assemble systems including GPU, CPU, Motherboard, Memory, Storage and Networking
• Diagnose root causes of system failures and isolate components or failure nodes
• Implement effective solutions with Engineering
• Use basic scripting skills to automate validation tests
• Perform Linux operating system-level benchmarking, validation, testing, driver and software stack testing and debugging
• Develop test scripts
• Generate and publish comprehensive test reports
• Participate in product development cycles from concept through launch
• Engage with cross-functional teams, including Engineering and Component Managers, on assigned projects

Senior System Engineer

• Define and manage product development with cross-functional teams
• Engage in technical research, product architecture, product definition, marketing, and pre/post-sales support
• Work with product managers and system engineers to draft technical marketing presentations and white papers for online publications and industry event promotional activities
• Learn and research new technologies and products to propose new Proofs of Concept
• Work with Sales, FAE, and customers to provide networking solutions and technical knowledge

• Work with management to set customer acquisition and revenue growth targets
• Develop and execute customer acquisition plans with various teams as necessary
• Collaborate with various teams within the organization to secure, acquire, and retain customers
• Lead cross-functional teams in pre-sales engagement to design solution proposals and win customers
• Build and maintain business relationships with executives of clients, prospects, and other resources
• Create solutions with vertical market focus, from proof of concept to market solutions
• Manage solution integration projects from design to delivery and act as escalation point for solutions and sales teams
• Work with sales and marketing teams to ensure product roadmaps and solutions are competitive
• Ensure customer satisfaction and collaborate with internal teams to resolve client issues
• Provide product training to internal teams, sales teams, partners, and customers
• Provide marketing and technological feedback to inform solution and product roadmaps
• Collaborate with strategic channel and technology partners to promote solutions and acquire customers
• Collaborate with internal and marketing teams to generate demand and drive revenue
• Train and promote solutions and new products to sales, marketing, and partners
• Represent Supermicro at major trade shows and conferences to network with and meet clients and develop opportunity pipelines
• Participate in product and solution design to incorporate customer expectations and requirements

Human Resources

• Lead impartial, fact-based investigations into allegations of harassment, discrimination, policy violations, and other workplace issues
• Manage a caseload of sensitive issues and resolve investigations in a timely manner
• Design and execute investigative plans, conduct interviews, analyze evidence, and document findings in investigation reports
• Ensure investigations and employee relations matters comply with employment laws, regulations, and company policies
• Provide guidance and coaching to HR business partners, managers, and leadership on complex employee relations issues, risk mitigation, and corrective actions
• Use case management systems to track and analyze investigation data, identify recurring issues, and recommend proactive mitigation strategies
• Partner with Legal, HR, and Ethics & Compliance teams on escalated risks and consistent handling of sensitive matters
• Analyze workforce data and feedback to identify trends and opportunities for early issue resolution and improvements in organizational health

Repair & Test Technician

Senior Product Manager

Software Engineer – System Validation

Senior Benefits Manager

Repair Technician

Project Manager

Senior Solution Manager

Repair Inventory Controller

Manager, System Repair and Test

Senior Product Manager

Senior System Engineer – GPU Platforms

Senior System Engineer

Senior Product Manager

Senior Solution Manager

Senior Employee Relations Manager