Staff Domain

Compliance

• Provide drafting/design services, technical advice, and documentation support across civil works projects.
• Focus on post‑construction documentation, inspection checklists, and authority lodgments.
• Coordinate with design and construction teams to ensure smooth project flow.
• Report weekly on task allocation hours and progress.
• Uphold Environmental, WH&S, and internal business management standards.
• Deliver allocated work in a timely, cost‑effective, and efficient manner.
• Strive to achieve strategic goals set by management.
• Confirm scope of work and client requirements.
• Review project data requirements early to avoid delays.
• Deliver products/services in line with project specifications.
• Prepare drafting/design drawings and specifications for: Earthworks, Sediment & erosion control, Geometric design (roads, carparks, etc.), Pavement design (flexible & rigid), Stormwater drainage (pipes, channels, detention basins, water quality systems), Sewerage reticulation, Water reticulation.
• Prepare bills of quantities and tender documentation.
• Manage tender distribution and review.
• Develop inspection and test checklists for each project.
• Coordinate team attendance for civil works inspections.
• Liaise with clients, project managers, contractors, surveyors, and authorities.
• Review construction documentation and prepare “As Constructed” drawings/packages.
• Manage Urban Utilities processes for Standard and Minor Works applications.
• Prepare “On Maintenance” reports and lodge compliance packages with local authorities.
• Ensure compliance with Environmental and WH&S requirements.
• Take responsibility for adherence to Civil Works Engineers’ Business Management systems.

Civil Compliance Officer, AutoCAD, Civil 3D

Content Writer

• Prepare detailed cost estimates and pricing schedules using spreadsheets for labor, materials, and project timelines.
• Draft and compile tender documents, ensuring compliance with client specifications and deadlines.
• Coordinate with suppliers and subcontractors to obtain and evaluate quotes for project requirements.
• Develop and maintain project schedules, ensuring alignment with tender requirements and delivery timelines.
• Track and follow up on submitted tenders, addressing client inquiries and providing additional documentation as needed.
• Perform administrative tasks such as data entry, document management, and maintaining accurate records of tenders and quotes.
• Collaborate with internal teams to gather necessary information for accurate tender submissions and cost planning.
• Monitor and update spreadsheets to reflect changes in costs, schedules, or project scope.
• Ensure all tender-related correspondence and documentation are organized and filed appropriately.

Estimator, Tender Writer

Financial Planning and Analysis

• You’ll manage accounts payable and receivable, assist with BAS and GST reporting, and maintain accurate financial records.
• You’ll also support daily administrative tasks, coordinate with clients and vendors, and assist with marketing activities to ensure efficient, compliant, and well-organised operations.
• Manage accounts payable processing and reconcile invoices from vendors, working with them to resolve discrepancies.
• Review, verify, and process invoices for payment, ensuring accuracy and compliance with company policies.
• Manage accounts receivable by updating customer agreements, preparing and sending invoices, tracking receivables, and following up on payments.
• Handle basic bookkeeping tasks, including expense tracking, P&L analysis, and financial reporting.
• Prepare finance reports and presentations.
• Maintain organised financial records and documents in compliance with data retention policies and Australian regulations.
• Assist in filing Goods and Services Tax (GST) returns, ensuring compliance with tax regulations and deadlines.
• Support the preparation, reconciliation, and lodgement of Business Activity Statements (BAS).
• Work with external accountants on the preparation of tax returns.
• Manage and maintain executive schedules, including appointments, meetings, and travel arrangements.
• Facilitate and document contract and license renewals, ensuring deadlines are met and all paperwork is completed.
• Maintain and update documents, templates, and policies to ensure accuracy and accessibility.
• Manage and maintain office supplies and equipment.
• Work with technicians to maintain the client asset (device) register.
• Oversee ticket management, including follow-ups and coordination with technical staff.
• Provide general administrative support such as responding to queries, creating reports, and performing data entry.
• Coordinate and organise internal meetings, including preparing agendas and taking minutes.
• Create quotes for clients based on information provided by technicians, and follow up for approval and payment.
• Place orders for equipment and services based on approved quotes and coordinate the delivery of goods.
• Review subscribed white-labelled marketing materials and recommend suitable content for posting on LinkedIn.
• Review internally posted news articles and repurpose them for LinkedIn publishing.
• Create fortnightly client newsletters featuring security and productivity updates based on information provided by technicians.
• Attend meetings and assist external marketing partners in executing campaigns.
• Undertake projects to update processes, improve efficiency, and minimise risk.
• Adhere to company procedures and policies to maintain a high level of security at all times.

Finance and Admin Officer

Recruitment

• Partner with recruiters and hiring teams to understand job requirements and sourcing objectives
• Utilize a variety of sourcing methods, including Boolean search, X-ray search, LinkedIn, job boards, databases, and networking to identify qualified candidates
• Build and maintain talent pipelines for current and future hiring needs
• Screen and engage passive candidates through outbound outreach, cold calling, and email campaigns
• Deliver qualified talent for various position levels across disciplines such as operations, technical services, and corporate functions
• Maintain accurate records of candidate outreach and activity using applicant tracking systems and other sourcing tools
• Conduct market mapping and competitor analysis to inform sourcing strategies
• Provide regular updates on sourcing progress, market insights, and candidate feedback to recruitment and business stakeholders
• Collaborate with the broader talent acquisition team to improve sourcing processes, diversify candidate pools, and ensure positive candidate experience

Talent Sourcer – Sales/Executive Hiring

Bookkeeper

• Responsible for preparing BAS, IAS, bookkeeping procedures, and general administrative/ad hoc tasks
• Deliver operating efficiencies relevant to accounting software systems and our practice-managed software XPM.
• Assist with the preparation of Business Activity Statements (BAS)
• Assist with the preparation of Installment Activity Statements (IAS)
• Perform regular, detailed audits to ensure accuracy in financial documents, expenditures, and investments that are being worked on
• Reconcile financial discrepancies by collecting and analyzing account information
• Organize and update financial records as needed (digital)
• Processing work and reconciling with the system, payment, and receipts, accounts payable and receivable
• Outstanding accounting fundamentals and knowledge with debits & credits
• Perform Payroll Tasks as required on MYOB and Xero

Senior Bookkeeper

Customer Support

• Respond to customer enquiries via email with clarity, empathy, and speed
• Identify buying signals and confidently close sales via live chat and follow-up
• Proactively follow up unresolved or high-intent customer enquiries
• Encourage and gather customer reviews at appropriate moments
• Provide Level 1 B2B support to retail stores, including basic product, order status, and process enquiries
• Escalate complex B2B issues to the appropriate internal teams when required
• Support light operational tasks using Excel and Word
• Follow existing processes while identifying opportunities for improvement over time

Customer Support & Sales Specialist

Accounts Receivable

• Re-issue invoices and statements upon request
• Apply customer payments accurately and promptly in enterprise software
• Clear unapplied payments and suspense items
• Maintain accurate customer account balances
• Conduct first-level debtor follow-ups in line with the approved contact cadence
• Send reminders and statements to overdue customers
• Log all debtors contact attempts and outcomes
• Identify and flag overdue or at-risk accounts for escalation
• Respond to inbound accounts enquiries via the shared accounts inbox
• Provide copies of invoices, statements, and payment confirmations
• Confirm account balances and payment status
• Update customer contact and billing details in Advantage Route
• Acknowledge disputes and escalate in accordance with escalation rules
• Perform regular bank reconciliations in MYOB
• Reconcile customer ledgers between MYOB and Advantage Route (Route Manager Advanced)
• Identify delivery, invoicing, or payment variances
• Prepare reconciliation summaries for review by the Accounts Lead
• Maintain complete and accurate debtor contact log
• Prepare weekly debtor aging and exception reports
• Ensure all actions are documented, traceable, and auditable
• Follow documented SOPs, workflows, and internal controls at all times

Accounts Receivable Officer

Salesforce Developer

• The Salesforce Technical Architect is accountable for the end-to-end technical architecture, build quality, and engineering standards of Salesforce solutions delivered across client programs.
• This role leads technical design decisions across Salesforce clouds and integrated systems to ensure solutions are secure, scalable, performant, and maintainable.
• You will operate across delivery leadership, hands-on engineering oversight, and client advisory, guiding teams from design through production readiness.
• Own the technical architecture across Salesforce programs, including data model, integration patterns, automation strategy, environment strategy, and deployment approach.
• Define and enforce engineering standards across Apex, Lightning Web Components, integrations, security controls, and DevOps practices.
• Make architecture trade-offs balancing business outcomes, delivery speed, and long-term maintainability.
• Provide technical leadership through design reviews, code reviews, and hands-on problem solving for complex build items.
• Lead design and development of custom solutions using Apex, LWC, Lightning APIs, asynchronous processing, and event-driven patterns.
• Drive configuration-first delivery, using code strategically for scale, performance, and user experience.
• Ensure robust test coverage, quality gates, and release readiness across custom development.
• Design integrations across internal and external systems using REST/SOAP APIs, platform events, Change Data Capture, middleware patterns, and secure authentication.
• Define data migration and data quality approaches including mapping, transformation, reconciliation, and cutover planning.
• Ensure solutions meet security and privacy requirements including access controls, secure coding, auditability, data classification, and least-privilege design.
• Partner with Solution Architects, Project Managers, and client stakeholders to shape technical scope and delivery approach.

Salesforce Technical Architect

Data Analyst

• Set up new products and recipes, including batches, in H&L and Cooking the Books.
• Maintain and update all products and recipes in H&L and Cooking the Books.
• Receive supplier invoices into H&L and Cooking the Books as required.
• Investigate stock take variances and resolve issues with venue management teams and store men.
• Assist venues in completing stock counts and system entry where required.
• Update and maintain POS layout and functionality.
• Organize weekly menu price changes and update accordingly to the weekly schedule.
• Training in BOH H&L and POS use where required.
• Ensure all items are set up properly and pricing and COG targets are within budgets.
• Report on anomalies for pricing and COG targets.
• Provide venues with daily support and deliver relevant reports and data to help progress toward COGs targets.
• Analysis and reporting of purchase cost variances.
• Prepare weekly reports of food and beverage COGS costings.
• Prepare any ad hoc reports of COGs and sales on request from venues and Senior Management Team.
• Maintain up to date SOP documentation.
• Assist the Analyst Team as required.

F&B Data Analyst

Engineer

• Owns first-touch support and confidently handles Level 1 to Level 1.5 requests end-to-end
• Works tickets efficiently while maintaining quality notes and clear customer updates
• Jumps onto devices remotely to fix issues proactively (often without needing outbound calls)
• Logs and tracks time accurately (visibility matters, not micromanagement)
• Escalates smartly when issues go beyond a reasonable troubleshooting window, while still learning along the way
• Communicates blockers early instead of letting tickets stall for days
• Triage incoming tickets via phone and email
• Provide remote Level 1 / Level 1.5 IT support across multiple client environments
• Update ticket statuses properly and follow defined workflows and priorities
• Track time against tasks/tickets with accuracy and discipline
• Use remote access tools to troubleshoot and resolve issues quickly
• Support checklists and recurring operational tasks (e.g., backup checks, monitoring, client health checks)
• Contribute to documentation improvements and knowledge sharing (reducing “tribal knowledge”)
• Assist with project tasks where appropriate (based on capability and interest)

Service Desk Engineer, Level 1.5

Executive Assistant

• Provide day-to-day administrative and coordination support to dentists by managing patient-centric workflows and projects.
• Assisting with the preparation of operational reports (weekly, monthly, quarterly) using Excel and data from practice systems.
• Providing direct executive assistance to the CEO, supporting strategic execution, prioritisation, and communication.
• Coordinating complex patient treatment journeys (e.g. multi-stage treatment plans, follow-ups, specialist coordination).
• Tracking patient-based projects, timelines, and deliverables using Monday.com or equivalent systems.
• Preparing executive-level reports, summaries, and presentations (primarily in Excel, PowerPoint, and written formats).

Executive Assistant – Dental Group

Customer Success Manager

• CRM Architecture & Automation Design and implement sophisticated lead scoring models for high-consideration dental services.
• Build multi-step nurture sequences that guide patients from initial enquiry to consultation booking.
• Create automated workflows for patient lifecycle management across multiple practice locations.
• Develop and maintain deal pipelines that accurately reflect our consultative sales process.
• Implement attribution modelling to track marketing ROI across channels.
• Data & Reporting Build custom dashboards for leadership, practice managers, and patient coordinators.
• Ensure data hygiene and implement ongoing data quality processes.
• Create reports that connect marketing activity to patient conversions and revenue.
• Analyze funnel performance and identify optimization opportunities.
• Track and report on key metrics: lead velocity, conversion rates, time-to-close.
• Integration & Systems Manage integrations between HubSpot and our practice management systems.
• Implement and maintain third-party tool integrations (forms, scheduling, payment).
• Build custom solutions using HubSpot Operations Hub when standard features fall short Document all systems and create SOPs for team members.
• Team Enablement Train patient coordinators and front desk teams on HubSpot best practices.
• Create templates and snippets that improve team efficiency.
• Support the marketing team with email campaign execution and landing page optimization.
• Provide ongoing support and troubleshooting for all HubSpot users.

HubSpot CRM Specialist – Dental Group

• Monitor and manage shared recruitment mailboxes, ensuring timely and professional responses to candidate and stakeholder inquiries.
• Communicate with candidates on behalf of recruiters regarding application status, interview schedules, and general recruitment updates.
• Post job openings accurately within the applicant tracking system and across relevant online job portals.
• Maintain and update candidate information, job postings, and recruitment documentation within recruitment systems.
• Coordinate interview scheduling and logistical arrangements, ensuring calendars and records are kept up to date.
• Support recruiters with administrative tasks related to sourcing, screening, and pipeline management as required.
• Ensure recruitment processes adhere to internal guidelines, data privacy standards, and documentation requirements.
• Prepare basic recruitment reports and assist with tracking recruitment metrics when needed.

Recruitment Coordinator

Procurement

• Source top talent leveraging job boards, social media, and networking to identify high-potential candidates.
• Build and maintain strong relationships with candidates and clients.
• Support the end-to-end recruitment processes, from sourcing to placement.
• Leverage sales techniques such as cold calling, networking, relationship-building, and consultative selling to attract and engage top talent.
• Coordinate interviews and manage candidate communications efficiently.
• Maintain accurate records in the recruitment database and ensure compliance with industry standards.
• Collaborate with the team and recruitment leads to achieve recruitment and sales targets.

Senior Sourcing Specialist

Ecommerce

• Respond promptly to customer inquiries via email, chat, and other approved channels
• Resolve customer concerns efficiently and document all interactions in the customer service system
• Maintain updated records of customer interactions, transactions, and feedback
• Coordinate with internal departments to fulfill service requests or resolve issues
• Assist in onboarding new clients and guiding them through service processes as needed
• Analyze service trends or recurring issues to support process improvements
• Monitor customer satisfaction and gather feedback for continuous service enhancement
• Ensure compliance with internal policies and service-level agreements
• Prepare regular reports on service metrics and customer interactions