Suntory Global Spirits

Customer Support

• Supports Suntory Global Spirits NA Customer Supply Chain through customer interfacing, order management, and collaboration
• Build and maintain relationships across the Supply Chain
• Work with Distributor base, Commercial, Market Readiness, Plant Operations, and IT
• Manage the life cycle of domestic purchase orders
• Process order change requests and respond to inquiries
• Support training of new team members and maintain updated SOPs
• Review current order management processes for efficiencies
• Investigate trends and distributor issues to drive efficiencies
• Manage Direct Import order placement and specialized orders

Customer Service Coordinator

Marketing

• Work closely with Field Marketing Manager to ensure national programs are purchased to an appropriate level and executed as designed
• Support local execution of sampling and event programming
• Coordinate and manage all POS buys and inventory at the local level to ensure timely execution of materials in-market
• Work with the Field Marketing, Sales Team, and Distributor/Broker partners to identify all local programming needs to support Suntory Global FMB priorities
• Manage procurement of promotional materials to support regional and local programs, utilizing centralized procurement options
• Lead programming calendar management, program tracking and post-campaign performance reporting

Associate Field Marketing Manager, FMB West

Customer Success Manager

• Responsible for setting a clear CRM strategy, that is fully aligned and supports each global scotch brand strategies.
• Setting the Global strategy for the Friends of Laphroaig and My Bowmore programmes - owning the segmentation, campaign planning, and individual campaign strategy both at global and market level - increasing conversion, improving retention, and nurturing through to loyalty.
• Developing and leading the omnichannel automation strategy, across the customer life cycle including email, social, SMS and wallets.
• Owning the CRM communications plan across all key channels (organic and paid), working alongside the Marketing and DTC teams, to ensure the best campaigns and automated programmes are in place to drive engagement and incremental revenue.
• Partner with data science and analytical teams to define requirements and turn insights into action.
• Translate analytical findings into CRM campaigns, segmentation and personalisation strategies and journey improvements.
• Use customer data and CRM analytics to drive acquisition, retention and customer lifetime growth.
• Testing & Optimisation Roadmap - Build and plan effective 'test, learn and optimise' strategies across multiple channels to gain more insight, driving improved LTV performance.
• Monitor performance through dashboards and reporting, using data to inform testing and continuous optimisation.
• Communicate insights and recommendations leading the acquisition strategy across touchpoints with market & brand team guidance in driving 1P Data.
• Defining and driving relevant innovation with the latest CRM technology, including SMT & NFTs

Global CRM & Loyalty Manager

Supply Chain

• Conduct exploratory and diagnostic analytics to identify root causes of performance drivers for key metrics (e.g., Forecast Accuracy & Bias, Case Fill Rate, OTIF).
• Turn data into actionable insight.
• Identify opportunities to improve forecast accuracy, service and costs and ensure data continually informs decision making within the business unit.
• Consolidate and prepare monthly performance decks to support the Head of International S&OP and Fulfilment in key meetings and strategic decision-making.
• Leverage knowledge of supply chain and logistics to solve real world challenges and present insights and recommendations to drive data-informed decision-making.
• Maintain a good understanding of risks and opportunities in your region and use data to drive the right conversations.
• Act as the primary business liaison to the CoE; identifying opportunities, articulating clear business value and partnering to bring solutions to life.
• Provide input into requirements definition, solution design, and review processes to ensure alignment with business needs.
• Collaborate with Process SMEs and business stakeholders to clarify acceptance criteria and define test scenarios to ensure solutions are fit for purpose.
• Coordinate and execute business-side testing (UAT), including: Developing test cases, test plans, and test logs.
• Reporting testing results and progress to the CoE Process SME for QA
• Support the deployment of analytics solutions into the business, ensuring smooth adoption and effective use by end-users.
• Foster a culture of continuous learning and improvement within the team.
• Mentor and coach business stakeholders to enable them to interpret and act on analytics insights so that they confidently use analytics to drive effective, fact-based decisions.
• Design and deliver training programs to improve data literacy and analytical fluency across your business unit.
• Host office hours and provide one-on-one coaching to address specific data literacy challenges and build confidence in using analytics tools.
• Partner with the CoE to ensure consistency in training content and alignment with governance standards.
• Monitor the impact of analytics solutions and initiatives, ensuring measurable benefits are realized and sustained.
• Identify and document lessons learned to inform future improvements in analytics embedment and insight generation.

Supply Chain Insights Manager

Human Resources

• Gestión del recurso humano dentro de la operación de Agave
• Reclutamiento de personal a nivel operativo y administrativo
• Selección de personal a nivel operativo y administrativo
• Contratación de personal a nivel operativo y administrativo
• Recepción de documentación de personal de nuevo ingreso
• Apoyo en capacitación y entrenamiento

HR Analyst

Account Executive

• Responsible for Format development (focused in Convenience channel, and where separate buyers are in place), Range, distribution, and activation of your defined customers within the Off Trade channel, ensuring mutually beneficial relationships that grow our brands and meet our customers needs
• Ensure close collaboration with Commercial Marketing to bring brand plans to life in the market – Execution & Activation
• Owner of the Monthly activity plan for Grocery & sharing with Field Sales Partner
• Preparing and presenting to customers including Supply Chain, aligning on implementation
• Delivery of budgeted Volume, £NSV, £GP and distribution targets with the defined customer(s)
• Responsible for account management principles, EPOS tracking, Invoice management, and Forecasting.
• Working closely with other functions such as Finance and Operations to ensure the best possible delivery against agreed KPI’s and targets.
• Managing the promotional plan and working effectively to launch NPD and hit key times of the year with your customer base

Account Executive – Off Trade, Formats & Execution

Director

• Lead development, deployment, and financial delivery of Annual Operating Plan across the Jim Beam portfolio
• Lead the US Jim Beam portfolio strategy (JBTDs, strategic imperatives)
• Lead performance management, evaluation, diagnosis, and associated action planning
• Lead identification and evaluation of risks/ opportunities through S&OP
• Accountable for raising any above-threshold variations to plan
• Partner with Field Marketing, business intelligence, and Commercial Marketing to maximize BI effectiveness, address gaps in planning, and support delivery of commercial P&L.
• Develop & align on gap fill programs when there is a void in national programming or commercial timelines can’t be met
• Determine budget allocation at GBU level, owning GBU brand budget broken out by market
• Serve as “first point of contact” for the Global Brand House Managing Director for all US portfolio needs / question areas related to Jim Beam
• Lead the in-market execution of new product launches partnering with commercial marketing to plan and execute retail programs; provide support for future pipeline development partnering with innovation and global brand house team to ensure proper insights, ideation, positioning and subsequent transition to brand team for launching; partner with insights and commercial teams to ensure KPIs for success are defined and tracked
• Lead U.S. wide programming and experience development, including: Define and develop end-to-end national programs for brands, including strategic oversight of brand media planning and execution (w/support from Media planning team)
• Core market leader as consult/partner on Creative Review Team (CRT) in development of Global Experience Blueprint
• National alignment with key national customers both in-store, eCommerce, and Third Party (3Ps)
• Build robust programming that drives portfolio growth and works both nationally and at a local level
• Build and develop national and local sponsorship strategy
• Spend time in the market/s and consistently seek feedback from Field Marketing, Distributor, and Consumer to gain understanding of needs, trends, customer expectations and the competitive landscape
• Ensure timely communication flow to the Field Marketing team, and commercial marketing teams around important marketing updates
• Ensure consistent and cohesive asset development process: Manage iterative process of where and who is defining / developing assets between Global Brand House and North America Marketing
• Own agency relationships needed to facilitate adaptation and/or execution of local or portfolio asset and program needs
• Provide detailed marketing briefs to Commercial Marketing team to ensure delivery of all portfolio assets through the buy
• Define U.S. portfolio insights learning agenda for Jim Beam in conjunction with global insights and dedicated insights resource
• Partner with Consumer Connections team to help define the US social strategy and content requirements working with the Global Brand House
• Plans and directs performance of 4-5 reports: motivates employees, assists in goal setting, provides development opportunities and performance feedback, addresses issues and resolves problems.
• Creates a high-performance culture that instills integrity, creativity, teamwork, insight and excellence throughout the marketing organization.

Senior Director, US Brands

Account Manager

• Lead the customer execution of Prestige strategy in key city of Bangalore.
• Achieve monthly targets (sell-in, sell-out and visibility) and distribution of mandated assortment at the point of sales.
• Ensure all agreed deliverables are executed with excellence.
• Respond to the customer’s queries and complaints providing timely solutions.
• Track and correct the plans ensuring the achievement of joint goals.

Key Account Manager

People Operations

• Define and lead comprehensive Global Total Rewards strategy
• Establish and chair Total Rewards governance
• Lead development and management of executive compensation
• Oversee benchmarking against peer companies
• Lead end-to-end evolution of Total Rewards and People Solutions
• Build strong relationships with best-in-class external partners

Vice President, Global Total Rewards, People Solutions

Chief Marketing Officer

• Defines, activates, and monitors plans for ND and Rotation of products in the Channel OffTrade/eCommerce.
• Responsible for the correct implementation and execution of the National Comercial Marketing Plan.
• Contributes to an active and keyway in the definition of the Growth Plan, Annual Plan with key stakeholders.
• Lead and manage a group of key accounts, acting as a strategic partner.
• Lead implementation of promotional and visibility activities with the commercial team.
• Responsible for creating, coordinating, and supervising promotion & activations.
• Present market results and insights to stakeholders.
• Develop and align channel plans with customers strategy.
• Define and track the annual POS Plan in collaboration with marketing and commercial teams.
• Administrative management of processes intrinsic to responsibilities.
• Coordinating international visitor events.

Commercial Marketing Executive – Off Trade

Manager

• Management of all Quality Assurance activities related to SGS Co-Manufacturers and Partner sites, primarily in North America.
• Primary contact within SGS for Co-Manufacturing Quality in North America.
• Manage confidential information related to global M&A and R&D projects.
• Supports, monitors, and assesses systems to maintain SGS food safety and quality standards within Co-Manufacturing plants.
• Acts as a Quality lead, working cross-functionally to drive performance of the quality system.
• Supports Co-Manufacturer quality system through site qualification, audits, documentation review, and KPI management.
• Primary contact for product quality holds and raw material / finished case rework at Co-Manufacturers.
• Supports commissioning, qualification and validation of new manufacturing equipment, inspection systems, products, ingredients, and packaging materials across sites.
• Coordinates quality/food safety control plan activities through startup and verification stages as needed.
• Works directly with site-level teams across all functions in the application of quality assurance / control programs and problem-solving methodologies, ensuring standardization of procedures and full compliance with global standards.
• Investigates customer complaints as needed with Co-Manufacturer(s).
• Manages consumer and distributor complaints assigned to Global Quality within Salesforce system.
• Develops Key Performance Indicators for quality across Co-Manufacturing sites.
• Reports performance of Co-Man quality monthly to quality leadership and NASC teams.
• Works collaboratively with key stakeholders in the business to address all quality concerns within sites or in the field.

RTD Quality Manager

• Deputise for the Bowmore Accommodation Manger, including weekend and evening working as required.
• Provide administration, finance and reporting support as required.
• Provide support with online reservation platforms and systems.
• Oversee the day-to-day activities of The Harbour Inn Team.
• Work closely with the Manager to define annual goals/objectives.
• Work with the team to ensure company operational procedures and H&S practices are adhered to rigorously.
• Prepare, cook and serve the food and beverage options available to our guests.
• Housekeeping duties as required.
• Lead the training and development of new recruits and existing colleagues.

Accommodation Assistant Manager

Analyst

• Administer identity lifecycle management, joiner/mover/leaver (JML) processes, access provisioning, and access certifications using SailPoint IGA
• Manage user identities, groups, roles, entitlements, and conditional access policies in Microsoft Entra ID and on-premises Active Directory (AD)
• Support CyberArk Privileged Access Management (PAM) including privileged account onboarding, vaulting, access approvals, credential rotation, and session monitoring
• Administer ForgeRock for authentication, federation, single sign-on (SSO), and multi-factor authentication (MFA)
• Implement and enforce least privilege, role-based access control (RBAC), and segregation of duties (SoD)
• Perform periodic user access reviews, recertifications, and support internal and external audits
• Investigate, troubleshoot, and resolve IAM incidents, access requests, and escalations
• Partner with application owners to define access models, roles, and entitlement structures
• Maintain IAM documentation, standard operating procedures, and audit evidence
• Identify and access risks and recommend security control improvements

Analyst – Identity & Access Management

Data Analyst

• Responsible for the collection, analysis, and transformation of data into Dashboards, reports, and KPIs focused on managing commercial activities, clients, and sales.
• Definition and preparation of Dashboards and ad-hoc solutions for managing information.
• Calculation of commercial KPIs.
• Management and cleansing of databases from commercial systems.
• Alignment of data between internal and external systems.
• Management of incidents with internal and external IT teams.
• Processes for data consolidation and loading into reporting systems (Qlik Sense, Salesforce, etc.).
• Control and management of data quality.
• Preparation and maintenance of control processes.
• Application of statistical models for value estimation.

Reporting, Data Analyst

• Lead development, deployment, and financial delivery of Annual Operating Plan across the Basil Hayden portfolio
• Lead the US Basil Hayden portfolio strategy
• Lead performance management, evaluation, diagnosis, and associated action planning
• Accountable for raising any above-threshold variations to plan
• Develop & align on gap fill programs
• Lead the in-market execution of new product launches
• Build robust programming that drives portfolio growth
• Ensure timely communication flow to the Field Marketing team
• Provide detailed marketing briefs to Commercial Marketing team