Summit

Solutions Engineer

• Gather customer requirements, respectfully challenge customer assumptions, and translate into best-practice Summit solution
• Primary technical contact on assigned opportunities
• Identify, qualify, design, develop, and present solutions based on business requirements and restrictions
• Craft strategic and technical responses for presentations, proposals, SOWs, and other complex engagements
• Develop and leverage key client relationships, including at the executive level, to earn trust and win business through a consultative selling approach
• Alongside finance, build cost-engineering and profitability models for large customer opportunities
• Remain current on industry standards and best practices related to our products and services
• Consult with other Solution Engineers and internal resources on complex technical issues, or advanced designs
• Identifies and handles common technical customer objections.
• Working with Sales, proactively manage the opportunity pipeline to ensure each opportunity receives the required technical pre-sales support in a timely manner
• Create supporting documentation and / or tools to facilitate and improve the sales process

Controller

• Support general ledger activity, reconciliations, and other core accounting operations
• Assist with monthly, quarterly, and annual close activities to ensure timely and accurate reporting
• Maintain and strengthen internal controls in line with company policy and accounting requirements
• Partner with cross-functional teams to improve the accuracy and consistency of financial data
• Prepare schedules, documentation, and support for internal and external audit activity, including international statutory audits
• Prepare schedules, documentation, and support for all tax related activity, including international transfer pricing
• Maintain all international regulatory filings
• Manage all Treasury functions across the Company
• Identify opportunities to improve accounting processes, workflows, and documentation
• Research accounting issues and apply appropriate GAAP guidance
• Support financial reporting and analysis that helps leadership make informed business decisions
• Lead and develop members of the accounting team, providing direction, feedback, and support to ensure strong performance and growth

Assistant Controller

Account Executive

• Manage a high volume of inbound and outbound sales opportunities within the Summit One (AMS) segment
• Run full sales cycles from qualification through close in a fast-paced, transactional environment
• Quickly qualify and disqualify opportunities to maintain pipeline efficiency and focus on high-probability deals
• Quickly assess customer needs and align them to the appropriate Summit solutions
• Maintain consistent outreach and follow-up across calls, emails, and pipeline activity
• Partner with BDRs and Marketing to convert leads into qualified opportunities
• Keep pipeline data clean, up to date, and reflective of deal progression
• Participate in pipeline reviews and apply feedback to improve conversion and efficiency

Systems Engineer

• Respond to customer tickets within 15 minutes, diagnosing and resolving issues, and escalating complex cases as needed.
• Utilize virtualization tools (e.g., VMware, Hyper-V) to ensure optimal performance and stability of virtual environments.
• Maintain open communication by notifying team members when unavailable and collaborating to share insights and best practices.
• Engage in continuous learning through platforms like Udemy and stay updated on industry trends and technologies.
• Maintain a strong technical foundation in server administration, networking, and virtualization, including familiarity with Active Directory services, Virtual Machine Manager Console (VMMC), Hyper-Visor (Hyper-V), Failover Cluster Manager (FCM), Command prompt, Remote Desktop Connection Manager (RDCM), DNS Tools, and related protocols.
• Provide professional and friendly customer service on scheduled calls, maintaining a positive demeanor.
• Learn new techniques and technologies on the fly AND ask questions to enhance your skillset.
• Work effectively in a team environment and contribute to a supportive team culture.
• Participate within Help Desk on-call rotation and act as a point of contact for after-hours and weekend Help Desk Support team(s).
• Calling customers via phone to help address their technical issues

Solutions Engineer

Assistant Controller

Account Executive

Systems Analyst