Customer Service Coordinator
Suntory Global Spirits
full-time
Posted on:
Location Type: Office
Location: Chicago • Illinois • United States
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Salary
💰 $50,000 - $60,000 per year
Tech Stack
About the role
- Supports Suntory Global Spirits NA Customer Supply Chain through customer interfacing, order management, and collaboration
- Build and maintain relationships across the Supply Chain
- Work with Distributor base, Commercial, Market Readiness, Plant Operations, and IT
- Manage the life cycle of domestic purchase orders
- Process order change requests and respond to inquiries
- Support training of new team members and maintain updated SOPs
- Review current order management processes for efficiencies
- Investigate trends and distributor issues to drive efficiencies
- Manage Direct Import order placement and specialized orders
Requirements
- Two or more years in customer-facing roles
- B2B order management experience a plus
- Preferred Bachelor’s degree or equivalent experience
- Capable of working independently on daily work activity
- Expresses ideas clearly, informs others effectively
- Demonstrates ability and willingness to work in a team environment
- Proven ability to stay focused and multi-task in a fast-paced environment
- Proficiency in ERP (SAP a plus), CRM (Salesforce a plus), Office suite
- PowerBI knowledge a plus
Benefits
- annual bonus
- 401K match
- profit sharing
- medical benefits
- wellness benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order managementB2B order managementcustomer interfacingprocess efficiencymulti-taskingtrainingSOPs
Soft Skills
relationship buildingcommunicationteamworkindependencefocusproblem-solving
Certifications
Bachelor’s degree