Field Engineers Team Leader

St Vincent's Health Australia

Field Engineering Team Leader leading Queensland engineers and hands-on support. Maintaining critical technology services across St Vincent’s clinical and corporate facilities.

Posted 8/21/2026full-timeBrisbane • 🇦🇺 AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in leading technical support teams, providing hands-on support for desktop and infrastructure issues, and managing incident response in healthcare environments. Proficient in coordinating resources, mentoring staff, and ensuring operational excellence in mission-critical settings.

Highest-signal resume keywords

Technical Support LeadershipIncident ManagementWindows Device SupportCustomer Support in HealthcareITIL v4 Foundation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Desktop SupportInfrastructure SupportNetwork TroubleshootingTelephony SupportPeripheral SupportField EngineeringIncident ResponseResource ManagementKPI MonitoringConfiguration Management

Soft Skills

Strong Communication SkillsTeam CoordinationMentoring and CoachingProblem-SolvingPrioritization

Tools & Technologies

ITSM PlatformsAV EquipmentNurse Call SystemsNetwork Rack EquipmentCabling Tools

Certifications & Qualifications

Certificate IV in Information TechnologyITIL v4 FoundationCompTIA A+MCSAMicrosoft 365 Fundamentals

Industry Keywords

HealthcareMission-Critical SupportContingent Workforce ManagementField Service UpliftTechnical Support Teams

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Lead a local team of field engineers across Queensland
Deliver on-site and remote technical support across St Vincent’s facilities
Coordinate site visits, rostering, leave, team training, workload allocation, and contingent workforce support
Identify resource gaps and manage sourcing, onboarding, delivery, and offboarding of contingent workers
Provide senior hands-on technical support for end-user devices, printers, mobile devices, telephony, and network or infrastructure issues
Act as an escalation point and first responder for urgent and after-hours technical incidents
Coordinate daily activities, priorities, timecards, on-call scheduling, and coverage
Lead major incidents after hours through resolution or handover
Mentor, coach, train, onboard, and conduct performance reviews for engineers and contingent staff
Support desktop PCs, laptops, mobile devices, printers, telephony, A/V, and conferencing peripherals
Deliver field activities involving networks, rack equipment, patching, UPS, cabling, and site escorts
Provide remote hands support for infrastructure teams and third-party MSPs
Maintain spare parts, replacement devices, and onsite tools
Log, classify, progress, and follow up field incidents, problems, and changes
Participate in equipment rollout and site setup projects
Document solutions, share knowledge, and maintain asset and configuration data
Monitor and report KPIs including resolution time, site satisfaction, and ticket backlog
Liaise with clinical and corporate stakeholders, vendors, and MSPs
Contribute to workflow, tool, asset utilisation, field service uplift, and service maturity improvements
Act as Incident Management Lead during rostered periods and coordinate real-time incident response and stakeholder communication
Respond to life-critical system disruptions with clinical awareness
Participate in the national on-call roster and marquee events

Requirements

What you’ll need

Minimum 5 years’ experience in desktop, infrastructure, or field engineering support
Demonstrated experience leading or coordinating site-based technical support teams
Excellent troubleshooting skills across desktop, telephony, peripheral, and network hardware
Customer support experience in a healthcare or mission-critical setting
Experience supporting Windows devices, mobile platforms, and basic infrastructure tasks
Ability to manage competing priorities and coordinate distributed teams
Experience overseeing third-party vendors or contingent workers
Strong verbal and written communication skills
Capability to support 24/7 operations in a healthcare or mission-critical environment
Certificate IV in Information Technology or equivalent hands-on experience
Current Australian Driver’s Licence required for travel to facilities
ITIL v4 Foundation
Desirable: Microsoft certifications or equivalent industry qualifications
Desirable: Healthcare or aged care industry experience
Desirable: Experience using ITSM platforms
Desirable: Familiarity with ITIL-based support models and processes
Desirable: Experience participating in major incident response or after-hours technical support
Desirable: Exposure to AV, nurse call, and network rack/cabling equipment
Desirable: Relevant vendor certifications (e.g., CompTIA A+, MCSA, Microsoft 365 Fundamentals)

Benefits

Comp & perks

Encouragement for Aboriginal and/or Torres Strait Islander Peoples to apply
Welcoming, safe, equitable and inclusive work environment commitment