ITSM & ESM Knowledge Lead – Digital Experience

St Vincent's Health Australia

ITSM and CMDB lead strengthening enterprise service and asset data for St Vincent's Australian health and aged care network. Administering platforms, workflows, reporting and automation foundations.

Posted 9/11/2026full-timeBrisbane • 🇦🇺 AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in administering Enterprise Service Management and IT Asset Management platforms, with a strong focus on ITIL principles, data governance, and operational analytics. Capable of improving processes and ensuring the integrity of technology data to support service delivery and asset lifecycle management.

Highest-signal resume keywords

Enterprise Service Management AdministrationIT Asset Management ProcessesITIL Service Management PrinciplesData Governance and Quality ManagementCMDB Management in Complex Environments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow ConfigurationService Catalog ManagementAutomation RoutinesOperational Analytics DevelopmentAsset Lifecycle GovernancePerformance MonitoringChange ManagementCybersecurity PracticesReporting and Dashboard CreationService Configuration Management

Soft Skills

Analytical SkillsProblem-Solving SkillsStakeholder Engagement Skills

Tools & Technologies

Enterprise Service Management PlatformIT Asset Management ToolsCMDB ToolsService Portals

Industry Keywords

Healthcare Operational EnvironmentsData IntegrityComplianceAI-Enabled Capabilities

Tech Stack

Tools & technologies

CloudCyber SecurityITSM

About the role

Key responsibilities & impact

Administer and maintain the Enterprise Service Management platform, ensuring system availability, performance and reliability
Configure and maintain workflows, forms, service catalogues, templates, notifications, business rules, automation routines and service portals
Support platform upgrades, testing activities, release deployments, vendor-led enhancements and environment management
Monitor platform utilisation, system health and performance to ensure optimal service delivery
Administer and maintain Enterprise IT Asset Management across hardware, software, cloud and service assets
Custody of SVHA technology asset, configuration and service management data
Ensure integrity, accuracy and governance of information supporting service delivery, asset lifecycle management, cybersecurity, change management, reporting, compliance and AI-enabled capabilities
Maintain trusted technology data foundations supporting automation, analytics and AI-enabled service management
Improve processes and systems, resolve complex challenges, and translate complexity into clear advice, decisions and action

Requirements

What you’ll need

Minimum 5 years' experience administering Enterprise Service Management, IT Service Management or Asset Management platforms
Proven experience administering IT Asset Management processes, including asset lifecycle governance, discovery and reconciliation
Strong understanding of ITIL Service Management principles and Service Configuration Management practices
Experience developing reporting, dashboards and operational analytics
Strong understanding of data governance, data quality management and information integrity controls
Experience working with enterprise technology teams, vendors and stakeholders
Highly developed analytical, problem-solving and stakeholder engagement skills
Demonstrated experience managing or supporting a CMDB in a large and complex enterprise environment
Previous exposure to healthcare operational environments is highly regarded but not essential
Completion of all role-required pre-employment checks, including relevant immunisations
Resume and cover letter required for application

Benefits

Comp & perks

Genuine work/life balance
Collaborative team environment and supportive leadership
Not-for-profit salary sacrificing, reducing taxable income by $15,990 per annum
Additional salary packaging options, including vehicle novated leasing and a Meals & Entertainment card, reducing tax by a further $2,650 per annum
Employee Assistance Program for team members and their families
Free annual flu vaccination
Fitness Passport discounted gym membership for team members and their families
Flexible work arrangements
Opportunity to make a significant enterprise-level impact
Supportive work environment
Community care spirit