Summit

Administration

• Monitor infrastructure, network, and application alerts using approved monitoring tools
• Acknowledge, triage, and document incidents in the ticketing system
• Perform basic validation and troubleshooting steps using runbooks
• Escalate unresolved or higher-severity issues to senior NOC or engineering teams
• Support scheduled maintenance windows and routine operational tasks
• Maintain accurate ticket notes and shift handoff documentation
• Follow standard operating procedures and security guidelines

NOC Administrator