St Vincent's Health Australia

Ecommerce

• Administer and maintain the Enterprise Service Management platform, ensuring system availability, performance and reliability
• Configure and maintain workflows, forms, service catalogues, templates, notifications, business rules, automation routines and service portals
• Support platform upgrades, testing activities, release deployments, vendor-led enhancements and environment management
• Monitor platform utilisation, system health and performance to ensure optimal service delivery
• Administer and maintain Enterprise IT Asset Management across hardware, software, cloud and service assets
• Custody of SVHA technology asset, configuration and service management data
• Ensure integrity, accuracy and governance of information supporting service delivery, asset lifecycle management, cybersecurity, change management, reporting, compliance and AI-enabled capabilities
• Maintain trusted technology data foundations supporting automation, analytics and AI-enabled service management
• Improve processes and systems, resolve complex challenges, and translate complexity into clear advice, decisions and action

ITSM & ESM Knowledge Lead – Digital Experience

Systems Engineer

• Design, deploy, and support secure EUC solutions, including Microsoft 365 Service, Teams, Intune, and cloud-based platforms
• Optimise device management, application delivery, and automation to improve user experience and productivity
• Implement security, compliance, and reliability standards across end user platforms
• Work with clinical and administrative teams to understand user needs and deliver technology solutions
• Monitor industry trends and emerging technologies
• Contribute to ongoing improvements across the digital workplace

EUC Systems Engineer

• Design, deploy, and support secure EUC solutions such as Microsoft 365 Service, Teams, Intune, and cloud-based platforms
• Optimise device management, application delivery, and automation to improve user experience and productivity
• Implement security, compliance, and reliability standards across all end user platforms
• Work closely with clinical and administrative teams to understand user needs and deliver technology solutions
• Keep up to date with industry trends and emerging technologies
• Contribute to ongoing improvements across the digital workplace

Engineer

• Design, deploy, and support secure EUC solutions including Microsoft 365 Service, Teams, Intune, and cloud-based platforms
• Optimise device management, application delivery, and automation to improve user experience and productivity
• Implement security, compliance, and reliability standards across end user platforms
• Work with clinical and administrative teams to understand user needs and deliver technology solutions
• Keep up to date with industry trends and emerging technologies
• Contribute to ongoing improvements across the digital workplace

EUC Engineer

Clerk

• Provide clerical support and facilitate patient management
• Admit patients and complete reception duties
• Create patient records and accurately complete required information in line with current procedures
• Handle patient enquiries by telephone and in person
• Arrange patient appointments as requested by clinical staff
• Preserve patient confidentiality
• Cover staff absenteeism across Monday to Sunday as required
• Work as part of the Environmental Services team across St Vincent’s Melbourne campus locations

Patient Services Clerk

General Counsel

• Manage actual and threatened litigation and contentious matters, including subpoena responses
• Lead complex medical negligence matters from commencement through resolution or trial
• Develop early intervention, alternative dispute resolution and litigation management strategies
• Provide strategic advice on liability, risk management, complaints and litigation strategy
• Draft and review pleadings, court submissions, deeds of settlement and other complex legal documents
• Conduct legal research and analysis on healthcare, insurance and regulatory issues
• Liaise with insurers, brokers, healthcare providers, medical experts, external lawyers and senior counsel
• Build trusted relationships with executives and senior stakeholders across St Vincent’s
• Collaborate with the National Legal team and contribute to broader legal matters
• Support the Head of Legal and guide and develop junior team members

Senior Legal Counsel – Disputes and Complaints

Security Engineer

• Provide strategic and operational legal advice on privacy, cyber security, data protection, information governance and technology matters
• Advise on the collection, use, disclosure, storage, sharing, retention and protection of personal, sensitive and health information
• Support responses to cyber incidents, privacy complaints and suspected or confirmed data breaches
• Advise on regulatory notification and reporting obligations arising from cyber and privacy incidents
• Advise on privacy impact assessments and data protection for new systems, technologies, services and models of care
• Support digital transformation initiatives involving artificial intelligence, virtual care, data analytics, cloud platforms and emerging healthcare technologies
• Draft, review and negotiate privacy, data security, confidentiality and cyber-related provisions in commercial and technology contracts
• Partner with procurement, technology and operational teams on IT agreements, software and cloud arrangements, vendor engagements and data-sharing agreements
• Monitor legislative and regulatory developments and translate requirements into practical guidance
• Develop and review privacy notices, consent materials, policies, procedures, contractual templates and governance documents
• Build relationships with executives, divisional leaders, clinicians, technology teams and external stakeholders
• Collaborate with the National Legal team and contribute specialist knowledge to corporate, commercial, regulatory and risk matters

Cybersecurity, Data and Privacy Lawyer

Attorney

• Provide strategic and operational legal advice on privacy, cyber security, data protection, information governance and technology matters
• Advise on collection, use, disclosure, storage, sharing, retention and protection of personal, sensitive and health information
• Support responses to cyber incidents, privacy complaints and suspected or confirmed data breaches
• Advise on regulatory notification and reporting obligations arising from cyber and privacy incidents
• Advise on privacy impact assessments and data protection considerations for new systems, technologies, services and models of care
• Support digital transformation initiatives involving artificial intelligence, virtual care, data analytics, cloud platforms and emerging healthcare technologies
• Draft, review and negotiate privacy, data security, confidentiality and cyber-related provisions in commercial and technology contracts
• Partner with procurement, technology and operational teams on IT agreements, software and cloud arrangements, vendor engagements and data-sharing agreements
• Monitor legislative and regulatory developments and translate requirements into practical guidance
• Develop and review privacy notices, consent materials, policies, procedures, contractual templates and governance documents
• Build relationships with executives, divisional leaders, clinicians, technology teams and external stakeholders
• Collaborate with the National Legal team and contribute specialist knowledge to broader corporate, commercial, regulatory and risk matters

Cyber, Data and Privacy Lawyer

Product Manager

• Own and evolve the product vision, strategy and value proposition for the next phase of the Medicare Mental Health Check In Program
• Translate strategic priorities into an evidence-based product roadmap with defined outcomes and success measures
• Lead the end-to-end product lifecycle from hypothesis and business case through design, build, launch, adoption and optimisation
• Use consumer, clinician and stakeholder insights to improve awareness, access, onboarding, engagement, treatment outcomes and continuity of care
• Lead continuous discovery with help seekers, carers, practitioners and healthcare professionals, including underserved and priority populations
• Partner with clinical, operational, technology and design teams to define problems and deliver effective solutions
• Work with Growth and Communications to strengthen market propositions, referral pathways, launch plans and adoption
• Lead product governance and prioritisation, balancing opportunities, dependencies and investment decisions
• Build an integrated view of product performance across consumer, clinical, operational, financial and digital measures
• Coordinate relevant TGA regulatory pathways for functionality that is, or may be, regulated as Software as a Medical Device
• Ensure product decisions meet clinical safety, privacy, cyber security, accessibility, quality, regulatory and contractual requirements

Product Lead – Medicare Mental Health Check In Program

Field Engineer

• Lead a local team of field engineers across Queensland
• Deliver on-site and remote technical support across St Vincent’s facilities
• Coordinate site visits, rostering, leave, team training, workload allocation, and contingent workforce support
• Identify resource gaps and manage sourcing, onboarding, delivery, and offboarding of contingent workers
• Provide senior hands-on technical support for end-user devices, printers, mobile devices, telephony, and network or infrastructure issues
• Act as an escalation point and first responder for urgent and after-hours technical incidents
• Coordinate daily activities, priorities, timecards, on-call scheduling, and coverage
• Lead major incidents after hours through resolution or handover
• Mentor, coach, train, onboard, and conduct performance reviews for engineers and contingent staff
• Support desktop PCs, laptops, mobile devices, printers, telephony, A/V, and conferencing peripherals
• Deliver field activities involving networks, rack equipment, patching, UPS, cabling, and site escorts
• Provide remote hands support for infrastructure teams and third-party MSPs
• Maintain spare parts, replacement devices, and onsite tools
• Log, classify, progress, and follow up field incidents, problems, and changes
• Participate in equipment rollout and site setup projects
• Document solutions, share knowledge, and maintain asset and configuration data
• Monitor and report KPIs including resolution time, site satisfaction, and ticket backlog
• Liaise with clinical and corporate stakeholders, vendors, and MSPs
• Contribute to workflow, tool, asset utilisation, field service uplift, and service maturity improvements
• Act as Incident Management Lead during rostered periods and coordinate real-time incident response and stakeholder communication
• Respond to life-critical system disruptions with clinical awareness
• Participate in the national on-call roster and marquee events

Field Engineers Team Leader

Therapist

• Deliver evidence-based physiotherapy assessments, interventions and exercise prescription for people living with heart failure
• Conduct virtual assessments via phone and video platforms
• Use digital health technologies for exercise prescription, monitoring and clinical support
• Monitor patient outcomes and clinical risk, escalating concerns and collaborating with the broader care team
• Facilitate patient-centred goals supporting health, wellbeing and self-management
• Collaborate with cardiologists, nurses, care coordinators, hospital teams and primary care providers
• Support early discharge and reduce avoidable hospital admissions
• Lead physiotherapy service development and contribute to the Hearts at Home model of care
• Participate in quality improvement, service evaluation and program development
• Provide expert advice, mentoring and supervision to colleagues
• Maintain clinical documentation, activity reporting and regulatory compliance
• Promote the Hearts at Home program and support stakeholder engagement
• Participate in orientation, education and professional development activities

Physiotherapist

• Deliver hospital-level rehabilitation in patients' homes
• Manage an autonomous caseload while working with a multidisciplinary team
• Conduct comprehensive physiotherapy assessments in patients' homes
• Provide evidence-based rehabilitation programs supporting recovery, mobility and independence
• Support patients recovering from elective orthopaedic surgery and acute hospital admissions
• Develop personalised treatment plans aligned with individual goals and outcomes
• Use virtual care and digital health technologies to enhance engagement and continuity of care
• Collaborate with medical, nursing and allied health professionals
• Support early discharge and hospital avoidance initiatives
• Maintain accurate clinical documentation and reporting
• Contribute to quality improvement and service development
• Champion patient-centred, evidence-based rehabilitation practice

Physiotherapist – Rehab at Home Program

Software Engineer

• Serve as the lead developer and architect for the enterprise integration engine and new real-time data hub
• Optimise message routing and transformations for peak performance
• Design, build and publish FHIR APIs through the governed enterprise API gateway
• Enable secure write-back to core patient administration and clinical systems
• Write, test and deploy code for HL7 v2.x, FHIR and CDA interfaces
• Move legacy point-to-point feeds onto reusable, event-driven integration patterns
• Lead outsourced projects through code reviews and architectural audits
• Ensure external partners adhere to SVHA standards
• Design failover and disaster recovery protocols
• Optimise architecture to deliver 50% virtual care data by 2030
• Mentor and provide career coaching to Integration Specialists
• Lead the build-out of the national Health Information Exchange and FHIR APIs serving the Passport
• Govern interoperability standards for the Strategy 2030 digital footprint

Senior Integration Analyst, Developer

• Build, test and maintain HL7 v2.x and FHIR interfaces in the Rhapsody integration engine
• Deliver reliable data exchange across the organisation
• Support migration of legacy point-to-point feeds onto reusable, event-driven integration patterns
• Troubleshoot and resolve interoperability issues across clinical and administrative systems
• Keep mission-critical feeds reliable and efficient
• Apply security and privacy controls to interfaces to protect sensitive patient information
• Contribute to interface documentation, standards and support models under senior integration staff direction
• Work across multidisciplinary teams and interstate locations